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You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. Translate customer needs into clear inputs for product/t

Immediate Start Available Hybrid - Head of Service - Redbridge Council Salary: £400 Per Day Hours: 37 Hours Working Schedule: Monday to Friday Contract Length: 3 Month Contract Location: Lynton House, (Apply online only) High Road, Ilford, Greater London, IG1 1NY Job Details The role will

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion. Youll take full ownership of the service operationally, commercially, and strategically. The service is alrea

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

Reporting to the Director of Transformation, you will lead the customer excellence agenda across a complex, multi‑site operation, translating customer insight into actionable programmes that improve customer outcomes and drive measurable performance improvement. Freshminds has been retained by a l

This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, end-to-end customer journey across their transportation services. You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan tha

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience i

You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. Deputy Head of Service – Access & Duty. As Deputy Head of Service, you will provide senior leadership across the.

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

This is a rare opportunity to join a thriving supported accommodation service for care leavers, already rated Outstanding by Ofsted, with clear ambitions for continued growth and expansion.

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference‑led growth. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engi

We are supporting a private equity-backed, multi-site consumer services group with a national footprint to appoint a Head of Customer Insights. The position sits at the heart of the commercial function, partnering closely with Operations, Marketing, and Finance to drive customer lifetime value and n

This role requires an experienced individual to lead a significant service division focused on improving performance and customer satisfaction while managing field service teams. The ideal candidate will possess a strong background in automation and service leadership, offering a unique opportunity

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

PSW Safeguarding Head of Service. We are seeking a dynamic and experienced PSW Safeguarding Head of Service to lead and oversee safeguarding initiatives within our organization. Join us and be a part of a team that prioritizes safety, dignity, and respect in every aspect of our service delivery.

Neve Jewels Group is seeking an IT leader to drive transformational change across its tech initiatives.You will manage diverse technology teams, ensuring alignment with business strategies and fostering high performance.Responsibilities include overseeing change delivery, developing governance frame

IG Group is looking for a Head of AI Operations to lead their AI-driven automation efforts in client servicing. This role involves the design and execution of AI-powered solutions, requiring hands-on expertise with conversational AI platforms. The successful candidate will guide a team while influen

The University of York is seeking part-time Customer Services Assistants to join the Library's team in New Brunswick. Candidates must have good general education and experience in customer service. The role includes ensuring library buildings are ready and assisting with reception services.

Championing a culture of accountability, continuous improvement and customer centered service delivery, you will also shape how customers interact with our services. You will also have experience of transforming poor performing services and using data to identify, implement and measure service impro

Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial. Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over. Excellent sales & customer service skills.

Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision, and translating data into actionable insights. Strong experience in customer analytics, advanced SQL skills, and fami

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

Head of Service Delivery to define and lead the service vision and strategy. This position involves overseeing service management and design, managing a high-performing team, and driving agile service delivery processes. The role offers a competitive salary ranging from £62,400 to £93,600 and oper

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

Championing a culture of accountability, continuous improvement and customer centered service delivery, you will also shape how customers interact with our services. You will also have experience of transforming poor performing services and using data to identify, implement and measure service impro

Five Guys is seeking a Head of Customer Experience in Greater London to oversee customer support and feedback. Key qualifications include prior customer service experience in hospitality, strong communication skills, and the ability to influence service change. This role involves leading customer se

Customer service support: respond to guest enquiries politely, efficiently and professionally. Previous experience in a receptionist, front of house or customer service role. A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in

As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships,

Williams Lea seeks a Head of Service Design to join our team!. Serve as a standing member of the Platform Council, representing service and product design. Hire, develop, and retain a small, high‑quality design function of approximately 4–6 people at 12 months, across UI/UX, service design, and

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Carrington Blake Recruitment is looking for a Head of Brokerage to lead the Adult Social Care Brokerage Service in Waltham Forest. The position offers a hybrid working model with 2 days remote and 3 days in the office.

As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‑term, outcome‑driven work where required.

Saffron Housing Trust Limited is looking for a Head of Service Charges, Rent, and Income to lead operational oversight of service charges and income collection. The ideal candidate will have significant experience in senior housing management, extensive knowledge of service charge and rent regulatio

The Green Recruitment Company is seeking a hands-on electrician in Greater London to ensure high standards in customer experience and quality control across multiple sites. The successful candidate will be responsible for defining standards in customer care and health & safety, as well as overseeing

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

This is an exciting opportunity to be a Deputy Head of Service of Catch22 Offender Management Unit (OMU) at HMP Thameside, a busy inner city, category B local resettlement prison located in South-East London and operated by Serco. You will, alongside the Head of Service, oversee operational delivery

You will work closely with Delivery Leads, fellow Heads of Service and partners across the Council to align prevention activity, PRS supply, allocations and advice into a coherent, resident‑focused offer. As Head of Service – Solutions, you will lead the Council’s homelessness prevention, allo

MTVH is looking for a Director of Leaseholder Services to provide strategic leadership for its leasehold and shared ownership services across a portfolio of 20,000 homes. The role demands substantial experience in leasehold management, a strong understanding of governance, and the ability to drive s

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality

The ideal candidate will have over 10 years of experience in Customer Success leadership within healthtech or B2B SaaS environment, along with a strong track record of driving commercial success and team performance. Jack & Jill is looking for a Head of Customer Success to lead the post-sales journe

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The role offers competitive bene

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

We’re innovators, relentless in our pursuit of customer success and push the boundaries of the possible to create world‑class SaaS products. Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation

As our Head of Global Customer Service, you’ll be part of the Customer Service team working closely with brilliant people across the business. Service Expertise & Innovation: Deep knowledge of global customer service operations, policy and framework design, with strong capability in technology, au

We are seeking an exceptional Head of Customer Experience to join our senior leadership team, reporting to the Director of Communities & Customer Service. Senior leadership experience in customer service, engagement or housing services within a complex, regulated environment. You will lead the organ