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  • Telesales Operative
    Telesales Operative
    3 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

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  • Fundraising Officer
    Fundraising Officer
    8 days ago
    £17122 yearly
    Part-time
    Ruislip

    Fundraising Officer (Part-Time) Location: Eastcote, HA4 9XA (with some potential for home working) Salary: £30,000 FTE (£17,015 pro rata, inclusive of holiday allowance) Hours: 22 hours per week during school term time (39 weeks) plus 7 hours per week for 7 weeks during school holidays Reports to: Fundraising & Communications Manager Help Make a Difference for ADHD and Autistic People Across North West London The Centre for ADHD and Autism Support (CAAS) is looking for a passionate, proactive and relationship-focused Fundraising Officer to help grow our income and expand our impact across North West London. Every year, CAAS supports hundreds of ADHD and autistic children, young people, adults and their families through information, advice, support services, training and community programmes. As demand for our services continues to grow, we are seeking a talented fundraiser who can help us build strong supporter relationships, develop new income streams, and ensure our vital work reaches even more people. If you are an experienced fundraiser who enjoys building connections, creating opportunities and making a real difference in your community, we'd love to hear from you. About the Role Working closely with the Fundraising & Communications Manager and CEO, you will play a key role in developing and delivering fundraising activities that generate sustainable income and increase awareness of CAAS. This varied and rewarding role will include: • Developing and delivering community fundraising initiatives and events, • Recruiting and supporting individual and community fundraisers, • Building relationships with donors, schools, community groups and corporate partners, • Researching and developing new fundraising opportunities, • Supporting trust and grant applications, • Helping to grow digital and social media fundraising campaigns, • Maintaining fundraising records and supporter data using our CRM, • Representing CAAS at events, presentations and community engagements You will also act as an ambassador for the charity, delivering excellent supporter care and helping donors understand the impact of their contributions. About You We're looking for someone who brings enthusiasm, initiative and a proven ability to generate income through fundraising activities. You will have: Essential • Experience in a fundraising role, ideally within the charity or not-for-profit sector, • A successful track record in community fundraising, events, individual giving or related income generation, • Experience building relationships with donors, supporters, community groups or corporate partners, • Strong communication and presentation skills, • Excellent written skills, including experience preparing funding applications or fundraising materials, • Experience using a CRM or database to manage supporter information, • Strong organisational skills and the ability to manage competing priorities, • A positive, professional and collaborative approach Desirable • Experience supporting fundraising volunteers or volunteer groups, • Corporate fundraising experience, • Experience contributing to larger trust and foundation applications, • Knowledge of digital fundraising and social media campaigns, • A fundraising qualification or equivalent experience, • Full UK driving licence You do not need previous experience of working with ADHD or autistic people. Full training will be provided. What matters most is that you share our commitment to inclusion, diversity and improving the lives of neurodivergent people and their families. Why Join CAAS? Make a genuine difference to local families and communities Join a passionate and supportive team Flexible working arrangements available Opportunity to develop your fundraising career across multiple income streams Training and professional development opportunities Be part of a respected charity with a growing impact across North West London Our Commitment to Equality, Diversity and Inclusion CAAS values diversity and welcomes applications from people of all backgrounds. We particularly encourage applications from people from Black, Asian and ethnic minority communities, disabled people, and LGBTQ+ candidates. We are committed to flexible working and will consider options including term-time working, compressed hours, annualised hours and job-share arrangements where appropriate. Safeguarding CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful candidate will be required to provide satisfactory references, complete pre-employment checks and undertake an Enhanced DBS check. Apply Now Join us and help create neurodiverse-aware communities where ADHD and autistic people can thrive. Applying If you’re looking for a supportive, inclusive workplace, we’d be delighted to receive your application, along with a short covering note. Please note that all applications must be completed through completion of our application, available via our website. CV's alone will NOT be accepted. Please note If you haven’t heard from us within two weeks of the closing date, please assume that you have not been shortlisted for interview. Due to the volume of applications we receive, we are unfortunately unable to respond to everyone individually. Thank you for considering a role with us – we genuinely value your interest and hope you will consider applying for future opportunities.

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  • Personal Shopper
    Personal Shopper
    23 days ago
    £20–£40 hourly
    Full-time
    Ruislip

    Personal Shopper — Job Listing Job Title: Personal Shopper Location: [Location] Employment Type: Full-time / Part-time Salary: [Salary or hourly rate] About the Role We are looking for a friendly, organised, and reliable Personal Shopper to provide a high-quality, personalised shopping experience for our clients. You will be responsible for understanding each client’s preferences and finding products that match their style, needs, and budget. Key Responsibilities • Understand clients’ preferences, requirements, and budgets., • Research and select clothing, accessories, gifts, and other products., • Create personalised shopping recommendations., • Keep up with current fashion, lifestyle, and retail trends., • Communicate with clients throughout the shopping process., • Manage purchases, returns, and exchanges when required., • Build strong and professional relationships with clients., • Provide excellent customer service and maintain confidentiality. What We’re Looking For • Excellent communication and people skills., • Strong organisation and time-management abilities., • Good knowledge of fashion, retail, and current trends., • A good eye for style, quality, and value., • Confidence working independently and making recommendations., • Previous experience in retail, styling, customer service, or personal shopping is desirable but not essential. Why Join Us? • Competitive pay., • Flexible working opportunities., • Work with a variety of clients and products., • Opportunities to develop your styling and customer-service skills., • A friendly and creative working environment. To Apply: Send your CV and a short introduction explaining why you would be a great Personal Shopper to [email/contact details].

    No experience
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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    1 month ago
    £27000 yearly
    Full-time
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Company Director
    Company Director
    2 months ago
    £12–£20 hourly
    Part-time
    Ruislip

    Location: London, United Kingdom/ Work from Home Job Type: Part time/ 4 hours per day Salary: Competitive (depending on experience) Role: We are a Middle east based Automative Service company looking for an experienced and motivated Company Director to lead and manage our business operations. The successful candidate will be responsible for developing business strategies, overseeing daily operations, driving company growth, and ensuring compliance with UK regulations. Key Responsibilities * Lead the company’s strategic planning and business development. * Manage the day-to-day operations of the business. * Oversee financial performance, budgeting, and profitability. * Develop and maintain relationships with clients, suppliers, and business partners. * Ensure compliance with UK legal, financial, and regulatory requirements. * Recruit, manage, and motivate employees. * Identify new business opportunities and implement growth strategies. * Monitor company performance and introduce operational improvements. * Represent the company at meetings and negotiations. * Prepare reports and present business performance to shareholders where required. Requirements * Proven experience in a senior management or director-level role. * Strong leadership and organisational skills. * Excellent communication and negotiation abilities. * Good financial and commercial awareness. * Ability to make strategic decisions and solve complex problems. * Knowledge of UK business regulations and compliance requirements. * Right to work in the UK. What We Offer * Competitive salary. * Career growth opportunities. * Supportive and professional working environment. * Opportunity to play a key role in the company’s success. Apply now if you are an ambitious leader with a passion for driving business success and delivering outstanding results

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