Pension Client Support
hace 5 días
Birmingham
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview In this dynamic and rewarding role, you’ll play a key part in supporting our Associate Consultants, Consultants, and Management in delivering outstanding solutions to our corporate clients. Acting as the primary Pensions contact for our Specialist Markets team, you’ll encourage positive relationships and ensuring smooth communication. We’re looking for someone who is passionate about providing a professional service to clients, colleagues, and third parties. You’ll work with clients and our administration team to ensure everything runs seamlessly, while always striving to go above and beyond expectations. If you’re someone who thrives in a collaborative environment, takes pride in delivering excellence, and is eager to make a real impact in the corporate pensions and employee benefits space, we’d love to hear from you How you'll make an impact • Support pension implementations alongside senior management and client owners., • Anticipate and respond to client needs, ensuring outstanding service., • Maintain up-to-date technical pensions knowledge to support clients. Provide proactive support to Consultants and Management., • Develop effective relationships to deliver efficient service. Assist with client governance meetings and support client inquiries., • Prepare and finalize client reports and presentations. Support campaign management and meeting preparation., • Maintain knowledge of pension provider systems and portals., • Monitor income and financial control over client budgets. Identify and progress new business opportunities., • Handle diary and workflow efficiently. Ensure all client deadlines and service levels are met., • Proven technical knowledge of Pensions, including products, markets, and regulatory standards, with ongoing training provided., • Up-to-date industry, sector, and technical knowledge. Developing skills in communication, questioning, listening, report writing, and presenting., • Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems., • Commitment to treating customers fairly. Strong verbal and written communication skills., • Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks., • High accuracy and attention to detail, producing high-standard documentation. Client-focused, proactive, and anticipates client needs On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
