Over 50s jobs in , LondonCreate job alerts

Job Description Description Please make sure you read the following details carefully before making any applications. The Automotive Forecast Lead is responsible for owning our quantitative assessment of the automotive market outlook, with a particular focus on used car residual values, and supporting the wider business in using this insight to inform pricing, provisions and financial risk management. The role also supports the coordination and delivery of quarterly Residual Value and fleet revaluation outputs across all products, ensuring key assumptions are robust, clearly documented and aligned to our financial risk management approach. The role will oversee an effective approach and framework for managing these programmes in conjunction with the Chief Asset Risk Officer, Leadership Teams and a variety of other key stakeholders. Main Responsibilities Working as part of the Asset Risk Division, you will report to the Head of Residual Values with the following responsibilities. • Support the setting & delivery of the Asset Risk strategy in alignment with the needs of the wider business strategy Accountable for the models, assumptions and quantitative processes that underpin our multi-year used car market outlook Provide key input into quarterly reports that form the basis of the quarterly Residual Value and fleet revaluation across all MO product lines (car, WAV etc) Own the analytical narrative for the automotive transition and economic outlook, ensuring the implications for Residual Value, Pricing and fleet revaluation are clearly understood Operate an effective matrix 'way of working' with colleagues within your team and across Asset Risk and the wider business where necessary, relating to the planning, execution and delivery of Team, Asset Risk and wider business goals Collaborate with RV Analysts to support the overall RV process Support the Strategic Pricing Lead by providing clear insight into the Residual Value and Pricing impacts of economic, industry and automotive market forecasts Ensure that the market outlook adheres to MO and Asset Risk governance requirements, with clear documentation, audit trails and review processes Work with AR leadership to deliver overarching AR BAU, AR and MO objectives Develop collaborative and enduring relationships with Asset Risk and wider business stakeholders, acting as an advocate for Asset Risk and our ways of working Promote best practice in forecasting, modelling, documentation and knowledge sharing across Asset Risk and relevant business teams. Where appropriate, engage with relevant third parties, including industry bodies, commentators and experts, to ensure forecasting assumptions remain informed by external insight and aligned with best practice. Qualifications • Ability to coordinate multiple stakeholders, colleagues and deadlines Strong technical skillset to support forecasting and modelling outputs Passionate about using data, modelling and quantitative insight to support accurate decision making Experienced in the preparation and validation of data, models and quantitative outputs Ability to translate technical analysis into clear business insight for senior stakeholders Can understand the business environment, market trends, and the financial impact of decisions to align outlooks to support the organisation's strategic goals Ability to build enduring relationships across the business Extensive experience of delivering data and quantitative insight activities across a wide range of stakeholders Minimum criteria You'll need all of these. • Extensive experience of delivering data and insight activities across a group of multiple stakeholders Considerable experience of Forecasting within a complex business environment Experience of using modelling techniques in a commercial environment Who you'll be working with You will support the Head of Residual Value and other members of the Asset Risk Senior Leadership Team to prepare and interpret our core quantitative forecasts and insights around the performance of new and used car markets. You will work closely with a team of market analysts, as well as coordinating closely with a range of colleagues across technology, data, modelling, pricing and risk teams. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: • We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: • Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. xrnqpay With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Description Motability Operations are currently recruiting for a Condition Management Team Manager to join our team in Bristol on a full-time, permanent basis. The Condition Management Team Manager is responsible for the leadership, performance and strategic development of a specialist team responsible for assessing approximately 60,000 + vehicle damage claims across de-fleeted used lease vehicles. This role combines people leadership, technical expertise, quality governance, operational performance and continuous improvement. The Condition Management Team Manager will be accountable for ensuring that vehicle damage assessments are accurate, consistent, evidence-based and aligned with our remarketing standards, whilst delivering an effective and commercially balanced service to customers and the wider business. The role requires an individual with deep knowledge of vehicle condition, leasing and remarketing, combined with proven experience of coaching high-performing teams within a complex operational environment. The successful candidate will be expected to bring credible technical expertise, strong leadership, commercial awareness and a continuous-improvement mindset, whilst acting as a key point of escalation for complex condition and damage assessment decisions. Qualifications You're a confident and experienced people leader who knows what great looks like in a high-volume operational environment. You'll bring a strong understanding of the vehicle lifecycle and the judgement to make, and support others in making, fair and consistent decisions when it comes to vehicle condition. You're naturally curious and look beyond the day-to-day, using insight, customer feedback and operational performance to spot opportunities and find more effective ways of working. You'll be comfortable leading through change, challenging constructively and influencing others to achieve the right outcome. Most importantly, you'll be someone who brings energy, accountability and clarity to a specialist team maintaining an already high performing team culture where people feel trusted to perform, supported to develop and empowered to deliver consistent and high quality outcomes. Minimum criteria: Significant experience within vehicle leasing, fleet, automotive remarketing or a closely related environment. Extensive knowledge of vehicle condition, damage assessment and the de-fleet/remarketing lifecycle. Previous hands-on experience working within a vehicle operational environment, including identifying and categorising vehicle damage. Strong understanding of vehicle damage severity and the ability to determine appropriate repair requirements and likely costs. Proven experience assessing vehicle condition using imagery and other evidence. Strong working knowledge of condition standards (such as BVRLA) and their application to vehicle condition assessments. Proven experience managing and developing a high-performing operational team. Demonstrable experience of coaching teams to make consistent decisions against defined standards. Experience operating across both office-based and vehicle operational/workshop environments. Experience managing high-volume operational workloads with clear SLAs, KPIs and quality measures. Strong experience using data to identify trends, understand performance and support decision-making. Strong stakeholder management and influencing skills. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

