Head of customer experience jobs in IsleworthCreate job alerts

We use:Frontend: Flutter (Mobile), Angular (Web)Backend: Java (17+), Spring BootDatabases: PostgreSQL, MySQLMessaging: Kafka, AWS SQS/SNSInfrastructure: Kubernetes (EKS), AWS&

Oversee day-to-day customer service operations, ensuring efficient and effective handling of customer inquiries, technical issues, and complaints. Familiarity with customer journey mapping and designing customer experience strategies. An immediate start opportunity for a Head of Customer Service....

Global Head of Learning Experience and Instructional DesignReporting to: Global Head, Learning and Skills TransformationGroupM University prepares diverse industry talent to contribute to the creative transformation of our industry.

As Head of Customer Services, you will lead and execute strategies that deliver exceptional customer experiences, drive satisfaction, retention, and business growth. Serve as the senior point of escalation, resolving complex issues swiftly and representing the voice of the customer. Proven experi...

Head of Enterprise IT Applications - must have strong IFS experienceOur client is an established and successful Manufacturing business, part of a group which has gone through exciting growth and is expanding across Europe. The Head of Enterprise Applications will be part of the I

A strong portfolio of personal and team design work that demonstrates an understanding of creating premium and inspirational experiences. Strong experience collaborating with Engineering and Marketing teams to evolve customer experiences. Leads and drives development of the user experience roadma...

What we’re looking for10+ years of customer success experience in a global context within leadership rolesSolid understanding of SaaS business models strategies, leveraging insights for strategic growth and guiding your team&l

Global Head of Learning Experience and Instructional Design. This role offers a unique opportunity to contribute to the growth and development of our employees, shape the future of learning at GroupM, and develop your leadership skills within a dynamic learning environment. We are seeking a highl...

To sustain this growth, were seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, youll own the Core Customer Success fu

What do I need?Experience from B2B events/media/marketing/content or similarExcellent interpersonal skills and client management abilityStrong team management experience, passion for leadership

As the Logistics Experience Head for the UK & EU, you will be responsible for enhancing the logistics experience for both buyers and sellers on our platform. Identify and analyze root causes of key logistics experience issues, attributing responsibility across logistics partners, platform operati...

The RoleWe are seeking a highly motivated and experienced Head of Customer Support Operations to lead our Tier 1 customer support operations across four global BPOs in Ghana, Pakistan, Dubai, and Mexico. Ideal Candidate Profile

As Head of Engineering - Experience Foundations, you'll lead a growing team of Engineers and Engineering Managers, shaping strategy and roadmaps with the SVP & Head of Product. As Head of Engineering, you will be a technical leader, playing a pivotal role in shaping the future of how Tide members...

Key Accountabilities & ResponsibilitiesThe Head of Software Engineering role is the embodiment of solving problems through technology with key responsibilities as follows:Lead Software Engineering Managers to buil

We endeavour to attract and recruit a diverse mix of volunteers who are representative of the diversity in our LGBT+ communities which gives us a great opportunity to have access to a broad range of ideas and allows us to deliver an inclusive event that you expect from Pride in London. This is a ...

Head of Investor Services/Customer OperationsMeredith Brown Associates London, United KingdomPosted: 20 hours ago | Job Type: Hybrid Job Permanent | Salary:£ Excellent + ben

The Head of Software Engineering role is the embodiment of 'solving problems through technology' with key responsibilities as follows:. Head of Software Engineering - Post Purchase Experience. We are seeking a passionate Head of Software Engineering who will provide technical expertise, ship thou...

Exclusive: Head of Compliance & MLRO – Private Equity / Alternative Asset Management Experience RequiredRef: 4095G£120K - £130K + Good Bonus & Benefits Hybrid/LondonWe have

Extensive experience of customer success or customer experience (or related field). Define and implement a customer experience strategy for a rapidly growing customer base, through effective management of an outsourced contact centre. Employees have access to a broad range of tools and solutions,...

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The RoleAs Head of Customer Experience, you’ll own the Core Customer Success function,

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Gain a thorough understanding of our customer across three key markets (UK, US & DE), ensuring her voice is represented in business decisions and driving understanding of who she is...

Here are some of the benefits we offer that make working for M&S just that little bit more special:After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member

As Head of Engineering - Experience Foundations, you'll lead a growing team of Engineers and Engineering Managers, shaping strategy and roadmaps with the SVP & Head of Product. As Head of Engineering, you will be a technical leader, playing a pivotal role in shaping the future of how Tide members...

