Insurance claims jobs in Gerrards CrossCreate job alerts

Our client is seeking a Customer Service Advisor to join their team. Key Responsibilities: • Maximise customer awareness of all available company services., • Ensure the highest level of customer care and satisfaction at all times., • Maintain excellent standards of departmental administration., • Organise daily collection and delivery operations., • Monitor sales against objectives., • Track Customer Satisfaction Indicators., • Maintain Bodyshop Key Performance Indicators (KPIs). Customer Service Advisor Customer Awareness and Service Promotion: • Promote all Bodyshop and Retailer services to maximise customer awareness., • Ensure customers are informed about all products and services available., • Proactively approach customers and assist with inquiries relating to vehicle repairs, parts, and vehicle sales. Customer Care and Satisfaction: • Maintain a visible presence at the reception desk, promptly addressing customer queries in person or by telephone., • Respond to customer questions regarding technical issues clearly and without excessive jargon, or refer to the appropriate team member as necessary., • Handle dissatisfied customers calmly and escalate complaints to the Bodyshop Manager., • Initiate new claims on the management system, maintain accurate customer records, and follow up as required., • Manage initial customer contact and bookings in accordance with company and insurance policies., • Follow established procedures when issuing courtesy cars, ensuring all paperwork is correctly completed and copies of driving licences are obtained when applicable., • Maintain up-to-date, computerised customer records, documenting all communications and events thoroughly., • Manage communications systems with customers and insurers as required., • Assist the Bodyshop Manager with administrative tasks as needed., • Ensure compliance with all health and safety, environmental, and company policies., • Receive and register payments for work completed, adhering to company procedures for verification, handling, and depositing of cash., • Prepare and present invoices promptly upon job completion, ensuring all work is accurately detailed and charged, and obtain payment in line with company protocols., • Ensure all job pack paperwork, including wheel alignment and final inspection documents, is scanned and filed correctly. Collection and Delivery Operations: • Coordinate daily collection and delivery operations effectively., • Maintain close liaison with parts and workshop teams, attending daily production meetings., • Notify customers promptly upon completion of work and arrange convenient vehicle returns., • Ensure adequate resources are available to meet collection and delivery requirements., • Monitor and manage loan car requirements in coordination with workshop control. Salary and Benefits: • Salary: £30,000, rising to £32,000 following successful probationary period., • Excellent benefits package.

Planner / Senior Planner Location: Slough, Berkshire Salary: £75,000 - £90,000 + package Role Overview We are seeking an experienced Planner / Senior Planner to join our project delivery team, supporting the successful planning and execution of major industrial, logistics, pharmaceutical and hyperscale data centre projects throughout the UK. Working closely with project teams from pre-construction through to project completion, the successful candidate will be responsible for developing, maintaining and analysing project programmes, identifying risks and opportunities, and providing strategic planning support to ensure projects are delivered safely, efficiently and on schedule. This role offers the opportunity to work on complex, high-value projects within some of the UK's fastest-growing sectors. Key Responsibilities • Develop and maintain detailed project programmes using Primavera P6 and/or Microsoft Project., • Produce tender, pre-construction and construction programmes., • Establish project baselines and monitor progress against key milestones., • Conduct critical path analysis and identify programme risks and mitigation measures., • Collaborate with project managers, commercial teams, design consultants and subcontractors to develop realistic delivery strategies., • Prepare programme updates, progress reports and earned value analysis for internal and client reporting., • Support resource and logistics planning activities across multiple projects., • Evaluate the impact of change, delays and disruptions on project delivery., • Assist in the preparation and assessment of extension of time submissions where required., • Participate in client meetings and provide planning expertise throughout the project lifecycle., • Support continuous improvement initiatives within project controls and planning functions. Requirements • Degree or equivalent qualification in Construction Management, Engineering, Quantity Surveying or a related discipline., • Proven planning experience within major construction projects., • Experience in industrial, logistics, pharmaceutical, data centre, mission-critical or similarly complex environments., • Strong working knowledge of Primavera P6 and Microsoft Project., • Excellent understanding of construction sequencing, methodologies and project controls., • Strong analytical and problem-solving skills., • Excellent communication and stakeholder management abilities., • Ability to manage multiple programmes simultaneously in a fast-paced environment. Desirable • Membership of a relevant professional institution., • Experience working under NEC and JCT forms of contract., • Knowledge of BIM and digital construction methodologies., • Experience supporting claims, delay analysis and forensic planning activities. Why Join Us You will be joining a growing and ambitious business delivering some of the UK's most exciting industrial, logistics, pharmaceutical and hyperscale data centre projects. We are committed to investing in our people, supporting professional development, and providing opportunities to work on technically challenging projects within a collaborative and high-performing environment. Benefits Package • Competitive Salary, • Company Car, Car Allowance or Electric Vehicle Salary Sacrifice Scheme, • 25 Days Annual Leave plus Bank Holidays and Your Birthday Off, • Performance Bonus Scheme (subject to successful completion of probation period), • Private Medical Insurance, • Life Insurance, • Support for Further Education, University Courses and Continuous Professional Development (CPD), • Professional Membership Support and Subscription Funding, • Childcare Salary Sacrifice Scheme Career Development We recognise that our people are our greatest asset and actively support career progression through structured development plans, training opportunities and exposure to complex, high-value projects across the industrial, logistics, pharmaceutical and data centre sectors. This is an opportunity to play a key role in delivering industry-leading projects while building a long-term career within a forward-thinking and expanding organisation.

Major loss adjusting practice seeks to strengthen its Forensic Accounting Services Division through the appointment of two newly qualified Accountants (up to 3 years PQE); one centred in Birmingham and one in London/South East. • You will be part of an outstanding team of highly experienced Accountant/Adjusters, mid-range Forensic Accountants and graduates going through advanced training to develop their skills in the insurance claims field., • Our client provides wide-ranging services from traditional major loss support work to specialist areas such as cyber, product recall, contingency and professional indemnity, whilst simultaneously developing a forensic accounting practice., • All positions are home-based but there is flexibility for an office base if preferred. About you: • Candidates must essentially be ACA or ACCA qualified with up to 3 years PQE and looking to take their career in a different direction., • This is an outstanding opportunity to forge a new career as our client can accommodate all levels of ambition., • Current requirements exist in the Birmingham and London areas. Salary & Benefits: Basic salary up to £60,000 plus annual bonus, car/allowance, pension, private medical care and 25 days holiday.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Vehicle Damage Assessor VDA We are currently looking for a VDA with a good work ethic and a strong passion for vehicle repairs to join this leading team in a well-established accident repair centre. The right candidate will have the organisational skills, efficiency and knowledge required for providing accurate and timely estimates to enhance all bodywork claims and processes. Responsibilities of a Vehicle Damage Assessor VDA The Vehicle Damage Assessor will need to examine vehicles and produce estimates for repairs. They will also need to liaise and negotiate with Customers and Insurance Companies as required. An ability to multi-task is a must, but our ideal candidate will also be able to maintain good working relationships with Customers and other dealership staff Requirements for a Vehicle Damage Assessor VDA The successful candidate will have technical skills, knowledge and experience of body and paint repair in the Accident and Repair industry Be a team player with good negotiation skills and a can-do attitude. You will have previous experience as a Vehicle Damage Assessor or similar. You will be able to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems. You will have strong written and verbal communication skills, and will be able to accurately use computerized systems where possible You will be able to deliver the highest levels of customer service to both external customers and the internal Bodyshop. If this role is something that you are well suited to or you are looking for something similar within the Automotive industry, then please contact or email your CV to