Description Motability Operations are currently recruiting for an experienced Vehicle Prepper to join our busy, state-of-the-art refurbishment centre in Coalville on a permanent basis. This is a high-volume site with consistent work (no downtime or waiting for jobs) working on a modern vehicle fleet using the latest equipment and materials. What you'll be doing: Preparing panels ready for primer and paint Masking and sheeting vehicles to a high standard Carrying out panel preparation and minor repairs Applying primer and supporting the paint process Delivering right-first-time prep work to reconditioning standards Due to the nature of this role we will require you on-site in Coalville 5-days per week. Package Up to £37,000 basic salary Bonus up to 15% 15% pension contribution Hours: 45 hours per week 9-hour shifts between 06:30 - 18:00 Shift patterns discussed at interview Qualifications Minimum criteria: Panel / vehicle preparation experience Masking and sheeting experienc Primer experienc Accident repair experience Full UK driving licence (manual) Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

Description The Asset Risk Senior Risk Modeller role sits in the Asset Risk Function, which has the responsibility for forecasting Motability Operation's key financial risks, including Residual Value and SMR, Insurance Lease Pricing, Economic Capital, as well as producing the customer pricing. This role sits in the Asset Risk Modelling Team, operating in a matrix way of working, responsible delivering a strong model risk management framework, and ensuring all forecast models are robustly implemented, operated, enhanced and developed in conjunction with joint ownership for the outcomes and outputs with business SME's. Reporting into the Asset Risk Modelling Manager, the role has the following key responsibilities: You will proactively support and inform the delivery of the Asset Risk strategy in alignment with the needs of the wider business strategy You will work with the Modelling Manager to oversee the operational delivery of the model risk management framework in Asset Risk, ensuring model health, reporting, processing, auditing and reporting requirements are met and provide steer and challenge to ensure improvements are approved and delivered You will take the lead and proactively engage with the critical thinking and operational activity needed for the accurate and timely delivery of the critical BAU requirements for all key models associated with residual value forecasting, maintenance spend, customer pricing, and economic capital You will maintain a deep understanding of, and be responsible for the challenging of, the model components - design principles, use of data, assumptions, applied statistical and modelling techniques - for the BAU models, helping to create and deliver the effective communication required to bridge the gap between the models and Asset Risk deliverables You will take the lead and proactively engage with the critical thinking and activity required to deliver the strategic projects from the Modelling team, ensuring all deliverables and outcomes are jointly owned with business SME's You will work with the Modelling Lead to ensure the Modelling Team are as engaged with explaining and owning the outputs and outcomes as they are with operating and developing our models, and with the equivalent engagement from non-modelling teams You will proactively challenge the way we work, and feed into the Asset Risk Strategy roadmap, and support in ad hoc queries where possible You will form collaborative relationships to ensure the Model Team deliverables (BAU and strategic projects) are effectively managed and delivered in line with a matrix way of working approach across the Asset Risk Operational Teams and fellow Asset Risk output owners You will play a pivotal role in ensuring the AR Operational Teams (Programme, Product, Modelling and Data) work closely with each other to support on cross over areas (e.g. tools) and reduce the opportunity for knowledge gaps You will be an effective coach and mentor for the wider Modelling Team, working with the Modelling Manager to ensure the team and individuals have the right skills and development paths to meet the needs of the business. You will be an advocate for Asset Risk, and work with colleagues around the business to promote best practices and skills & knowledge sharing. You will proactively work with the Modelling Lead to engage with relevant 3rd parties (industry bodies, commentators and experts) to ensure Asset Risk activities are appropriately aligned with external best practice. Qualifications Planning: Ability to coordinate multiple stakeholders, colleagues and deadlines Modelling: Ability to understand, operate, and explain complex models Accuracy & attention to detail: Ensuring accuracy in models and forecasts. Problem solving skills: Ability to develop solutions for complex financial problems. Communication skills: Can explain technical concepts to non-technical stakeholders. Commercial awareness: Can understand the business environment, market trends, and the financial impact of decisions to align models with the organisation's strategic goals. Minimum criteria: A degree (Bachelor's or Masters) in Statistics, Mathematics, Economics, Data Science, or a related field Over 3 years of experience in forecasting, data analysis, or a related field Over 3 years experience of delivering complex model updates (operational and development) with the effective communication of model outcomes Proven experience with statistical software (e.g., R, Python, SAS) and forecasting tools Experience managing complex projects and coaching analysts Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

