Hotel reservations jobs in United Kingdom

Who are we? \n Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like... \n \n \n ZIPC1_UKCT

The Copthorne Tara Hotel London Kensington is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.\n \n \nReservations Agent key responsibilitie...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

\n We are currently seeking aReservations and Groups Agentto join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues. \n The duties of ourReservations and Groups Agentinclude: \n \n • Proactively selling to enhance revenue and guest satisfaction by processing room reservations.\n, • Contributing ...\n \n \n \n \n\n \n ZIPC1_UKCT

\n Job Ref: NOB2689\n\n\n Branch: Nobu Hotel London Portman Square\n\n\n Location: London Portman Square, West London\n\n\n Salary/Benefits: Competitive salary plus rooms service charge and benefits\n\n\n Contract type: Fixed Term\n\n\n Hours: Full Time\n\n\n Hours per week: 40 hours per week\n\n\n Posted date: 03/09/2026\n\n\n Closing date: 03/10/2026\n\n \n \n As Reservations Manager (Maternity Cover) at Nobu Hotel London Portman Square, you will lead the Reservat... \n \n ZIPC1_UKCT

CTI (Cisalpina Tours International) with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector. \n It is part of MSC Group, global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide. \n In alignment with our ambitious international expansion, we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success. \n \n THE ROLE \n As a Business Travel Consultant at CTI, you will be responsible for: \n\n • Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.\n, • Issuing tickets, handling possible changes, cancellations, and refunds.\n, • Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.\n, • Exploring and researching everything from low-cost options through to round the world itineraries.\n, • Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.\n, • Responding to emails and calls within the client's SLA (Service Level Agreement).\n, • Managing travel projects, ranging from individual reservations to large groups.\n, • Providing alternative options to clients within their travel policy.\n\n \n WHAT WE ARE LOOKING FOR IN YOU \n Our ideal candidate possesses: \n\n • Practical, hands-on experience specifically with at least one of the following major Global Distribution Systems (GDS): AMADEUS, GALILEO, or SABRE.\n, • Confident and clear spoken and written English. Additional language skills are considered a plus.\n, • Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs.\n, • Outstanding geographical and product knowledge of destinations and airlines.\n, • Strong organizational skills and excellent customer service and communication abilities.\n, • A passion for travel and a commitment to delivering service excellence.\n\n \n THE OFFER \n We provide: \n\n • Competitive salary based on your professional profile and experience, together with company benefits.\n, • Permanent contract, subject to an initial probationary period.\n, • Full-time position: Monday to Friday, 37.5 hours per week.\n, • Hybrid working model: flexibility to work from home 2 days per week and from our office 3 days per week.\n\n Where? This opportunity is available at either of our two office locations: \n 📍 Stockley Park, Uxbridge \n 📍 Woking \n Please make sure to select the office location you are applying for when answering the pre-screening questions. \n \n ➡️ Can you picture yourself in this role and see that you match what we’re looking for? Apply now and let’s get to know each other!

Receptionist \n London \n Corporate - Global Finance Firm \n £35k to £42k salary (dep exp) \n \n Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. \n ESSENTIAL EXPERIENCE: Reception, Cabin Crew or Hotel Reception PREFERABLY \n Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. \n \n This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. \n \n IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. \n \n Reception Duties: \n\n • Meeting and greeting in a warm, friendly manner to clients, staff and visitors\n, • Utilising the meeting room calendar / meeting room software\n, • Setting up conference calls\n, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times\n, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests\n, • Keeping check on office supplies and ordering if necessary\n, • General administration (photocopy, fax, scanning)\n, • Booking Travel and Accommodation\n\n \n Requirements: \n\n • Previous FOH/Reception or Cabin Crew experience\n, • Wonderful communication and administration skills\n, • Able to successfully communicate at the highest level\n, • Ability to prioritise and have attention to detail\n, • Ability to work in a fast paced and challenging environment\n, • Excellent telephone manner, well presented and polite\n, • A team player\n, • Knowledge of MS Office\n\n \n Search "Receptionist Needed" for more information on our jobs \n \n

Location: Mayfair, London (office/site based) \n Contract type: Full-time \n \n Help build an exceptional lifestyle by executing with excellence. \n We are looking for a highly organised, reliable and diligent Executive Lifestyle Assistant to support a fast-moving entrepreneur. \n This is a hands-on, execution-focused role combining executive assistance with personal concierge support. \n The successful candidate will create a friction-free environment by managing administration, logistics and practical day-to-day needs, allowing the principal to focus on strategy, technology, investment and long-term planning. \n \n Responsibilities \n\n • Calendar management\n, • Travel booking and coordination\n, • Packing and unpacking\n, • Carrying and managing luggage\n, • Restaurant and hotel reservations\n, • Personal shopping and errands\n, • Purchasing, returns and deliveries\n, • Expense management\n, • Administrative support\n, • Document organisation\n, • Supplier and contractor coordination\n, • Supplier quality control\n, • Wardrobe and dry-cleaning coordination\n, • Household and property logistics\n, • Appointment and event bookings\n, • Lifestyle and concierge support\n\n \n We are looking for someone who is \n\n • Exceptionally organised\n, • Highly reliable\n, • Calm under pressure\n, • Detail-oriented\n, • Proactive and practical\n, • Honest, discreet and trustworthy\n, • Willing to help with hands-on tasks\n, • Able to follow systems accurately\n, • Comfortable using AI tools and modern software\n, • Flexible when plans change\n\n \n Not required \n \n This role does not require you to be a strategist or make major business decisions. \n \n It is not a purely desk-based role. You should be equally comfortable organising a calendar, carrying luggage or checking supplier deliverables. \n Clear thinking, discipline and excellent execution are valued more than strong opinions. \n \n Our philosophy \n We believe exceptional execution creates exceptional freedom. \n The role exists to reduce friction, improve organisation and support a high-quality lifestyle.

