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Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis. Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location: Based in Aberdeenshire/Angus, however, you will be expected to travel throughout Scotland on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: • To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines, • Ensure assigned incidents are monitored, updated and progressed in a timely manner, • Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers, • Co-ordinate between clients and vendors to ensure timely resolution of problems., • A fully valid UK drivers license and personal Car with Business insurance., • Able to demonstrate the right to work in the UK, • Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check, • Ability to resolve hardware issues and basic software problems, • Capable of building (o/s and required software) and deploying PCs (desktop and Laptop), • Good understanding of IT systems and environments, • Strong customer service skills, • MCSE certification, • Manufacturer Enterprise server certification, • SAN Server, • A+, • Network+/CCNA, • Dell, Lenovo/Other vendor Certification to Enterprise level or above, • Salary range £24,600 (for initial 6 months) then £27,700/annum., • Full training provided as part of robust induction process, • Access to the certification program for number of the world's leading IT manufacturers., • Access to in-house training & development platform with options of technical, managerial and industry recognised courses., • 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays, • Company Pension Scheme, • Life assurance, • Private medical cover after 12 months, • Business Mileage Fuel Card, • Car allowance, • Laptop, smartphone and tools provided, • Employee referral program - you could earn £750 if your referral is successful, • There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered, • Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

In-House Solicitor Location - Glasgow City Centre, on-site Hours - 40 hours per week Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients across all ages have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more refractive surgery procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work as an in-house Solicitor for a market leader in a clinical field, then read on. Main responsibilities: • Working as part of the in-house legal team who cover a varied portfolio that includes UK-wide medical malpractice claims, contract drafting and regulatory matters., • Acting as Panel Solicitor and handling discussions with insurers, Solicitor firms and party litigants., • Managing an individual pre-litigated and litigated caseload with minimal supervision., • Providing succinct advice/reports and obtaining instructions from key stakeholders including Board members and insurers., • Qualified Solicitor within Scotland, with a current practising certificate from the Law Society of Scotland., • A solid understanding of medical malpractice/personal injury litigation., • Experience of autonomously managing an individual caseload with minimal supervision., • 3 years or more PQE preferable, although we will consider other candidates with the correct attributes., • Confident working independently but also work well within a team., • Have excellent IT and administrative skills., • Excellent commercial awareness., • Dual-qualification in Scots and English Law is desirable, though not essential., • Knowledge of English legal system is desirable but not essential., • Competitive salary, • Complimentary or discounted optical products/procedures, • Career development and diversity, working as part of a multi-disciplinary team, which includes other Solicitors and in-house expert clinicians We are an equal opportunities employer.

Assistant Contracts Manager Location – Glasgow City Centre Hours of Work – 9am – 5.30pm Monday to Friday Salary – £35,000 Optical Express is a provider of ophthalmology services, including laser eye surgery, cataract surgery, and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. Following the acquisition of the sk;n clinics and The Harley Medical Group, we are looking to widen the scope of our services to NHS patients. As part of this continued growth, we are looking to recruit an Assistant Contracts Manager, who will support the Contracts Management team in liaising with key stakeholders such as NHS representatives, including Integrated Care Boards (ICBs) in England and Health Boards in other areas of the UK. Key Responsibilities • Assisting in the administration and coordination of contractual agreements with ICBs in England and similar organisations in other jurisdictions to support health services for patients., • Supporting the Contracts team in maintaining positive relationships with existing contract partners, ensuring administrative requirements are met and recorded., • Coordinating and assisting with project management tasks related to the development of processes to meet contractual obligations., • Assisting with preparing documentation for tender opportunities and supporting the wider team in responding to bids for new business., • Helping to develop and maintain efficient systems to support tender and contract management, such as maintaining a centralised tender library., • Strong administrative background, ideally within a healthcare or regulated environment., • Experience in supporting multi-site teams or coordinating projects across multiple locations is beneficial., • Familiarity with NHS structures or experience within healthcare administration would be advantageous but not essential., • Excellent organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously., • Rewarding salary & benefits, • 29 days annual leave, • Free or discounted optical products/procedures, • Company pension