Description The Software Engineering team is looking for an experienced engineer to join a product team that works closely with the business in delivering and maintaining software for our internal and external customers. It is an agile product delivery environment with momentum from some recent big successes, with an exciting roadmap in place. Key aspects of working in an agile team at MO Focus on delivering working software Build our AI capability together to maximise effectiveness Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Use TDD, automation, and a shift-left approach to build quality in A "build to run mindset", ensuring the software / systems we build are easy to support and operate Attitude of improving life for other engineers so the next person will find things a little bit easier The team is greater than the sum of its parts Qualifications About you We are looking for a Software Engineer to join an established team. For this role we would like someone passionate about the craft of software delivery to help build great software for our business. Minimum criteria You will have commercial Java experience along with the technologies listed below (or a relevant equivalent). We are very much looking for applicants who have an aptitude and demonstrable passion for building great software, a willingness to learn and embrace new things and want to be a part of a supportive and empathetic cross-functional delivery team. If you have experience in the following areas, please get in touch Spring Boot microservices React and Node.js frontend web application development Database technologies e.g. PostgreSQL Messaging technologies e.g. ActiveMQ or Kafka Continuous Integration and Continuous Deployment Cloud platforms, e.g. AWS, and Kubernetes platforms e.g. OpenShift Demonstrable use of AI tools to support day to day software engineering e.g. coding, testing, and automating development tasks Who you'll be working with Working in an agile product team typically aligned to a domain boundary. This role will require you to work collaboratively with Engineers, BA, Product Owner and Scrum Master. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days Free fresh fruit and snacks in the office 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. TPBN1_UKTJ

Description Motability Operations are currently recruiting for a Dealer Partner Internal Advisor to join our team in Bristol. You will be part of a team that provides dedicated dealer support to drive dealer performance and compliance that fundamentally improves the customer experience within dealerships. This role will involve: A high energy role where you will interact with our car and PWS dealer network in an inbound, digital (Messenger/ Teams and Zoom) and an outbound capacity. You will bring your dealer knowledge to these calls looking to understand the root cause of the issue and challenging poor behaviour A direct line of support for all the dealerships (circa 4700), and all groups outside of the top 100 To support the dealer partner managers (DPM's) with their dealership support requests and to be a supporting mechanism in their Top 100 group activity Improve the customer experience through high level complaint resolution, customer not present (CNP) and backdating processes Be able to support dealer groups through marketing best practises and use of the dealer marketing portal To keep up to date dealer data and find a dealer (FAD) To support the prompt response to poor experience customer reviews Promoting best practises within the business and the dealer network services - highlighting challenges and solutions Administrative tasks are completed within agreed SLAs, and with a good understanding of dealer impact To act as dealership experts for the business, resolving complaints and logistics issues with dealerships with a clear focus on achieving positive outcomes for customers and MO whilst retaining engagement Qualifications You will have a good knowledge of dealers, and how they operate alongside a keen interest in the automotive industry generally Delivering excellent service should be the foundation of your experience as well as being comfortable working in an environment where processes can change quickly You will have a positive approach to change and be able to flex and adapt to fast moving and evolving ways of working You have strong organisational skills and the ability to motivate people to deliver to the very best of their ability You are a truly excellent B2B communicator who can build effective working relationships with internal and external stakeholders, at all levels Able to work independently and effectively as part of a team Are confident in improving customer experience through dealer complaint resolution Can engage dealerships with the commercial opportunity of the Motability scheme You can deliver difficult messages whilst explaining rationale and retaining engagement You understand the digital future of the scheme for both our dealers and customers. Minimum criteria: An understanding of how dealers and dealer group's function You must be able to demonstrate an understanding of how to build great relationships A proven history of achieving inbound KPI's. Strong communication skills Good commercial awareness and sound business judgement Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

