Head of customer experience jobs in BillericayCreate job alerts

Company – Construction company Job Title – Sales and Estimating Executive (Lift Industry) Location – Essex Based in Head office in Basildon 3 days per week and 2 days out on client visits etc. Salary - Up to £65k plus car allowance We are currently recruiting for an experienced Sales and Estimating Executive who has experience in the Lift Industry sector. The successful candidate will use their industry experience and knowledge to provide detailed estimates for client projects, including cost estimates, work time estimates, and overall customer satisfaction. They will also be responsible for maintaining existing client contracts and proactively seek out new sales opportunities, developing customer relationships and create sales strategy and growth plans. Key Duties * Create and develop foundation relationships with all internal and external clients * Provide support to internal and external customers in delivery/obtainment of quotations for all major work activities. * Deliver in a timely fashion all client tender returns, quotations from tender opportunities and leads (recommendations, upgrades, contract exclusions, etc.) * Provide technical support/solution to complex and detailed equipment issues * Produce and maintain clear sales pipeline information, for monthly review with direct line manager. This will include quotation/sales and margin volume and values (absolute and percentage where needed). ...

Internal Sales Developer - Sea, Air & Logistics Central Essex Location, CM Postcode (on public transport routes and easily accessible) Salary: £32,000 - £34,000 (depending on experience) Hours: Monday to Friday, 08:30 - 17:00 (1-hour lunch) About the Company Our client is a growing logistics company providing tailored solutions across sea, air, road and warehousing. They pride themselves on excellent customer service, strong client relationships and a friendly, supportive office culture. Based in modern serviced offices in a central Essex location, they are now looking to add an Internal Sales Developer to their team as the business continues to grow. The Role This is an office-based internal sales role in logistics, with the potential to develop into a mix of internal and external sales for the right person. You will work very closely with the Head of Sales, building your own portfolio of clients and helping to drive the continued growth of the office. You will focus primarily on sea freight (import and export), with exposure to air, road and warehousing solutions. Key Responsibilities • Make outbound calls and follow up on enquiries to win and develop new business., • Build, develop and manage your own portfolio of sea, air and logistics clients., • Promote the company's services (sea, air, road and warehousing), matching the right so...

A dynamic organization in the United Kingdom is looking for a Head of ER & Employee Experience to lead their HR function across a national workforce of about 1,000 colleagues. The role offers significant autonomy and visibility in a high-growth environment, with hybrid working options requiring a mi

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

A leading premium alcohol retailer in the UK is seeking a Head Of Customer Marketing to oversee the development of customer journeys and drive commercial performance. Ideal for candidates passionate about marketing and customer experience. The successful candidate will lead a team, manage marketing

You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Head of RGM & TPM with IT experience. Head of RGM & TPM with IT experi

As our Head of Customer Experience, you ll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas. You ll be responsible for implementing our customer experience strategy and our new approach to reasonable adjustments ensuring we are considering the indiv

We are recruiting for a Head of Customer Engineering to lead a high‑performing technical team at a market‑leading technology company specialising in advanced wireless network solutions for mobility, transport, and defence applications. Head of Customer Engineering | South West England | Hybrid W

Head of Customer Success at fast-growing B2B SaaS platform. This is a job that we are recruiting for on behalf of one of our customers. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Proven experience in customer supply, inventory management, or supply chain leadership, idea

Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise any customer pain and to maximise opportunity for future growth with these customer cohort. Development of plans and strategies for each customer segment, including setting of goals, commu

A leading relationship bank in the UK is seeking a Head of Digital to oversee its digital product practice. This role involves creating efficient digital products that enhance customer satisfaction and operational efficiency while promoting an agile working environment.

A charitable organization in the United Kingdom is seeking a Head of Volunteering, Training and Wellbeing to lead the development of key areas supporting its strategic objectives. The ideal candidate will have experience in managing volunteering programs, be approachable, organized, and passionate a

A local government council in Greater London seeks an experienced Head of Customer Services & Quality to establish and lead a new service within Tenancy Services. The role involves setting direction for a responsive customer service, ensuring quality assurance, and implementing transformational chan

We’re looking for a dynamic and experienced Head of Customer Service to join our clients team. You'll also act as the voice of the customer within the business, identifying trends, resolving pain points, and collaborating with cross-functional teams to improve processes and elevate the customer ex

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing quali

Prior experience as a Head of / VP Customer Service – you’ll have built and managed teams before. Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next level. You’ll take ownership of the Customer Service function – in time thi

