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  • Operations Manager
    Operations Manager
    il y a 14 heures
    Temps plein
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Host / Hostess
    Host / Hostess
    il y a 1 jour
    £15–£18 par heure
    Temps plein
    London

    Join U9 – London's luxe space-age karaoke destination in the heart of the West End! Be the first smiling face guests see as you welcome them to our cosmic cocktail lounge and nine private karaoke suites. Deliver elevated East Asian-inspired hospitality in a high-energy, futuristic setting with precision cocktails and 450,000+ songs. Key duties • Greet & welcome guests warmly, manage reservations & check-ins for private suites, • Seat groups efficiently, coordinate room allocations & flow with bar/karaoke team, • Handle queries, special requests & complaints professionally, • Keep entrance/lounge area pristine, organised & inviting, • Assist with promotions, upselling cocktails/food & event coordination, • Support during peaks (e.g. light hosting, guiding to suites), • Uphold health & safety standards Requirements • Experience as Host/Hostess (or front-of-house) in busy bar/lounge/nightlife venue – 2+ years preferred, • Outgoing, confident & energetic personality with strong communication skills, • Calm under pressure in fast-paced, late-night environments, • Passion for hospitality & creating memorable experiences, • Flexible for evenings, weekends & late shifts, • Right to work in UK What we offer • £15/hr base + tronc/tips (great earning potential), • Staff meals, • Training in luxury service & career growth, • Fun, dynamic team in a stunning West End venue

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  • Assistant Manager
    Assistant Manager
    il y a 5 jours
    £30000–£32000 par an
    Temps plein
    London

    THE ROLE This is a hands-on operations role for someone who does not need to be told what needs doing — they have already done it. You will be the backbone of the floor: making sure service runs tightly, guests feel genuinely welcomed, and every inch of the venue is something we are proud of. On the nights Nico (GM/Owner) is not there, you are the one holding it together — including leading the kitchen pass when needed. You will work directly with Nico on the stuff that makes a business actually function: compliance, ordering, rotas, paperwork. The unglamorous bits. The bits that matter. If you want to manage from a distance, this is not your role. If you want to actually run a venue, it probably is. WHAT YOU WILL ACTUALLY DO Hosting & the guest experience – Set the tone from the moment someone walks in — because the first 30 seconds is everything – Hold the room together during busy service, managing covers, pacing and the energy of the floor – Handle complaints the right way: calm, quick, with genuine care — and escalate when it actually warrants it – Manage reservations and walk-ins with SevenRooms and whoever comes through the door Service & operations – Open and close to standard, every time – Keep the team briefed, in position, and performing to what Kuhaku is — not just what any bar is – Step in where needed during service, bar or floor, without being asked – Lead the kitchen pass in Nico's absence — keeping communication tight between kitchen and floor and making sure every dish lands right Venue standards & cleanliness – Maintain a high cleanliness standard across front of house, bar, toilets and back of house at all times – Run daily checks, own the standards, and hold the team to them — without being a jobsworth about it – Flag maintenance issues early and coordinate fixes before they become a problem Consumables & ordering – Manage and order all consumables — cleaning supplies, packaging, sundries, small kit — so we never run out of anything embarrassing – Keep storage organised, maintain par levels, and track spend – Flag any discrepancies or odd costs to Nico without being chased Compliance & paperwork – Hold a valid personal licence — or be actively working towards one (essential within six months) – Ensure we operate within our premises licence at all times: challenge policies, age verification, hours – Maintain food safety records, temperature logs, cleaning schedules and COSHH documentation – Support DPS compliance and handle any council or local authority communications with appropriate seriousness – Assist with rota collation, payroll admin and basic HR paperwork as needed WHO WE ARE LOOKING FOR You do not have to love Japanese culture or cocktails (although it helps). You do have to love running a room well. Experience – At least one year in a supervisory or management role in hospitality — floor, not desk – Comfortable hosting, directing a team, and dealing with difficult moments without losing your cool – Experience with compliance, licensing and the paperwork that comes with running a licensed venue The person – Organised. You do not let things slip through the cracks and you do not need reminding twice – A natural host — you genuinely enjoy people, and it shows – Calm under pressure. Saturday at 9pm should make you sharper, not slower – Proactive. If something needs doing, you do it. If something is wrong, you say so – Honest and reliable. Small team, high trust. That is the deal. – Comfortable with admin and paperwork — it is not glamorous, but neither is a compliance fail Useful but not required – Personal Licence holder – Experience with SevenRooms, TheFork/EatClub or Square POS – Any genuine interest in Japanese food and drink culture – Food Safety Level 2 or above WHAT WE OFFER A real leadership role in a venue with a real identity. You will have a direct relationship with the owner, genuine input into how the venue runs, and room to grow as the business does. – £30,000+ per annum, dependent on experience – Plus tronc – Direct access to Nico — decisions get made, not deferred – A team with more personality than most bars in London have combined – A venue with an identity worth protecting — and a community growing around it – Room to develop as we do

