Housing support officer jobs in RuislipCreate job alerts

Supported Housing Officer Vacancy \n An established charitable organisation is currently looking to recruit a Supported Housing Officer based in the Watford area on a temporary contract. \n Location: Watford \n Hours: 37.5 per week \n Shifts: Shifts will be a mix of 8-4, occasional 10-6 and 2-10 with 1 in 4/5 weekends working \n Pay: £18.40 per hour umbrella \n Duration: 6 months temporary \n Duties: \n\n • Manage a case load of clients within the supported living environment\n, • Deliver emotional and life skills based support, assisting service users with day to day tasks\n, • Complete support plans and risk assessments with the service users\n, • Enforce tenancy conditions in line with procedures including low level anti-social behaviour and rent arrears\n, • Offer specialist knowledge and insight into rent arrears helping tenants with budgeting\n, • Carry out regular estate inspections\n, • Offer advice and assistance to tenants regarding their benefit entitlements\n, • Provide support and advice to tenants in relation to issues concerning their tenancies\n, • Manage void properties to ensure the quickest re-let times including carrying out viewings and sign-ups\n\n Additional requirements: \n\n • Experience of providing tenancy support to vulnerable people, particularly homeless client groups\n, • An enhanced DBS check from within the last 3 years or willingness to obtain\n, • Knowledge of tenancy agreements and section 21, and section 8\n, • Due to this role being across multiple projects, a driver is essential for this role\n\n \n Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. \n

Data Protection Coordinator Hybrid Working Salary: £30,000 - £35,000 Permanent, Full TimeThe VacancyOur client is committed to providing brilliant homes and services for their residents across Watford and beyond. Following the merger, they are investing in their data protection capability to make sure their Group is compliant, well-governed, and trusted by the people they serve.Introduction to the roleThey are now looking for a Data Protection Coordinator to join them and work alongside their Group Data Protection Officer. This is a hands-on operational role where you will make a real difference by keeping their records in shape, supporting residents who make data requests, and helping the wider organisation build good data protection habits. You won't be making high-level regulatory decisions; instead, you'll be the engine room that keeps day-to-day compliance running smoothly.Role purposeTo provide reliable operational data protection support to the Group DPO, helping Chime Housing deliver consistent compliance across the Group, with a particular focus on building capability and embedding good practice across the organisation.Whats the role?Key Accountabilities:Handle Data Subject Access Requests (DSARs) from initial receipt through to preparing the response pack, ready for the Group DPO to review and sign off.Maintain all data protection registers - including the Data Asset Register (ROPA), and processor and controller records by keeping them accurate and up to date.Liaise with Data Champions across the group to prompt timely updates to the Data Asset Register and support their engagement with data governance.Carry out data protection due diligence for standard supplier relationships: obtain assurances, review responses, and file them alongside contracts and agreements.Log data protection incidents and near-misses accurately on the incident log and escalate to the Group DPO for assessment and decision.Produce monthly KPI reports on data protection activity, drawing on registers and logs to provide clear management information.Support scheduled reviews of data protection policies and help draft written procedures for routine compliance processes.Provide general administrative and coordination support to the Group DPO as needed.What are they looking for?Essential:Experience handling Data Subject Access Requests, or a clear and demonstrable understanding of the DSAR process under UK GDPR.Working knowledge of UK GDPR, Data Protection Act 2018 and the Data Use and Access Act (DUAA) 2025 framework.Experience maintaining compliance records, registers, or logs; and an organised, methodical approach to doing so.Good written communication skills: able to draft clear, accurate documentation and correspondence.Strong attention to detail and the ability to manage multiple tasks against deadlines.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).A discreet and professional approach to handling sensitive personal information.Desirable:Experience in housing, local government, or another regulated sector.A data protection qualification or certificate (e.g. BCS Foundation Certificate in Data Protection, CIPPE, or similar).Familiarity with supplier due diligence or DPIA processes.Experience producing management information or performance reports.Who youll work withResponsible to: Group Data Protection OfficerDepartment: Information and Technology ServicesWhat can they offer you?28 days annual leave (pro rata)Employer pension contribution of up to 11%Development opportunitiesComprehensive employee rewards schemeHow they workThey embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, they empower teams and individuals to work flexibly.How to applyIf this sounds like your next role, click apply now, tell them why youve got what it takes, and attach a copy of your current CV.Closing date: 24 th July 2026Interviews: to be confirmed( Please note they reserve the right to close the vacancy early if they receive a large response.)TPBN1_UKTJ