A leading technology company in the United Kingdom is seeking a Head of Customer Engineering to lead a high-performing technical team specializing in advanced wireless network solutions. The successful candidate will shape the customer journey from pre-sales to deployment, ensuring scalable commerci

A leading fashion retail brand in Greater London is seeking a Head of Marketing to drive marketing strategies and oversee team performance. This role requires 10+ years of experience in marketing, particularly within the fashion industry, and expertise in digital marketing and CRM strategies. Applic

Ideal candidates will have strong operational management experience and a commitment to sustainability. This position offers comprehensive benefits including generous leave and health insurance. A leading property development company in Greater London seeks an experienced General Manager to oversee

Proven strategic experience in public sector, housing, customer experience, and social value delivery, ideally within a contractor or local authority/housing provider setting. Establish KPIs and metrics to evaluate the effectiveness of customer experience initiatives. Champion social value and custo

A leading health and pharmacy company is seeking an experienced Head of Benefits & Wellbeing to innovate and shape the benefits and wellbeing agenda for over 50,000 colleagues. The position is based in Nottingham and offers flexible working conditions. This permanent role involves creating an exciti

A leading events company in the East Midlands seeks a Head of Operations to oversee event safety and effectiveness. This position offers attractive perks including discounted event tickets and a comprehensive benefits package.

A leading SaaS recruitment firm is seeking an experienced Customer Success Leader to drive revenue growth for a global client base. Competitive salary of £100k - £120k plus bonuses, with generous benefits including medical care and annual leave.

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

A prestigious commercial property firm in Central London is seeking a highly capable General Manager to oversee all aspects of building operations and enhance occupier experiences. Competitive salary of £95,000 plus package offered.

A leading interactive audio platform for kids is seeking a Head of Engineering to lead cross-functional teams and ensure engineering excellence. The role involves fostering an inclusive culture, mentoring managers, and collaborating with Product and Design teams to enhance user experiences.

A leading procurement firm in the UK is seeking a Head of Business Development and Customer Experience. This role involves overseeing sales functions, driving team performance, and maintaining strong customer relationships. The ideal candidate has a proven sales growth record and experience in the f

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

One of our national clients are looking for a Head of Business & Customer experience to join their expanding team. We’re excited to share a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain Food team, reporting directly to the Business Direct

A leading building maintenance company in the UK is looking for a Head of Customer Experience to lead strategic initiatives in social value and customer engagement. This position offers opportunities for professional growth within a supportive and inclusive environment. You will be responsible for d

A leading motoring organisation in the United Kingdom is seeking a Head of Digital Product to drive digital transformation and enhance user experiences. You will lead interdisciplinary teams to innovate customer journeys and align product roadmaps with commercial objectives. This role offers a hybri

As the Head of Customer Services, you'll lead and inspire your team to deliver exceptional service and maintain a truly customer-centric culture. V3 Recruitment are seeking a Head of Customer Services to join a dynamic organisation based in Gosport. Represent the voice of the customer to influence c

A housing association is looking for a Head of Customer Experience to ensure a great service for their tenants in Gloucestershire. This senior management role involves overseeing customer service teams, implementing customer-focused strategies, and driving performance through data-driven insights. T

Lead your team of skilled Customer Success and Account Managers (and their Line Managers), as you take control of a book of thousands of clients and over $75million ARR! Growth is the name of the game as you work with Senior Leadership to optimise Customer Success and create a highly efficient reven

A renewable energy company in the UK is seeking a Head of Customer Experience to drive operational excellence and enhance customer interactions. You will collaborate with Sales, Product, and other domains to elevate customer experiences, embodying a coaching-based leadership style that builds strong

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Experience in service management and/or customer service reviews. Substantial experience in managing customer facing technical teams.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. You will lead the team in delivering exceptional experiences and ensure the customer journey exceeds expectations. The ideal candidate has strong leadership skills, a data-driven mind

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing qualification, you will understand the differing strengths, needs and barriers to accessing services that people living in social housing often experience. We are looking for an

The Global Head of Bacardi Brand Experience is responsible for shaping, defining and leading the global experiential vision and playbooks that deliver premium, distinctive, and culturally relevant brand moments / platforms to consumers; in an integrated fashion leveraging in and out-of-trade consist

As Head of Customer Success, you will take the lead in being the voice of our customer base. Strong experience of working from small all the way up to enterprise size customer bases. Experience of managing a small Customer Success or Account Management team.

A local government authority is seeking an experienced Head of Customer Services & Quality to lead the establishment of a new service within Tenancy Services. The role involves delivering transformational change focusing on resident experience, requiring strong project management and housing managem

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system