Office customer service jobs in Dagenham - Page 2Create job alerts

We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned – in our work together Agile – in the face of challenge Accountable – to our promises Action – with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: * 33 days holiday (inclusive of Bank Holidays) * Employee Assistance Programme * Annual Incentive Plan * Life Assurance * Health & Wellbeing Programme, including health cash plan and employee assistance * Pension Plan * High St Reward Scheme * Refer a Friend Programme * Free Parking * Frequent Technology User Free Eye Care * Employee Recognition Programme * And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process * Initial discussion with our Resourcing Team. * On-site interview process (1–2 stages depending on role). * Successful candidates will be notified, and start dates confirmed. If you haven’t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies: We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name

Job Description** Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients. Responsibilities • Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed., • Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary. Qualifications – Essential • GCSE (or equivalent) in English Language and Mathematics., • NVQ Level 4 qualification or equivalent experience., • Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: • Experience in collecting technical data and performance indicators, ensuring records are accurate and up-to-date., • Recent experience in accurately inputting, interrogating, updating, and monitoring data for administrative and IT systems., • Ability to handle technical service inquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders, ensuring the right information is forwarded to the relevant officer when necessary., • Experience in recording complaints, closely monitoring them, and taking action to ensure the service meets response criteria., • Familiarity with the preparation and administration of all aspects of tender documentation, including packaging, sending, and receiving tenders in accordance with established orders and procedures., • Experience in recording and managing the receipt and issuance of keys and fobs, ordering keys as needed, and assisting with property access., • Ability to actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required., • Commitment to customer care and excellent service delivery., • Carry out all duties with consideration for health and safety regulations and legislation, equal opportunities, customer care policies, and the new technology agreement., • Willingness to undertake additional work related to the level and nature of the post holder's responsibilities to ensure the continued efficient operation of the service. Compliance Requirements • 3 Years of References, • Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace

Job Title: Universal Credit Administrator Rate: £16.14 hour Contract Type: Temporary - initially 3 months Location: Newham Are you passionate about helping others and ready to make a difference? Join our Income Collection team as a Universal Credit Administrator! This role is perfect for someone who thrives in a dynamic environment and is eager to support residents through the Universal Credit process. About the Role In this temporary position, you'll play a vital role in ensuring our operations run smoothly while working primarily from home, with occasional team meetings at the office. If you are organised, proactive, and enjoy tackling challenges, we want to hear from you! Key Responsibilities Coordinate daily office activities for seamless operations Manage the Universal Credit Landlord Portal and secure email inbox Handle incoming calls and emails, serving as the first point of contact for Universal Credit inquiries Maintain accurate records, documentation, and databases Support budgeting and basic bookkeeping tasks Prepare reports and presentations as needed Assist colleagues with general administrative duties Ensure compliance with policies and proceduresWhat We're Looking For Experience: Previous administrative experience in a busy office Proven customer service skills Experience in managing changing priorities and producing presentations Previous experience using the Universal Credit Landlord Portal. Monitoring of Universal Credit & Income Team email inbox Previous experience in using the Universal Credit Landlord Portal. Skills & Abilities: Strong communication skills, with the ability to write clearly Excellent IT skills, including Microsoft Office Suite Strong time management and organisational abilities Competent in maintaining spreadsheets and generating reportsKnowledge: Familiarity with Universal Credit processes and social housingJoin Us! If you're ready to step into a role where you can make a positive impact, apply now! We can't wait to welcome you to our enthusiastic team. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Title: Administrator Location: Dagenham Salary: £30,000 - £34,000 Days/ Hours of work: Monday - Friday, 08:30 - 17:00 Benefits · Competitive Salary · Pension Scheme · 20 days of annual leave + bank holidays, increasing to 25 days with service! · Friendly Environment · Free Onsite Parking · Company Socials The company Are you ready to take your administrative skills to the next level? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our client's vibrant team within the facilities industry! They pride themselves on creating a friendly workplace where all teams work closely together. This is a busy role where you will have the opportunity to put in place new procedures to ensure the business is performing to the highest standards. Duties · Managing the job logic system to ensure tasks are tracked and executed efficiently. · Maintaining and updating the works diary to ensure all projects are on schedule. · Assisting in preparing and sending out quotes to clients. · Overseeing account management to foster positive client relationships. · Planning installations and PPM contracts. · Ensuring all parts are ordered and sent to the site on time. · Raising Purchase Orders (POs) to streamline our procurement process. · Training and mentoring junior team members, helping them grow in their roles. The ideal candidate · Strong administration & coordination experience · Knowledge of the facilities or construction industries · Strong attention to detail · Very organised and structured · Strong communication skills · A high level of customer service · Proactive and able to us initiative Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

On behalf of my client, I am recruiting for a Customer Service Representative to join a well‑established, globally operating organisation within the engineering and manufacturing sector. Customer Service Representative. Reporting to the UK Sales Manager, you will play a key role in delivering a hi

A community management firm is seeking a full-time Customer Service Representative to join its team in Brentwood, England. This role involves providing administrative support and exemplary customer service to multiple homeowners' associations.

The ideal candidate will have customer service experience, be highly organized, and proficient in Microsoft Office. This role involves delivering high-level customer service, supporting internal sales, and managing customer accounts. A well-established organization in the engineering and manufacturi

Delivering high quality customer service by telephone and in writing in the customer services team. Job Details: Customer Service Assistant - Combined Call Centre & Back Office (2 roles). Vacancy Name Customer Service Assistant - Combined Call Centre & Back Office (2 roles).