What youll doThe Head of Software Engineering role is the embodiment of solving problems through technology with key responsibilities as follows:Lead Software Engineering Managers to build and maintain high quality and reliable softwa

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Extensive focus group moderation experience and the ability to confidently act as the voice of the customer across the business. Create and roll out initiatives to drive customer un...

Were part of the Heartland Group of companies which has more than 145 years of experience in financial services. Lead and inspire a team focused on customer solutions, fostering a culture of excellence, innovation, and customer-centricity. We have an awesome opportunity for a Head of Customer Sol...

As Head of Experience Test Engineering you'll be a key member of the Play Engineering Leadership Team, under the Product Innovation & Marketing Department and will have a critical role working closely with the Corporate Quality Team. Leading a team of test engineers and being a sparring partner f...

You will be selling a product that people love, need, and want, contributing to a cleaner and greener world!Exciting BitsFlexible/Hybrid working with a vibrant office in the cityFastest growing company and produ

We endeavour to attract and recruit a diverse mix of volunteers who are representative of the diversity in our LGBT+ communities which gives us a great opportunity to have access to a broad range of ideas and allows us to deliver an inclusive event that you expect from Pride in London. This is a ...

Head of Experience Test Engineering page is loadedHead of Experience Test EngineeringApply locations Billund Project House London posted on Posted 2 Days Ago job requisition id 0000022838Job Description&

The Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. Customer Services play a crucial role in improving the customer experience within Zoom. As part of our award-winning workplace culture and commitment to delivering happine...

What’s in it for you?Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. Scope:You will manage the technical teams that build and support the post-purchase experience for

Leads and drives development of the user experience roadmap and inputs into the Digital development backlogs to continue to enhance the consumer experience and optimise the consumer journey to drive business goals. Strong experience collaborating with Engineering and Marketing teams to evolve cus...

Your responsibilities will include:Organising and managing global client delivery operations across functional teamsEnsuring the highest quality standards, client satisfaction, and effective cost managementDetermining future cap

As Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. Extensive focus group moderation experience and the ability to confidently act as the voice of the customer across the business. Create and roll out initiatives to drive customer un...

Qualifications:10+ years of proven event industry production experience requiredExecutive Producer experience is seen as a positive but not essentialAgency experience managing multiple clients and projec

Extensive experience of customer success or customer experience (or related field). Define and implement a customer experience strategy for a rapidly growing customer base, through effective management of an outsourced contact centre. Employees have access to a broad range of tools and solutions,...

About the RoleAs Head of Customer Services, you will lead and execute strategies that deliver exceptional customer experiences, drive satisfaction, retention, and business growth. What We’re Looking For<s

We endeavour to attract and recruit a diverse mix of volunteers who are representative of the diversity in our LGBT+ communities which gives us a great opportunity to have access to a broad range of ideas and allows us to deliver an inclusive event that you expect from Pride in London. Our roots ...

Role responsibilities:Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc)Transform our customer journey into one that is ‘digital-fi

Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc). Head of AI Customer Operations. If you want to help us realise the value of our data to create differentiating AI experiences for customers and ...

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. Harper’s mission is to keep personal service at the heart of the shopping experience in the digital world. We are proud to have one of the highest rated pages on Trustpilot and our service has

Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc). If you want to help us realise the value of our data to create differentiating AI experiences for customers and employees, read on!. Head of AI ...

A BIT ABOUT THE ROLEAs Head of Customer Insight at Boden, you will lead the development and execution of our customer insight strategy. THE EXPERIENCE WE ARE LOOKING FOR10+ years of experience in customer insights or research & strategy, ideally

This ambitious and secure FinTech are seeking a skilled Head of Support to take ownership of their Global Support team. A proven background of working in a technical support role within a complex software environment (API-first) – Ideally focusing on bespoke-software integration and advanced trou...

Job DescriptionAre you technically well rounded and capable of leading people?Then join the LEGO Group’s Creative Play Lab and contribute to inventing ground-breaking new play opportunities and never-seen-before creativ

At least 4+ years of experience in Customer Success leadership. We offer a competitive salary, performance-based incentives, equity, 25 days and local holidays to relax and fuel up! Apple hardware and a budget for desk amenities, Team events in London, Team off-site in fun places! (We've been to ...