Head of customer service jobs in Blackburn - Page 4Create job alerts

Head of Customer SuccessWho we are?Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. As a Head of Customer Success </

Regional Head of Customer CareAt Gleeson, were proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Were looking for a passionate and experienced Regional Head of Customer Care to lead our

A leading gaming company in the United Kingdom is seeking a Head of Service Management to lead the strategic direction and delivery of IT service management capabilities. This position offers a competitive salary range of £75,000 - £85,000 and various benefits, including a bonus scheme, enhanced p

Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. Job Title : Deputy Head of Service. Lead OT, Sensory, Telecare, and Adaptations services.

Head of Quality & Service Excellence. A high degree of professional accountability and a focus on “sustained excellence” and client trust. Understanding of Service Delivery Technology and how it integrates with quality automation.

As a Head of Command and Control you will be responsible for the live running of Borders and Trade systems on a day-to-day basis. Build and maintain strong relationships with senior stakeholders to improve IT services and manage service impacts. Our team leads major incident resolution, service mapp

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

Global Head of Customer Success, you will:. Global Head of Customer Success – AI-Driven Fitness Technology. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Proven leadership of large‑scale operational functions, ideally including regulated environments such as financial services, pensions, or AML. You will des

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

A fast-growing SaaS company is seeking a Head of Content & Customer Advocacy to create and oversee a comprehensive content strategy. This role involves defining brand narratives, managing customer advocacy programmes, and showcasing the company's voice in the market. This position offers a competiti

In this role, you will lead the aftersales team, ensuring customer service excellence and developing meaningful relationships with customers. The position offers a competitive salary of up to £80,000 per annum and a commitment to investing in your career development. A leading automotive retailer i

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. Number and quality of strategic engagements, industry event participation, volume of opportunities generat

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. A deep, human understanding of customer behaviour, needs, and emerging trends.

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

We are on the lookout for a Head of IT Service Delivery to spearhead our IT operations and support our mission of delivering exceptional veterinary care across over 600 sites in the UK and Australia. As the Head of IT Service Delivery, you will be instrumental in ensuring that our IT services are ro

The Head of Service Operations will provide strategic leadership and operational oversight for Northern Powergrid’s service delivery functions, including IT, OT and Telecoms, ensuring exceptional customer experience, compliance, and resilience across all operational services. Experience in senior

This role involves defining and building critical processes for customer and partner satisfaction while ensuring scalable solutions. Compensation starts at £75k+, highlighting the impact of every installation in reducing carbon emissions.

An energy company in the North East is seeking a Head of Service Operations to lead their Digital & Innovation team. The role involves providing strategic leadership for service delivery functions, ensuring compliance and exceptional customer experience. Candidates should have a track record in serv

Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development and offers a hybrid working model, competitive salary, and extensive benefits including healthcare and generous holida

Reporting directly to the CDIO, you will serve as the Head of Profession for all Development and Infrastructure Engineering disciplines, overseeing the capability, competency, and capacity of the engineering and operations profession. Head of Profession & Capability Management. The Head of Engineeri

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

As Head of Customer Care, you will lead the development and delivery of Movianto's Customer Care strategy, playing a key role in driving sustainable commercial growth, customer retention, and service excellence. As a senior manager within the Commercial function, the Head of Customer Care acts as a

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

A leading international access solutions provider is looking for an experienced Head of Service Sales in South Yorkshire. In this senior role, you'll shape service sales strategy, enhance customer relationships, and ensure the portfolio meets evolving needs. Responsibilities include driving service

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Proven track record of building or scaling a CS team in a high-growth, dynamic environment.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. Lead and inspire a team of managers and service professionals to deliver outstanding results. You'll play a pivotal role in shaping the future of service delivery for

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Have a proven track record of leading high�

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. This posit

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. You will define strategies, mentor a team, and

A leading background screening company in the United Kingdom seeks a Head Of Product.

If you have over 5 years of relevant experience and a strong customer-first mindset, this role offers the opportunity to drive innovative change and support a growing organization. A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

This hybrid role is ideal for a seasoned head of product or operations leader who wants to own a product vision, manage go‑to‑market execution and ensure exceptional customer outcomes. Oversee service delivery and customer implementation, ensuring SLAs are met and clients gain maximum value from

We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. You will also provide critical oversight of our engineer