Head of customer experience jobs in South CroydonCréer des alertes d'emploi

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £40,000 (inclusive of London Weighting Allowance) and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £40,000 a year (inclusive of London Weighting Allowance) and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Head of Customer Experience & Contact Center Operations London | Hybrid Up to £100 + £17k Bonus, 30 Days Holiday, 14% Pension, Full Family Health Care + This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e.g., Genesys, NICE, Verint, Zendesk, Salesforce Service Cloud). Overseeing multi-site operations including offshore locations you will own service performance across customer-service operations, ensuring consistent service levels, strong workforce planning, robust quality controls, and a high-performance culture. Lead risk management, operational reporting, and continuous improvement across multiple region Key Responsibilities • Oversee capacity planning, forecasting, and service-level delivery., • Manage operational budgets and monthly performance reviews., • Lead service tools oversight (telephony, case management, reporting platforms)., • Drive a strong risk-management culture and compliance with customer-outcome obligations., • Build capability: recruitment, onboarding, skills development, competency frameworks., • Lead Quality Assurance and ensure consistent service standards., • Develop executive-level reporting and operational dashboards., • Partner with product, change, and technology teams to improve customer journeys., • Monitor industry best practice and competitor activity to inform service strategy. Candidate Profile • Senior leadership experience in customer operations or contact-centre environments., • Prior experience in a Large Financial Services firm. (Bank, Insurance, Credit Cards Etc.), • Strong understanding of telephony/case-management platforms (e.g., Genesys, NICE, Zendesk)., • Skilled in capacity modelling, forecasting, and performance management., • Experience operating in regulated environments., • Strong analytical, reporting and stakeholder-management capabilities., • Proven track record developing teams and uplifting service culture., • Comfortable leading through change and transformation.

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟 📍Location: 🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷Salary: Competitive 🎉Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅Here's the exciting bit… A day includes: We are looking for a commercially astute, passionate, junior buyer to work in an incredibly exciting and fast paced category. Responsible for driving Sales & profitability of Superdrug Own Brand Personal Care Category and delivering a robust commercial plan across product, price, promotions & merchandising that meets our Customer’s needs. To strive for excellence when developing Superdrug Own Brand Personal Care ranges through the development and delivery of the product plan through working in collaboration with the Senior Buyer and a team of technical and design experts. Reporting into the Senior Buyer, but responsible for autonomous projects in their own right. Key Responsibilities • Develop Category plans including Range Reviews and launch plans, Promotions, Pricing & Stock that deliver against the overall Commercial Strategy & Financial targets, • Develop and deliver profitable promotional plans for responsible Categories. Forecast promotional sales and monitor and evaluate performance on a weekly/monthly/annual basis, proactively introducing revised plans and activity as and when required, • Working in partnership with the Merchandising team, agree merchandising strategy that drives and delivers Own Brand advantage whilst managing availability and slow-moving stock Deliver informed Category reviews, incorporating market data, trend data, merchandising review, promotional review, competitor review, customer data and buyer input. Turn Category reviews into the annual Category NPD plan • Develop new brand concepts, and development plans for existing Own Brand ranges, • Develop products and packaging appropriate to our customers, the brand and our commercial requirements. Collaborate with the Marketing, CRM , Online and digital teams to develop and implement marketing and promotion plans that are relevant to the category and effectively communicate to the Customer, • Collaborate with International Buying and other European businesses to harmonise product/suppliers, to gain greater efficiencies and share best practice., • Ensure clear communication across the business and ensure appropriate processes in place., • Establish and maintain relationships with both internal and external stakeholders. Strong communication skills required and the ability to engage everyone around them, • Category expert – utilise and continually develop knowledge in category products, competitors and market activity to deliver increased category performance objectives, • Work in conjunction with the Supply Chain team to ensure Sales forecasts are adhered to whilst maintaining Own Brand availability and minimising slow moving stock What you’ll need to succeed • Previous experience in both Product Management and Buying, • Commercially astute with excellent ability to understand and interpret market information, • Proven track record in brand building and product development, either directly or through relationship with proprietary brands, • Strong negotiation skills, • Customer focused, • Ability to work to deadline and prioritise workload, • Excellent communication and organisational skills, • Project Management experience, • Analytical 💡Here's what's in it for you: • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit…a day includes Working on Cosmetics, you will seek to maximise sales and profit, working closely with our brands, managing sales and ranges through careful analysis and collaboration with the merchandising team. This is a great opportunity to work with both key mass market brands and more niche new brands to drive sales and market share for Superdrug whilst providing a best in class customer experience both on and offline. The role will support in product selection, analysing performance and providing weekly sell-through reports, as well preparing for trade meetings, and attending brand meetings. Key Responsibilities Develop implement and deliver category plans including range reviews, promotions pricing and stock that are consistent with overall commercial strategy and financial objectives. Collaborate with the Marketing team to develop and implement marketing promotion plans and strategies that are relevant to category; adhere to legislation and brand guidelines’; and clearly and effectively communicate with the customer, driving footfall and profitable sales. Review and evaluate the effectiveness of promotions, taking appropriate action where necessary, and sharing best practice with peers and other stakeholders. Work with Own Brand team to develop and deliver Own Brand products/ranges that deliver increased participation and meet agreed strategy and plans. Working in partnership with the Merchandising team, agree merchandising strategy that drives and delivers right range in the right store; ensuring availability in store; and control of slow moving stock. Identify and implement new product opportunities that are competitively priced, commercially viable and meet customer needs, driving sales and profitability. Manage and review pricing, ensuring pricing that is competitive and maximises profitability. Operate within Company pricing strategy. Working in conjunction with Supply Chain team, ensure base sales and promotional forecasts are adhered to, whilst maintaining in-store availability to meet the customer’s needs. Develop effective internal working relationships with cross functional team members to support and enhance category objectives and performance. Develop build and maintain effective external relationships to enhance the Superdrug proposition and meet customer needs. Adopt appropriate negotiation strategies to attain the best terms for the category and the business. Category expert – utilise and continually develop knowledge in category products, competitors and market activity to deliver increased category performance objectives Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK., • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Currently we are working from home in line with government guidelines When we are able you will be working in a stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • Unrivalled Learning and Development programmes