French Speaking Contact Centre Advisor \n Prime Central London Location \n Salary: £28,957 per annum + monthly financial incentives \n Lunch card worth £2,772 per annum \n Excellent premium benefits package \n Shifts operating between 07:00 and 22:00, Monday to Sunday \n \n Join a World-Class Luxury Brand \n \n Are you fluent in French and passionate about delivering exceptional customer experiences? \n \n Do you come from a luxury hospitality, premium retail, travel, airline, concierge, private members club, or high-end customer service background and enjoy creating memorable experiences for discerning clients? \n \n This is a rare opportunity to join a globally recognised luxury hospitality brand, trusted by high-net-worth individuals and VIP clients around the world. As a French Speaking Contact Centre Advisor, you'll become the voice of a prestigious brand renowned for excellence, attention to detail, and personalised service. \n \n Why This Opportunity Stands Out \n \n This isn't your typical contact centre role. \n You'll be supporting an exclusive clientele who expect exceptional service at every interaction. Working within a professional and high-performing corporate contact centre, you'll manage bookings, provide expert advice, and ensure every client receives the seamless, personalised service synonymous with a luxury brand. \n Whether your experience comes from a luxury hotel, premium travel company, luxury retail environment, private aviation, concierge services, or another high-end customer-facing role, your ability to build rapport, anticipate needs, and deliver first-class service will be highly valued. \n \n What You'll Be Doing \n \n No two days will be the same. Your responsibilities will include: \n\n • Managing incoming telephone and email enquiries from clients\n, • Creating and processing bookings accurately and efficiently\n, • Delivering personalised service tailored to each client's individual needs\n, • Providing expert knowledge, support, and guidance throughout the customer journey\n, • Liaising with internal departments to coordinate special requests and ensure a seamless experience\n, • Managing multiple priorities in a fast-paced, dynamic contact centre environment\n, • Acting as a true ambassador for the brand and consistently embodying its values and service standards\n\n \n Who We're Looking For \n \n We're looking for individuals who genuinely understand what exceptional service looks like. \n You'll ideally have experience working within a luxury or premium environment where delivering a world-class customer experience is at the heart of everything you do. \n \n Essential Requirements \n \n\n • Native-level or fluent French, both written and spoken\n, • Fluent written and spoken English\n, • Outstanding communication and relationship-building skills\n, • The ability to deliver service with warmth, confidence, professionalism, and attention to detail\n, • Strong organisational and multitasking abilities\n, • A passion for creating exceptional customer experiences\n, • Ability to thrive in a fast-paced, performance-driven environment\n\n \n Ideal Backgrounds \n \n We would particularly love to hear from candidates with experience in: \n\n • Luxury hotels and hospitality\n, • Premium or luxury retail\n, • Luxury travel and tourism\n, • Airlines and private aviation\n, • Concierge services\n, • Private members clubs\n, • High-net-worth or VIP customer service environments\n, • Luxury contact centres or reservations teams\n\n \n What You'll Receive \n \n ✅ Competitive salary of £28,957 per annum \n ✅ Monthly financial incentives \n ✅ Lunch card worth £2,772 per annum \n ✅ Premium employee benefits package \n ✅ The opportunity to work for a globally respected luxury brand \n ✅ Exposure to high-net-worth and international clientele \n ✅ Career development within a prestigious organisation \n ✅ A supportive, professional, and high-performing team environment \n \n Ready to Join Something Exceptional? \n If you're passionate about luxury service, enjoy building relationships with discerning clients, and want to represent one of the world's most respected hospitality brands, we'd love to hear from you. \n \n Apply today and take the next step in your customer service career with a business where excellence is the standard. \n \n Disclaimer \n CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

An exceptional opportunity has arisen for a passionate and experienced Front Office Manager to join the team at Criterion Hospitality. \n \n Salary:£33000 per annum \n \n As Front Office Manager, you will take full ownership of the day-to-day Front Office operation, ensuring an exceptional guest experience from arrival through to departure. You will lead from the front, creating a welcoming, professional and high-performing environment while developing and motivating the team to consistently deliver excellent service. \n Key Responsibilities \n\n • Take full responsibility for the smooth day-to-day operation of the Front Office department\n, • Lead, train, motivate and develop the Reception and Front Office team\n, • Ensure seamless check-in and check-out procedures and consistently high standards of guest service\n, • Manage team rotas, staffing levels, holidays and departmental coverage\n, • Handle guest feedback, complaints and escalations professionally and efficiently\n, • Monitor guest satisfaction and identify opportunities to continuously improve the guest journey\n, • Ensure the lobby, reception and Front Office areas are always well presented and proactively managed\n, • Conduct team briefings, one-to-ones, performance reviews and ongoing training\n, • Manage departmental procedures, administration and reporting\n, • Monitor Front Office performance and ensure operational standards and KPIs are achieved\n, • Work closely with Housekeeping, Reservations, Maintenance and other departments to ensure seamless hotel operations\n, • Ensure compliance with company procedures, health & safety, data protection and security requirements\n, • Support recruitment, onboarding and development of Front Office team members\n, • Lead by example and create a positive, professional and guest-focused culture within the department\n\n \n About Us \n \n Criterion Hospitality is a vibrant and forward-thinking company bringing innovation to real estate, hotels and beyond. With four hotels located in London’s dynamic West End, we are passionate about delivering exceptional guest experiences and pushing creative boundaries in everything we do. \n \n What We’re Looking For \n\n • Previous experience as a Front Office Manager, Assistant Front Office Manager or experienced Reception Manager within a hotel environment\n, • Strong knowledge of Front Office operations, systems and procedures\n, • Proven experience leading, motivating and developing a Front Office team\n, • A hands-on leadership style with a strong presence on the hotel floor\n, • Excellent guest service and problem-solving skills\n, • Strong communication, organisational and people-management skills\n, • Confidence managing difficult situations and guest complaints\n, • Ability to work effectively in a fast-paced hotel environment\n, • Commercial awareness and an understanding of departmental performance\n, • Calm under pressure, solution-focused and proactive, with a positive can-do attitude\n\n