Description Motability Operations are currently recruiting for a VRM Condition Management Specialist to join our team in Bristol on a full-time, permanent basis. You'll be part of a specialist Condition Management team, working alongside experienced colleagues who share a passion for assessing vehicle condition and delivering consistent team outcomes. You'll report directly to the Condition Management Team Manager, working closely with them on day-to-day priorities, quality, performance and continuous improvement. You'll also collaborate with teams across Operations, Remarketing, Customer Experience, digital development and other areas of the business, providing your expertise and insight where vehicle condition plays a key role. You will work alongside multiple Third party suppliers, inclusive of Logistics, refurbishment and inspection partners and work within a large vehicle remarketing function. What you'll be doing: Sourcing Proof of Delivery documents Working alongside multiple refurbishment and inspection third party suppliers using self serve online portals Providing details on the exact nature of the claim Utilising imagery and condition data and descriptions to deliver a consistent and fair outcome Checking of the vehicle condition reports and being able to cross reference multiple sources of evidence to deliver a clear outcome Able to communicate complex resolution proposals in simple to understand language, both verbally and written To maintain a KPI for claims worked per day to enable us to achieve the team turnaround KPI of 2 working days. Highlight any incorrectly completed MOT Vehicle Condition Reports or Hand back vehicle condition reports to the wider business Highlight any vehicles that may have been damaged either in transit, or from our refurb partner and follow up to point of resolution Provide support and attend dealer educational visits where needed Qualifications You're a vehicle condition expert who takes pride in getting the detail right. You'll bring strong practical knowledge of vehicle damage, leasing and remarketing, with the confidence to assess condition accurately and consistently using multiple sources of evidence and work within a set condition standards. You'll be comfortable making decisions independently, applying your judgement to determine the severity of damage and appropriate repair costs, while knowing when to seek guidance on more complex cases. You'll enjoy working as part of a knowledgeable team, sharing your expertise and supporting others to maintain high standards. You'll be keen and pro-active to look for ways to improve how we assess and record vehicle condition, embrace new technology and processes, and contribute to delivering a consistent, fair and high-quality experience for our customers and the wider business. Minimum criteria: Previous experience within vehicle leasing, fleet, automotive remarketing, vehicle preparation or a related automotive environment. Practical experience of assessing vehicle condition and identifying damage, ideally within a de-fleet, end-of-contract or remarketing environment. Good understanding of vehicle damage categories, severity and appropriate repair requirements. Experience using vehicle imagery or photographic evidence to assess and validate damage. Working knowledge of BVRLA/NAMA standards, or demonstrable experience working to recognised vehicle condition standards. Ability to make consistent, evidence-based decisions and confidently justify those decisions when challenged. Strong attention to detail, with the ability to manage a high volume of assessments without compromising accuracy or quality. Comfortable working with systems, multiple different self serve portals and data to record and assess vehicle condition. Able to prioritise workload effectively and consistently deliver against agreed SLAs and quality standards. Strong communication skills both written and verbal with the confidence to professionally challenge and discuss condition decisions with colleagues and stakeholders. A proactive approach to identifying inconsistencies, trends and opportunities to improve processes. Resilient and adaptable, with the ability to work effectively in a fast-paced and changing operational environment. D emonstrable commitment to delivering a fair, consistent and customer-focused outcome while understanding the commercial impact of condition decisions. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