Adecco are pleased to be recruiting for a Sheltered Housing Officer to join Ealing Council. Contract Details: • Type: Temporary (3 months), • Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella), • Location: Gainsborough Tower, Northolt, Ealing, • Working Arrangements: Site-based, • Hours: Part time, 17.5 hours per week, • DBS required We are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes. The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard. Key Responsibilities: • Take responsibility for the day-to-day management of designated sheltered housing schemes., • Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters., • Conduct welfare and tenancy checks, ensuring residents' support needs...

Role: Community Alarm OfficerLocation: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract: Temporary - Initially 3 months, with potential for extensionHours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rotaWork Style: On-site / Mobile workingRate: £16.71 per hour PAYEPertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Helpline Service at London Borough of Harrow. This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.Key Responsibilities: • Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable., • Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden., • Attend emergency ...

Repairs Complaints and Legal Officer Hillingdon £21.41ph Full time Key Responsibilities • Manage repairs-related complaints, legal disrepair cases, FOI requests and Member enquiries., • Carry out quality inspections of completed repair works., • Liaise with contractors and internal teams to ensure remedial works are completed promptly., • Monitor service performance and produce management reports., • Investigate service issues and recommend process improvements., • Support budget monitoring, contractor payments and procurement processes., • Maintain accurate records and ensure compliance with council policies and service standards. We're looking for someone who has: • Experience within housing repairs, property maintenance or a similar environment., • Knowledge of complaints handling and legal disrepair processes., • Excellent communication and customer service skills., • Strong organisational skills with the ability to manage multiple priorities., • Experience producing reports and analysing performance data., • A collaborative approach with the confidence to work with contractors, colleagues and residents. To find out more information please contact Recruitment is done in line with safe recruitment practices. We...

Senior Housing Benefits Officer Location: Hybrid working - London Borough of Harrow, Harrow, Middlesex, HA3 8NT Contract Type: 6-9 month ongoing temporary contract Working Pattern: Hybrid (office attendance required once every 3 months) Pay Rate: £30.02 Umbrella About the Role The London Borough of Harrow is seeking a dedicated Senior Housing Benefits Officer to join their Finance team. This role requires strong technical expertise and the ability to support and guide Housing Benefit operations effectively. Key Responsibilities Responsibility for undertaking full assessments to entitlement/contribution for the more complex cases including the carrying out of home visits where necessary. This requires the post holder to evaluate and be responsible for any review to the entitlement /contribution for the more complex cases as highlighted below: Housing Benefit, Council Tax Benefit including more complex calculations in respect of self- employed, students etc Housing Benefit, Council Tax Benefit the Claims relating to Registered Social Landlords , Housing Tenants and Council Tax Benefit Fairer Charging/ Supporting People, Respite Care and Residential Care Other assessments such as concessionary fares using relevant Regulations About You We're looking for someone who is: • Experienced at senior level - a seasoned Senior Housing Benefit Assessor w...

Traveller Liaison Officer 📍 Brent, London ⏰ Full-Time | Hybrid Working 📅 3-Month Contract 💰 £22. Umbrella We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high-quality housing management service across a Traveller s

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities • Acting as the main point of contact for residents throughout the retrofit programme., • Communicating works schedules, access arrangements, and project updates., • Carrying out resident consultations, home visits, and pre-start meetings., • Managing resident expectations and resolving any queries or complaints., • Working closely with site teams to coordinate access and ensure works run smoothly., • Supporting vulnerable residents a...

4Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley. JOB PURPOSE: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. DUTIES AND RESPONSIBILITIES INCLUDE: Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options. Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans. Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals. Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases. Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action. Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements. Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs. Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases. Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies. Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services. ESSENTIAL REQUIREMENTS INCLUDE: Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law. A good understanding and awareness of housing issues and homelessness issues. Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits. Experience of giving advice and information to customers and working with vulnerable groups Strong and effective experience in provision of exceptional customer services. Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Travellers Liaison Officer – Brent Council Fox Morris Group are working to recruit a Travellers Liaison Officer Role and Responsibilities: • To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed., • Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues., • Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same., • To undertake a proactive approach to site management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements. Experience: 1. Knowledge and understanding of local authority statutory and support services related to the housing sector and emerging trends., 2. Awareness of Protection from Eviction Act 1977 and Housing Act 1988 as it relates to the issue, management, and termination of licenses., 3. Knowledge of welfare benefits and related issues, including Universal Credit. ., 4. Knowledge of equality and diversity issues affecting Gypsy Traveller and Roma communities such as stigma, discrimination and isolation., 5. Good knowledge and understanding of standard IT software packages including Microsoft Office and Teams., 6. Comprehensive understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional., 7. Experience and commitment to working on own initiative, setting and managing challenging goals, taking total ownership with pride, wanting to make a difference., 8. Experience of delivering high quality customer services in partnership with the customer, putting them at the heart of your decisions., 9. Experience and commitment to working on your own initiative, setting and managing challenging goals, understanding your contribution, impact and how to make a difference by taking total ownership of a role with pride. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking

We are seeking an experienced Quality Assurance and Standards Officer to support a key housing compliance and rent review programme, alongside wider housing rents, income and valuation responsibilities. For the initial 3 months, the successful candidate will lead a project to: Reconcile Affordable Rent agreements and confirm GLA approvals. Review and rationalise service charges on Affordable Rent properties. Investigate and correct London Affordable Rent (LAR) properties charged above prescribed rates. Review rents across the portfolio, identify any overcharges and implement appropriate refund processes. Undertake a valuation rationalisation exercise across approximately 7,500 properties ahead of rent convergence modelling.The ideal candidate will have substantial experience in social housing rents, rent compliance, service charges, housing finance and property valuations, with strong analytical and data management skills. This is an excellent opportunity to lead a high-profile project with significant impact across a large housing portfolio

HMO Licensing Officer West London (Hybrid) £20-£25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract. If you're searching for HMO Licensing jobs, Licensing Officer jobs, HMO Licensing Officer jobs, Housing Licensing jobs, or Local Authority Licensing jobs, this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer, you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer, Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract £20-£25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing teamIf you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to Interviews are taking place next week

A Reputable Housing Provider is seeking an experienced and highly organised Cabinet Support Officer (fully site based) to provide professional policy and administrative support to Cabinet Members and senior leadership. This role is critical in supporting Cabinet Members to effectively deliver their portfolio responsibilities and organisational priorities. The successful candidate will work collaboratively across departments, ensuring executive decision-making processes are supported through high-quality research, coordination, and stakeholder engagement. The postholder will play a key role in ensuring Cabinet Members are fully supported through proactive planning, structured communications, and effective casework and diary management. Department: Corporate Services Location: London Rate: £21.80 – £22.80 PAYE Key Responsibilities Cabinet and Executive Support Provide flexible administrative and policy support to 2–3 Cabinet Members, enabling effective delivery of portfolio priorities. Support executive decision-making through coordination of briefing materials, policy summaries, and stakeholder information. Undertake research on a range of policy and operational topics, identifying key options and presenting findings in structured briefing notes. Ensure all information provided to Cabinet Members is accurate, timely, and of the highest professional standard.Diary and Inbox Management Manage complex and fast-moving diaries, ensuring priorities are scheduled efficiently and time is used effectively. Provide comprehensive inbox management, including triaging enquiries, responding to correspondence, and escalating urgent matters appropriately. Draft responses and commission actions from senior managers where required, ensuring deadlines are met.Meeting and Briefing Coordination Coordinate Cabinet Member meetings, including: Agenda planning Venue and logistics arrangements Circulation of briefing papers Minute-taking and action tracking Support the delivery of Cabinet Member briefings through effective planning and best-practice administrative processes.Stakeholder Engagement Build strong relationships across internal departments, senior leadership teams, and external stakeholders. Liaise with residents, community groups, voluntary organisations, and partner agencies. Maintain professional communication standards while supporting public engagement activities.Casework and Policy Support Provide structured casework management support to Cabinet Members. Monitor emerging policy issues and ensure key matters are escalated appropriately. Support communications activities in collaboration with communications and policy teams.Operational Support Facilitate site visits, public meetings, and stakeholder events. Provide support outside core hours where required to meet Cabinet schedules. Provide cover support to the Leader’s Office when necessary. Undertake additional duties consistent with the level of the role.Knowledge and Competencies Good understanding of local government structures, governance processes, or regulated public sector environments. Ability to interpret policy documents, reports, and briefing materials. Strong interpersonal skills with the ability to influence and engage stakeholders at multiple levels. Excellent prioritisation skills with the ability to manage competing deadlines. High level of discretion and political awareness. Team-oriented approach with the ability to collaborate effectively.Key Relationships Internal and external stakeholders may include: Chief Executive and Senior Leadership Team Chief of Staff and Leader’s Office Cabinet Members and Lead Members Communications and Policy Teams Senior Managers and Business Support Teams Community Groups and Residents External partners across public, private, and voluntary sectorsAbout the Candidate The successful candidate will be: Highly organised and detail-oriented Confident working with senior leaders and elected officials Politically aware with strong professional judgement Able to manage confidential information with discretion Customer-focused with a commitment to improving outcomes for communities Comfortable working in a fast-paced and dynamic environmentDesirable Experience Previous experience working within: Local government Housing sector Public sector governance environments Experience supporting senior leadership or elected officials. Experience coordinating public meetings, consultations, or stakeholder engagement activities.Apply Now for the Cabinet Support Officer

