Head of customer service jobs in Blackburn - Page 3Create job alerts

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

Frontify in Greater London is seeking a Head of Customer Support who can lead and develop a global team while evolving the support model into a scalable system using AI and automation. The successful candidate will have over 6 years of experience in SaaS support with at least 3 years in a leadership

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

Head of Service – Responsive Repairs – Local Authority Client based in West of England. We are currently recruiting for a Head of Service – Responsive Repairs on behalf of a Local Authority client. The role will lead operational teams and contractors to ensure high-quality, customer-focused re

We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in the office a minimum of 3 days a week. Proven experience leading and scaling Customer Success teams in a SaaS or tech‑led environment, id

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. You will manage relationships with service delivery partners and focus on providing safe, compliant homes. This is a permanent, full-time role wit

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal

If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this opportunity offers genuine scope to shape how services are delivered. Our client is a well-established operational services company delivering specialist pi

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in man

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Senior customer engagement – Lead strategic customer engagement and major negotiations, r

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. You will own the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Diagnosing root causes of churn and underperformance—pricing, service delivery, competitor activity, customer experience—and implementing corrective actions with clear ownership. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is exte

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Self-service platforms and knowledge bases. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

The University is looking for a Head of Service in Artificial Intelligence (AI) to spearhead building a coherent strategic cross-institutional approach. This will include policy development, ethical, technical and operational guiderails for identification, adoption and integration of AI technologies

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the w

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. The package includes a base salary of £75k–£85k with a 20% variable component and offers a remote-first working model within the UK. ABR Talent is seeking a Customer Success lea

Candidates for the Head of Customer Success must be/have. The Head of Customer Success will:. Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel).

The role leads the definition, integration, and continuous improvement of ITIL‑aligned practices—including Change Management, Release Management, Service Transition, Asset and Configuration Management, and Service Performance Governance—ensuring consistent, controlled, and efficient operation

The Head of Service Delivery will collaborate with stakeholders to align services with company strategies, manage teams, and ensure service quality, driving innovation and customer satisfaction in a flexible and hybrid working environment. Arqiva is seeking a Head of Service Delivery to define and l

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business. Our people empower thousands of marketers and designers — including

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (London & Southeast).