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Description SHIFTS YOU ARE APPLYING FOR: 7.75hrs p/w; Sun 11:00 - 16:00; Wed 15:00 - 18:00 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 9.50hrs p/w; Thu 13:00 - 20:00; Sat 14:30 - 17:30 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Job Summary: Company: Cuffe and Taylor Department: Operations Location: Preston London or remote (UK) Reports to: Senior Event Manager Working Hours: Full time 09:00am 17:00pm 40 hours per week with extra weekend working throughout festival season onsite. Some travel required. Cuffe & Taylor is one of the UKs top live music theatre and event promoters. Established for more than 10 years and part of the Live Nation family they present breath-taking tours festivals and shows across the UK filling football stadiums arenas theatres and major historical sites. Cuffe & Taylors roster of artists is extensive and varied including Diana Ross Lionel Richie Britney Spears Christina Aguilera Mariah Carey Lewis Capaldi Sir Tom Jones Kylie Noel Gallaghers High Flying Birds Stereophonics George Ezra The Strokes Sam Fender Def Leppard Noah Kahan Alanis Morissette Stevie Wonder and Justin Timberlake. They also operate a hugely successful theatre touring department across the UK and internationally programming thousands of nights of entertainment ranging from live podcasts screento-stage TV adaptations and musical 2023 they were recipients of an Olivier Award for Best Family Show for their original production of Hey Duggee - The Live Theatre Show. The event manager will work within the operations team and be a key role in the planning and delivery of festivals concerts and tours at Cuffe & this role the successful candidate will be involved with all aspects of the event management including but not limited to procurement and budget management. Alongside working with the finance marketing ticketing promoting team to deliver a successful event. For this role you should have exceptional organisational communication and leadership skills. Having experience in the following roles; event management project management; event co-ordination; production co-ordinator would be an advantage. Cuffe & Taylor is made up of a diverse group of individuals but we all share the same passion for putting our employees first. We have a fun atmosphere within the team which helps us maintain an open approachable department which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team. Competencies / Skills / Knowledge / Experience Essential • Detailed project management / planning experience, • Experience in budget management, • Ability to work efficiently under pressure and tight deadlines, • Excellent organisational and administrative skills, • Excellent IT skills including Microsoft Office and Excel, • Extremely well organised and self-motivated Desirable • Procurement Management, • Event Management training, • SIA training, • Crowd Management training, • Experience with sustainability practices, • Experience in planning large scale events (5000 people ), • Experience in negotiation with suppliers, • Experience in liaison with local authorities, • Knowledge of live music industry and event management experience The following attributes determine how the role will be carried out and are required to be a success • Confidence to lead and manage, • Excellent communication skills, • Excellent organisational and administrative skills, • High level of integrity and discretion, • Flexibility, • Maturity and level-headedness, • Proactive approach to problem solving You may have prior experience involving project management; local authority licensing department; licence compliance; event management; event coordination; health and safety • Delivery planning and operational management of festivals concerts and events, • Regular liaison with and progress reports to Senior Event Manager and Director of Operations via weekly meetings or any other means as appropriate, • Budget management of festivals and concerts, • Procurement management and contracting of suppliers including but not limited to stages structures marquees cabins fencing trakway power toilets showers catering accommodation Wi-Fi CCTV signage etc., • Procurement management and contracting of site management health and safety management waste management artist liaison production management traffic management security and medical etc., • Assisting with the preparation of site plans specifications and the event management safety paperwork, • Strong liaison with statutory and non-statutory local agencies (e.g. police fire ambulance service landowner environmental health licensing building control emergency planning planning and Highways Agency where required) to include attendance at Safety Advisory Group meetings and meetings with agencies and regular updates, • Liaison with residents including management of the local resident information and ticket schemes, • Ensuring sustainability best practice through Green Nation, • Working with the promoting department to ensure the budgets are up to date and artist requirements are delivered, • Working with the marketing team to ensure the website customer information and graphical maps are correct and up to date, • Working with ticketing team throughout the ticketing process from set up to delivery, • Working with the finance team to maintain up to date budgets and to approve and submit invoices, • Working with the festival assistant on the management and response