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing | Property Services | Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile. Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today. Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Liaison Officer, Social Housing, Property Services, Planned Maintenance, Retrofit, Decarbonisation, Resident Engagement

Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) We are currently recruiting for an experienced Income Project Officer to join a busy Housing Management team within a London Borough on a 3-month temporary contract. This is an excellent opportunity for a proactive housing professional to play a key role in income maximisation and tenant support. The Role As an Income Project Officer, you will be responsible for maximising rental income through effective arrears management, providing support to tenants, and delivering targeted income recovery projects across a range of housing services. Key Responsibilities Maximise income through rent collection and arrears management across varied tenures Provide advice and support on welfare benefits, including Universal Credit Engage directly with tenants through home visits and case management to resolve arrears issues Work across services to deliver a joined-up, person-centred approach Monitor accounts and take appropriate action to reduce arrears and prevent debt escalation Support tenancy sign-ups to ensure rent is collected from day one Prepare reports and maintain accurate records in line with performance and compliance requirements Identify and manage fraud risks and misrepresentation cases Attend court and enforcement proceedings where requiredAbout You We're looking for candidates who have: Experience in income collection, rent arrears, or housing management Strong knowledge of housing benefits and welfare reform Experience supporting vulnerable tenants and complex cases Excellent communication and negotiation skills Ability to manage a busy caseload independently Good IT skills and experience using housing or case management systems A proactive, customer-focused approach with a strong sense of accountabilityWhat's on Offer Competitive rate: £21.41 PAYE / £28.19 Umbrella Opportunity to contribute to a high-performing income service Valuable local authority experience Immediate start available