Position: Guest Relations & Guest Experience Manager \n Reports to: General Manager \n Hours: Full-time, 48 hours per week. Evenings, weekends and bank holidays as required. \n Visa Sponsorship: Visa sponsorship may be available for eligible candidates who are currently residing in the UK, subject to meeting UK Skilled Worker visa and immigration requirements. \n \n What will I be doing? \n The Guest Relations & Guest Experience Manager own the guest experience at ...At Sloane from first enquiry to post-stay: engage with guests and build relationships that turn visitors into regulars, hold the line on presentation and service in every guest-facing area, and help raise the hotel’s profile alongside Sales, Marketing and PR. Reports to the General Manager, works alongside all Heads of Department, and steps up as the most senior person on site whenever the General Manager is away. \n \n Key Responsibilities \n Guest engagement & relationships \n\n • Engage with guests before, during and after their stay, building a genuine relationship with each one.\n, • Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t.\n, • Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival.\n, • Personally manage VIP arrivals, welcome cards and bespoke amenities.\n, • Own the response to complaints and service failures, resolving them during the stay wherever possible.\n, • Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it.\n\n \n Visibility & profile \n\n • Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR.\n, • Turn guest relationships and insight into coverage, referrals and word of mouth.\n, • Host press and VIP visits, representing the hotel as its lead ambassador.\n, • Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele.\n\n \n Standards & feedback \n\n • Walk every guest-facing area each morning — rooms, restaurant, bar, public spaces — and log presentation or service defects with the responsible Head of Department.\n, • Conduct and train VIP room inspections.\n, • Track feedback across review platforms and in-stay and post-stay channels; report trends and agreed actions to the General Manager weekly.\n\n \n Curation & events \n\n • Curate guest lists for gatherings and vet group bookings and large F&B reservations against brand and atmosphere criteria.\n, • Plan and run a calendar of intimate guest events.\n, • Review guest-facing copy for tone and accuracy.\n\n \n Team & front of house \n\n • Brief and train front-of-house teams on service and grooming standards, and input into the recruitment of guest-facing roles.\n, • Represent the guest experience in daily operations meetings and agree follow-up actions with Heads of Department.\n, • Take charge of the hotel and its day-to-day operation in the General Manager’s absence.\n\n \n What are we looking for? \n\n • Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage.\n, • Emotionally intelligent — quick to read people and adapt your approach to each guest.\n, • A natural relationship-builder, equally at ease with regulars, VIPs and press.\n, • Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile.\n, • A sharp eye for detail and the judgement to fix issues before a guest ever notices.\n, • Clear, confident writing for guest correspondence, copy and team briefings.\n, • Working knowledge of UK Health & Safety, GDPR and data protection.\n, • Available to work evenings, weekends and bank holidays.\n, • Francophile\n\n \n What will I get? \n\n • Competitive salary based on experience.\n, • Service charge (£9,000–£10,000 per annum, subject to business levels).\n, • Discretionary bonus of up to 20% against KPIs.\n, • Enhanced pension scheme.*\n, • Enhanced annual leave.\n, • Enhanced maternity and paternity pay.\n, • Complimentary meals while on duty.\n, • Private Bupa Health Plan.*\n, • Social events and engagement programmes.\n, • Access to CODE App hospitality benefits.*\n\n *Upon successful completion of the probation period \n \n Who are we? \n We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. \n Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. \n Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

Team Assistant - Top Investment Bank London | £50,000 - £55,000 per annum \n Are you a proactive, highly organised professional with a flair for multitasking and a passion for excellec? We’re partnering with a prestigious, global Investment Bank seeking a talented and experienced professional for their wealth management division, to join their fast-paced environment and support senior leaders— Partner to Analyst level. \n \n The Role \n In this pivotal role, you’ll be the backbone of a high-energy team, ensuring smooth daily operations and top-notch communication. Key responsibilities include: \n High-Volume Communication: Skilfully managing a heavy flow of phone calls—placing, screening, routing, and taking detailed messages. \n Meeting & Calendar Coordination: Organizing meetings and conference calls while efficiently managing multiple, busy calendars. \n Travel & Expense Management: Coordinating complex travel arrangements (flights, multi-leg journeys, visa applications, car transfers, and hotel reservations) and processing expense reports with accuracy and timeliness. \n General Administrative Excellence: Providing comprehensive support through tasks like copying, archiving, filing, and ad hoc projects that keep the team running like a well-oiled machine. Core \n \n What we’re Looking For \n \n Experience: A minimum of 3 years as a Team Assistant, ideally with 2+ years in the banking or financial services sector, supporting high-calibre, busy teams \n \n Skills: Outstanding communication (in person, on the phone, and via email), impeccable attention to detail, strong technical proficiency (MS Outlook, Word, Excel, PowerPoint), and the ability to thrive under pressure while juggling multiple tasks. \n \n What’s on Offer \n Join a vibrant, resultsdriven environment where every day is an opportunity to make an impact. Enjoy a role that combines administrative mastery with the excitement of supporting top-tier financial professionals, all within a dedicated office setting (Core Hours: 9:00am - 6:00pm, Monday to Friday). \n \n Ready to Elevate Your Career? \n If you’re excited by the prospect of contributing to a fast-moving, industry-leading team and have a track record of delivering excellence under pressure, we’d love to hear from you. Apply now to take the next step in your career with a firm renowned for its confidentiality and industry prestige. \n

