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Job Title: Office Administrator / Customer Services Location: Peterborough, South Orton (Office-Based) Company: BAP Medical UK Limited (formerly Espere Healthcare) Salary: Competitive + Company Benefits About Us BAP Medical UK Limited (formerly Espere Healthcare) is a growing and dynamic medical company specialising in scar therapy and podiatry solutions. We support healthcare professionals and patients across both the NHS and private healthcare sectors, delivering high-quality products and excellent customer care. As part of our continued growth, we are looking for a highly organised and customer-focused Office Administrator / Customer Services to join our team in Peterborough, South Orton. The Role This is a varied key support role within the business, responsible for ensuring the smooth day-to-day running of office operations while delivering excellent service to customers. You will also support the warehouse and product distribution and provide holiday/absence cover for other office colleagues as required. You will act as a central point of contact for customers, sales teams, and internal stakeholders, ensuring efficient order processing, communication, and administrative support. Key Responsibilities Customer Service · Act as the point of contact for NHS and private customers via phone and email · Process customer orders accurately and efficiently · Handle enquiries, queries, and complaints in a professional and timely manner · Provide product information and support to customers where required Administration · Maintain and update customer records and databases · Support the sales team with order processing, quotations, and account administration · Manage incoming and outgoing correspondence · Assist with invoicing and general office documentation · Provide holiday and absence cover across the office team to ensure smooth operations Warehouse & Distribution Support · Liaise with the warehouse team to coordinate order fulfilment and dispatch · Monitor stock levels and raise alerts to ensure availability · Assist with packaging, labelling, and tracking shipments where required · Support logistics processes to maintain timely delivery of products Operational Support · Assist with reporting and general business administration tasks · Contribute to maintaining an efficient and organised office environment · Support ad hoc projects as required About You · Previous experience in a customer service, administration, or office support role · Experience in warehouse or distribution support is advantageous but not essential · Strong organisational skills with excellent attention to detail · Confident communicator with a professional telephone manner · Ability to manage multiple tasks and prioritise workload effectively · Proficient in Microsoft Office and general IT systems · Experience working with NHS or healthcare customers is desirable · Positive, proactive, and team-oriented approach What We Offer · Competitive salary · Supportive and friendly working environment · Training and development opportunities · Varied and engaging role with cross-functional responsibilities How to Apply If you are an organised and customer-focused professional looking to join a growing company in the healthcare sector, we would love to hear from you. Please submit your CV along with a short cover letter outlining your experience and suitability for the role.

Ideal candidates should have customer service and administrative experience, strong organisational skills, and proficiency in Microsoft Office. A growing medical company in Peterborough is seeking an Office Administrator / Customer Services professional. In this role, you will support day-to-day off