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The Company: The Senior Creative Designer will be highly creative and passionate member of the team. Required to create innovative and commercial designs at a high level for all product categories. You will be required to work closely with the Senior / Design Manager to help hit deadlines with flexibility & creativity, in order to create customer ranges of the highest quality that meet commercial objectives. In addition to your design responsibilities, you will be expected to take ownership of and deliver smaller creative projects, managing timelines, priorities, and stakeholder collaboration to ensure successful outcomes that meet both creative and commercial objectives. The role Be fully conversant with relevant Apple Mac DTP packages, in particular Illustrator, Photoshop and Indesign. Working to a brief issued by the Design Managers, create new design or manipulate existing artwork to fully explore all design formats across all DG UK product categories. To be able to take designs through from initial development to final repro for all product categories. To be able to execute 3D visuals for all products areas for in-house and customer presentations. To gain an accurate understanding of the correct digital file set up for mock ups and to be able to communicate with samples team and supporting with mock ups when required. Work closely with the Design Managers and develop ranges to suit individual account needs. Be proactive in design and formatting and exhibit trend awareness. Be aware of customer activity. Meet given deadlines not allowing product quality to suffer. Work closely with colleagues from repro through to production to ensure accurate product manufacturing Actively contribute to New Product Development ideas Communicate with the UK manufacturing factory when required to ensure designs are technically suitable for printing. For example, attend PCC meetings and Range Review meetings. Work with a Senior/ Design Manager to carry out trend research and direction and confidently communicate to the design team. Work closely with the Lead License Design Manager to fully understand license design process and requirement. Attend and contribute to DGUK product forum meetings across departments. Attend customer meetings to assist and support Design Managers and Senior Design Managers. Manage small scale design projects, which can include creative research/range planning, briefing designers, tracking projects, attending and providing updates in project team meetings and project sign offs. Excellent file set up, product and process knowledge to be able to train Junior/Creative Designers. Be aware of the Company’s Quality Policy. Skills Required 6 yrs plus creative experience Excellent Communication Skills Must be organised and be able to work to tight deadlines. Good Commercial understanding of customer requirements Analytical skills. Advanced IT skills Packaging Knowledge. Quick to pick up new skills/knowledge. Flexible to work demands By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

The Company: An excellent opportunity for a Creative Designer to join and established Design Group. They are looking for someone to develop and create images by hand and via digital technology or to enhance existing design in order to optimise sales potential. Ensure strict compliance with publishing disciplines and deadlines. Develop relationships with Senior/Design Managers and Creative Manager, be able to work to briefs and deliver to given deadlines The role Be fully conversant with relevant Apple Mac DTP packages, in particular Illustrator, Photoshop and Indesign. Working to a brief issued by the Design Managers, create new design or manipulate existing artwork to fully explore all design formats. To be able to take designs through from initial development to final repro for all our UK product categories To be able to execute 3D visuals for all products areas for in-house and customer presentations. To be able to execute 3D mock up samples to gain an accurate understanding of correct digital file set up and to be able to assist with mocking up as required. Work closely with the Design Managers to develop ranges to suit individual account needs. Work closely with colleagues from repro through to production to ensure accurate product manufacturing Actively contribute to New Product Development ideas Be proactive in design and formatting and exhibit trend awareness. Be aware of customer activity. Meet given deadlines not allowing product quality to suffer. Be aware of the Company’s Quality Policy. Be aware of the Health and Safety Guidelines and promote a high level of safety. Skills Required: 3 years previous experience in a similar role Good Communication Skills Must be organised and be able to work to tight deadlines. Analytical skills. Proficient IT skills. Quick to pick up new skills/knowledge. Flexible to work demands Desirable Good Commercial understanding of customer requirements Advanced IT skills Packaging Knowledge. Good level of Mac Skills Personal Attributes Analytical Energising & Motivated Organised By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for; • Endpoint Management:Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues., • Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting., • 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes., • Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement., • Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits; Benefits • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more!, • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting androot cause analysisskills., • Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint securityand Microsoft security technologies., • PowerShellexperience for administration and automation. #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for; • Endpoint Management:Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues., • Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting., • 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes., • Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement., • Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits; Benefits • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more!, • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting androot cause analysisskills., • Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint securityand Microsoft security technologies., • PowerShellexperience for administration and automation. #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities., • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we're not just a supplier, we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. For more information on opportunities with Academia, visit our website. • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for: • Endpoint Management: Administer and support Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management, • Windows Autopilot: Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues, • Application Packaging & Deployment: Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting, • 2nd Line Support: Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions, • Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes, • Service Improvement: Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement, • Stakeholder Support: Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution, • Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, • Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience, • Experience with application packaging and deployment, • Strong troubleshooting and root cause analysis skills, • Experience with Incident, Change and Problem Management and ITSM platforms such as Freshservice or ServiceNow, • Knowledge of endpoint security and Microsoft security technologies, • PowerShell experience for administration and automation Experience with MECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we're not just a supplier—we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job—you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. Here is a sneak peak at some of our employee benefits; • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day‑to‑day campus life. The Endpoint Support Team Lead is responsible for leading the day‑to‑day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands‑on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day‑to‑day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities. Essential: • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier- we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top‑tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise our tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a University campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider Technical Services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day‑to‑day campus life. The Endpoint and Application Engineer is responsible for the day‑to‑day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team, the Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible for; • Endpoint Management:Administer and support Microsoft Intune‑managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Windows Autopilot:Support device provisioning, onboarding and refresh activities, troubleshooting enrolment and deployment issues., • Application Packaging & Deployment:Package, test and deploy applications through Intune, managing Win32 packages, deployment rules, testing and troubleshooting., • 2nd Line Support:Act as an escalation point for endpoint and application issues, investigating root causes and implementing effective, lasting solutions., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring adherence to security and change management processes., • Service Improvement:Identify opportunities to improve and automate processes, develop technical documentation and contribute to service reviews and continuous improvement., • Stakeholder Support:Work collaboratively with technical teams and university stakeholders, providing professional support and taking ownership of issues through to resolution., • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting androot cause analysisskills., • Experience withIncident, Change and Problem Managementand ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint securityand Microsoft security technologies., • PowerShellexperience for administration and automation. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double‑digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top‑tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peek at some of our employee benefits; • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership: Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed, • Service Delivery: Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs, • Endpoint Management: Lead the administration and support of Microsoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management, • Autopilot & Application Deployment: Oversee Windows Autopilot provisioning and application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases, • Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation, • Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed, • Continuous Improvement: Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability, • Stakeholder Management: Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities, • Experience in 2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams, • Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience, • Experience with application packaging and deployment, • Strong troubleshooting, root cause analysis and escalation management skills, • Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow, • Knowledge of endpoint security and Microsoft security technologies, • PowerShell experience for administration and automation, • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality Desirable: Experience with MECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we're not just a supplier—we're a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you'll find more than just a job—you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits... • Gymmembershipcontribution, • HealthCash Plan, • Increasedannualleave withlength ofservice, • Free annual leave on your birthday, • Length of service bonus, • Free Will Writing service, • And more! #J-18808-Ljbffr

