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  • Food Menu Development Coordinator – UK & Ireland
    Food Menu Development Coordinator – UK & Ireland
    7 days ago
    £48000 yearly
    Full-time
    London

    Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy restaurants to life across Europe, the UK and beyond. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Food Menu Development Coordinator to join our UK Food & Beverage team and help shape our seasonal food offer across the UK. Reporting to the F&B Manager UK, you will ensure our menus are aligned with Big Mamma's identity, operationally strong and delivered with consistency across all restaurants. THE ROLE You will coordinate the full menu development process, ensuring alignment with Big Mamma's artistic direction and operational excellence. You will: • Drive seasonal menu changes from development to rollout, including testing, structure, pricing and food cost control, • Ensure all menus respect Big Mamma's food identity, seasonality and B Corp commitments, • Coordinate with chefs, operations, purchasing and communications teams for smooth execution, • Monitor menu performance using key KPIs such as food cost, spend per head and margin contribution, • Analyse dish performance and guest feedback to support future menu decisions, • Conduct benchmarking and food trend research to inspire future offers, • Ensure accuracy of all menu data across systems (recipes, allergens, descriptions, pricing), • Support special projects including openings, festive menus and seasonal activations ABOUT YOU • experience in menu development, F&B coordination or hospitality operations, • Strong understanding of food cost, menu engineering and KPIs, • Highly organised with strong project management skills, • Analytical mindset with attention to detail, • Strong communication skills and ability to manage multiple stakeholders, • Passion for food, seasonality and restaurant culture, • Proactive, solution-driven and comfortable in a fast-paced environment, • Based in London office and travelling to the restaurants in the perimeter UK/Ireland WHAT BIG MAMMA OFFERS • Permanent, full-time position, • Salary: £48,000 per year, • 50% employee discount across all Big Mamma restaurants UK & Ireland, • Open Up. Free, confidential mental health and wellness support, • Wagestream. Access your wages between paydays, • Continuous training and real career growth opportunities BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

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  • Head Chef
    Head Chef
    2 days ago
    £46000–£50000 yearly
    Full-time
    Richmond, Richmond upon Thames