About Jumeirah \n \n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n \n About Jumeirah Carlton Tower \n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. \n The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n \n About the Job \n \n An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. \n \n The main duties and responsibilities of this role are - \n \n\n • Supervise and manage the Reservations team, offering guidance, support, and training.\n, • Conduct regular training sessions to ensure team knowledge of hotel policies and systems.\n, • Monitor team performance and provide constructive feedback.\n, • Schedule and coordinate team shifts to ensure adequate coverage.\n, • Assist in recruitment and onboarding of new team members.\n, • Process telephone and email reservations using Opera, ensuring accuracy.\n\n \n Candidate Profile \n \n\n • Previous supervisory or management experience preferred.\n, • Excellent English communication skills.\n, • Proficient in Microsoft Word, Excel, and PowerPoint.\n, • Strong knowledge of Opera reservation system.\n, • Ability to communicate effectively at all levels.\n\n \n About the Benefits \n \n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. \n Benefits include: \n \n\n • Supportive and inclusive work environment\n, • Access to Learning & Development programmes and clear career pathways\n, • Opportunities for internal mobility within our global network\n, • Colleague discounts on food, beverage, and hotel stays worldwide\n, • Health care and insurance benefits\n, • Competitive salary + excellent service charge\n, • Extra holiday for significant Birthdays (21.30.40. etc.)\n, • Jumeirah perks website access – discount\n, • Dry cleaning of uniform or Business attire\n, • Meals on duty!\n\n \n Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Position: Hostess (Restaurant and Bar) \n \n What will I get? \n\n • Competitive salary ranging from £35,000 to £36,500 gross per annum, based on a 40-hour working week and inclusive of service charge, depending on experience.\n, • Enhanced annual leave, increasing with length of service\n, • Complimentary meals while on duty\n, • £1,000 “Refer a Friend” bonus scheme\n, • Ongoing learning and professional development opportunities\n, • Reward programmes, long service recognition, and employee appreciation incentives\n, • Employer pension contribution of 3%\n, • Complimentary dry cleaning\n, • Enhanced maternity and paternity pay\n, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message\n, • Access to the HSF Health Plan*, including:\n, • Dental reimbursement\n, • 24/7 GP advice line and confidential counselling support, including assistance for dependents\n, • Optical reimbursement\n, • Complimentary cover for your partner and children\n, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers\n, • Discounted gym memberships\n\n \n What will I be doing? \n As a Host/ Hostess, you will be responsible for: \n\n • Welcoming guests to the restaurant and escorting them to their table with seamless efficiency, leaving a positive lasting impression\n, • Creating genuine emotional bonds with guests to build loyalty and exceptional service experiences\n, • Answering telephone calls, making reservations, and managing bookings\n, • Liaising with our Reservations and Front Office teams for bookings\n, • Coordinating with the Restaurant Manager and Executive Chef for special requests, menus, and assisting other colleagues throughout service.\n, • Bring experience managing entrances or guest flows for bars, nightclubs, or similar high-energy venues.\n\n \n What are we looking for? \n\n • Immaculate personal presentation with a warm and welcoming personality\n, • Intuitive service and an absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories\n, • Motivated, creative, and experienced in a similar role within a five-star hotel or fine dining environment\n, • A passion for food and quality products, a team player who is an avid learner, and wants to be challenged and developed\n, • Proven ability to work in a pressured environment with the most demanding guests\n, • Be flexible to work on weekends and holidays.\n\n \n Who are we? \n We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. \n Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. \n Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. \n \n *Upon successful completion of the probation period \n *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

About Us \n One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do. \n \n Join One Aldwych as a Senior Concierge, where you will support the Head Concierge in leading the team to deliver exceptional guest service and uphold the highest luxury standards. \n With your extensive local knowledge and passion for hospitality, you will help create personalised and memorable experiences for our guests while ensuring every interaction reflects the excellence of our Hotel. \n \n Your responsibilities \n\n • Support the Head Concierge in the day-to-day operation of the Concierge department.\n, • Deliver exceptional, personalised service while anticipating and exceeding guest expectations.\n, • Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.\n, • Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.\n, • Supervise and support the Concierge team, maintaining the highest luxury service standards.\n, • Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.\n\n \n What you will bring \n\n • Previous Concierge experience in a luxury 5-star hotel.\n, • Exceptional customer service and guest engagement skills.\n, • Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.\n, • Current Les Clefs d'Or (The Golden Keys) membership.\n, • Excellent written and spoken English.\n, • Full, clean UK driving licence held for 5+ years.\n\n \n Rewards you deserve \n At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow. That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work. \n \n\n • Competitive salary and service charge\n, • Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service\n, • Food & Beverage Discounts: Receive 50% discount across our restaurants and bars\n, • Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels\n, • Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter\n, • Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend\n, • Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service\n, • Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms\n, • Learning & Development: Access training and development opportunities, career conversations and ongoing support\n, • Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions\n, • Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments\n\n \n At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. \n We pride ourselves on having a safe space for people to visit and work.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are - • Supervise and manage the Reservations team, offering guidance, support, and training., • Conduct regular training sessions to ensure team knowledge of hotel policies and systems., • Monitor team performance and provide constructive feedback., • Schedule and coordinate team shifts to ensure adequate coverage., • Assist in recruitment and onboarding of new team members., • Process telephone and email reservations using Opera, ensuring accuracy. Candidate Profile • Previous supervisory or management experience preferred., • Excellent English communication skills., • Proficient in Microsoft Word, Excel, and PowerPoint., • Strong knowledge of Opera reservation system., • Ability to communicate effectively at all levels. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty! Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Central Reservations Department. Keep track of Hotel's performance against the budget/forecast and follow agreed sale strategies in relation to those targets. Leaders Club Hotel of the Year Award 2025.

