Assistant Branch Manager; Plumbing & Heating Merchant (Mansfield)
5 days ago
Mansfield
Role As Assistant Branch Manager, you will support the Branch Manager in the day-to-day running of a busy plumbing & heating merchant, helping to drive sales, manage operations, and lead the team. You’ll play a key role in ensuring the branch delivers excellent customer service, strong sales performance, and efficient operations. This branch has 5 staff members and turnsover approx £2.5m. The branch has an excellent trade counter presence with lots of collections. Key Responsibilities • Support the Branch Manager in running daily branch operations, • Drive sales, margin, and profitability in line with targets, • Build and maintain relationships with local trade customers, contractors, and suppliers, • Lead, motivate, and supervise the branch team, • Assist on the trade counter, handling enquiries, quotes, and orders, • Manage stock control, purchasing, and inventory accuracy, • Monitor KPIs, sales performance, and branch targets, • Ensure compliance with health & safety and company procedures, • Step up to run the branch in the Manager’s absence What We’re Looking For • Experience in a plumbing & heating merchant or builders merchant, • Strong sales and customer service skills, • Proven team leadership or supervisory experience, • Good knowledge of plumbing/heating products, • Commercial awareness (margin, pricing, targets), • Hands-on, proactive, and comfortable in a fast-paced environment