This is an onsite role based on a university campus located in Cardiff, giving you the chance to work directly with users and become a valued part of the university support community while staying connected to the wider technical services team. Core hours will align to university service desk requirements, with support during important periods such as teaching, enrolment, examinations and events. You will be joining a role where your work has a visible impact on students, staff and day-to-day campus life. The Endpoint Support Team Lead is responsible for leading the day-to-day operational delivery of the Level 1 and 2 support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands-on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will be responsible for: • Team Leadership:Coordinate the day-to-day activity of the Level 1 and 2 support team, providing guidance, coaching and mentoring while ensuring workloads, queues and priorities are effectively managed., • Service Delivery:Act as the first point of escalation for complex technical issues, service risks and delivery challenges, ensuring incidents and requests are progressed and resolved within agreed SLAs., • Endpoint Management:Lead the administration and support ofMicrosoft Intune-managed Windows devices, including configuration, compliance, security, patching and device lifecycle management., • Autopilot & Application Deployment:OverseeWindows Autopilot provisioningand application packaging and deployment through Intune, ensuring robust testing, documentation and successful releases., • Technical Escalation:Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation., • Security & Compliance:Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed., • Continuous Improvement:Identify opportunities to improve and automate processes, reduce recurring incidents and enhance service quality, documentation and team capability., • Stakeholder Management:Work closely with senior engineers, specialist teams and university stakeholders, providing clear updates on service performance, risks and improvement opportunities. Essential: • Experience in2nd Line Endpoint Engineering, EUC, Modern Workplace or Infrastructure, with experience leading, mentoring or coordinating technical support teams., • StrongMicrosoft Intune, Entra ID, Windows 10/11 and Windows Autopilotexperience., • Experience withapplication packaging and deployment., • Strong troubleshooting,root cause analysis and escalation managementskills., • Experience working withinIncident, Change and Problem Managementprocesses and ITSM platforms such as Freshservice or ServiceNow., • Knowledge ofendpoint security and Microsoft security technologies., • PowerShellexperience for administration and automation., • Excellent communication, coaching and stakeholder management skills, with a strong focus on customer service and service quality. Desirable:Experience withMECM/SCCM, Microsoft Defender for Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management, as well as Higher Education experience. RelevantMicrosoft, ITIL or Azure certificationsare also advantageous. Why Academia?At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you. For more information on opportunities with Academia, visit our website. Here is a sneak peak at some of our employee benefits... Gymmembershipcontribution HealthCash Plan Increasedannualleave withlength ofservice Free annual leave on your birthday Length of service bonus Free Will Writing service And more! #J-18808-Ljbffr

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