to customers, • Liaising with sponsors sponsor activations sponsorship teams and bars / traders (including boutique camping) and ensuring their requirements have been negotiated booked and met, • Ad hoc tasks as required We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities. While this is a great opportunity in an exciting industry this is not just a chance to see shows for free! The role is not your ordinary 9-5 and the industry is demanding with sometimes unsociable and long hours. The excitement and energy of the shows tours and festivals we create comes from the hard work and dedication we commit to our work and this role is no exception to this. So get ready to bring your best to the role. Cuffe and Taylor is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts LN Media and Artist Nation Management. APPLICATION DEADLINE: 11th August 2025. We reserve the right to close applications at any time. #CuffeandTaylor Required Experience: Manager Key Skills Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation Employment Type : Full-Time Experience: years Vacancy: 1

Northridge Care Group is a private organisation that offers high quality residential care for children and young people with complex needs associated with challenging behaviour. Role: Residential Childcare Worker Salary: 33351.52 - 33759.20 (This includes an average of 12 sleep-ins per month). Hours: 39.2 hours per week. Rota Pattern: 5-week rolling rota. 2 days on shift and 3 days off pattern. 55 paid per sleep-in carried out. Annual Leave: 28 days annual leave as standard. This rises by an additional day for every year of service up to 5 years. Benefits you can expect as a Residential Childcare Worker at Northridge Care Group: • Opportunities for career development., • Employee of the Quarter Scheme - 300 bonus per home for an employee who has gone above and beyond., • Employee of the year - 500 award to one employee companywide., • Ofsted bonus: 150 for a good rating. 300 for outstanding rating per year., • Bereavement Leave, • Refer a friend scheme - Up to 400 after successful completion of their probationary period., • Company Pension Scheme, • Loyalty Bonus - 100 for 1 years service 200 for 2 years service 300 for 3 years service etc capped at 500 from 5 years service onwards. Young People; Support the Registered Manager in ensuring that each young person has their needs met through effective assessment and care planning. Review and monitor care plans ensuring that they are up to date and contribute to review reports as directed. Communicate relevant information to other staff in the home. Supervise and be involved in in young peoples social life-long learning plans and recreational activities in line with care plans. Assist in the management of behavioural difficulties and young people in vulnerable situations within the policies and procedures set out by Northridge Care Group Ltd. Provide an emotionally secure consistent warm supportive and nurturing environment appropriate to the physical social cultural and religious needs of young people. Act as a Key worker to a young person taking on responsibility for specified areas of care and support including ensuring all medical needs are met and supporting the young person to advocate for their own needs and wishes. Work in a way that ensures the home meets Ofsted standards. Ensure that you contribute positively to the safeguarding culture at Northridge Care Group Ltd. Safeguard and protect the health and well-being of children. Ensure that you work in a way that demonstrates a commitment to the rights of people with emotional & challenging behaviours and learning difficulties. Ensure that strategies developed in response to challenging behaviours are consistently applied in the home and contribute to their ongoing review and development. Support and motivate young people to maintain good levels of personal/environmental hygiene. In line with policies and procedures administer medication and ensure that medical emergencies are dealt with appropriately. Ensure that young peoples personal property and clothing is maintained to a high standard and report any requirements to the Registered Manager. Ensure that you work in accordance with all Company policies and procedures. Practice integrity in all dealings with young peoples personal and financial affairs and avoid abuse of the privileged relationship that exists with young people. Facilitate and support young people in individual and collective decision making. Promote choice and involvement. Participate in Staff and young peoples meetings when required maintaining records as needed. Training and Development; Maintain your own skills and knowledge undertaking all mandatory and developmental training as required. Health and Safety; Report to the Registered Manager any infectious illness or accident incurred by a young person colleague or other person. Ensure that all Health and Safety Emergency and Fire policies and procedures are followed. Support Registered Managers in ensuring compliance. Ensure that equipment is clean and well-maintained report any damage faults or hazards to the Registered Manager and / or Handyperson. Promote safe working practice within the Northridge Care Group organisation. Ensure that the security of your home is maintained at all times. General; At all times promote and ensure anti discriminatory practice. Assist in maintaining financial records in line with Company policies and procedures. Carry out