Production Manager
il y a 11 jours
Preston
Production Manager Preston Competitive salary, plus car/allowance and other benefits About The Vella Group The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed. About the Role We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements. Key Responsibilities Site Operations Management • Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs., • Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements., • Implement and optimise workflows to minimise delays and maximise operational efficiency. Team Leadership & Development • Lead, motivate, and develop a team of technicians and apprentices., • Conduct regular team meetings to communicate goals, updates, and expectations., • Identify training needs and coordinate development programs to enhance skills and performance., • Manage staff performance, including appraisals, performance improvement, and recognition of achievements. Customer Service • Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally., • Maintain clear communication with customers regarding repair progress and timelines. Financial Management • Monitor budgets, control costs, and work to achieve financial targets for the site. Health, Safety & Compliance • Ensure all operations comply with health and safety regulations., • Conduct regular inspections and risk assessments to maintain a safe working environment., • Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications. Performance Reporting & Process Improvement • Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability., • Analyse operational performance to identify opportunities for improvement., • Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency. Additional Information • Flexibility in working hours may be required depending on workload., • Additional duties or assignments may be requested at your primary location or other company sites.