Description This is a great opportunity to play a leading role in shaping how Talent Acquisition operates across Motability Operations. Reporting into the Head of HR Operations & Enablement, the role will bring specialist Talent Acquisition expertise and take day-to-day ownership of developing and embedding a more proactive, structured, insight-led and strategically partnered Talent Acquisition model. The Talent Acquisition Lead will act as the lead partner for key business areas, manage recruitment directly and lead a small Talent Acquisition team. The role combines senior recruitment delivery, functional leadership, commercial control and expert judgement, helping to strengthen sourcing decisions, candidate management, team standards, service resilience and overall Talent Acquisition effectiveness. This role would suit someone who enjoys building capability as well as delivering high-quality recruitment. You'll have real scope to influence how Talent Acquisition partners with the business, strengthens direct hiring, improves control and creates a more consistent candidate and hiring manager experience. Key Accountabilities: Talent Acquisition leadership, delivery and control Lead and develop a small Talent Acquisition team, providing direction, coaching and support to strengthen capability, consistency and service resilience. Work with the Head of HR Operations & Enablement to shape and deliver the Talent Acquisition roadmap, providing expert recruitment input across sourcing, attraction, hiring manager partnering, agency control, candidate experience, data and process improvement. Lead recruitment delivery for key business areas, partnering early with leaders and hiring managers to shape hiring plans, challenge approach, strengthen assessment quality and ensure hiring activity is well-managed, prioritised and delivered consistently. Create and embed consistent Talent Acquisition standards, ways of working and review routines, helping the team deliver a more joined-up, accountable and high-quality service. Sourcing strategy, agency management and hiring quality Lead sourcing strategy across external hiring, making strong use of direct channels and applying agency support with clear commercial discipline, challenge and cost control. Own the assessment and oversight of contractor engagements for IR35 purposes, ensuring decisions are well-governed, compliant and properly documented. Monitor agency usage, source effectiveness, recruitment spend and quality of hire, using insight to improve retention, strengthen hiring outcomes, reduce avoidable agency reliance and improve cost effectiveness over time. Strengthen attraction and go-to-market activity, ensuring roles are positioned effectively and relevant talent pools are developed. Maintain strong candidate management and process discipline, ensuring vacancies, workflows, candidate records and recruitment documentation are handled accurately and consistently. Performance insight, governance and continuous improvement Use recruitment reporting, service measures and management information to generate actionable insight, highlight risks, support decision-making and drive improvements where needed. Maintain strong governance and compliance across recruitment activity, including requisitions, candidate data, offer processes, contractor engagements and recruitment records. Identify and implement improvements to recruitment processes, workflows and ways of working to increase consistency, resilience and efficiency. Support inclusive hiring practices, fair recruitment processes and attraction approaches that widen access to talent and support EDI goals. Service resilience and senior partnering Build service resilience across Talent Acquisition, ensuring recruitment activity can be maintained during peak demand, absence, reduced cover and high-volume recruitment periods. Set clear expectations for recruitment quality, stakeholder experience and ways of working, while developing stronger partnering capability across the team. Work closely with HR Operations, hiring managers and wider stakeholders to ensure recruitment activity is joined up, well-co-ordinated and effectively handed over at the right stages. Provide credible strategic input on workforce priorities, recruitment risks, market insight and delivery options, helping leaders make better hiring decisions and plan ahead with confidence. Qualifications You are an experienced Talent Acquisition lead who brings deep recruitment expertise and has led recruitment activity and people within an in-house, recruitment or resourcing environment. You know how to set direction, create clear standards, manage priorities across a small team and build capability in others. You combine senior recruitment delivery with strong operational judgement. You understand what effective recruitment looks like in a complex organisation and can operate as a strategic partner to the business, connecting hiring activity to workforce priorities, commercial needs and longer-term talent planning. You bring structure, challenge and practical problem-solving to hiring activity. You are confident shaping hiring plans, improving sourcing approaches, managing agency use effectively and strengthening recruitment process discipline from requisition through to offer, while maintaining quality, service and fair, inclusive hiring practices that widen access to talent and support meaningful progress against EDI goals. Minimum criteria: Significant Talent Acquisition, recruitment or resourcing experience, including operating at Senior Partner, Lead or equivalent leadership level within an in-house function. Experience leading or managing a small Talent Acquisition, recruitment or resourcing team, including balancing direct recruitment delivery with team leadership, workload management, coaching, service quality and continuous improvement. Experience helping to shape, build or embed a Talent Acquisition strategy, roadmap, service model or consistent set of recruitment standards. Experience operating as a strategic Talent Acquisition partner to business leaders and hiring managers, including shaping hiring plans, constructively challenging approach, improving assessment quality and supporting better recruitment decision-making. Experience managing agency relationships, external hiring activity and direct sourcing approaches, with a focus on quality, control, cost effectiveness and reduced agency reliance. Experience assessing contractor engagements for IR35 purposes and ensuring appropriate compliance, governance, decision-making and record keeping. Strong understanding of recruitment process control, candidate data management, governance and compliance within a Talent Acquisition environment. Experience using recruitment data, service insight, source effectiveness, quality-of-hire information and retention outcomes to monitor performance and support evidence-based recommendations. Experience leading recruitment delivery through periods of high demand, reduced cover or competing priorities, while maintaining service quality and candidate experience. Strong organisational judgement and influencing skills, with the ability to manage competing priorities, maintain delivery momentum and uphold high standards of accuracy and professionalism. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ

