Customer Service Agent
4 days ago
Farnborough
What we are looking for: \n \n Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Experience Manager. \n \n About the role: \n \n Within this role you will work as part of a team to: \n\n • Provide excellent customer service to all passengers and crew travelling through the airport\n, • Accompany passengers and their luggage to lounge areas\n, • Ensure that the terminal and all passenger lounges are maintained to exceptional standards\n, • To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle\n, • Provide support and assistance to crew\n, • To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation\n, • To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights\n, • To provide welcome and check-in facilities for large flights in accordance to current operating procedures\n, • To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)\n\n \n About you: \n Essential: \n\n • Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting\n, • Flexible in approach and able to work across a variety of shift patterns\n, • Full UK driving license holder\n, • Must be able to meet CRC security clearance requirements\n, • Must have right to work in the UK and live within commutable distance to Farnborough\n\n \n Desirable: \n\n • Airside driving experience\n\n \n What we can offer you: \n\n • Competitive salary\n, • 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.\n, • Workplace pension scheme with enhanced employer contributions\n, • Life assurance\n, • Access to medical plan including a range of private treatments (after probation period)\n, • Sustainable travel scheme\n, • Company sick pay scheme\n, • Free onsite parking\n, • Cycle to work scheme\n, • Training and development opportunities\n, • Access to an Employee Assistance programme and helpline\n, • Discount on accommodation and food/beverage at affiliated hotel and pub\n, • Access to discount and savings scheme\n, • Electric vehicle scheme (after 9 months service)\n, • You’ll also get all kinds of other great perks, like social events and special employee offers.\n