General Manager
4 days ago
City of London
We’re hiring: General Manager – UK 🇬🇧 Ready to lead the charge for Unicorn in one of our fastest-growing markets? We’re looking for a bold, business-savvy leader to run our UK operations. You’ll own the full scope — from financial performance to team leadership and strategic growth. This isn’t just a job. It’s your chance to shape the future of hospitality services in the UK. The Role: General Manager – UK We are seeking a driven, entrepreneurial General Manager to lead and grow our business operations in the UK. This is a senior leadership role with full responsibility for operational performance, financial outcomes, team management, and strategic growth. You’ll oversee a multi-site operation, drive service excellence, and shape the future of Unicorn in one of our most important markets. 📍 Location: London (base for UK operations) with regular travel to partner hotels across the country Key Responsibilities 💼 • Lead all business operations across Unicorn’s hotel partnerships in the UK, • Build, scale, and manage high-performing service and housekeeping teams, • Own P&L responsibilities: budgeting, forecasting, financial reporting, and cost controls, • Ensure operational excellence through structured processes, audits, and service innovation, • Drive long-term partnerships with hotel clients through performance, communication, and trust, • Recruit and develop team leads and frontline staff, fostering a high-performance culture, • Collaborate closely with HQ to align on strategy, growth initiatives, and digital solutions, • Identify and secure new business opportunities to expand Unicorn’s presence in the UK, • Ensure compliance with UK employment law, health & safety regulations, and quality standards, • Champion our culture of flexibility, transparency, and guest-first thinking What We’re Looking For 🚀 • Strong track record in hotel operations, ideally with a background in housekeeping & front desk, • Proven leadership experience in managing multi-site teams and full business units, • Solid financial acumen — comfortable owning budgets, forecasts, and reporting, • Business-minded and comfortable with client engagement and sales, • Digital mindset: experience with tech-driven operations, reporting tools, and automation, • Strategic thinker who can also execute hands-on and lead by example, • Good knowledge of UK labour law and employment practices, including compliance and HR frameworks, • Excellent interpersonal and communication skills, with a client-first mentality, • Fluent in English (required), • Valid UK driving licence, • Based in London or the South East, with willingness to travel nationwide Why Join Unicorn? ✅ • Lead the UK market for a fast-growing, international hospitality company, • Work with a purpose-driven team at the forefront of service innovation, • Shape strategy and growth while staying close to day-to-day execution, • Join a company where people and partnerships matter — from guests to teams to clients, • Be part of a journey that’s only just getting started 💰 Salary: £70,000 – £80,000 per year (DOE) Start Date Preferably October/November 2025 Let’s redefine hospitality services — together 🙌 About Us 🦄 Unicorn is redefining hospitality services for the modern, digital-first hotel operator. We do and own HOaaS – Hotel Operation as a service. We are a hotel-company , run by hoteliers. We are a leading international service partner with a growing footprint across Europe. Our mission is clear: deliver world-class service experiences that elevate both guest satisfaction and operational performance.