As an Account Manager, you'll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. Experience in account management, customer service, or a commercial support role. Account Manager - Custom

The successful candidate will support the General Office Supervisor and ensure excellent customer service to internal clients. A leading law firm in Greater London is looking for a Deputy Supervisor for their General Office department. Join us to help deliver outstanding service within the firm.

The role involves responding to customer inquiries from Spanish-speaking clients, making it essential to have strong communication and customer service skills. A leading recruitment agency is seeking a Spanish-speaking Customer Service Administrator for a temporary contract of 2-3 weeks. This positi

The successful candidate will support the hire desk team, manage rental admin duties, handle customer queries, and ensure excellent service delivery. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. Key skills include effective communicat

We are seeking a Spanish-speaking Customer Service Administrator to support our team on a temporary basis. This position centres on customer service and administration rather than sales. Strong customer service or administrative background.

A well-established services company in the UK is seeking a dedicated Customer Service/Office Administrator. Ideal candidates will have strong communication and organisational skills, time management abilities, and experience in customer service. The role involves liaising with customers, managing di

Temporary to Permanent Customer Service Administrator. Office Angels is an employment agency and business. Office Angels UK is an Equal Opportunities Employer.

Earn up to £700 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Are you a confident and dedicated individual looking to make a difference in the service industry? We have the perfect opportunity for you! Our client's team is on the lookout for a Customer Service Administrator who is ready to bring their A-game and help deliver exceptional service to their valued

A well-established engineering and manufacturing business in Hove is seeking a proactive Customer Service Representative to support customers with their orders and enquiries. Ideal candidates have previous customer service experience, strong Microsoft Office skills, and the ability to work under pre

As a Front Office Host, you'll be the welcoming face of the Fife Arms, ensuring every guest enjoys a seamless and memorable stay. You'll be part of a creative, high performing team that takes pride in exceptional service and genuine hospitality. Competitive salary plus excellent TRONC and servi

A recruitment agency is seeking an Account Manager in Burgess Hill to provide outstanding customer service and manage client accounts. This fast-paced role offers a proactive approach to nurturing customer relationships and requires managing orders and service requests. Ideal candidates will have ex

Strong administrative skills with experience in managing databases and various office systems.

Are you looking for your first office role? Looking to gain experience within the customer service industry? This role could be perfect for you!. Join Our Team as a Customer Service Advisor. As our Customer Service Advisor, you will play a pivotal role in supporting client needs.

Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. Based in Airdrie Leisure Centre, Airdrie, your main task will be to assist our customers within the busy venue and ensure that they enjoy their vis

Has an overall passion for customer service.

This role combines operational excellence with a guest-hearted approach, ensuring every interaction reflects care and attention while anticipating and adapting to the unexpected for seamless service. Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates stan

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work to

This role is ideal for individuals who are interested in starting a career in medical administration and patient services.

Are you looking to use your skill set in a rewarding environment with our welcoming and specialised.Come and join the Agincare family as an Bank Administrator/Receptionist.Click here to view the care home Quality Commission rating - an Agincare employee you'll enjoy.R

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

Manage the end-to-end provisioning process for products and services, including Mobile, Broadband, and related telecom services (full training to be provided). Process, validate, and fulfil customer orders accurately and within SLA timelines. Coordinate with internal teams (Operations, Technical, Fi

Are you an ambitious recruitment consultant ready to take ownership of a thriving city-centre office and elevate it to the next level? Ritz Recruitment is searching for a dynamic Office Manager to spearhead our Manchester operation, grow a high‑performing team, and nurture our established por

Office / Finance Manager - Structural Steel Office-based - Hertfordshire | Up to £50,000 We are currently seeking an experienced Office / Finance Manager to join a well-established structural steel business. Key Responsibilities Finance, Accounting & Commercial Support: Manage day-to-day

Monday - Friday, 8:30am - 4:30pm.Salary reviews & discretionary bonuses.Are you an organised, detail driven individual with a passion for keeping operations running smoothly? We're looking for a proactive Logistics Administrator to join our client's busy team and support the seamless movement of

Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover va

Our client based in Thorpe, Surrey is looking for an Communications Manager.The ideal candidate will have a strong background in content creation, excellent written and verbal communication skills and a strategic mindset to drive the client brand messaging and storytellingMain Responsibilities:.Inte

Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees). Deliver 1st and 2nd line IT support via the IT Service Desk.

Sales Office Manager - Luxury Resort | £48K-£52K + Benefits | South of Basingstoke Hampshire. Sales Office Manager / Senior Sales Manager (Hotels).

Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment?. Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisat

Entry Level Sales & Customer Service Assistant. Looking for a role that will support you and develop your skills within customer-facing environments?.

Ensure high office standards, including supplies and hospitality arrangements. Receptionist & Site Public Liaison Officer. An established civil engineering contractor is seeking a Receptionist & Site Public Liaison Officer to support a major infrastructure project at Barking Riverside.

Around 80% of your time will be site-based, with the remaining time spent in the Grays office, supporting planning and project coordination.

Office Manager / Business Support. Office Manager / Business Support professional.

Assisting internal teams with ad-hoc office duties where required.

Responsibilities: Support the smooth day to day running of the office Manage office supplies and equipment, ensuring stock levels are maintained Assist with scheduling meetings and diary coordination Provide support to Directors, including liaising with their external PA Work collaboratively with t