An amazing opportunity to join our 5 Star The, May Fair Hotel and our exclusive May Fair Bar operation as a Host/ Hostess. As a Host/Hostess you will be responsible for supporting the team and operation with restaurant reservations and table allocations, ensuring the service and operation remains se

Guest Service Associate The Cura Kensington, a Tribute Portfolio Hotel by Marriott About the Hotel The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 contemporary bedrooms alongside a vibrant restaurant and bar. As part of Marriotts Tribute Portfolio, the hotel delivers individualised and memorable guest experiences with a focus on personality, creativity, and exceptional service. Our Guest Service Associates play a key role in creating a seamless and welcoming experience for guests, supporting operations across both Front Office and Food & Beverage, and contributing to the hotels reputation for excellence. The Role Guest Service Associate As a Guest Service Associate, you will be the face of the hotel, responsible for providing exceptional service throughout the guest journey. You will support both Front Office and Food & Beverage operations, ensuring a smooth and personalised experience from arrival to departure. This role requires flexibility, a hands-on approach, and a collaborative spirit. Key Responsibilities • Welcome guests in a professional, friendly, and engaging manner, ensuring a positive first impression of the hotel., • Deliver efficient check-in and check-out procedures, managing reservations, room allocations, billing, and guest profiles using Opera PMS or similar systems....

We're currently recruiting a dedicated Porter - Zero Hours to help ensure the smooth running of operations at Healthcare on a permanent casual basis, contracted to 0 hours per week. As a Porter - Zero Hours, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: • Assisting in keeping the lobby and other public areas clean and tidy, • Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture, • Handling certain reception duties, such as booking theatre tickets or making restaurant reservations, • Responding to customer requests where required, • Running errands, • Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints Our ideal Porter - Zero Hours will: • Be adaptable and easily embrace changing priorities, • Be a brilliant communicator and easily build relationships, • Have experience delivering high quality customer care, • Take initiative and make decisions that are right for our customers, • Possess the ability to work under pressure, • Demonstrate exceptional timekeeping and reliability Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com/0309/61397004/52544428/BU #LI-DNP #Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Front of House (FOH) Supervisor The role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach th at anticipates our HSBC colleagues & customer's needs in line with the CX vision "enabling opportunities for everyo ne to flourish ". Working hours/pattern Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity. Key responsibilities Customer Focus To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journey To collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolution To ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hosts Liaising with PA/EA teams, clients & visitors and providing excellent customer service - encouraging the team to deliver "wow" moments when the opportunity arises Monitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with Vgreet Proactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolution Ensure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARs Leadership Accountability To lead the team's awareness of business and team activity with regular and ad-hoc communication Strategically rota the team according to VIP events and transfer floor meetings Provide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queries Ensure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM process Ensure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniform Organise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet , guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanliness Support a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the "trained trainer" Proactive Guest Services Operation and Communication Adaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriately Communicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationships Escalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordingly Organise the training of new Guest Services team members including induction plans and reviews To support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the client Person Specification/Requirements At least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline Self-motivated service leader committed to driving service excellence Possesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods Ability to demonstrate empathy, excellent customer service and practical skills Operational knowledge of all reception services and standard operating procedures Must have excellent organisational skills and good attention to detail Professional and high standard of overall communication Should have an excellent and positive "can do attitude" and a great team player and leader Able to work in a busy and pressurised environmentproviding a discreet and personalised service. From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

We are seeking an exceptional Hotel Tournant to join the team at Claridges on a casual basis to host within Claridge's lobby. Maybourne operates some of the worlds most extraordinary hotels, including Claridges, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination. One of Maybourne's storied hotels is Claridge's , a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridges for lifes finest moments become part of its brilliant legacy. Claridges is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridges is a place that invites you in, embraces you, and make your spirit soar. Food & Beverage The Claridges Food & Beverage department ensure the smooth running of all of our outstanding outlets within the hotel. Each day offers variety and purpose, contributing quietly yet significantly to the creation of an elegant and memorable guest experience. It is a dynamic and exacting department that demands exceptional organisation, discretion and composure. As Hotel Tournant you will be responsible for: Deliver an exceptional first impression by warmly welcoming guests, providing personalised service, and maintaining a visible presence in the hotel lobby and public areas. Engage with guests to understand their preferences and recommend the most suitable appropriate dining and beverage experience. Support reservations and guest enquiries, manage wait times, monitor outlet availability, and ensure a seamless guest journey throughout the property. Promote hotel restaurants, bars, special events, and seasonal offerings to maximise guest engagement, occupancy, and revenue opportunities. Build strong guest relationships by recognising VIP and returning guests, anticipating needs, and creating memorable personalised experiences. Collaborate closely with Reception, Concierge, Reservations, Private Dining, and outlet teams to coordinate bookings, guest requests, and operational flow. Maintain accurate guest profiles, reservation records, reports, and relevant information within hotel systems such as ResDiary and Opera. Consistently uphold Maybourne, Forbes, and LQA service standards, manage guest feedback and concerns, and support continuous service excellence. Successful candidates for our Hotel Tournant opportunity will: Demonstrate genuine dedication to Claridges and show a commitment to consistent quality in our product and service. Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories Be motivated, creative and have worked in a similar role. You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed. Be fluent in spoken and written English Demonstrate the ability to work in a fast paced environment with the most descrerning guests. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you: Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Referral Scheme Introduce a Star where you can earn up to £1,500. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Memorable experiences Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.) Wedding and Baby gifts. Retirement functions. *Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Timeless Elegance in Mayfair Step into the heart of Mayfair and discover Claridges, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detailfrom Afternoon Tea to cocktail hourstirs the senses. There are many five-star hotels in London but nowhere quite like Claridges. TPBN1_UKCT

