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Location: Rawtenstall, Lancashire (hybrid) Salary: £34-40k depending on experience Type: Full-time, permanent Looking for a senior PR role where you can do your best work without the big-city commute? Viva – an award-winning, employee-owned PR agency – is looking for a Senior Account Manager who’s both strategic and hands-on: a proactive problem-solver, quick thinker and skilled communicator who can lead accounts with confidence, creativity and measurable impact. You’ll be a natural storyteller and strong copywriter, with experience in either the public sector (education, healthcare, or local government) or manufacturing/defence. You’ll thrive on delivering high-quality campaigns that hit KPIs, strengthen reputations and achieve real-world results. What you’ll do Act as the senior day-to-day contact for your clients, providing trusted and proactive support. Lead the planning and delivery of multi-channel campaigns – setting clear objectives and demonstrating measurable impact. Write standout content – from press releases and features to thought leadership and digital copy. Guide and inspire your team to deliver great work, on time and on budget. Spot opportunities, solve challenges and keep things moving (often before you’re asked!) Contribute to new business activity, proposals and pitches. Play an active role in agency development, bringing ideas and energy to the table. About you A confident communicator with 5+ years’ experience in PR, communications or content marketing – ideally within an agency. A proactive self-starter who thrives on variety, pace and responsibility. A strong writer who can craft compelling, results-focused copy. Experienced in managing senior clients and delivering work to KPIs and deadlines. Collaborative, commercially aware and calm under pressure. Curious, creative and motivated by making a difference through purposeful work. Full UK driving licence. Why Viva? Employee-owned: you’ll have a real stake and a voice in how we grow. Purpose-led: we work with clients who make a positive impact, and deliver impact for them. Recognised: We’re the CIPR UK Small Agency of the Year 2025, we’re the only Lancashire agency in the Prolific North Top 50 Agencies and hold the Good Business Charter accreditation. Balanced: hybrid flexible working, 25 days’ holiday, and a competitive wellbeing package. Grounded: based in beautiful Rossendale, with the freedom to do big-city work -minus the city grind. Ready to make an impact? Send your CV and a short cover note telling us why you’d be a great fit to Closing date: Monday, 1st December

Head of Sales & Marketing Location: Darwen (National travel required) Working Hours: 9am – 5pm Salary: £60,000 plus bonus About the Company Our client is a long-established and successful organisation operating within the insurance claims management sector, authorised and regulated by the FCA. As well as managing end-to-end property insurance claims on behalf of policyholders, we have grown a national franchise network delivering our proven business model across the UK. They are committed to continued brand elevation, market expansion, and strengthening our strategic partnerships with insurers, brokers and associated referral partners. Purpose of the Role To lead and develop the Sales & Marketing strategy to significantly increase brand recognition, market share and high-quality referrals. The Head of Sales & Marketing will play a pivotal role, while supporting the commercial success of the nationwide franchise network. This role will develop insight-led campaigns, broker / insurer relationship strategies, and drive the performance of both the central marketing function and the network’s local business development activity. Key Responsibilities • Strategic LeadershipDevelop and implement the company’s UK-wide Sales & Marketing strategy aligned to business growth objectives., • Lead brand positioning to establish the company as a recognised consumer-trusted brand in the property claims sector., • Represent Sales & Marketing at Senior Management Team level, contributing to strategic plans, budgeting, risk management and commercial priorities., • Ensure all marketing and promotional activity reflects FCA regulatory requirements and compliant customer communications standards., • Business Development & Relationship GrowthStrengthen and expand relationships with insurers, brokers, loss assessors and professional referral networks., • Identify and secure new high-value referral partnerships and commercial opportunities., • Provide strategic leadership, coaching and direction to franchisees in developing their local business development activity., • Introduce and monitor processes for lead quality, referral conversion, and performance measurement., • Marketing LeadershipOversee brand, digital, PR, content, and communications strategy to maximise audience reach and trust., • Ensure the consistent and compliant use of brand identity across the entire franchise network., • Drive insight-led marketing: market segmentation, competitor analysis, consumer journey mapping and messaging refinement., • Deliver targeted campaigns to increase both national inbound enquiries and local franchise lead generation., • Sales Performance ManagementLead and develop a high-performing Sales & Marketing team with clear KPIs, accountability and professional development plans., • Introduce robust performance dashboards and reporting tools to track pipeline, conversion, ROI and cost of acquisition., • Work with Finance and Operations Directors to forecast revenue, monitor margins and contribute to commercial decision-making., • Franchise Support & Network GrowthDevelop marketing and sales training programmes for franchisees (onboarding, ongoing development, coaching)., • Drive adoption of CRM, reporting systems and lead management processes across the network., • Support Franchise Recruitment activity in collaboration with Managing Director, ensuring brand reach supports network expansion. Qualifications, Experience & Skills • EssentialSenior Sales & Marketing leadership experience, ideally within insurance, financial services, or a regulated environment., • Demonstrable success in growing brand presence and demand generation at national scale., • Strong track record of building and managing strategic commercial partnerships., • Experience coaching teams and/or distributed networks to achieve consistent standards., • Strong analytical mindset with ability to interpret data, market insight and financial information., • Excellent verbal and written communication skills, confident influencing at Senior and Director level., • DesirableExperience working with or supporting franchise networks., • Experience leading brand repositioning or national awareness campaigns., • Understanding of claims management processes or property/insurance supply chain sectors., • Personal AttributesDynamic, highly motivated and commercially astute., • Innovative thinker who brings new ideas, energy and pace., • Collaborative leadership style, able to bring people with them., • Customer-centric with commitment to quality, fairness and fair customer outcomes., • Confident, strategic and resilient with the ability to deliver results., • Performance Indicators / Success MeasuresIncreased national brand awareness and inbound enquiry volume., • Growth in insurer / broker referral partnership activity., • Improved franchise lead generation, sales conversion and turnover., • Consistent brand presentation and compliant messaging across the network., • Sales & Marketing team performance, retention and engagement. If you would like to apply then please email your CV to or call Jade on 07526 166809 Closing date is 11.12.2025 - Please note this could change subject to suitable applications Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

