Digital Support Apprentice
hace 25 días
Orchard Park
Speedy Freight Glasgow is seeking a motivated and enthusiastic apprentice to join our dynamic team. This role is ideal for someone keen to start their career within a fast‑paced, supportive environment while working towards a recognised qualification. \n As an apprentice, you will support daily operations, deliver excellent customer service, and develop expertise across our systems and processes. \n Responsibilities: \n\n • First point of contact to provide logistics support and after sales service to customers via phone and email, updating the CRM database with all interactions.\n, • Input data into in house IT systems, including the CRM database and HubSpot, ensuring all information is accurate and up to date.\n, • Liaise with the driver network by phone and email to prioritise consignments and record all updates in the Traffic Management System (TMS). You will become a systems expert on TMS.\n, • Maintain and organise office online filing and information systems across the intranet and SharePoint.\n, • Manage and monitor company email inboxes, including individual mailboxes, ensuring timely responses and task allocation.\n, • Confident with strong communication skills both verbally and written.\n, • Comfortable with numbers.\n, • Good customer service skills.\n, • Willingness to learn.\n, • Ability to learn and grow within a supportive environment.\n, • Opportunity to gain a formal qualification.\n