Customer Service & Aftersales Administrator
2 days ago
Willenhall
📍 Willenhall (WV13) | Office-based 💰 Salary: £27,000 🕒 Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams. What you’ll be doing You will be working in the sales office providing support to the customer service & aftersales operations, including: • Managing returns and aftersales activity (returns portal & dashboard), • Handling NCRs, • Communicating with customers via email and phone, • Supporting internal departments to resolve queries, • Providing excellent customer care and aftersales support Aftersales Role JD What we’re looking for • Strong communication skills (written & verbal), • Good time management and organisational skills, • Excellent customer service mindset, • Confident phone manner and professional email etiquette, • Ability to work independently and also collaborate within a team Aftersales Role JD Why this role is great • Established and reputable company in the sector, • Supportive working environment, • Office-based team culture, • Opportunity to develop in customer service and administration How to apply If you’re looking for a customer-focused role where you can build relationships and support a busy sales office team, we’d love to hear from you.