Technical Sales Engineer
1 day ago
Leigh
The Position Based at our site in Leigh, we are seeking a full time and permanent Technical Sales Engineer with customer facing experience (within the electroplating industry, or similar). We are a successful and growing business, and can offer the following: - • Competitive salary & performance related bonus scheme., • Contributory pension scheme, healthcare and cycle to work scheme., • 4-day working week, based on 40 hours (Mon – Thu 07:00 – 17:00)., • Generous holiday allowance with bank holidays and service days., • Ongoing staff development and training., • A visible management team, focused on our staff, with a strong team ethic. Main Duties & Responsibilities: • To effectively manage all customer enquiries, acting as the first point of contact for all customer requirements, ongoing account management, and advising the customer on technical matters, ensuring customer needs are understood within the business., • To manage the customer quoting process, with all enquiries dealt with in a timely, and accurate manner. Quotations need effective liaison with production staff to ensure technical feasibility and pricing according to process configurations., • Manage samples and new product enquiries, define (with production) the necessary process steps as part of our operator work instructions., • To ensure all pricing is maintained in accordance with business needs, ongoing cost variations (materials, energy, labour etc.)., • To actively market the company and collaborate with group’s marketing team, to generate new enquiries, new customers, and more enquiries from existing customers., • To support customer visits and reviews, either on site at Karas, or at customer premises. To ensure customer satisfaction is measured, with feedback shared within the business to support ongoing improvement of our customer service., • To support benchmarking activities, including competitor analysis, to actively increase our market share and revenue., • To measure elements of sales performance (quoting lead-times, win ratio, customer sales targets etc.) as part of the company improvement process., • To support and encourage continuous improvement activities and projects, involving production team members, using appropriate industry tools and techniques, such as 5S, SQCDP, Waste Elimination, etc., • To promote and maintain the company commitment to employee safety and wellbeing, ensuring all areas are well maintained, inspected and in compliance with current safety regulations., • Ensure the area of responsibility is compliant with the company Quality, Safety, and Environmental certifications, acting as area representative during audits, NCRs etc. Experience & Qualifications • Batchelors degree in a science or engineering subject, or significant industry experience within an electroplating (or similar) business., • Proven track record in a technical sales role (customer facing), ability to interpret customer drawings, specifications and industry standards., • Ability to build and maintain strong customer relationships, with excellent communication, negotiation and presentation skills., • Ability to work closely with the manufacturing team to ensure accurate preparation of quotations, processing of customer samples, and establishing process specifications., • Results driven approach, supporting the company annual sales targets, staying updated with industry trends and technological advancements., • Full UK driving license required, the role involves regular travel to clients (Mainly UK).