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  • Salon / Spa Receptionist
    Salon / Spa Receptionist
    il y a 6 jours
    £12.5–£14 par heure
    Temps plein
    South Kensington, London

    SALON RECEPTIONIST Full-Time | Tuesday to Saturday, 9am–6pm | £13–£14/hr (Occasional Sunday/Monday shifts with weekdays off in lieu) About GA Salons GA Salons is a growing group of premium salons across Central London. We pride ourselves on delivering an exceptional client experience from the moment someone walks through the door. Our receptionists are the face of the business — the first impression, the last goodbye, and everything in between. We are looking for a confident, organised, and warm receptionist to join our team. If you enjoy working in a fast-paced, people-focused environment and take pride in delivering excellent service, we want to hear from you. What You Will Be Doing • Greeting every client with a warm, professional welcome, • Managing the booking system — scheduling, rescheduling, and confirming appointments, • Answering phone calls and responding to enquiries promptly and helpfully, • Processing payments and handling the till accurately, • Coordinating with stylists and therapists to keep the day running smoothly, • Keeping the reception area tidy, organised, and presentable at all times, • Managing client records, preferences, and follow-up communications, • Handling walk-ins, waitlists, and last-minute changes with calm efficiency, • Supporting the team with general admin tasks as needed What We Are Looking For • Previous reception, front-of-house, or customer service experience (salon experience is a plus but not essential), • Excellent communication skills — friendly, clear, and professional on the phone and in person, • Strong organisational skills and the ability to multitask under pressure, • Comfortable using booking systems, computers, and card payment terminals, • Reliable, punctual, and genuinely committed to showing up and doing a great job, • A positive attitude that contributes to a welcoming team environment, • Must be legally entitled to work in the UK, • Must be able to commute reliably to Central London What We Offer • £12.5–£14 per hour depending on experience, • Full-time hours: Tuesday to Saturday, 9am–6pm, • Staff discounts on salon treatments, • A supportive, friendly team in a beautiful working environment, • Opportunities to grow with us as we expand across London, • Pension scheme and holiday entitlement in line with statutory requirements How to Apply Send your CV and a brief message about why you would be a great fit for GA Salons. We review applications quickly and aim to respond within 48 hours. Shortlisted candidates will be invited for a phone screen followed by an in-person interview and short trial shift. We look forward to hearing from you.

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  • Career Opportunities at Red Construction Group Ltd
    Career Opportunities at Red Construction Group Ltd
    il y a 1 mois
    Temps plein
    London

    Location: London & Various UK Project Sites Head Office: Dunstan House, St Cross St, Farringdon, London EC1N 8XA Join Our Growing Team Red Construction Group Ltd is a leading main contractor delivering high-quality residential, commercial, and mixed-use developments across the United Kingdom. Due to continued expansion and a strong project pipeline, we are seeking experienced, motivated, and professional individuals across multiple disciplines to join our London division and nationwide project teams. We invite applications for the following positions: 🏗️ Site & Project Management Roles Construction Director Project Director Project Manager Contracts Manager Site Manager Assistant Site Manager Site Supervisor Clerk of Works Works Manager 📐 Commercial & Cost Management Commercial Manager Quantity Surveyor Senior Quantity Surveyor Assistant Quantity Surveyor Estimator Cost Manager Procurement Manager Bid Manager / Tender Manager 🏢 Design & Technical Roles Design Manager Architect Architectural Technologist Structural Engineer Civil Engineer Building Services Engineer (M&E Engineer) CAD Technician BIM Manager / BIM Coordinator 👷 On-Site Trade & Skilled Roles General Operative / Labourer Bricklayer Carpenter / Joiner Electrician Plumber Groundworker Plant Operator Steel Fixer Painter & Decorator Roofer Scaffolder 🛡️ Health, Safety & Compliance Health & Safety Manager HSE Advisor Environmental Manager Quality Assurance (QA) Manager Compliance Officer Fire Safety Officer 📊 Planning & Support Roles Planning Manager Construction Planner Document Controller Scheduler Logistics Manager Office Manager HR Manager Finance Manager Accounts Administrator 🏘️ Specialist Roles Facade Engineer Temporary Works Coordinator Geotechnical Engineer Highways Engineer Utilities Coordinator Facilities Manager Building Control Surveyor Candidate Requirements Relevant academic and/or professional qualifications (where applicable) Proven experience within the UK construction sector Strong communication and organisational skills Commitment to quality, safety, and programme delivery Valid right to work in the United Kingdom What We Offer Competitive salary packages Career progression opportunities Ongoing professional development Dynamic and collaborative working environment Involvement in high-profile London and UK-wide projects Tony O'Farrell Divisional Director – London Red Construction Group Ltd Dunstan House, St Cross St Farringdon London EC1N 8XA United Kingdom

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