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This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're currently recruiting for a Senior Salesforce Administrator to join our team! We are seeking an experienced Senior Salesforce Administrator to play a pivotal role in the design, implementation, and ongoing optimisation of Salesforce across TFP Systems. This is a hands-on, senior role where you will work closely with internal stakeholders and our Salesforce implementation partner during the initial transformation phase, before taking longterm ownership of the platform. You will be responsible for ensuring Salesforce is configured to meet real business needs, driving adoption across departments, and helping TFP Systems unlock value from Sales Cloud, Service Cloud, Agentforce, and Data Cloud. Company Purpose TeamFeePay is a software platform for grassroots football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service support clubs with our 5-Pillar Club Development approach. 1. Finance, 2. People, 3. Governance, 4. Facilities & Equipment, 5. Football Employee Benefits • A collaborative and supportive culture and working environment, • Competitive salary and bonus, • Vitality healthcare, • Standard pension and holidays, • Professional development opportunities. Key Responsibilities Salesforce Platform Ownership • Own the day-to-day administration and configuration of Salesforce, • Act as the internal Salesforce subject-matter expert, • Take ownership of the Salesforce foundation once delivered by the implementation partner. Solution Design & Build • Design and build scalable solutions primarily across Sales Cloud, with exposure to Service Cloud, Agentforce, and Data Cloud, • Build and maintain complex Flows to automate business processes, • Configure objects, fields, validation rules, page layouts, permissions, and security model, • Support the configuration and optimisation of Service Cloud, including case management, queues, and service processes (where applicable). Stakeholder & Partner Collaboration • Work closely with business stakeholders to gather requirements and translate them into Salesforce solutions, • Liaise with 3rd-party Salesforce partners, ensuring quality delivery and effective knowledge transfer, • Challenge requirements where appropriate to ensure solutions are scalable and aligned with Salesforce best practice. Adoption, Enablement & Training • Drive Salesforce adoption across sales, service, and operational teams, • Create and deliver user training, documentation, and release communications, • Provide ongoing support and continuous improvement of the platform. Data & AI Enablement • Support the use of Data Cloud to improve reporting, segmentation, and insights, • Work with Agentforce and AI-driven capabilities to enhance productivity and decision-making, • Maintain data quality, consistency, and governance across Salesforce. Experience & Qualifications Essential • Proven experience as a Salesforce Administrator in a complex, multi-stakeholder environment, • Strong hands-on experience configuring Sales Cloud, • Advanced experience building Flows and automating business processes, • Excellent business-facing skills with the ability to gather and translate requirements, • Strong understanding of Salesforce security, permissions, and data model, • Salesforce Administrator Certification (ADM-201) Desirable • Experience or strong understanding of Agentforce and AI capabilities within Salesforce • Exposure to Data Cloud or large-scale data integrations, • Experience working alongside Salesforce implementation partners, • Experience with Service Cloud, including case management, queues, and omni-channel, • Additional Salesforce certifications (Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, etc.) #J-18808-Ljbffr

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