    Head Chef – The Lass O’ Richmond Hill Richmond, London | Young’s Pub | Fresh Food | Seasonal British Cooking The Lass O’ Richmond Hill is looking for a talented, passionate and ambitious Head Chef to lead the kitchen of one of Richmond’s most distinctive pubs. Sitting proudly at the top of Richmond Hill, just moments from Richmond Park, The Lass is a beautiful historic pub with open fires, a sun-soaked garden, on-site car park and a reputation for quality seasonal food. We are a food-led pub with real personality, built around British produce, proper pub classics and dishes that feel generous, thoughtful and full of flavour. This is a brilliant opportunity for a Head Chef who wants more than just a kitchen to run. At The Lass, you will have the freedom to shape the food identity, create your own menus and specials, work with great suppliers and lead a kitchen with genuine ambition. What we offer our Head Chef As Head Chef at The Lass, you will enjoy: • Full autonomy to create your own menus and specials, • Access to our Apprenticeship Scheme and Development Programmes, • Regular culinary masterclasses covering topics such as game, butchery and shellfish, • Inspirational food trips with our top-quality suppliers, • Regular Chef Forums with other Head Chefs to share ideas, inspire and develop, • Free meals while on shift, • 20% discount in all Young’s Pubs, • 30% discount on overnight stays in our Pubs with Rooms, • Share Save Scheme, • Enhanced Company Pension Scheme, • 28 days holiday per year, • On-site car park, • The chance to lead a kitchen in a beautiful, established, food-led pub with huge potential About the food The Lass is built around the idea that a great pub menu should feel familiar, generous and deeply satisfying, while still showing real craft. We want food that guests recognise, crave and return for, delivered with the confidence and discipline of a serious kitchen. The food style is seasonal British pub cooking with a refined, produce-led edge. Think beef tartare with crisp game chips, mince on dripping toast, terrines, pâtés and pickles made in-house, proper pies with deep glossy fillings and buttery pastry, rich braises, hand-cut chips, excellent roasts, seasonal fish, steaks, chops, puddings and simple vegetable-led dishes treated with real care. This is not about overworked plates or unnecessary fuss. The best dishes at The Lass should feel bold, honest and full of flavour. A guest should be able to look at the menu and immediately want to eat, whether they are stopping in after a walk in Richmond Park, settling in by the fire, or booking a long Sunday lunch with friends. Our direction is rooted in: British classics done properly Roasts, pies, puddings, seasonal fish, steaks, braises, sandwiches, snacks and sharing dishes, all cooked with proper technique and a strong sense of place. Gutsy, confident flavours We want food with depth: rich stocks, glossy sauces, sharp pickles, proper seasoning, crisp textures and generous portions. Nothing should feel timid, decorative or apologetic. Seasonal ingredients and thoughtful sourcing Menus should move with the seasons, using British produce wherever possible and celebrating the best of each moment — spring greens, summer tomatoes, autumn game, winter roots, coastal fish, orchard fruit and proper cheese. House-made touches Pickles, chutneys, sauces, pastry, stocks, dressings, relishes and snacks should give the menu its own personality and create value through skill rather than gimmicks. A strong bar and snack offer The Lass should have food that works for every occasion: a quick pint and something salty, a casual lunch, a celebratory dinner, a garden gathering or a proper Sunday roast. Think beef tartare with game chips, mince on dripping toast, rarebit, croquettes, potted meats, seasonal tarts, proper sandwiches, pork chops, pies and generous sharing plates. Sunday as a key part of the offer Sunday lunch is central to The Lass. We want roasts that feel abundant, consistent and worth travelling for, with excellent gravy, crisp potatoes, proper vegetables, generous Yorkshire puddings and the kind of execution that turns first-time guests into regulars. Seasonal specials with purpose Specials should feel exciting but grounded: whole fish, grilled chops, game, offal, slow braises, tarts, pies, seasonal vegetables and dishes that make full use of the kitchen’s skill. The menu should change enough to feel alive, but always remain recognisably pub-first. The right Head Chef will understand that The Lass does not need to chase trends. It needs to serve proper British pub food with confidence, discipline and soul — food that feels rooted in tradition, sharpened by skill and generous enough to bring people back. What we look for in a Head Chef We are looking for someone who: • Has experience leading a fresh food kitchen, • Loves seasonal British produce and proper pub food done well, • Can create menus that are creative, commercial and consistent, • Understands GP, stock control, ordering and labour management, • Leads from the front and brings energy, structure and pride to the kitchen, • Can train, motivate and develop their team, • Takes ownership of standards, food safety and kitchen organisation, • Thrives during busy services, especially Sundays, events and seasonal peaks, • Wants to make their mark on a pub with character, heritage and ambition About you You will be creative but organised, ambitious but grounded, and confident enough to take ownership of the kitchen while working closely with the General Manager to keep building The Lass as a local worth travelling to. This is a role for a chef who wants autonomy, support, development and the chance to lead a kitchen with real identity. Apply now and bring your food, your ideas and your leadership to The Lass O’ Richmond Hill.

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  • Bartender
    Bartender
    3 days ago
    £12.71–£16 hourly
    Full-time
    London

    The Role In a sports bar, an enthusiastic bartender is integral to our team! If you've poured a pint, are a keen mixologist and have a passion for the creative side of hospitality then we want to hear from you! EPIC Perks • Flexible working hours available, • Share of service charge, • 50% discount for you + 5 friends at any of our venues!, • Your birthday lunch is on us, • Generous employee referral scheme - work with your friends!, • Money off your shopping at many high street stores, • Apprentice schemes to learn while you work, • Access to Wagestream for better money management, • Access to the award winning Hospitality Action service, • Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you! About you • Prior experience in a similar role including cocktails creation & costings is preferred, • A fantastic attitude and ability to create a great guest experience, • Good level of English and communication skills, • Attention to detail with the ability to identity and resolve issues, • Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. • We pride ourselves on the exceptional service that we provide to all of our guests, • We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life, • All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!