Housing Assessment Officer Brent, London Temporary Full Time We are looking for an experienced Housing Assessment Officer to join a Housing Needs & Support team in Brent on a temporary basis. This is an excellent opportunity for a housing professional with experience in housing allocations, housing registers, lettings or homelessness services to support the delivery of a customer-focused social housing assessment and lettings service. The successful candidate will assess housing applications, determine housing priority and eligibility, manage housing register cases and support the allocation of social housing across the borough. THE ROLE As a Housing Assessment Officer, you will manage a varied caseload of housing register and lettings cases, ensuring applications are assessed accurately and in accordance with housing legislation, allocations policies and council procedures. Key responsibilities include: Assessing applications to the housing register under relevant housing legislation and local allocations policies. Investigating applicants' circumstances through interviews, verification checks, home visits and liaison with external agencies. Determining eligibility, qualification and housing priority, issuing decision letters and advising applicants of review rights. Managing the administration of the choice-based lettings scheme, including property advertising, bidding activity and allocations. Making nominations and allocations to available social housing properties to minimise void periods and maximise stock utilisation. Preparing reports and referrals for medical assessments, social care services and housing panels where required. Managing enquiries, complaints and correspondence from applicants, MPs, councillors, solicitors and partner organisations.THE CANDIDATE The ideal candidate will have previous experience working within a Housing Allocations, Housing Register, Lettings, Homelessness or Housing Needs team within a Local Authority or Housing Association setting. Applicants should also demonstrate: Knowledge of housing allocations, housing register processes or social housing lettings. Experience managing complex housing cases and making decisions in line with legislation and policy. Excellent communication skills with the ability to explain decisions clearly to customers and stakeholders. Strong IT skills with experience using housing management systems and Microsoft Office packages. The ability to prioritise workloads, meet deadlines and deliver high-quality customer-focused services.THE CONTRACT WORKING HOURS: Full Time – 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is £28.19 per hour LTD company rate. The PAYE equivalent is £24.03 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team. Location: West London | Rate: £19.00 - £19.90 per hour (PAYE) Full-Time | Temporary | 5 Days On Site What You'll Be Doing You'll be supporting Housing Officers with a wide variety of housing management duties, including: Supporting tenancy and estate management across a busy housing patch. Assisting with estate inspections and ensuring follow-up actions are completed. Supporting the management of Anti-Social Behaviour (ASB) cases. Assisting with tenancy verification checks and tenancy changes. Helping to manage the voids and lettings process from start to finish. Arranging and attending property viewings and supporting tenancy sign-ups. Preparing welcome packs and tenancy documentation for new residents. Responding to resident enquiries by phone, email and face-to-face. Delivering a professional front-of-house reception service. Maintaining accurate records using housing management systems. Liaising with contractors, internal teams and external agencies. Supporting resident meetings, home visits and community events. Assisting with general housing administration and performance reporting.What We're Looking For You'll ideally have: Experience working within a Housing Association or Local Authority. Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar. Excellent customer service and communication skills. Experience supporting tenancy management or neighbourhood services. Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard.If you have experience working within social housing, enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams. No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough. A proactive attitude with the ability to manage a busy and varied workload. Why Apply? Competitive PAYE rate of £19.00 - £19.90 per hour Join a respected Housing Provider with a supportive Housing Management team. Gain exposure across tenancy management, estates, ASB, lettings and resident engagement. Excellent opportunity to build your housing career and broaden your experience. Full-time opportunity based in West London.Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you

Senior Housing Benefit Officer Harrow, London Temporary Full Time An excellent opportunity has become available for an experienced Senior Housing Benefit Officer to join a Local Authority in Harrow. This is a senior position within the Housing Benefits team, supporting the delivery of a high-quality financial assessments and benefits service whilst ensuring compliance with legislation, maximising subsidy income and supporting some of the borough's most vulnerable residents. THE ROLE The Senior Housing Benefit Officer will play a key role in the delivery of Housing Benefit, Council Tax Benefit and Financial Assessment services, providing technical expertise, quality assurance and support to the wider team. Key responsibilities include: Assessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases. Supporting and deputising for Team Leaders when required across operational and performance management activities. Quality checking assessments completed by officers to ensure compliance with legislation, DWP standards and local procedures. Managing benefit appeals, preparing tribunal submissions and representing the Council at appeal hearings and court proceedings. Supporting the recovery of overpaid benefits and ensuring effective collection and recovery processes are maintained. Providing technical advice and guidance to officers on complex legislation, policy changes and benefit regulations. Working closely with internal departments, external agencies and the Department for Work and Pensions to achieve service objectives and performance targets.THE CANDIDATE The successful candidate will have substantial experience working within a Housing Benefits environment and possess strong technical knowledge of benefits legislation. The ideal candidate will have: A minimum of three years' experience working within a Housing Benefits team. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation and regulations. Experience dealing with complex assessments, appeals and overpayment recovery. Strong communication skills with the ability to deal effectively with customers, elected members, MPs and stakeholders. Excellent organisational skills with the ability to manage a demanding workload and competing priorities. Strong IT skills and experience using Housing Benefits systems and Microsoft Office applications.THE CONTRACT WORKING HOURS: Full Time, 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is £30.02 per hour LTD company rate. The PAYE equivalent is £25.59 per hour, inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate

