IT Support Analyst (ERP) - Harrogate, On Site
4 days ago
Harrogate
IT Support Analyst (ERP) - Harrogate, On Site £30,000-£40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities • Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams, • Troubleshoot hardware, software, network, and user-related issues, • Support and maintain ERP, MES, warehouse management, and operational systems, • Assist with ERP upgrades, implementations, and future system developments, • Support shop-floor technology including scanners, printers, and production line systems, • Work closely with production and warehouse teams to minimise operational downtime, • Manage user accounts, permissions, and system access controls, • Coordinate with third-party suppliers and support providers, • Maintain IT documentation, asset registers, and support procedures, • Support IT security, backups, and disaster recovery processes Required Skills & Experience • Previous experience within an IT Support or ERP Support role, • Strong ERP systems support experience within manufacturing or warehousing environments, • Experience supporting production, warehouse, or operational technologies, • Good understanding of Windows environments, Microsoft 365, and networking fundamentals, • Strong troubleshooting and problem-solving skills, • Ability to manage multiple priorities within a fast-paced manufacturing environment, • Excellent communication skills with both technical and non-technical users, • Hands-on, proactive approach with a willingness to learn and develop Desirable Skills • Experience with ERP platforms, • Manufacturing execution systems (MES) or warehouse systems experience, • Exposure to IT infrastructure and operational technology environments Package • Enhanced pension and life insurance, • Gym membership and wellbeing support, • Cycle to work scheme, • Enhanced maternity and paternity benefits, • Free parking and on-site facilities, • Long-term development opportunities within a growing business