We're currently recruiting a dedicated Facilities Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Facilities Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 5 out of 7 days Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: Assisting in keeping the lobby and other public areas clean and tidy Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture Handling certain reception duties, such as booking theatre tickets or making restaurant reservations Responding to customer requests where required Running errands Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints Our ideal Facilities Supervisor will: Be adaptable and easily embrace changing priorities Be a brilliant communicator and easily build relationships Have experience delivering high quality customer care Take initiative and make decisions that are right for our customers Possess the ability to work under pressure Demonstrate exceptional timekeeping and reliability Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com/2108/85653001/52828937/WJ #Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

GUEST RELATIONS & EVENTS MANAGER ABINGDON UP TO £35,000 + EXCELLENT BENEFITS + EVENTS + LONG-TERM CAREER THE OPPORTUNITY: Are you a Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or Duty Manager looking to transfer your hospitality experience into a unique clie

You will recruit, develop and guide the Front of House team, coordinate with housekeeping, estates and reservations, and ensure seamless collaboration across the guest journey. The Goodenough Hotel in Bloomsbury is seeking a hands-on Front of House leader to drive guest experience and uphold high op

The Savoy Hotel in London is seeking a Temporary Event Server on a 0-hour casual contract to join our festive event operations.You will deliver 5-star service, upsell where appropriate, and support reservations with enthusiasm throughout the shift.Ideal candidates have 1–2 years’ luxury hospital

The Sales & Reservations Supervisor will oversee the daily Reservations workload, coordinate bookings across corporate and group accounts, and work closely with Sales, Revenue and Front Office to maximise bookings and guest satisfaction. Ideal candidates will have strong hotel reservations experienc

Maybourne Hotel Group is seeking an exceptional Rooms Reservations Sales Consultant to join the Reservations team at the Corporate Office. Successful candidates will demonstrate intuitive guest care, strong communication, and teamwork, with the ability to thrive in a luxury hotel environment. You wi

Create experiences that matter.What if your reservations career coulddeliver more than room bookings?.Hotel’s net profits support community services and programmes that empowerwomen, strengthen families and uplift lives.Revenue Strategy Committee, Salesand Hotel Operations to maximise.Optimise res

As Reservations Manager (Maternity Cover) at Nobu Hotel London Portman Square, you will lead the Reservations team in delivering outstanding service while maximising room revenue and occupancy. Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, bal

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. As our Hotel Reservations Executive, you'll be responsible for overseeing the reservations process from start to finish for our guests. This includes managing reservation systems, communicating with guests and other

The Cumberland, a Clermont Hotel Group property in London, is seeking a Groups Administrator to manage group reservations from contract to delivery across our hotels.

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations.

The Red Carnation Hotel Collection is seeking a proactive Groups Coordinator to manage all group reservations across London hotels and regional properties.

Brown's Hotel, a Rocco Forte Hotel, invites a dedicated Maitre D' to join Charlie's Restaurant in London.You will welcome guests with elegance, manage reservations and seating, and coordinate exceptional dining experiences from arrival to departure.As the first point of contact, you will handle enqu

Maybourne Hotel Group is seeking an exceptional Rooms Reservations Sales Consultant to join the Maybourne Reservations team at our Corporate Office.

Nobu Hotel London Portman Square is seeking a Reservations Manager (Maternity Cover) to lead the Reservations team, maximise occupancy and revenue, and work with the Director of Revenue to maintain Nobu’s exceptional guest service standards.

The Westin London City is seeking an Assistant Customer Sales Manager (maternity cover) to drive reservations sales and guest engagement at our riverside hotel in central London. Reporting to the Customer Sales Manager, you will manage guest inquiries, promote hotel facilities and promotions, collab

As Reservations Manager (Maternity Cover) at Nobu Hotel London Portman Square, you will lead the Reservations team in delivering outstanding service while maximising room revenue and occupancy. This is a 12-month maternity cover opportunity and an exciting chance for a commercially minded hospitalit

Aimbridge Hospitality is seeking a Hotel Reservations Executive to oversee the reservations process end-to-end, ensuring accurate bookings and seamless guest experiences.You will manage reservation systems, communicate with guests and hotel departments, and supervise reservation agents.The role emph

YWCA Fort Canning Hotel in Singapore is seeking a Reservations Manager to optimise reservations, inventory and distribution while delivering a seamless, personalised booking experience.You will report to the Director of Sales & Marketing and collaborate with the Revenue Strategy Committee to maximis

Waldorf Astoria London - Admiralty Arch is seeking a Spa Therapist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Competitive salary + service charge Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. Here's what you'll do during a typical day: As a Spa Therapist, you will deliver a bespoke and expertly curated spa journey for each guest. This includes, but is not limited to, body and facial therapies, massage services, home-care consultation, and guided orientation of spa and wellness facilities. You will uphold the highest standards of safety, hygiene, and guest satisfaction, ensuring all services are delivered in accordance with Hilton luxury brand standards and ultra-luxury expectations. As a Spa Therapist , you are responsible for performing the following tasks to the highest standards: Participate in all required Waldorf Astoria Spa and brand training programmes Maintain impeccable standards of cleanliness, hygiene, and presentation across all spa and wellness areas Proactively report maintenance and safety concerns to the Spa Manager Provide receptionist and operational duties as required Maintain comprehensive knowledge of current and upcoming hotel, spa, and wellness offerings Operate within departmental budget parameters, maximising revenue opportunities while controlling costs Deliver seamless, courteous, and efficient guest service from arrival through departure Manage spa reservations with precision, including confirmations, amendments, and cancellations Upsell spa services and retail products in a refined, guest-centric manner Accurately process billing and posting for all spa and retail transactions, reporting discrepancies as required Confidently and elegantly explain spa treatments, packages, and wellness experiences to guests Welcome and farewell all guests and colleagues in strict adherence to brand and Forbes standards Preserve the pristine condition and elevated ambience of locker rooms, lounges, relaxation areas, and restrooms Ensure steam rooms, saunas, preparation rooms, and fitness areas are consistently clean and guest-ready Maintain and replenish water, beverages, and wellness refreshment stations Provide personalised fitness orientation and support, including personal training sessions when required Oversee fitness centre upkeep, coordinating equipment maintenance and updates with the Spa Manager and Engineering team Ensure all audio-visual and wellness technology is well-maintained and operational Deliver tailored wellness and fitness facility tours, providing intuitive, personalised guest engagement What are we looking for? A Spa Therapist within Hiltons luxury portfolio operates with an unwavering commitment to guest satisfaction and collaborative teamwork. To succeed in this role, you will demonstrate the following competencies and behaviours: A service-driven mindset aligned with luxury hospitality and Five-Star service culture Ability to read, interpret, and apply safety regulations, operational manuals, and procedural guidelines Proven experience within hospitality, wellness, or customer-focused environments Strong proficiency in spoken and written English, enabling clear and professional guest communication Confidence communicating with individuals and groups in a polished, professional manner Sound judgement and problem-solving skills within structured operational settings A minimum of one years experience in a spa, wellness, or hospitality environment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience within a luxury hotel spa is highly desirable. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. TPBN1_UKCT