About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture We’re proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview We are seeking an experienced Payroll Officer to join our team and ensure the accurate and timely delivery of payroll services. The ideal candidate will have a minimum of 5 years’ payroll experience, be CIPP qualified or equivalent, and be confident working with payroll systems such as ADP. Knowledge of Workday would be advantageous. The role is office based at our head office in Colliers Wood with occasional travel to support training sessions at other company locations. Key Responsibilities • Process timesheets and employee expense claims in accordance with company policies., • Maintain accurate and up-to-date employee payroll data within the HRIS and payroll systems., • Identify, investigate, and resolve payroll discrepancies in a timely manner., • Calculate and process statutory and company-related leave entitlements including holiday, sick, maternity, and other family-related pay., • Ensure payroll calculations comply with company policies, contractual terms, and statutory legislation., • Accurately calculate pay for new hires, leavers, and contractual changes., • Manage end-to-end pension processing, including enrolments, opt-outs, contribution uploads, reconciliations, and submissions to pension providers., • Work closely with the Finance team to support payroll-related accounting activities, including the preparation and reconciliation of payroll journals., • Support monthly and bi-weekly payroll cycles as required., • Assist with payroll reporting, audits, and statutory submissions., • Provide responsive and customer-focused support to employees and managers regarding payroll queries. Skills & Experience • Minimum 5 years’ experience in payroll administration or payroll officer roles., • CIPP qualification (or equivalent) strongly preferred., • Experience using Workday and ADP payroll systems is highly desirable., • Strong knowledge of payroll legislation, statutory requirements, and best practices., • Excellent attention to detail, numerical accuracy, and organisational skills., • Ability to handle confidential information with discretion and professionalism., • Strong communication skills and the ability to work collaboratively in a team environment., • Exceptional attention to detail, • Proficiency in MS Excel, • Experience in the healthcare sector and / or working with a majority of shift workforce beneficial / desirable, • A clear communication style and a team-player attitude What We Offer • Competitive Salary, • 27 days annual leave (+ public holidays), • Company Pension Scheme., • Life cover equivalent to 3 times annual salary, • Employee discount shopping schemes on major brands and retailers, • Electric car scheme, • Cycle to work scheme, • Holiday purchase scheme, • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes, • Attractive Employee Referral Rewards Scheme, • End of Year Voucher, • 24/7 Employee Assistance Program and access to a mental wellbeing, • An exciting, collaborative and driven multinational environment., • A "community first, company second" culture based on Core Values that really matter., • To live our mission: To be the Provider, Partner, and Employer of Choice., • Dedication: above all, to caring for our patients and teammates