administrative tasks as and when required. Welcome visitors. Provide refreshments/assistance as and when required. Act as a champion for the business through excellent communication appropriate behaviour and professional appearance. Subscribe to and align all your work with Northridge Care Groups values. Develop effective working relationships with other employees within the service managing any areas of disagreement in a collaborative manner. Adhere to existing working practices methods and procedures. Undertake relevant training and development activities and respond positively to new and alternative systems. Demonstrate ability to plan effectively with good time management (Planning shifts checking diaries delegating appointments and tasks to newer staff directing others efficiently meeting deadlines checking others have completed work delegated accountability). Ability to prioritise workload appropriately. Ability to delegate effectively (Recognising the strengths and weaknesses within a team and utilising them). Show initiative drive and passion to developing the home the staff team and the young people. Person Specification Experience and Qualifications; GCSE Maths and English (or equivalent) Skills & Abilities; Proven ability to work as part of a team and to use own initiative when necessary. Commitment to working with young people in a respectful way that honours their wishes. Self-motivated flexible and enthusiastic with the ability to motivate others to achieve their goals Good written and verbal communication skills. Able to tailor communication to groups with differing levels of engagement and understanding (young people families etc) Able to build positive relationships with young people their families and colleagues. Works collaboratively with others sharing ideas and information at all times Able to work in a solution focused way Knowledge and understanding of issues relating to young people with emotionally challenging behaviours and / or learning difficulties Knowledge of care planning systems Able to make justified decisions based on limited information Behaviours; Has a strong work ethic is reliable and flexible Is honest and trustworthy with high levels of personal integrity Has high standards of personal presentation Ensures own punctuality Acts with kindness patience empathy and compassion Is pro-active and accountable for own actions Self-motivated Demonstrates a commitment to equality diversity and inclusion Is committed to own ongoing personal development and training. Other; Ability to occasionally work out of normal office hours and be on call to managers. Full driving license Willing to use own vehicle when required Key Skills Bidding,IT Hardware & Networking,CMMS,ABB,Marketing & Advertising,Interpretation Employment Type : Full Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 9.50hrs p/w; Tue 07:00 - 10:00; Thu 07:00 - 10:30; Sat 07:00 - 10:00 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 7.75hrs p/w; Sun 12:00 - 17:00; Tue 16:00 - 19:00 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 9hrs p/w; Thu 15:00 - 18:00; Sat 11:00 - 17:30 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 10hrs p/w; Tue 14:45 - 20:00; Wed 14:45 - 20:00 Working as part of a fast-paced store team your top priority will be to locate pack and promptly process stock ensuring its beautifully presented to our customers. When youre needed to work on the salesfloor your outstanding customer service skills will shine return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Stock Team Member youwill have perfect products available for our online customers by: • Accurately processing stock quickly and to the highest standard which includes locating packing and promptly transferring stock in and out of store, • Meeting deadlines to always deliver to our customers at the promised time, • Keeping operational areas of the store clean tidy and organised, • Working in all areas of the store as needed including the sales floors to offer fast and friendly service About You: • A great communicator who is friendly calm and efficient even on your busiest days, • Accurate thorough and well organised with excellent attention to detail, • You take pride in your work and approach all tasks with energy pace and dedication, • Happy to work on your own and keep yourself busy to achieve all performance targets, • Flexible supportive and always ready to go the extra mile for your team and our customers This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Delivery #Assistant #Shop #Packaging #Operative #Colleague #Stockroom Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 09:00 - 17:30; Tue 09:00 - 17:30; Wed 09:00 - 17:30; Fri 09:00 - 17:30; Sat 09:00 - 17:30 To be a successful Sales Manager you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied fast paced challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading coaching and motivating a team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role: To be a successful Sales Manager you will: • Support the Store management team across all product areas back of house and running the store when needed, • Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial operationally efficient safe and where targets are met, • Create an atmosphere where supporting motivating and inspiring your team to be at their best is at the core of everything you do, • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team About You: • You are passionate about our customers