The Senior Event Producer is key within the agency, leading projects for our major accounts and overseeing the full project lifecycle—from client relationships and pre-production to live event delivery onsite. The Role: Event Leadership: Oversee the full lifecycle of live, hybrid, and experiential

Manage housing services for residents over 55, focusing on customer care within a 6-month fixed-term contract role.

Bartenders needed to serve beverages at Goodwood events, requiring experience, customer service skills, and availability for various event dates.

Manage housing services for residents over 55, requiring good customer care and management skills.

FindTutors is looking for passionate Maths tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

Seeking a Complex Manager to provide focused management service to residents in Over 55's housing schemes.

FindTutors is looking for passionate Spanish tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching opt

FindTutors is looking for passionate GCSE tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching option

HGV Driver Tilbury - UK work permit mandatory.We are Stronghold Logistics Ltd.We have built our successful business by providing an excellent middle-mile service to big brand names.As their businesses grow, so does ours.Join Stronghold Logistics Ltd as an HGV Driver, and help us

LCY3 - £42k-£45k inclusive of all Allowances.Are you interested in HGV Class 1 Tramper driving in a company that offers high quality trucks (<5yrs old) and consistent work for 5 shifts together? Would you like to earn a competitive salary and return to your home location after th

Manage housing schemes for residents over 55, providing focused management services and customer care.

Salary Basic from £41,600 - £45000 inc night out allowance.Are you interested in HGV Class 1 Tramper driving in a company that offers high quality trucks (<5yrs old) and consistent work for 5 shifts together? Would you like to earn a competitive salary and return to your hom

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

HGV Driver Tilbury - UK work permit mandatory.We are Stronghold Logistics Ltd.We have built our successful business by providing an excellent middle-mile service to big brand names.As their businesses grow, so does ours.Join Stronghold Logistics Ltd as an HGV Driver, and help us

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

HGV CLASS 1 TRAMPER £41,600 (gross) / month + £25 night out allowance.Are you interested in HGV Class 1 Tramper driving in a company that offers high quality trucks (<5yrs old)? Would you like to earn a competitive salary and return to your home location after your completed shif

LCY3 - £42k-£45k inclusive of all Allowances.Are you interested in HGV Class 1 Tramper driving in a company that offers high quality trucks (<5yrs old) and consistent work for 5 shifts together? Would you like to earn a competitive salary and return to your home location after th

HGV CLASS 1 TRAMPER DRIVER Chertsey, KT16 8HG £45,000.Are you interested in becoming a HGV Class 1 driver in a company that offers high quality trucks and tramping work with no loading or unloading.Then apply today at Range Logistics Ltd.Range Logistics is a medium sized transpo

HGV CLASS 1 DRIVER Chertsey, KT16 8HG £40,000.Daily traction work: Monday - Friday.Days only, no night driving .Documents/experience/requirements: .C+E (Class 1) Driving License (required) with less than 6 penalty points.Right to work in the UK (required).Fluency in En

Salary Basic from £41,600 - £45000 inc night out allowance.Are you interested in HGV Class 1 Tramper driving in a company that offers high quality trucks (<5yrs old) and consistent work for 5 shifts together? Would you like to earn a competitive salary and return to your hom

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

You must have over 2-3 HGV class 1 driving experience. Over time available and time and a half paid for bank holidays.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu