Interim HR Operations Manager
9 days ago
Taunton
Role Purpose Interim HR Operations Manager The Interim HR Operations Manager will provide senior-level operational leadership across the HR Operations service, with a particular focus on stabilising, developing and embedding the Reward function during a period of organisational transition. The role will ensure high-quality delivery of core HR operational services, lead continuous improvement activity, and strengthen service-wide processes, systems and governance. The post-holder will manage and develop the Pay & Reward team, oversee establishment-management processes, and work collaboratively across HR to support effective, consistent, and efficient people management practices. This interim role is critical in supporting organisational readiness for the Total Pay & Reward Programme, ensuring interdependencies are managed and that BAU service quality is maintained. Key Results Areas & Accountabilities Interim HR Operations Manager 1. HR Operations Leadership (Service-Wide) Interim HR Operations Manager • Provide senior-level operational support across HR Operations, contributing to the delivery of a cohesive, customer-focused HR service., • Lead service-wide improvement activity, identifying opportunities to streamline processes, reduce silos, and build consistency in ways of working., • Provide expertise in HR operations process redesign, working with colleagues across the organisation to simplify workflows and improve digital enablement., • Support the Head of HR Operations with operational oversight, risk identification, service prioritisation, and management of cross-cutting issues. 2. Reward, Recognition & Establishment Management Interim HR Operations Manager • Lead the Pay & Reward team to deliver an effective, professional and responsive reward service., • Oversee a robust job evaluation process ensuring fairness, consistency and compliance with Council policy., • Maintain up-to-date approaches to reward, benefits and recognition, keeping strategies under review to support attraction and retention., • Manage the day-to-day delivery, communication and marketing of staff benefit schemes., • Oversee the establishment control framework in partnership with HR and Finance colleagues, ensuring high-quality data, governance and reporting., • Lead the allowance request and approval processes, ensuring transparency, risk monitoring and appropriate escalation where needed., • Commission or procure external reward or benchmarking support when required, ensuring compliance with procurement and corporate policies. 3. Policy, Compliance & Advisory Support Interim HR Operations Manager • Contribute to the development and implementation of HR policies, particularly those relating to Reward, Establishment Management and HR Operations processes., • Provide expert advice to senior managers and HR colleagues on complex operational issues, including reward, organisational change and establishment matters., • Relevant degree or professional qualification (e.g., CIPD), • Evidence of ongoing CPD, • Strong understanding of Pay & Reward practices, • Knowledge of recruitment processes, • Demonstrable experience leading or supporting Reward, Recognition or Compensation & Benefits services, • Experience in job evaluation and its practical application, • Proven ability to lead operational HR projects and influence policy development, • Experience delivering effective communication and engagement activities, • Experience implementing performance and quality assurance frameworks, • Experience managing and developing staff