Aftersales customer services agent - Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits. Aftersales customer service agents duties -To answer all calls in a courteous and professional manner within the departmental standards. -To deal with all telephone and email queries post reservation and general queries. -To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests -To amend hotel, car hire and transfer reservations -To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes -To work to set targets and ensure efficient customer care handling. -Ability to make decisions in a pressurised environment. -Computer Literate – to be able to use a variety of applications • GDS(galileo),Outlook and possibly word/excel. Aftersales customer service agents skills required -Travel industry experience is a must with in a sales , customer service or administration team. -Ideally GDS trained, galileo would be a major advantage Additional information -One in three Saturdays with a day off during the week If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60255

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames. We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global , opening this autumn 2026. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views. The Restaurant Supervisor As the Restaurant Supervisor, you will play a key role in overseeing the day-to-day operations of our restaurant, ensuring high-quality service, and contributing to the overall success of our dining services. The Restaurant Supervisor will lead the front-of-house team, foster a positive work environment, and strive for excellence in guest satisfaction. The role will report directly to Restaurant Floor Manager and will have a dotted reporting line to the Restaurant Manager at the location the position is based at. Key Responsibilities: Lead and motivate the Restaurant team, providing coaching, training, and day-to-day support to deliver exceptional guest experiences. Oversee daily restaurant operations, including reservations, seating plans, staffing, opening/closing procedures, and service flow. Create memorable guest experiences by maintaining high service standards and resolving guest concerns professionally and proactively. Drive team performance and development, ensuring colleagues are confident in service standards, menu knowledge, and upselling opportunities. Maintain exceptional operational standards, ensuring the restaurant remains clean, organised, and compliant with all health, safety, and hygiene requirements. Collaborate across the business, working closely with kitchen, bar, terrace, and management teams to ensure smooth operations and effective communication. Skills & Knowledge: Strong communication and presentation skills Experience in hotel operations and service quality levels Strong organisation and analytical skills in problem solving Ability to acquire, maintain and influence relationships Knowledge of the markets specific to the luxury/lifestyle hotel sector Effective conflict and change management skills Salary: £12.71 + very competitive service charge + benefits At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: Guest experience including dinner and drinks 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Discounts in our spa and cinema Contribution towards Health - Cash Plan Life Assurance Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Employee assistance programme TPBN1_UKCT

We are looking for a talented and passionate full-time Guest Relations Manager to join Helene Derrozze team at the award-winning 5-Star Deluxe Connaught Hotel. Department: Hélne Darroze at The Connaught, our Three Michelin Star restaurant is seeking an exceptional Guest Relations Manager to deliver personalised, intuitive and memorable experiences for our guests. You will be responsible for building strong guest relationships, managing VIP experiences and ensuring the highest standards of luxury hospitality at every touchpoint. Responsibilities: Deliver exceptional guest experiences and personalised service. Build and maintain relationships with VIP, regular and returning guests. Manage guest feedback, requests and special occasions. Work closely with the Reservations and Restaurant teams to ensure a seamless guest journey. Maintain accurate guest profiles and preferences. Support and uphold the restaurant's world-class service standards. Skills and Experience: Previous experience in Guest Relations, Reception, Reservations or a similar luxury hospitality role. Experience in a Michelin-starred restaurant or five-star hotel preferred. Outstanding communication and interpersonal skills. Strong attention to detail and organisational abilities. Ability to remain calm and professional in a fast-paced environment. Passion for luxury hospitality and delivering exceptional guest experiences. Benefits: In return for your hard work and dedication we offer you: Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme. Health and Wellbeing Support Subsidised monthly Podiatrist, Osteopath and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour employee assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Referral Scheme Introduce a Star where you can earn up to £1,500. Instant employee recognition and award programme with generous prizes. Employee of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Memorable experiences Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our infamous restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.) Wedding and Baby gifts. Retirement functions. *Terms and conditions apply to all benefits. Thi s is a full time role requiring 40 hours per week. TPBN1_UKCT