Paralegal – Clinical Negligence Glasgow, Hybrid Working Full Time, Permanent Are you an experienced Paralegal with a passion for supporting clients through sensitive and complex cases? This is an exciting opportunity to join a busy and supportive Clinical Negligence team, based in modern offices in the heart of Glasgow. You’ll play a key role in the team, managing your own caseload and supporting Solicitors across a wide variety of matters, including: • Delayed diagnosis and hospital negligence, • GP and surgical negligence, • Birth injury claims, • Fatal accident cases This is a client-facing position where you’ll act as a trusted point of contact, providing clear, empathetic advice while ensuring cases are progressed efficiently. You’ll gain exposure to both pre-litigation and litigated cases in the All Scotland Sheriff Personal Injury Court and the Court of Session. What You’ll Be Doing • Handling your own caseload of clinical negligence claims, • Reviewing medical records, taking statements, and instructing expert witnesses, • Drafting key correspondence, including letters of claim and instructions to Counsel, • Assisting with expert consultations and negotiations, • Liaising with clients regularly to provide updates and reassurance, • Supporting Solicitors and Partners within the team while maintaining accurate case management records We’re looking for a Paralegal who: • Has at least 1 year of experience handling clinical negligence cases, • Is highly organised with strong attention to detail, • Can manage a busy caseload and work proactively, • Is empathetic, client-focused, and able to handle sensitive matters with care, • Communicates clearly and confidently, both in writing and over the phone, • Works well both independently and as part of a wider team Why Join? • Work with a highly skilled and supportive team on meaningful cases, • Hybrid working options for a better work-life balance, • Modern, recently refurbished city centre offices, • Ongoing training and development with clear progression opportunities, • A positive, people-focused culture where staff are encouraged to grow with the business To apply for this role, please send your CV or contact Emma Pringle at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you. Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.

Solicitor – Personal Injury Glasgow – City Centre location Full Time, Hybrid Working Competitive + Excellent Benefits Package Carpenters Group is continuing to invest in Scotland, and their Glasgow team is expanding. If you're an experienced Solicitor with a passion for litigation and RTA Personal Injury work, this is your chance to get in early and grow with them. This is more than just a job — it’s an opportunity to work on a broad range of RTA matters (Pursuer-led with some Defender work), including litigated cases at Sheriff Court and ASPIC level, within a firm that truly values its people. Your day-to-day: • Managing a caseload of RTA Pursuer claims (including pre-litigation and some Defender matters)., • Handling both PI and non-PI RTA cases, with a focus on progressing litigated claims through the Sheriff Court and ASPIC., • Providing high-quality, timely legal advice to clients and managing expectations throughout the process., • Identifying cases suitable for litigation early and pursuing them proactively., • Taking a pragmatic approach to settlement discussions and cost-risk analysis., • Liaising with medical experts, insurers, defenders’ solicitors and other key stakeholders., • Thriving in a performance-focused but supportive team environment., • Hitting and exceeding KPIs around settlement, profit costs, and issuing. What we’re looking for: • Strong experience handling RTA Personal Injury cases under the Scottish Protocol., • Skilled in both PI and non-PI RTA work pre-litigation., • Confident in drafting and running litigated RTA cases (mainly Pursuer side) at Sheriff Court level., • Adept with case management systems and Microsoft Office., • Clear communicator who builds great client relationships., • A self-starter who’s equally comfortable working independently and in a team. Why Carpenters Group? We’re a leading provider of legal and insurance services with over 30 years of success and a growing national footprint. Our team of 1500+ professionals supports some of the UK’s most recognisable insurers and individual clients alike. At Carpenters, we’re not just building careers — we’re building a community. We champion diversity, celebrate individuality, and believe success comes from enabling people to be their best. And right now, our Glasgow office is on a journey of growth. That means opportunity, career progression, and a real chance to make your mark. To apply for this role, please send your CV or contact Emma Pringle at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you. Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.