Housing Solutions Officer – Housing Register Team Location: West London Contract: 3-Month Ongoing Contract Rate: £27.40 per hour Umbrella Hours: 36 Hours per Week Working Pattern: Hybrid – 3 Days in the Office About the RoleWe are currently recruiting for an experienced Housing Solutions Officer to join a busy Housing Register Team within a Local Authority in West London. This is an excellent opportunity for an experienced housing professional to manage Housing Register applications, provide high-quality housing advice, and ensure statutory duties are met in accordance with housing legislation. Key Responsibilities Assess Housing Register applications under Part VI of the Housing Act. Make statutory decisions in line with the Council's Housing Allocation Scheme. Provide accurate housing advice to applicants by telephone, email and face-to-face. Manage Housing Register casework, ensuring applications are processed efficiently and accurately. Respond to customer enquiries and shared inbox correspondence. Support statutory reviews and assist with complex housing cases. Prepare case files and supporting documentation for reviews and legal matters. Liaise with internal departments, solicitors and external agencies where required. Maintain accurate records using housing management systems. Deliver excellent customer service while managing a busy and varied caseload.Essential Requirements Minimum of 3 years' experience working within a Housing Solutions or Housing Register Team. Previous Local Authority experience is essential. Strong knowledge of Part VI of the Housing Act and Housing Register processes. Experience assessing Housing Register applications and making statutory decisions. Excellent written and verbal communication skills. Strong organisational skills with the ability to manage competing priorities. Experience using housing management systems and Microsoft Office. If you have the required Housing Solutions experience and are looking for your next contract opportunity, we'd love to hear from you. Apply today

Social Housing Assessment and Lettings Officer Pay: £21.41 PAYE / £28.19 Umbrella Job Type: Temporary (until March 2027) Location: WembleyOverview We are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key. Day-to-Day Responsibilities Assess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits Register and manage new and existing housing applicants, ensuring records are accurate and up to date Prioritise applicants and allocate appropriate banding in line with allocations policies Prepare and issue decision letters, clearly outlining outcomes and review rights Support the administration of a choice-based lettings system, including advertising properties and managing bids Make nominations and allocations to available social housing, ensuring minimal void periods Provide clear advice to applicants regarding offers and implications of refusals Liaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes Handle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives Identify and escalate cases of fraud or misrepresentation Maintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking Undertake project work aligned to service priorities, including housing initiatives and research Deliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience Experience working within housing or local authority based roles Strong written and verbal communication skills Ability to plan, prioritise, and manage a busy caseload to tight deadlines Excellent IT skills, including word processing, spreadsheets, databases, and email communication Experience delivering customer-focused services and providing advice to a range of stakeholders Ability to investigate, analyse information, and make sound decisions Confident in handling sensitive cases and resolving issues effectively Strong attention to detail and organisational skillsAdditional Information Standard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Homelessness Prevention Officer - Hertfordshire 6-month contract | £28 per hour (Umbrella) | Inside IR35 A Hertfordshire local authority is seeking an experienced Homelessness Prevention Officer to join their Housing Options team on a 6-month interim basis. This is a key frontline role supporting residents at risk of homelessness, ensuring timely, legally compliant interventions in line with statutory duties. You will play a central role in delivering an effective homelessness prevention service, providing comprehensive housing advice across both the private and public sectors. Working within the framework of current homelessness legislation and statutory guidance, you will manage a varied caseload, undertake detailed investigations into homelessness applications, and make informed decisions where prevention or relief is not possible. A core part of the role will involve early identification of households at risk, proactively engaging with service users and partner agencies to prevent homelessness before crisis point is reached. You will collaborate closely with housing associations, support services, and internal council departments to develop sustainable housing solutions. This is an excellent opportunity for someone who thrives in a fast-paced statutory housing environment and is confident applying housing legislation to real-world casework. You'll be joining a team committed to best practice, continuous improvement, and delivering meaningful outcomes for vulnerable residents. You'll also gain exposure to complex cases, strengthen your decision-making under the Homelessness Reduction Act framework, and contribute directly to improving homelessness prevention outcomes across the borough. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