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL A central London hotel near Southwark Tube station with free WiFi and free breakfast. Holiday Inn Express London - Southwark hotel is based in central London, near the Tate Modern. To the hotel is a quick walk from Southwark and Blackfriars Tube stations for easy access around the capital, and the Southwark Tube station gets you to London City Airport in less than half an hour. Within easy reach, the expansive Borough Market offers artisan treats, produce and specialty products, while a 30-minute walk along the River Thames takes you to the iconic Big Ben and Westminster Abbey. Or hop on the Tube to be there in 10 minutes. Business guests are within a 20-minute walk of The Shard and the London Stock Exchange. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL What you'll be doing... Ensure seamless check-in/check-out procedures and deliver outstanding service. Promptly address guest needs and resolve concerns to build loyalty and enhance satisfaction. Train and mentor, the guest service team, Foster a positive, empowered, and collaborative work culture with regular coaching and performance support. Oversee the guest service team on duty, including room assignments, system opening/closing, accurate billing, and maintaining guest records. Ensure processes are efficient, professional, and aligned with IHG - Holiday Inn Express and brand standards. Ensure all relevant paperwork is completed in line with financial standards. Strong organisation skills, consensus building skills, effective conflict management skills and affective change management skills Act as a brand ambassador by embodying the HIEX style, promote IHG One Reward membership and engage guests with a personalized, energetic approach. Act as the hotels primary point of contact for guest complaints and escalations on duty. Lead Duty Manager shifts and coordinate with Housekeeping, Maintenance, and Breakfast Team to ensure smooth cross-departmental operations. Motivate the Guest Service Assistants to meet upselling targets by offering room upgrades and additional services. Ensure front desk operations meet safety protocols, lead emergency procedures when required, and uphold a secure environment for guests and staff. Support on day-to-day shift activities, including breakfast setup. Guide and support team members through coaching and on-the-job training, ensuring high service standards and professional development. Proactively respond to guest feedback and handle any issues with confidence, ensuring every experience is memorable for the right reasons. Manage inventory and stock levels across F&B outlets. Maintain cleanliness and safety standards throughout all service areas in line with health, safety, and IHG brand compliance. Ensure health & safety standards are strictly followed. Monitor guest feedback and make improvements to enhance the offering. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests stays memorable. WHAT WE NEED FROM YOU Experience in a manager role preferably in hospitality. Willing to work overnights to cover holidays and absences. A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact. TPBN1_UKCT

Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherds Bush, our Spa & Wellbeing sanctuary is getting ready to open its doors and designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception Manager , you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing. What's Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing. As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here's what you can look forward to as our Spa Reception Manager: Annual Salary: £38,000 Commission structure Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a Healthcare Cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure. Operational leadership in the absence of the Director of Spa & Wellbeing. Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building, Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency. Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together. Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement. Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results. Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver. Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate. Assist with scheduling team rotas, managing timesheets, and overseeing booking systems. What's Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception Manager role if you bring: Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role Proven experience driving membership sales, retention, and guest loyalty programmes Strong commercial awareness with the ability to achieve revenue and membership targets Exceptional interpersonal, communication, and organisational skills Experience leading, developing, and motivating guest-facing teams Confidence handling VIP guests, member relationships, and service recovery situations Experience using spa booking, membership, or CRM systems A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences Fitness knowledge is an advantage Pre-opening experience a bonus! As Spa Reception Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK. TPBN1_UKCT

As an Assistant Restaurant Manager at The Cadogan you will join our fantastic F&B team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Support the Restaurant General Manager in the day-to-day running of the restaurant and bar. Deliver exceptional guest service and lead the team by example. Supervise, coach and support the restaurant team to maintain high service standards. Assist with staff scheduling, reservations and smooth daily operations. Handle guest enquiries and resolve complaints professionally. Ensure accurate cash handling and completion of opening and closing procedures. Maintain high standards of cleanliness, presentation and compliance. Complete effective shift handovers. About Us Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse. The hotels 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself through its exceptional food and beverage offering: Willetts, our welcoming neighbourhood British bistro and bar, where seasonal British produce, daily specials and classic dishes are served in a warm and inviting all-day dining setting. The Drawing Room is an elegant space open from morning until late, offering a cosy corner exclusively for hotel guests at breakfast until 11am. From then on, it welcomes everyone whether for lunch, dinner, or drinks expertly crafted by our talented bartenders. The Belmond & LVMH Family The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. What You Bring: Experience in a similar role Warm, genuine and approachable character Excellent team working skills Great attention to detail Applicants must have eligibility to work in the UK. What We Offer: At The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive salaries Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences Life assurance Company sick pay Increased annual leave entitlement with length of service We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. TPBN1_UKCT

Reservations Manager - Hemel Hempstead | From £34,000 + fantastic hotel benefits and career opportunities We're looking for an experienced Reservations Manager to join a well-established hotel in Hemel Hempstead. This is an exciting opportunity to combine reservations expertise with event coordination, working in a busy hospitality environment with excellent transport links and a strong corporate and leisure customer base. Why apply for this Reservations Manager role? You'll enjoy a rewarding package designed to recognise and support you: You'll receive discounted stays for friends and family You'll enjoy 50% off dining in restaurants and bars You'll have access to an Employee Assistance Programme with 24/7 confidential support You'll benefit from high-street discounts across shops and experiences You'll have access to the Cycle to Work Scheme, with up to 40% savings on bikes You'll be recognised through monthly and annual team member service awards Key Responsibilities: This varied role combines managing reservations with planning and coordinating events. You'll be responsible for: Overseeing booking processes and ensuring reservations are accurate Coordinating events from the initial enquiry through to execution Communicating with clients to understand their requirements and deliver excellent service Managing event logistics and liaising with internal teams and suppliers Ensuring bookings are fully documented and enquiries are handled promptly What we're looking for: We're looking for someone organised, proactive and confident working in a busy hospitality environment. Experience in reservations, event management or hospitality administration Excellent organisational and communication skills Ability to manage multiple bookings and coordinate event logistics A customer-focused approach with strong attention to detail Confidence working proactively and collaboratively as part of a teamIf you're ready for your next Reservations Manager opportunity in Hemel Hempstead, with the chance to develop your reservations and events experience within a reputable hotel, we'd love to hear from you. Apply now and take the next step in your hospitality career. Job Number │ 48921 / INDFOH Location │ Hemel Hempstead Role │ Reservations Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy