Quality and Compliance Team Leader
hace 5 días
Leeds
JOB PURPOSE • To ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes., • To ensure that compliance to Food Safety Standards is adhered to, • Responsible for data collection and analysis, to include root cause analysis following complaints, or data for continuous improvement opportunities., • Primary point of contact for all quality related queries (customers and internal)., • Management of Customer Complaints, internally to include inputting information on the relevant database and externally in managing the process of replying to the customer with a satisfactory outcome that both suits the customer and the Company., • Consistently monitor and review processes to aid with real time problem identification, analysis and resolution., • Visit customer sites when required, in order to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints., • Lead quality meetings, making sure to involve relevant personnel in order to resolve any quality issues quickly and effectively., • Undertake employee training in new processes and initiatives, through uutilization of visual aids, training documents, lessons plans and skills validations., • Produce reports and presentations for customers and internal departmental management in order to update them on relevant quality or continuous improvement projects or issues., • Responsible for the corrective actions taken when a quality issue is raised, either internally or externally, ensuring to work with Line Managers and Operators on the best resolution through continuous improvement initiatives., • Assist Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets are achieved., • Assist Senior Quality Manager to maintain compliance, enhancement and re accreditation of BRC, ISO9001, HAVI, FSC and PEFC, • Manage the preparation process for customer or third party audits on site when required., • Undertake internal audits around the site., • Manage Quality Technicians and Quality Coordinators on site at Leeds., • Responsible for site preparation for third party audits, leading the audits and liaising with key personnel on site to ensure any corrective actions are actioned in a timely manner., • Deputise for Senior Quality Manager when required PERFORMANCE INDICATORS • Quality and Hygiene Audit Results, • Maintain and imrpvoe performace on accreditation audits, • Effective and timely management of Quality complaints, • Reduction of non-quality cost (internal and external), • Improved customer complain trend, • Monthly European targets achieved TECHNICAL SKILLS/QUALIFICATIONS • Member of HACCP team and internal auditor experience, • Experience of ISO 9001 and BRCGS alignment and certifications requirements, • At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector., • Competent in Microsoft products, particularly Excel, Word and PowerPoint., • A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage., • HACCP trained at level 2 as a minimum, • Must hold a current, valid, clean, UK driving licence INTERPERSONAL SKILLS • Excellent communication skills and the ability to write and give clear verbal instructions, including document writing, • Effective problem-solving and logical decision making ability, • Able to build cross-functional relationships and challenge behaviours in relation to quality improvements, • Commercial awareness, • Quality and Safety conscious, • Able to work at pace, and attention to detail