UX/UI Designer Location: Glasgow City Centre Hours of Work: 9am to 5.30pm, Monday to Friday About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week, Optical Express Surgeons perform more laser eye and private intraocular lens procedures collectively than any other provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express—supported by an esteemed International Medical Advisory Board—is a thought leader in the global optometry and refractive surgery industry. The Opportunity We’re looking for a passionate and creative UX/UI Designer to join our digital team at our Glasgow head office. Reporting directly to the Digital Marketing Director, you’ll be responsible for designing intuitive, engaging, and visually impactful digital experiences across Optical Express websites and online platforms. This is a hands-on design role where you’ll shape the user journey from concept to final interface. You’ll work closely with marketing, development, and content teams to ensure every digital touchpoint is not only beautiful but purposeful — optimised for conversion, accessibility, and user satisfaction. Key Responsibilities • Lead the design of user interfaces and experiences across websites, landing pages, and digital platforms., • Conduct user research and analyse behavioural data to inform design decisions., • Develop wireframes, prototypes, and user flows that effectively communicate interaction and design ideas., • Create polished, high-fidelity UI designs aligned with Optical Express brand guidelines., • Collaborate with developers to ensure accurate implementation of your designs., • Conduct usability testing and gather feedback to refine and improve designs., • Optimise designs for accessibility, performance, and conversion (CRO)., • Proven experience as a UX/UI Designer, Product Designer, or similar role, with a portfolio demonstrating strong design thinking and execution., • Expertise in Figma, Adobe XD, or similar design/prototyping tools., • Strong understanding of user-centred design, information architecture, and interaction design., • Ability to translate research insights and business goals into clear design strategies., • Excellent visual design skills with attention to detail, typography, and layout., • Understanding of responsive and adaptive design principles., • Familiarity with front-end concepts (HTML, CSS, JavaScript) and how design decisions impact development., • Experience in conversion rate optimisation (CRO) and A/B testing., • Knowledge of accessibility standards (WCAG)., • Understanding of SEO and how design affects on-page performance., • Experience in healthcare, eCommerce, or service-based industries., • Industry-leading salary, • State-of-the-art, modern working environment, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eyewear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and professional development opportunities This is a unique opportunity to join a global brand and help shape the future of its digital experience. If you’re driven by creativity, usability, and the challenge of turning complex journeys into elegant, user-focused designs — we’d love to hear from you.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will centre your role on relationship management to achieve measurable results in our public sector revenue, market share, and depth within each partner sales team at the assigned Partner Accounts. Your success in this role will span the creation and execution of unique business plans with each partner. You'll be measured primarily on the joint business executed with these strategic partners at the heart of the VAR, GSI & MSSP account teams. You will collaborate with internal stakeholders, including Global / International Account Directors. Your experience across all channel routes to market (VAR, GSI, SP, CSP, and distribution) is essential. You must be able to navigate the entire channel and have long-standing existing relationships. Your focus will be on enhancing alignment between the sales teams at PAN+Partners and executing with excellence across account planning and pipeline management on all joint opportunities. Equally, your responsibility will be to drive and develop our strategic partnership/engagement with each of your selected partners to elevate Palo Alto Networks to the partners' executive C-suite and gain trust, mindshare, and credibility. Your Impact • Develop and execute business plans in collaboration with the Account Directors, driving all aspects of the partner relationship to maximize growth opportunities and ensuring the partner is well-positioned to deliver successful customer implementations and deployments, • Work well in a team environment to ensure partner and customer satisfaction, • Design a compelling value proposition that inspires this strategic partner to promote our solutions, • Develop/activate services based on our emerging and established technologies, increasing revenue growth, and liaise closely with our product teams to innovate new solutions and GTM strategies to drive new ways to differentiate in the market and take market share (drive scale), • Provide clear and consistent communication (internally and externally) across the region with partners to build strong partnerships throughout your assignment, • Lead regular business performance and relationship reviews with senior management and various stakeholders, • Build and maintain the activity of performance reports and activity dashboards, • Work on your own initiative when it comes to partner development, solution creation, and garnering assistance across the business and partner Qualifications Your Experience • Experience in Channel Management or Business Development roles within the enterprise software ecosystem and network security industry, • Significant experience working with Public Sector focused partners, to include Kyndryl, Capgemini, Atos, Fujitsu, Accenture and others, • Understanding and experience of Public Sector Go-To-Market strategies, across both local and central government levels, • Understanding of SP & GSI operating models, • Knowledge of sales, marketing, and solution development, • Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills, • Consistent track record of leading complex sales situations through negotiation and conflict resolution Additional Information The Team The Ecosystems organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity and a critical component to accomplishing our mission. Ecosystem development is an extension of the territory sales team, with the ultimate goal of training and enabling our Ecosystem partners to become empowered in the use and sales of our products. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Smarter Grid Solutions, a Glasgow-based cleantech company and subsidiary of Mitsubishi Electric, develops software to manage and integrate renewable energy resources such as wind, solar, energy storage, and flexible demand. Our flagship product, Strata Grid, enables network operators across the UK, North America, and Europe to connect more energy resources to their grids. We're driven by a mission to accelerate the transition to a low-carbon economy through practical, cost-effective solutions. Our diverse team brings together expertise in power systems, software engineering, system integration, and project delivery. About the role: Smarter Grid Solutions is hiring a Product Lead to join our Product Management Team. We're developing the next generation of our Strata Grid platform for Distributed Energy Resource Management, alongside new software products for our parent company, Mitsubishi Electric Power Products. We're also expanding into Data Centre Information Management Systems, integrating MEPPI’s Critical Power Solutions with broader data centre assets—leveraging our deep expertise in energy resource management. This is a pivotal role, reporting to the Chief Product Officer, with line management responsibilities and a broad remit across product ownership, marketing, and strategy. You’ll collaborate with leading subject matter experts and engage directly with one of the world’s most recognised technology brands. If you thrive in a fast-paced, dynamic environment and want to be part of a mission-driven team with a strong culture, we’d love to hear from you. Responsibilities and Objectives As Product Lead, you’ll support the Chief Product Officer in delivering SGS’s product strategy by: • Collaborating on a clear, value-driven product marketing approach., • Establishing and championing an end-to-end product management process to support marketing, sales, and business development., • Communicating product roadmaps and development plans across SGS’s portfolio., • Building cross-functional alignment through shared processes while maintaining product-level focus., • Coordinating our Subject Matter Experts to inform strategy, roadmapping, and sales enablement., • Acting as internal product owner for the DCIM initiative with Mitsubishi, guiding early-stage ideation and development., • Working with the Chief Product Officer and Chief Technology Officer to ensure software development stays on budget., • Leading change through influence—aligning stakeholders, driving accountability, and turning complexity into action. Responsibilities As a result, key responsibilities include: • Line management of selected Product Management team members., • Define, track, and report KPIs for the product suite, with monthly updates to the CPO., • Maintain up-to-date product roadmaps and release plans, leveraging input from the Technology team and SME pool., • Coordinate SME contributions to product marketing, sales, and business development., • Monitor key customer requirements and work with SGS and Mitsubishi Electric sales teams to proactively prepare for RFPs and new opportunities., • Act as the primary contact for Mitsubishi Electric on the DCIM initiative, owning related processes and serving as Product Owner., • Collaborate with the UX Lead to deliver user-centric products with standout workflows and experiences. Objectives: • Define and report monthly KPIs across the product suite to the CPO., • Embed UX as a core element of our products—particularly in the configuration and operation of Strata Grid 4., • Deliver on DCIM goals through close collaboration with Mitsubishi Electric and the SGS Product Development Team., • Refresh and implement product management processes, with ownership of key areas agreed with the CPO., • Lead the delivery of Product Management contributions to marketing, sales, and business development through strong process leadership. Key Skills and Experience: • Strong academic background in Computer Science, Electrical/Electronic Engineering, or a related discipline., • Minimum 5 years’ experience in a product development environment, including 3 years as a Product Owner or Business Analyst working with advanced software systems—or equivalent experience in energy sector consulting within a product-focused company., • Proven track record in leading and scaling product management across a portfolio of products, ideally in high-growth or complex environments., • Ability to define product vision and translate it into actionable roadmaps—combining strategic insight, operational planning, and cross-functional communication., • Deep understanding of Agile methodologies, with the flexibility to adapt frameworks to suit different teams and business contexts., • Proficient in tools such as: Aha! for strategic planning and roadmapping, • JIRA for backlog and sprint management, • Confluence for documentation and knowledge sharing, • Miro for collaborative ideation and stakeholder engagement, • Strong market analysis skills—able to interpret data, identify trends, and apply insights to strategy and product marketing. Line Management Experience • Effective workload management and clear communication of team objectives., • Skilled in handling challenging situations with integrity and emotional intelligence., • Inclusive and empathetic leadership style., • Experience in conflict resolution and appropriate use of organisational support systems (e.g. HR, Occupational Health)., • Committed to individual development through feedback, delegation, and one-to-one support. Cross-Team Collaboration • Comfortable mentoring across product and development teams, promoting best practices and continuous improvement., • Collaborative and confident in engaging with product, marketing, sales, and senior leadership—both within SGS and Mitsubishi Electric., • Strong leadership and motivational skills, with a focus on empowerment and team engagement., • Consistent delivery against milestones and deadlines., • Ability to manage multiple workstreams in parallel., • Excellent communication and presentation skills, with the ability to convey complex ideas clearly. Benefits • 33 days holiday, • 5% matched Employer pension scheme, • Opportunity to participate in the Company’s Profit-Sharing Incentive Bonus scheme, up to a maximum of 12% of base salary, • Private Medical Insurance through Vitality, • Life Cover (3x), • Cyclescheme, • EV Scheme