An excellent opportunity has arisen for one of our key public sector clients. A reputable housing provider based in West London, is seeking a conscientious and proactive Sales Support Officer to join their Environment team. Location: West London Rate: £19.98 per hour (PAYE) Working Pattern: Full-time | 36 hours per week (9:00am – 5:00pm) Flexibility: Office-based (with potential transition to hybrid working) About the Role This role is key to supporting an entrepreneurial commercial waste service, ensuring smooth administrative operations while helping to maximise contract sales, retain customers, and grow market share. You will play a vital role in delivering a “right first time” service, contributing to excellent customer satisfaction. You will act as a central point of contact, working collaboratively with internal teams, contractors, and customers to ensure efficient service delivery and prompt issue resolution. Key Responsibilities Provide high-quality administrative support, including handling calls, emails, post, and other communication channels Support customers and internal teams with service-related queries and financial information Maintain accurate records and process documentation using various internal systems and databases Input, update, and manage data across digital and manual filing systems Liaise with contractors regarding new, amended, or cancelled services, ensuring accurate communication Monitor completed work and resolve service issues, complaints, and queries proactively Investigate missed collections and contractor reports, ensuring timely resolution Issue and maintain Waste Transfer Notices, ensuring compliance with the Environmental Protection Act 1990 Update and maintain sales trackers and performance reports Provide payment support, including taking card payments and setting up Direct Debits Conduct basic debt recovery tasks, including account checks, communications, and record-keeping Stay up to date with relevant policies, procedures, and best practicesAbout You To be successful in this role, you will have: Previous experience in an administrative or support role Strong customer service skills with a proactive approach to problem-solving Good understanding of GDPR and data handling practices Excellent communication and teamwork skills Strong attention to detail and organisational abilities Confidence using Microsoft Office and database systems Ability to manage multiple tasks in a fast-paced environmentApply Now If you are an organised and customer-focused professional looking to contribute to a growing service, we want to hear from you

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: £23.00 - £23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints, manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints, enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints, ensuring fair, robust and timely outcomes. Draft high-quality Stage 1, Stage 2 and Member enquiry responses. Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code. Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases. Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records, audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives.About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office.Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one.Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries OfficerApply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you

Resident Liaison Officer (RLO) - Retrofit Programme Location: Hillingdon Salary: Up to £32,000 Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a retrofit programme based in Hillingdon. This is an excellent opportunity for an experienced RLO to support the delivery of energy efficiency and retrofit works within occupied social housing properties. You will be the key point of contact for residents, ensuring they are fully informed throughout the programme and receive a high standard of customer care. Key Responsibilities Acting as the main point of contact for residents throughout the retrofit programme. Communicating works schedules, access arrangements, and project updates. Carrying out resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints. Working closely with site teams to coordinate access and ensure works run smoothly. Supporting vulnerable residents and ensuring appropriate measures are in place. Maintaining accurate records of resident communications and project progress. Attending site and client meetings, providing feedback on resident concerns. Promoting high levels of customer satisfaction throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer. Experience working on retrofit, SHDF, planned maintenance, decarbonisation, or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Role title: Senior Finance Officer (Housing Revenue Account) Location: Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT Contract: 6 months Rate: £400 per day (Umbrella) About the Role: London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives. Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting. Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account. Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance. Deliver accurate financial forecasting, budgeting, and monitoring for housing services. Support strategic financial planning and contribute to long-term housing delivery and investment programmes. Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders. Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements. Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making. Work collaboratively with service managers to improve financial performance and income sustainability.Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA). Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations. Experience providing business partnering support to senior stakeholders. Excellent budgeting, forecasting, and financial analysis skills. Strong understanding of local government finance and statutory reporting requirements. Ability to communicate complex financial information clearly to both finance and non-finance audiences. Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable).About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406. The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed)

If you’ve also worked in the following roles, we’d also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer. A rewarding opportunity for a Support and Wellbeing Office

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