IT Portfolio & Demand Manager - Doxford, SR3 3XP
20 hours ago
Edinburgh
IT Portfolio & Demand Manager - Doxford, SR3 3XP Arriv a is a lead in g Eu rop e an p as s e n ge r transp ort p artn e r, o p e ratin g in 11 coun tries a cros s th e U K an d E u rop e . T h e co m p an y em p loy s a roun d 35, 000 p e op le , d e liv e rin g mor e th an 1.5 b illion p as s e n ge r jou rn e y s conn e ctin g p e op le an d co mm un ities s af e ly , re liab ly an d s u s ta in ab ly . We hav e s tron g ro ots d at in g b ack t o 1938, an a m b itiou s gr ow th an d s u s ta in ab ility a ge n d a, an d a con tinu ous ly d e v e lop in g relationsh ip with I Squ are d Cap it al – a glob al in f ras tru ctu re inv e s tme n t f un d man ager - wh o a cqu ire d Arr iv a in 2024. We are looking for an IT Portfolio & Demand Manager to join our Performance & Portfolio Team on a full time, permanent basis. This role will be based from either our Doxford office, Sunderland or London office. T h e I T P ort f olio an d Dem an d Man ager is a ccoun tab le for th e gov e rn an ce o f th e ov e rall I T p ro jec t an d ch an ge p ortfolio , a s we ll a s for m an agin g d em a n d p ro ce ss e s with in th e I T f un ction . T h is role is re sp ons i b le for e s tab lish in g, em b e dd i n g, an d gov e rn in g effe c tiv e w ay s o f w ork in g a cros s th e I T d e p artme n t. Throu gh s tron g p ortfolio gov e rn an ce , th e p os itio n en su re s th at t e chn ology inv e s tme n ts an d in itia tiv e s a re p riorit is e d , coo rd in at e d , an d a lign e d with organ is at ion al ob jec tiv e s. Direct responsibilities: • De v e lop , imple me n t, an d mai n ta in gov e rn an ce s tru ctu re s , s tand ards , an d p ro ces s e s for p ortfolio an d d em an d man agem e n t w ith in I T ., • Ov e rs e e an d con tinu ally improv e th e I T d em an d man age m e n t p ro ce ss , ensu rin g th at a ll n e w in itia tiv e s an d re qu e s ts a re ass e ss e d an d p riorit is e d us i n g cle arly d ef in e d crit e ria., • Facilitat e th e p ortfolio gov e rn an ce fram ew ork , mon ito rin g p ro gre s s an d a d h e re n ce t o w ay s o f work in g, an d re p ortin g o n d e liv e ry a gains t agree d me trics an d go als ., • Coord in at e re s ou rce a llocat io n an d inv es tme n t p lann in g t o m ain ta in a b alan ce d p ortfolio align e d t o o rgan is at ion al p rior ities ., • Driv e th e ad op tio n an d co m p l ian ce with p ortfolio man ag e m e n t b e s t p ractice s an d th e e s tab lish e d op e ratin g mod e l a cros s th e I T d e p artme n t., • Produ ce t ransp are n t an d i ns ig h tful p ortfolio re p orts , s u p p or tin g IT le ad e rsh ip in d e cis ion m ak in g an d on goin g op timi s at ion o f th e p ortfolio ., • Pro m ote collab oratio n an d ef f e ctiv e com m un icatio n with in I T t e ams t o en ab le e f f e ctiv e gov e rn an ce an d d e liv e ry o f th e p ortfolio . Knowledge, skills & experience: • Sig n if ican t e xp e rie n c e in I T p o rtfolio man age me n t, p ro gram m e man ag e m e n t, o r techn ology gov e rn an ce with in a co m p le x IT e nv iron me n t., • E xp e rtis e in p ortfolio gov e rn an ce fram ew orks , d em an d ma n ageme n t p ro ce ss e s , an d p e rf orman c e m e as u reme n t., • Prov e n ab ility t o d e s ign an d i m p le me n t IT w ay s o f work in g an d op e ratin g mod e ls ., • E xce p tion al an aly tical, o rgan is at ion al, an d re p ortin g s kills , with th e ab ility t o d i s till comple x d at a in to a ction ab le ins ight s for IT lead e rsh ip ., • E xp e rie n ce w ith p ro ce s s improv eme n t an d ch an ge man age me n t w ith in a n I T s e tt in g., • Stron g ap titud e for f os tering c ollab oratio n an d en s u rin g ad he re n ce t o gov e rn an c e s tand ard s with in t e chn ology te ams ., • Fami liarity with bud ge t p lann in g, re s ou rce man age me n t, an d ris k gov e rn an ce in a n I T con text. Success criteria & indicators: • Cons is tent align me n t of I T p or tfolio an d d em an d p ro ce ss e s w ith o rgan is at ion al p riorit ie s an d gov e rn an ce s tand ar ds ., • Es tab lish e d way s o f work in g a re cle arly de f in e d , widely ad o p ted, an d gov e rn e d a cros s t h e IT d e p artme n t. • E ff ici e n t p riorit is at ion an d d e liv e ry o f I T in itia tiv e s , me as u re d th rou gh t ime ly , t ransp are n t re p ortin g an d b e n ef it tra ckin g ., • Con tinu ou s improv eme n t in p ortfolio p e rf or m an ce , re s ou rc e u tilis at ion , an d co m p lian ce w ith op e ratin g mod e ls ., • Robus t, a u d itab le gov e rn an ce o f th e I T p ortfolio , with e ff e ct iv e man age me n t of ris ks an d issu e s ., • Pos itiv e fee db ack fro m I T lead e rsh ip re gard in g th e ef f e ctiven e s s an d cla rity o f p or tfolio gov e rn an ce an d d em an d man agem e n t p ro ce ss e s . T his jo b d e s crip tio n s e ts o u t th e m ain du ties an d re sp on s i b ilities of th e jo b - h old e r . It d oe s n ot cons titu te an e xh au s tiv e or compre h e ns iv e d e s crip tio n of du ties an d th e jo b h old e r w ill b e re qu ire d to carry ou t an y a dd ition al ta s ks as an d w h e n re qu e s ted to d o as an d w h e n re qu e s ted to d o s o b y th e ir m an ager. Re sp ons ib ilities a n d du ties m ay als o ch an ge in ligh t of f u tu re bus in es s n ee d s an d p e rs on a l d e v e lop me n t. The closing date for applications is Friday 21st November 2025 . Arriva Group reserves the right to close this vacancy early.
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