Job Title: Contact Centre Team Leader Location: Glasgow City Centre Hours: 40 hours per week, including evenings and 1 in 3 weekends Salary: £30,000 (DOE) Plus Bonus About Optical Express Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract procedures. With over 35 years of expertise, we continue to lead the way in ophthalmic care across the UK, Ireland, and mainland Europe. Supported by an esteemed International Medical Advisory Board, we work with world-renowned innovators such as Johnson & Johnson Vision and Zeiss, ensuring patients benefit from cutting-edge technology, highly skilled surgeons, and exceptional clinical outcomes. The Opportunity Due to continued growth and recent acquisitions, we are looking for a dynamic and experienced Contact Centre Team Leader to join our high-performing team. This role plays a key part in ensuring operational excellence and outstanding service delivery across our inbound and outbound contact centre functions. Reporting directly to the Head of Contact Centre, you will be responsible for leading, motivating, and developing a team of contact centre agents, driving performance, and maintaining high-quality standards across all patient interactions. Key Responsibilities • Lead and manage a team of contact centre agents, ensuring consistent service delivery across all channels., • Monitor daily team performance, identifying trends, and implementing improvements to meet KPIs., • Coach, train, and support team members to develop their skills and maintain high standards., • Handle escalations and complex queries where necessary., • Support recruitment, onboarding, and ongoing development of new team members., • Ensure compliance with all internal processes and HR frameworks., • Collaborate with senior management to contribute to overall contact centre strategy., • Proven experience in a contact centre team leader or supervisory role., • Strong people management and coaching skills., • Excellent communication and interpersonal abilities., • Ability to manage multiple teams and workstreams, often across different brands., • Experience managing performance and behaviours in line with HR best practices. Our Contact Centre operates: • Monday to Friday: 8am – 9pm, • Saturday: 9am – 8pm, • Sunday: 9am – 7pm, • Competitive salary, • Modern, state-of-the-art working environment, • 29 days’ annual leave, • Pension scheme, • Free Laser Eye and Intraocular Lens Surgery, • Free eye tests and discounted eyewear, • Generous family & friends discount scheme If you’re an experienced team leader looking to join a forward-thinking, global organisation with opportunities to grow, apply now by uploading your CV.

