Office Administrator
hace 1 día
Craigavon
Job Description Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Job Purpose The Workplace Experience Support Specialist delivers exceptional workplace and guest experiences, ensuring customers have access to the services, spaces, and support needed to work safely, comfortably, and compliantly. Operating flexibly across the office—on the floor or from the One Team Hub—you will provide welcome services, meeting and event support, workplace operations, compliance activities, and logistics. This role combines responsibilities traditionally held by multiple teams, creating a varied and dynamic working environment. Key ResponsibilitiesGuest Welcome & Customer Experience • Deliver concierge-level service with strong knowledge of PwC spaces and the local area., • Support Welcome teams when required, • Manage visitor access, badge hosting, and adhere to security protocols, including tailgating prevention., • Coordinate and monitor meeting room and event bookings, including catering and hosting requirements., • Support hospitality operations and refreshment setup., • Conduct regular checks of meeting rooms, lounges, cloakrooms, and office floors to ensure readiness and cleanliness., • Log, track, and escalate faults as needed., • Support AV/IT queries, locker systems, and service hub replenishment., • Support the WEM/Deputy with facilities management tasks including fabric checks, equipment safety, asset tagging, and sensor monitoring., • Assist with internal/external audits, contractor escorts, DSE checks, and evacuation support., • Process domestic/international couriers, tracked mail, and IT equipment dispatch., • Manage inbound deliveries, internal mail, and standard postal services., • Work closely with all workplace service partners to maintain consistent, seamless “One Team” delivery., • Use equipment safely and report any risks, deficiencies, or faults immediately., • Follow SPS health and safety policies and training requirements., • Experience in workplace services, facilities, hospitality, or front-of-house environments., • Excellent customer service, communication, and relationship-building abilities., • Confident with Microsoft Teams, MS Office, ServiceNow, EMS, and workplace technology., • Capable of supporting AV/IT peripherals and basic troubleshooting., • Organised, adaptable, and able to balance planned and reactive tasks effectively. SPS is committed to a diverse, inclusive, and supportive workplace. Employee-led networks champion gender equality, LGBTQIA+ inclusion, neurodiversity, disability, wellbeing, cultural diversity, menopause support, domestic abuse support, and men’s wellbeing. xkybehq We are a Disability Confident employer—candidates with disabilities who meet the essential criteria will be progressed to the next stage, with reasonable adjustments available.