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Capital Office Ltd
Community Assistant
10 hours ago
£12.85–£13.45 hourly
Full-time
Edinburgh
Position Summary: We’re looking for a friendly, detail-oriented Community Virtual Assistant to support and grow in the work community. In this role, you’ll be the first point of contact for members, helping foster a welcoming, engaging, and inclusive environment across our digital platforms. Key Responsibilities: Actively engage with community members across channels like Facebook Groups, Discord, Slack, Instagram, and forums. -Respond promptly and professionally to questions, comments, and support requests. Encourage positive interaction and community participation through thoughtful moderation and conversation starters. Monitor and enforce community guidelines, ensuring respectful and appropriate interactions. Track engagement and community trends, reporting key insights and feedback to the internal team. Support virtual events such as webinars, Q&A sessions, and live discussions. Requirements: Previous experience as a Virtual Assistant, Community Moderator, or in a customer-facing online role. -Exceptional written communication skills with a personable, clear, and professional tone. Strong organisational skills and the ability to manage multiple channels and tasks at once. Self-motivated with the ability to work independently and manage time effectively. Must be 23 years old above
Immediate start!
No experience
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