Customer Liaison Officer – Ballymena
hace 5 días
Ballymena
Customer Liaison Officer, Ballymena, 6 months with possible extension, £14.13 per hour. Your new company A public sector organisation is recruiting for a Customer Liaison Officer based in Ballymena. Your new role As Customer Liaison Officer, you will provide professional, confidential and comprehensive administrative support to a busy community‑focused department. Your role will be vital in ensuring smooth day‑to‑day operations by delivering high‑quality administrative, customer‑service and coordination support.Key responsibilities include: • Managing diaries, scheduling meetings and handling incoming communications., • Providing a full range of administrative services including word processing, maintaining spreadsheets and databases, preparing presentations, photocopying and filing., • Organising and coordinating events, seminars and training programmes—including booking venues, arranging catering and managing delegate registrations., • Attending meetings to take notes, prepare minutes and follow up on agreed actions., • Supporting marketing and promotional activities, including preparing materials and updating online content., • Assisting with customer enquiries, complaints handling and general service queries., • Managing bookings and payments for community facilities using both paper‑based and electronic systems., • Handling cash in line with organisational procedures., • Maintaining accurate information systems and complying with relevant policies, including health & safety, data management and quality standards., • At least 2 years’ administrative experience in a busy office environment, including:, • Managing high volumes of work, • Prioritising competing tasks, • Competent use of office technology such as word processingOR, if you do not meet the above qualification requirements:, • A minimum of 4 years’ administrative experience in a busy office environment demonstrating the same competencies listed above.Skills & Knowledge:, • Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)., • Excellent organisational and communication skills with the ability to handle public enquiries professionally., • Ability to work accurately, meet deadlines and manage multiple priorities.Additional Requirements:, • Access to a suitable form of transport to carry out the duties of the role (reasonable adjustments apply where necessary)., • Strong interpersonal skills and the ability to work effectively with colleagues, partners and members of the public.What you'll get in return, • Based in Ballymena, • £14.13 per hour, • Temporary post for 6 months with possibility of extension, • Free onsite parking available 4771328