Head of customer service jobs in LoughtonCreate job alerts

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier xwzovoh Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Custo

Head of Service Street Scene and Leisure. This high-profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Boroughs communities. Waste Management and Clean & Green Services.

Position: Fractional Head of AI – Full Service Marketing Agency. Stay ahead of developments in AI, martech, attribution, and agency operations. Experience applying AI to forecasting, utilisation, or professional-services resource management.

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and services are shaped by the customers we serve. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience

Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London. Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes?. An extra day off for your birthday.

Founding Head of Customer Success, primarily office based with regular on-site customer visits. Proven track record of hands-on customer delivery, onboarding complex customers and driving measurable outcomes. Founding Head of Customer Success,.

Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Fella US + Delilah US + Baddie US Rolling 30d Churn % (# of subscribers in Stripe who end 30d window with no active su

A leading financial information service provider is seeking a Senior Director, Head of Client Support to lead and develop a global support team in London. This position offers a hybrid work model with opportunities for professional development and continuous learning. This role focuses on improving

We are searching for an outgoing, proactive, Head of Customer Service Operations who cares passionately about the experience that our customers receive. Design and own the commercial goals of customer love, including cross selling, retention strategy and service level recovery management. Manage and

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems. This full-time position offers a competitive salary and various employee benefits including hybrid working and access to a gym.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery – ITIL V4, Dynamics, ServiceNow - £85,000 - £100,000 + 20-30% bonus. Head of Service Delivery to lead a critica

You will identify friction in the customer journey—whether in onboarding handoffs, commercial negotiations, or cross‑border complexities—and build the operational infrastructure to remove it. Every step we make as a business towards anti‑racism is another step we can take to support our cust

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. The position also includes overseeing insight quality, expanding servi

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. The ideal candidate will ensu

Proven experience working as a Head of Service within Children's Safeguarding. Head Of Service - Safeguarding and Care Planning. Promote the Council's values and behaviours in all aspects of service delivery.

A government department in the United Kingdom is seeking a Head of IT Service Management to lead end-to-end service management for the Unity programme. The role involves ensuring service availability and performance across the Enterprise Operations Platform and managing stakeholder relationships. Th

We are the strategic communications agency for the UK armed forces looking for a Head of Content to join its management team. You’ve managed content production teams, have worked in/with UK defence (and / or government), and you’re happy to split your time between our London and Gerrards Cross o

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for datab

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

The role is a key part of the Communications and Engagement Directorate’s senior leadership team, reporting directly to the Director of Communications & Engagement, and acting as a senior adviser to the Commissioner, Directors and Heads of Services. Its dense mix of high‑rise and subterranean st

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. Any other service-aligned functions as agreed with the Director of Services. Head of Service Deliv

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Get notified about new Head of Service Management jobs in.

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

Experience with service-day / consulting / professional services models. Head of Customer Success (Operations & Enablement). We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade config

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Flourish are recruiting for a Head of Customer Success in central London in the tech sector, with a focus on data. Proven track record of success in Customer Success and Account Mana

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. In this role, you will manage customer partnerships, define technical go-to-market strategies, and resolve technical roadblocks. The ideal candidate

This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Head of Customer Contact - Repairs. With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their fam

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

Our client is seeking an experienced Head of Service – Children’s to lead a portfolio including children’s homes, semi-independent provision, fostering services and corporate parenting functions. Strong track record of delivering strategic outcomes and service improvement. End Date: Initially

A leading provider of water treatment solutions in the UK is seeking a Head of Aftermarket to lead the development and execution of the Aftermarket Strategy. This pivotal role requires extensive experience in customer service and support, exceptional leadership abilities, and a strong understanding

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellenc

Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution. As Head of Operations, you will lead a multi-layered team of people leaders to deliver high-accurac