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Trabajos head of customer experience en IsleworthCrear alertas

  • Floor Manager
    Floor Manager
    hace 6 días
    £40000–£50000 anual
    Jornada completa
    London

    After many years with us, our manager has decided to go back to France. We are therefore looking for a new manager to take the lead in our creperie. If you are looking for a new challenge, this might be the opportunity you’ve been waiting for! Location: La Petite Bretagne, 5 Beadon road, W6 0EA Contract : Full time Reports to : Owner What you’ll do: • Take shifts on the floor (serving customers, preparing drinks…), • Supervise cleanliness in the restaurant (daily clean + deep clean), • Prepare the rota, • Deal with suppliers for drinks, packaging, cleaning products in collaboration with the chef, • Recruit and train floor members, • Take responsibility for the monthly reporting / stock take What we’re looking for: • Experience as a floor manager / general manager, • Experience in recruitment and training., • Experience in dealing with rota., • Barista skills, • A team player with a positive attitude and leadership qualities., • Excellent organisational skills with the ability to multitask efficiently under pressure., • Attention to detail and pride in your work., • Someone with a hands on approach and a can do attitude., • Ability to speak French is a plus. What’s in it for you: • Gross salary of £28,000., • Service charge (around £1,000 per month)., • Bonus on sales and reviews (on average £600 per month)., • On average a monthly net salary around £3,000., • Free meal on shift., • You are responsible for the floor rota so you decide when you work (5 shifts per week)., • Kitchen closes at 21h30 so no Uber at 2am! If you love the idea of making people happy through food and service, we’d love to hear from you! We do not offer work visas.

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  • Receptionist
    Receptionist
    hace 7 días
    £15–£16 por hora
    Jornada completa
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: • Greet and welcome guests with warmth and professionalism., • Manage reservations, ensuring accurate and efficient table assignments., • Open Table and/or Seven Rooms experience., • Coordinate with the service team to ensure a seamless dining experience., • Answer phone calls and inquiries, providing information and assistance., • Maintain the reception area, keeping it clean and organized., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a receptionist in a restaurant or hospitality setting is advantageous but not required., • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • General Manager
    General Manager
    hace 9 días
    £40000–£50000 anual
    Jornada completa
    London

    Whelans is a vibrant, welcoming pub company known for great quality food and drink, warm hospitality, and a buzzing atmosphere. We’re committed to creating memorable guest experiences and fostering a positive, motivated team culture. As we continue to grow, we’re looking for an exceptional General Manager to lead one of our venues to its next chapter. The Role As our General Manager, you will be the driving force behind the pub’s success. You’ll oversee all day-to-day operations, manage and inspire your team, deliver outstanding customer service, and ensure strong commercial performance. Key Responsibilities • Lead, motivate, and develop a high-performing front- and back-of-house team, • Maintain exceptional standards of service, cleanliness, and guest satisfaction, • Oversee stock management, ordering, and cost control, • Drive sales and profitability through great hospitality and local marketing initiatives, • Ensure compliance with licensing laws, health & safety, and company policies, • Recruit, train, and schedule staff effectively, • Manage budgets, P&L performance, and financial reporting, • Build strong relationships with guests, suppliers, and the local community About You We’re looking for a confident, hands-on leader with a passion for hospitality and people. You will have: • Proven experience as a General Manager or similar role in a pub, bar, or hospitality venue, • Strong leadership and communication skills, • A commercial mindset with experience hitting KPIs and driving revenue, • A calm, positive attitude under pressure, • A genuine passion for creating memorable guest experiences, • Excellent organisation and problem-solving abilities, • Personal licence (desirable)

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  • Store Manager
    Store Manager
    hace 18 días
    £30000–£60000 anual
    Jornada completa
    London

    Job Summary We are looking for an experienced and dynamic Store Manager to lead our luxury gift and lifestyle store located in Westfield Shopping Centre. Our store offers a carefully curated selection of products that reflect a refined lifestyle, including handmade soaps, natural candles, elegant towels, home textiles, wellness products, and thoughtfully selected gifts. The ideal candidate will have proven experience in retail management, a passion for high-quality products, and the ability to motivate and guide a team to deliver an exceptional customer experience in a boutique environment. Responsibilities • Oversee daily store operations to ensure smooth and efficient performance., • Lead, train, and motivate the sales team to achieve individual and store sales targets., • Maintain the store’s visual and operational standards in line with the brand’s luxury concept., • Ensure excellent customer service by setting high standards and leading by example., • Monitor sales performance, analyse results, and implement strategies to maximise profitability., • Manage inventory, stock levels, and product displays effectively., • Handle customer feedback and resolve issues promptly and professionally., • Coordinate with management and suppliers to ensure timely product replenishment and promotions., • Prepare reports on sales, staff performance, and operational needs. Requirements / Skills • Proven experience as a Store Manager or Assistant Manager in the retail, gift, lifestyle, or home décor sector., • Strong leadership and team management skills., • Fluent in spoken English (required)., • Excellent communication and interpersonal skills., • Strong focus on customer satisfaction and long-term client relationships., • Organised, detail-oriented, and able to multitask effectively., • Non-smoker., • Ability to work in a fast-paced, customer-focused environment while maintaining a positive attitude. Work Location Westfield Shopping Centre - Shepherd's Bush

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