Tenancy Sustainment Officer
5 days ago
Leyland
Tenancy Sustainment Officer Leyland Full Time Temporary – 6 Months A respected Housing Association in Leyland is looking to recruit an experienced Tenancy Sustainment Officer to support vulnerable tenants and help sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies. THE ROLE The Tenancy Sustainment Officer will deliver high-quality tenancy support services to new and existing tenants, helping customers maintain stable and sustainable tenancies while promoting independence and preventing tenancy breakdown. Key duties of the role include: Completing pre-tenancy affordability and sustainability assessments Managing a caseload of tenants requiring tenancy sustainment support Developing, monitoring, and reviewing tailored support plans Supporting vulnerable tenants with complex needs through one-to-one, telephone, and crisis support Working closely with internal departments and external agencies including DWP, social services, and voluntary organisations Identifying safeguarding concerns and escalating issues appropriately Assisting tenants with welfare benefit claims, budgeting, and income maximisation Promoting arrears prevention and supporting tenancy sustainment initiatives Maintaining accurate case records and monitoring support outcomes Encouraging customer engagement and reducing tenancy failures and abandonmentsTHE CANDIDATE The successful cand...