our people and our products. This passion and energetic approach to work inspires and motivate others creating a great working atmosphere and team spirit, • You have exceptional commercial understanding with the know how to create a fantastic shopping experience for our customers, • A team player who works at their best in a results driven fast paced and challenging environment. You have the ability to adapt to change quickly bringing the rest of the team on board with the new objectives, • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others, • Able to demonstrate the ability to problem solve make sound business decisions confidently challenge processes and generate innovative ideas to take the business forward, • Confident when dealing with people issues This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. Whats Next Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. Required Experience: Manager Key Skills Information Systems,Instrument,Access,Agriculture,Corporate Risk Management,Cement Employment Type : Full-Time Experience: years Vacancy: 1

Description SHIFTS YOU ARE APPLYING FOR: 16.75hrs p/w; Sun 11:00 - 16:00; Mon 15:30 - 20:00; Tue 15:30 - 20:00; Sat 14:30 - 17:30 Working as part of a fast-paced store team your top priority will be to offer outstanding service and excellent stock operations to our return for supporting all Company policies and procedures and having a great attitude to work we will invest in you and your development from day one. Flexible working options are available. About the Role: To be a successful Sales Team Member you will: • Offer fast and friendly service at all times helping our customers to find the perfect products, • Share your passion and knowledge about our amazing products, • Work in all areas of the store including sales floors stockrooms and processing deliveries About You: • A great communicator whos always looking for ways you can help, • Friendly calm and efficient even on your busiest days, • Excited about the challenge of a varied and fast-paced job This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship Whats Next As part of your application you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you. In order to apply for this position you must not have had an unsuccessful online assessment (as detailed above) in the last 6 months. Best of luck! #Assistant #Customer #Shop #Associate #Consultant #Delivery #Colleague Key Skills Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI Employment Type : Full-Time Experience: years Vacancy: 1

Job Title: Customer Engagement Performance Coach Reports to: Head of Customer Operations Location: Head office Department: Customer Engagement Team Key Later Life Finance is proud to be part of the ___ family. We're the later life lending experts, offering financial products and solutions to UK homeowners, and we help our customers unlock a better retirement by accessing some of the wealth tied up in their properties. Role Purpose To coach, inspire and engage a high-performing call centre team that delivers exceptional customer service, drives operational efficiency, and supports the organisation’s strategic goals. The Performance Coach is responsible for ensuring service levels are met, staff are engaged and developed, and continuous improvement is embedded in all aspects of the operation. Whats in it for you? 23 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | Simply Health cashback plan | Life Assurance – x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay Key Responsibilities: People development • Coach, lead, and develop agents to achieve individual and team performance targets., • Foster a culture of accountability, collaboration, and continuous learning. Operational Excellence • Monitor and manage call centre KPIs including service levels, call handling times, customer satisfaction, and first contact resolution., • Identify and implement process improvements to enhance efficiency and customer experience. Customer Focus • Champion a customer-first culture, ensuring all interactions are handled with empathy, professionalism, and efficiency., • Analyse customer feedback and complaints to identify trends and drive service improvements., • Collaborate with other departments to resolve complex customer issues and improve end-to-end journeys. Insight • Produce and present regular performance reports for Head of Operations., • Use customer feedback to identify trends, forecast demand, and inform strategic decisions. Compliance & Quality • Ensure adherence to regulatory requirements, internal policies, and quality standards., • Maintain up-to-date knowledge of industry best practices and compliance obligations. Key Skills & Experience we look for • Proven experience with coaching experience in a call centre or customer service operation., • Strong people development skills., • Excellent analytical and problem-solving abilities., • Proficient in using contact centre systems, CRM platforms, and reporting tools., • Exceptional communication and stakeholder management skills., • Ability to work under pressure and adapt to changing priorities. Success Measures • Achievement of service level and customer satisfaction targets., • Achievement of KPIs, as well as improving numbers., • High employee engagement and low attrition., • Delivery of actionable insights and continuous improvement initiatives., • Strong cross-functional collaboration and stakeholder feedback. Sound like you? Apply now, or reach out to