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  • Head of IT Infrastructure
    Head of IT Infrastructure
    3 days ago
    Full-time
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Host/Hostess - London
    Host/Hostess - London
    5 days ago
    £15.71 hourly
    Full-time
    London

    Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Host/Hostess to join our team! The role As a Host/Hostess at Big Mamma, you'll be the first person our guests meet, creating a warm, professional and welcoming experience from the moment they arrive. You will: • Greet and seat guests, allocate tables and accommodate walk-ins, • Master our bookings system and ensure every enquiry is managed efficiently, • Solve problems proactively when bookings or service don't go as planned, • Maintain cleanliness, organisation and health & safety standards across the floor, • Support your colleagues during service with a positive, friendly attitude, • Create memorable moments for guests with a warm, professional approach About you • Big smile and passion for Italian food, • High energy, proactive attitude and team spirit, • Excellent customer service and communication skills, • Knowledge of online booking systems ( SevenRooms is a bonus), • Previous experience as a Host/Hostess in a busy restaurant, • Flexible availability, including evenings and weekends What Big Mamma offers • Permanent, full-time position, • £ 15.71 per hour ( inclusive of tronc ), • 5-day working week with 2 days off, • Daily staff meals, • 15% discount across all Big Mamma restaurants (UK and Ireland), • £500 employee referral bonus, • Wagestream – access your pay between paydays, • Mental health & wellbeing support (Open Up), • Continuous training and career progression, • Mobility across UK and European venues BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #joinbigmammauk

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  • Restaurant Floor Manager - Agile
    Restaurant Floor Manager - Agile
    4 days ago
    Full-time
    London

    Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

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  • Junior Sous Chef
    Junior Sous Chef
    18 days ago
    £15–£16 hourly
    Full-time
    London

    At Sam’s, we believe in creating a welcoming and inclusive environment for both our guests and our team. Our commitment to excellence in hospitality is matched by our dedication to fostering a supportive workplace where every member of the team can grow and thrive. Founded in 2019 by renowned restaurateur Sam Harrison and business partner Fanny Stocker. Our menus celebrate the finest seasonal produce from across the UK, with a focus on Anglo-French cuisine. We pride ourselves on sourcing ingredients from small artisan suppliers, ensuring quality and freshness in every dish. Complementing our food is a carefully curated wine list, handpicked by Sam himself, featuring selections from wineries he has personally visited. Sam's Kitchen Hammersmith is predominantly day shifts with only 3 evening shifts per week. Sam's, Genuine Restaurants Group awards: • 2023, Caterer's 11th best place to work in Hospitality in UK!, • Recently nominated for Catey's restaurateur of the year award 2023., • Recently nominated by the public as the 2nd favourite restaurant in London in 2023, in the Harden's Guide. Role Overview: As Junior Sous Chef at Sam’s, you’ll support the senior kitchen team in leading service, managing prep, and maintaining high culinary standards across all sections. You’ll be a hands-on leader, helping train and motivate junior chefs, while ensuring consistency, cleanliness, and quality in every dish. This is the ideal role for an experienced Chef de Partie ready to step up, take on more responsibility, and grow within a supportive and fast-paced kitchen environment. Pay: Pay consists of house salary + an average of tronc Benefits: · Team Festivities – We have two big celebrations every year to recognise and reward your hard work · Friends & Family Perks – Enjoy exclusive discounts across all our venues · Great Food for You– Free meals provided when you're on shift · Share the Opportunity – Earn bonuses through our generous referral programme · Here for You – Confidential support through our Employee Assistance Programme · Incredible Discounts- Access to discounts for restaurants, retail, gyms and travel · Cycle to Work Scheme - Save on bikes and accessories while spreading the cost · Insider’s Pour – Wines and spirits available for team members at trade price · Grow with Us – opportunities for progression and development · Private Healthcare – Access to BUPA health cover after 2 years of service · Challenge Accepted – Performance and Competition Awards and Bonuses Milestones: · New Starter Celebration- After your first month with us, you’ll be invited to dine at Sam’s Riverside to celebrate · Anniversary Meal – Celebrate your work anniversary with a complimentary lunch or dinner for two people, every year! · Loyalty Rewards – Earn extra holiday for every year after your third year You will need: · Bundles of passion and enthusiasm, a true love for our authentic hospitality · To demonstrate a stable background working in a busy, high end restaurant and/or bar · Right to Work in the UK · Credible, positive references from former employers At Sam’s, we celebrate diversity and champion inclusion. Everyone is welcome, respected, and valued - just as they are. We’re proud to be an inclusive employer and welcome applications from people of all backgrounds and identities.

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    4 days ago
    Full-time
    London

    Job Description: Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

    Easy apply
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