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Our Senior Operational Leader roles require strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, build and maintain strong strategic relationships and make sound decisions. We value visible leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate change. This is an exciting opportunity for people with excellent organisational and interpersonal skills to work in a fast-paced environment. Please see the candidate pack for additional information about the job roles; Customer Service Leader, Senior Employer & Partnership Manager, Senior Business Support Manager. All posts cover multiple offices and therefore will involve extensive travel across each District with occasional travel across West & South Yorkshire Group. All roles are office based, front facing positions. Hybrid working will not be considered at this time. Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP. As well as filling current roles, we will be looking to create a reserve list for future posts. All prospective applicants should fully consider the candidate pack before applying. Person specification Key Criteria; • You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. (Lead Key Criteria), • You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery objectives and embed a culture of inclusivity., • You are a confident decision maker, taking a leading role in proactively managing performance, whilst demonstrating a firm and fair approach to line management responsibilities, in accordance with policy and procedures., • You can demonstrate proactivity in designing, developing and delivering high quality outcomes that meet customer needs/improves customer service and deliver value for money ensuring you find ways to gather and respond to customer feedback., • You can build trusting and effective relationships with a range of colleagues and stakeholders, in and outside of DWP to achieve business outcomes through collaboration and innovative ways of working., • You have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of organisational objectives., • You actively promote equality, diversity and inclusion in the workplace, demonstrating support and care for colleagues and creating opportunities for all.Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Managing a Quality Service, • Working Together, • Communicating and Influencing Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. How to Apply , Civil Service Careers (civil-service-careers.gov.uk) provides advice and tips on applying for roles in the Civil Service See Candidate Pack for further details about each stage. Written Sift As part of the application process, you will be asked to complete a personal statement of no more than 1250 words. This will be assessed against the Key Criteria within the personal specification of the advert. Further details around what this will entail are listed on the application form. When completing your Personal Statement, please read and understand the Key Criteria thoroughly as this is what your written evidence will assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several Key Criteria. You may not be able to meet all the Key Criteria, but please ensure you provide as much evidence as you can to allow us to assess your skills, knowledge and experience. Share with us what makes you suited to this role. We would like to find out what you can do, the skills you hold and the life experience or passion that you have that could be aligned to the Key Criteria. In the event of a large number of applications we will use the Lead Key Criteria to initially assess your application at the sift stage. You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. NB: Artificial Intelligence (AI) can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Disability Confident Scheme candidates If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Interview Stage This will consist of a face-to-face interview which will last approximately 40 to 45 minutes. The interview will consist of amixture of Behaviour and Strength questionsbased on the fourbehaviourslisted.The Strength and Behaviour based questioning explores what the candidate can and has done, but also theirpotential. To help you prepare and settle into the interview you will be sent the Behaviour questions one week in advance of your interview to the email address used in your application (i.e. questions will be sent on Thursday for interviews scheduled for the following Thursday). You are advised to check your inbox and spam/junk folders regularly once your interview has been booked. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your strengths. If the questions have not been received prior to your interview, or you have queries about applying for this role please contact the vacancy holder via Sift and interview dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Candidate Pack Senior Operations Leader 426274 Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

People Services Manager - Service Delivery Location: Bradford - Hybrid 2 days a week in the office Contract Type: Permanent Working Pattern: Full Time Salary: £60,000 Are you a passionate HR leader ready to drive exceptional service delivery in a dynamic environment? Our client is seeking a People Services Manager - Service Delivery to lead a high-performing team and ensure a positive, efficient, and professional HR experience across the organisation. If you thrive on fostering a culture of customer excellence and continuous improvement, we want to hear from you! About the Role: As the People Services Manager, you will: • Lead and inspire a talented team of HR specialists, ensuring they are equipped to meet changing organisational needs., • Drive a culture of customer service and innovation, promoting compliance and continuous improvement., • Oversee end-to-end People administration and Employee Relations services throughout the colleague life cycle., • Establish and manage service level agreements (SLAs) that define performance indicators and customer satisfaction targets. Service Delivery Excellence: • Create a collaborative and positive work environment, • Ensure timely resolution of escalated and complex HR queries, • Lead a proactive employee relations function, enabling early resolution and positive outcomes Continuous Improvement: • Regularly assess and improve People processes to eliminate inefficiencies., • Develop clear standard operating procedures and maintain process documentation. Stakeholder Engagement: • Build trusted relationships with line managers and senior leaders, offering expert guidance and support, • Manage relationships with external providers, ensuring aligned service delivery Essential Skills, Experience & Qualifications: To succeed in this role, you should possess: • Strong leadership and team management skills with the ability to inspire high performance, • Excellent customer service ethos and a focus on delivering exceptional experiences, • Effective communication and interpersonal skills, able to influence and build trust at all levels, • Comprehensive knowledge of HR processes, policies, and best practises, • Strong analytical and problem-solving abilities, coupled with high emotional intelligence, • Proven experience in managing a high-volume HR shared services or transactional team, • Demonstrable success in improving service quality and efficiency, • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience), • CIPD Level 5 or Level 7 qualification (or equivalent professional accreditation) By joining our client, you will be part of a vibrant organisation committed to fostering a culture of excellence and innovation. You will have the opportunity to make a significant impact on the HR function and shape the employee experience for colleagues across the organisation. If you are a proactive, enthusiastic HR professional with a passion for service delivery, we would love to hear from you! Apply now and be part of a team that values collaboration, growth, and outstanding service. How to Apply: Please submit your CV Join us in delivering exceptional People Services that make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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