Senior Software Engineer
hace 4 días
Birmingham
Senior ServiceNow Developer Client: Major UK Retail Organisation Platform: ServiceNow Focus: CMS Architecture, Service Portal 3.0, Integrations, Technical Leadership Role Overview The Senior ServiceNow Developer will take a technical leadership role within the ServiceNow CMS and Service Portal programme, working closely with the Lead Digital Architect, Business Analysts, UX/UI teams, and BAU stakeholders. This role combines hands-on development, solution design, integration architecture, and team leadership, ensuring that solutions are scalable, secure, and aligned with enterprise and retail business needs. Key Responsibilities Solution Design & Architecture • Work with the Lead Digital Architect to produce:, • Solution Design documentation, • Technical Architecture documentation, • CMS implementation designs, • Service Portal 3.0 release designs, • Ensure designs align with ServiceNow best practices and my clients standards. Development Leadership • Lead the technical implementation of ServiceNow CMS and Service Portal solutions., • Delegate and oversee development tasks across junior and mid-level developers., • Ensure consistent code quality, performance, and maintainability across the team. Business & UX Collaboration • Work closely with Senior Business Analysts and UX/UI stakeholders to:, • Validate and refine user stories, • Ensure acceptance criteria fully cover functional and non-functional requirements, • Provide technical input into backlog refinement and sprint planning. Integration Design & Delivery • Design and oversee integrations supporting CMS functionality, including:, • Twilio (WhatsApp) integrations, • Data source transformations (XLS, APIs, external feeds), • Ensure integrations are secure, scalable, tested, and well-documented. BAU Handover & DevOps Engagement • Establish strong relationships with BAU teams., • Lead handover activities, ensuring BAU has:, • Complete technical documentation, • Operational understanding of the solution, • Promote a DevOps-style engagement, involving BAU early where appropriate. Governance & Compliance • Complete mandatory Post Office compliance training., • Complete Change Excellence Framework training where applicable., • Ensure adherence to Post Office change methodology, agreeing variations with the Change Portfolio Office when required. Technical Skills & Experience Essential • Extensive ServiceNow development experience, particularly CMS and Service Portal, • Strong hands-on expertise in JavaScript, HTML, CSS, • Experience producing solution and technical design documentation, • Proven experience designing and delivering ServiceNow integrations, • Strong understanding of Agile, DevOps, and enterprise delivery models Desirable • Experience with Twilio (WhatsApp) integrations, • Data transformation experience (XLS imports, APIs, middleware), • Experience working in large retail or regulated environments Leadership & Soft Skills • Proven ability to mentor and delegate to development teams, • Strong stakeholder communication skills, • Ability to balance hands-on delivery with strategic design responsibilities, • Proactive approach to risk, quality, and technical debt management Key Deliverables & Success Measures • Approved solution and technical architecture documentation, • High-quality, scalable CMS and Service Portal implementations, • Successful delivery of integrations supporting business outcomes, • Smooth transition to BAU with documented, supportable solutions, • Compliance with governance, change, and training requirements