Introduction Saab in UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. The Role: This role will be part of our BlueBear Business in Bedfordshire. This Head of Electronics position will head up the electronics design and prototyping department, leading overall design and a managing a team of electronic engineers. This role is suited to a person with extensive experience in detailed electronic design, strong leadership capability, and extensive knowledge of safety- and mission-critical development environments, including DO-254 compliance and controlled design documentation processes. Key Responsibilities: Leadership & Management: * Lead, mentor, and develop a high-performing team of electronic engineers (8-10 staff) across multiple programmes. * Define team objectives, competency development plans, and performance goals aligned with business needs. * Foster a culture focused on engineering excellence, traceability, accountability, and continuous improvement. Technical Leadership & Design Execution: * Own and drive the electronic hardware design lifecycle from requirements capture through to production release. Acting as the design authority. * Lead detailed design activities for digital, mixed-signal, Application Processor and FPGA-based, and high-reliability systems. * Oversee complex circuit design, worst-case analysis, component derating, power integrity assessment, and reliability engineering. * Provide expert review and approval of schematics, PCB layouts, component selection, and detailed design documentation. Design Standardisation & Quality Governance: * Act as the organisational Subject Matter Expert for DO-254 processes, standards, and industry best practice. * Maintain design assurance processes and verification traceability across safety-critical electronics developments. * Oversee configuration control, Verfication and Validation activities Project & Stakeholder Coordination: * Work cross-functionally with Systems Engineering, Software, Mechanical, Test, and Programme Management teams to ensure aligned delivery. * Support bid development, cost estimation, design planning, and reporting to internal and customer stakeholders. * Ensure workloads, priorities, project risks, and dependencies are managed effectively to meet schedule commitments. Qualifications and Skills: Essential: • Strong project and programme management experience., • 15-20 years experience in electronics hardware design across digital and mixed signal systems, • Chartered/Incorporated Engineering Status, • Experience applying and designing to DO-254, • At least 5 years of extensive wiring and PCB rework experience., • Significant expertise in detailed electronics hardware design., • Detailed understanding of the electronics manufacturing processes, • Excellent attention to detail., • Process driven, ability to read legislation and implement processes to ensure adherence., • Experience managing 5+ projects/programmes at a time with many stakeholders., • Excellent time management/prioritisation skills, • Highly organised and able to work multi projects in fast paced environment, • Adaptable personality with professional approach, • Leading a team, • Good verbal and written communication skills, • Excellent organisation skills, • Conscientious, with a proactive work ethic Desirable: • Experience working on many projects at once and managing your time effectively., • Experience of interfacing with subcontractors, • Experience writing VHDL or Verilog, • Experience writing embedded C and Python Subject to UK MoD security clearance vetting to a minimum SC level As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.

Reporting to the Director of Customer Excellence EMEA, this senior role is responsible for delivering a consistent, high-quality customer experience while driving standardisation, continuous improvement, and strong cross-functional collaboration across our EMEA business. We are seeking a Head of Cus

Head of Treasury & Structured Finance - SALARY: Up to £102k pa dependent on experience + ECO car + benefits Milton KeynesHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the ne

Head of Client Experience Delivery - Leeds/HybridReady for a role where client experience isn’t an afterthought, but a strategic priority you’ll lead? And are you driven by creating journeys that give people a better, clearer and more supportive experience when it matters most? Do you w

Duties/responsibilities Lead and manage the planning, preparation, and implementation of the college strategy around Student Experience, including all aspects of enrichment, the tutorial programme, attendance monitoring, student leadership, student voice, and social action. Head of Student Experienc

Head of Colleague Experience - Leeds/HybridDo you want to be at the centre of evolving our culture toward agility, collaboration and high performance? Can you lead cross-charity programmes that modernise workplace experience, strengthen engagement and embed inclusive practices? Are you driven b

Head of Student Experience When registering to this job board you will be redirected to the online application form. Manage a team of Student Experience Officers and hold them accountable for meeting key performance indicators. Duties/responsibilities Lead and manage the planning, preparation, and i

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in a

Head of Student ExperienceWhen registering to this job board you will be redirected to the online application form. What we are looking for:Highly knowledgeable, motivated and passionate about the impact of PHSE, student engagement, and feedback.