The Role - Assistant Building Manager Salary - £30k - £32k (depending on experience) Hours - 7.Monday to Friday) Location - Glasgow City Centre Role Benefits: - Pension scheme Private medical Career progression Our client, a prominent name in the property sector, is looking fo

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Due to continued growth of our South American businesses we have an exciting opportunity for a Spanish speaking Accountant to join our growing Accountancy & Finance function in Glasgow. As a Spanish Speaking Senior Accountant you will be responsible for leading the centralisation of work from regional finance teams across South America and the USA to Glasgow ensuring monthly accounting procedures are completed accurately and within agreed timelines. You'll also help drive the improvement of our processes and support the development of the team. How you'll make an impact • Support the centralising of accounting work to the Glasgow Accounting Centre., • Work effectively with colleagues both locally in Glasgow and remotely in South America and the US., • Production of accurate management accounts, and relevant commentary, • Prepare and review reconciliations to verify the accuracy of management accounts and perform monthly, quarterly and year-to-date variance analysis to budget and prior year on P&L., • Preparation and review of monthly reporting packs and production and review of ad hoc reporting as requested., • Assistance and support in response to external and internal audit requests., • Research of technical accounting matters under US GAAP and other regional GAAPs., • Cooperate with the off-shore processing team on balance sheet reconciliations and outsourced accounting functions., • Provide support for Finance Business Partners and other departments as queries arise, • Ensure SOX requirements are met., • Assisting the Finance Manager with ah-hoc finance projects and technical tasks and taking the lead on elements of the projects., • Fluency in Spanish & English, • Qualified Accountant (CA, ACCA, ACA,CIMA or equivalent) or relevent experience, • US GAAP experience – Highly desirable, • SOX experience, • Ability to manage priorities whilst adhering to agreed timeframes, • Attention to detail, • Flexible when dealing with multiple tasks and environments On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in the position please send your CV and cover letter to Miss Yvonne Sweeney, Kelvin Medical Centre, 96 Napiershall St, G20, yvonne. We are keen to recruit an enthusiastic, experienced, motivated Practice Nurse to join our friendly team at Kelvin Medical Centre.

Provide medical and surgical care for small animals as part of a small animal practice. We are small animal only but see some exotics and occasionally work with otters and turtles at the Sea Life Centre.

Insight Analyst Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support. What you’ll do: • Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements, • Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action, • Design and develop MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures, • Capture, refine and fulfil one-off insight and report requests from the business, • Ensure control documentation is kept up to date and perform quality checks, • Passion for data with an inquisitive mind and excellent analytical and problem-solving skills, • Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis, • Proven fluency in SQL or Python, writing code which is clean and easily interpreted, • Outstanding visualisation skills (we use Tableau), • Demonstrable ability to extract and transform data for use in modelling and machine learning, • Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

We are small, friendly, South-side practice and are looking to recruit a part time reception/admin person for 20 hours per week (2pm – 6pm) Monday to Friday.Experience would be preferred but is not essential as we will provide full training.We are looking for someone who can multi-task in a fast m