JOB TODAY logo

Head of engagement jobs in SurbitonCreate job alerts

  • Head Barista
    Head Barista
    12 days ago
    £14.8 hourly
    Part-time
    Molesey

    Location: St Mary’s Church East Molesey Hours: 16 – 20 hours per week (Term Time Only) Occasional weekend work required About the Role St Mary’s Church Café is looking for a friendly, confident, and community-minded Barista to join our team. The successful candidate will be passionate about creating a welcoming environment where people feel connected and valued. This role involves preparing high-quality drinks, providing excellent customer service, and helping to maintain the café as a warm and engaging community hub. The Barista will also support the day-to-day running of the café, including opening and closing procedures, and may assist in supervising volunteers during shifts. Key Responsibilities • Prepare and serve a range of speciality coffees, teas, and other beverages to a high standard., • Take customer orders and manage transactions efficiently to ensure a smooth and positive customer experience., • Provide warm, friendly, and attentive customer service, helping to foster a welcoming community atmosphere., • Assist with light food preparation as required., • Open and close the café in accordance with operational procedures., • Maintain high standards of cleanliness and hygiene, ensuring compliance with food safety regulations., • Contribute to an efficient and organised working environment., • Support and guide volunteers working during shifts when required., • Work occasional weekends as part of the rota. Person Specification Essential Skills and Attributes • Friendly, approachable, and confident when interacting with customers., • Ability to deliver excellent customer service and build positive relationships with regular visitors., • Comfortable working independently and taking initiative when needed., • Reliable and organised with good attention to detail., • Passionate about creating a welcoming community space. Desirable • Previous experience working in a café or hospitality environment (ideally at least one year), although this is not essential as training will be provided. Benefits • Term-time only working pattern., • 16 hours per week., • Ongoing training and development opportunities., • Opportunity for progression, with potential to develop into a Café Manager role within a short period of time.

    Immediate start!
    Easy apply
  • Cafe Manager
    Cafe Manager
    18 days ago
    £13–£15 hourly
    Full-time
    Hounslow

    We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

    Immediate start!
    Easy apply