Guest Service Team Member
27 days ago
Southampton
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information. Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety Duties: • Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay., • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis., • Maintain strict security procedures with credit card transactions accounting procedures issue of room keys and guest confidentiality/privacy, • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required., • Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently., • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure., • Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges., • Assist as required to screen calls for reservations. Ensure accurate up to date information is given., • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills., • Assisting the Food and Beverage department with the efficient control of breakfast bar services and needs of guests through the restaurant facilities., • Attend to other duties as requested by Management and Supervisors Qualifications : Hospitality experience. Familiar with Opera Cloud. Computer literate. Fantastic customer service skills. Bubbly personality full of ideas and initiative. Additional Information : Salary 12.57 per hour • Company Events - Team appreciation lunch, • Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets), • High street discounts with your Heartist card, • Holiday:28 days including bank holidays (increasing yearly to up to 33 days), • Team member referrals program, • Personnel development - In house training, • Free on-site parking, • Free meals on duty, • Monthly Duck awards, • Free uniform, • Company Pension Remote Work : No Employment Type : Part-time Key Skills Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance Experience: years Vacancy: 1