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Experienced in customer success / full ownersh

HM Revenue and Customs (HMRC) is one of the UK’s largest and most recognised organisations, impacting the lives of almost every member of society and central to the business of government and public services. The Head of Business Partnering engages a wide range of stakeholders across CCG and HMRC

Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale. Lead, coach and grow a high-performing Customer Success team, creating a positive and accoun

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A leading toy manufacturer is seeking a Head of Experience Test Engineering in the Greater London area. This role focuses on developing automated testing strategies for embedded systems and managing a team of test engineers. Candidates should have extensive experience in consumer electronics enginee

Ideal candidates will have a minimum of 5-7 years of experience in corporate environments and hotel settings. A premium facilities management company is seeking a Senior Operations and General Manager to lead the facilities operations at their London headquarters. The successful candidate will ensur

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Flourish is recruiting for a Head of Customer Success in central London in the tech sector with a focus on data. Head of Customer Success (HF1305953).

Extensive experience in technology leadership roles, with a focus on value stream management, product development, or software delivery. Bachelor’s degree and at least 5 to 10 years of TPM and RGM implementation experience (overall 10 plus years) in Digital and Technology (IT department). Proven r

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. Competitive compensation includes

A modern investment tech firm in the UK is looking for a Head of Design to lead the overall design direction and customer experience as they prepare for a significant launch. Candidates should have over 8 years of design experience and a proven track record in developing high-quality UI. The role of

A leading tech firm is seeking a Head of Customer Success in London. This executive role focuses on managing and mentoring teams while ensuring the growth and retention of customer bases. Candidates should have a proven track record in Customer Success, exceptional communication skills, and proficie

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

A telecommunications service provider is seeking a skilled digital marketing professional to lead the launch of new Travel eSIM markets. Ideal candidates will have experience in digital marketing within the telecom or travel sectors, possess a data-driven mindset, and manage multiple markets efficie

Head of Customer Success at Hyper Growth eCommerce SaaS. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Work closely with Product, Engineering and Sales to embed customer insight into roadmap decisions and growth opportunities.

A leading housebuilder is seeking a Head of Customer Care in York to lead the full Customer Care function. This pivotal role focuses on ensuring customer satisfaction, team management, and service excellence. Ideal candidates will have a strong background in customer care operations, excellent commu

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose chec

A leading pet food company in the United Kingdom is seeking a Head of Customer Love Foundations. The ideal candidate will demonstrate strong commercial acumen and manage various initiatives to enhance customer satisfaction. This is a hybrid position requiring commute to the Box Office in White City

A leading industrial services company is seeking a Head of Customer Service for the EMEA region. The ideal candidate will lead a team of about 50 professionals and collaborate with various departments. Strong experience in leading customer service teams in industrial environments is essential.

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. Prior experience leading Existing Customer Strategy (working with things like credit limit increase/decreases, repricing, cross‑sell etc). This role offers the opportunity to lead the ECM team to really build out this function and define the future g

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

As Head of Existing Customer Analytics, you will lead a high‑impact team responsible for delivering data‑driven insights that shape how Domestic & General serves, retains, and optimises the relationship and value with our customer base. Deep understanding of customer churn dynamics, complaint dr

A leading events company in the East Midlands seeks a Head of Operations to oversee event safety and effectiveness. This position offers attractive perks including discounted event tickets and a comprehensive benefits package.

Manage a team of Student Experience Officers and hold them accountable for meeting key performance indicators. Lead and manage the planning, preparation, and implementation of the college strategy around Student Experience, including all aspects of enrichment, the tutorial programme, attendance moni

The Head Of Customer Operations Will. The Head Of Customer Operations Will Ideally Have. Lead and inspire a team of managers and service professionals to deliver outstanding results.

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust

This position offers opportunities for professional growth within the company and promotes a people-first culture that values diversity and collaboration. A leading SaaS company in Greater London seeks a Senior Manager of Customer Marketing Communications. The ideal candidate has extensive experienc

A luxury hotel group is seeking a Global Director of Residences to lead operational excellence across their upscale residential portfolio. The role involves developing strategies, ensuring guest satisfaction, and maintaining high standards of luxury service. The ideal candidate will have extensive e