To drive our growth in ecommerce we are looking for an additional person to join our eCommerce team! In this role, the ecommerce Account Manager will be responsible for driving online sales growth across key ecommerce accounts, largely focusing on Amazon. You will leverage your expertise in digital sales and account management to build strong relationships, optimise listings, and develop strategies that enhance our online presence and revenue streams. Why join us now? With ambitious growth plans and plenty of exciting projects on the horizon, this is a truly exciting time to join and play a key role in growing our ecommerce business! Responsibilities include: Account Management: • Develop and maintain strong relationships with key accounts., • Serve as the main point of contact for the above accounts, ensuring smooth day-to-day operations, resolving issues promptly, and exceeding client expectations., • Drive the sales within your accounts using all relevant data points available, • In line with ecommerce strategy you will be creating and executing comprehensive sales plans, including promotional campaigns, seasonal launches, and product optimisations for each account., • Analyse sales performance across all ecommerce platforms to identify areas for improvement and growth., • Provide regular reports and insights to senior management on sales trends, account performance, and digital marketing initiatives., • Use data to forecast demand, track KPIs (sales growth, conversion rates, etc.), and drive results., • Own the P&L, • Oversee the optimization of product listings (descriptions, images, prices, etc.) to ensure they meet platform standards and attract maximum attention from potential customers., • Collaborate with the marketing team to ensure consistent and compelling branding and messaging across digital channels., • Plan and execute promotional activities tailored to each platform, including price promotions., • Work closely with the supply chain and logistics teams to ensure inventory levels are managed efficiently, preventing shortages or excess stock., • Support and collaborate with internal teams (sales, marketing, operations, finance) to drive alignment and ensure consistency across all ecommerce operations., • Provide training and support for junior team members on best practices for managing ecommerce accounts. Sound interesting? To fill this role, we are looking for the following skills and experience: • Experience of Amazon Vendor., • Proven experience managing key ecommerce accounts., • Strong understanding of the online retail environment, ecommerce platforms, and digital sales strategies., • Familiarity with ecommerce tools and platforms (e.g., Shopify, Amazon Seller Central, Google Analytics, etc.)., • Experience in using data analysis tools to monitor sales and performance metrics., • Knowledge of SEO, content optimisation, and online advertising techniques (PPC, social media, etc.)., • Strong negotiation, communication, and interpersonal skills., • Results-driven with a focus on achieving and exceeding sales targets., • Analytical mindset with the ability to use data to inform decision-making., • Ability to work independently and as part of a team in a fast-paced environment.

We are seeking a Learning & Development Manager to drive execution of key training and development initiatives aligned with our strategic business goals. This role is responsible for the design, coordination, and implementation of structured, scalable programs—especially those targeting New Franchise Partner Success and Focused Performance Improvement within our UK network. This is a maternity cover role with high impact. Contract Type: Fixed-term (9 months) About the Role As the L&D Manager, you will serve as a strategic program executor—organizing and leading cross-functional teams to deliver effective training that directly supports business outcomes (e.g., revenue growth, customer retention, lead conversion). You will operationalize training as a blended, tracked, and measured program, not a series of one-off events. Your efforts will be focused in four key areas: • New Franchise Partner onboarding and ramp-up (New Center Program), • Performance development programs (Wheel of Excellence segments), • Network-wide initiatives (e.g., system rollouts like LeadFlow), • Advanced learning support (for mature and high-performing centers) Core Responsibilities: Program Execution & Ownership • Translate strategic goals into executable training programs tied to specific KPIs (e.g., onboarding ramp speed, revenue milestones, conversion rates)., • Lead cross-functional program teams (Sales, Marketing, Operations, etc.) to support training execution., • Design learning solutions across formats: live sessions, on-demand modules, workshops, simulations, and performance groups., • Establish learning KPIs at Levels 1–4 (Completion → Results), ensuring that business outcomes are tracked and reported., • Serve as liaison to Franchisee Education Committee and internal stakeholders., • Report program performance outcomes and key milestones to regional and global leadership. Requirements: • 5+ years of experience in teaching, training, instructional design, or subject matter expertise in shipping, fulfillment, print, and marketing solutions—whether in business, education, or nonprofit settings., • Proven ability to design and deliver engaging learning experiences that drive real-world performance and behavior change., • Experience managing projects or initiatives that required collaboration across departments or teams., • Comfortable working with digital tools, learning platforms (LMS), and productivity software (e.g., G-Suite, MS Office)., • Strong written and verbal communication skills with the ability to present confidently to diverse audiences., • A strategic mindset paired with hands-on execution ability—you can plan a program and roll up your sleeves to run it., • Business acumen and curiosity—especially around sales, operations, marketing, or customer experience., • Experience in a franchise, multi-location, or client-based environment is a plus, but not required., • Willingness to travel to support training delivery and network engagement as needed., • Knowledge of e-learning platforms, simulations, and blended learning strategies desired, • Strong business acumen—particularly around sales, marketing, and operational KPIs., • Willingness to travel and support network-wide initiatives in-person as needed. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - ___ - • ___ - ___ - ___ - ___