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2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am – 5:00pm / 10:00am – 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: • Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support, • Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance, • Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required, • On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation, • Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments, • Security Checks: Perform daily security monitoring and best practice checks across client systems, • Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing, • Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles, • Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues, • Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL • Educated to GCSE level (including Maths and English) (or equivalent), • Proof of right to work in the UK, • A valid UK driving licence and access to a vehicle, • Previous experience in a customer service focused IT support or service desk role, • Experience with ticketing systems, SLAs and ITIL-based processes, • Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online, • Experience administering Windows environments and end-user devices, • Strong troubleshooting skills across hardware, software and network support, • Excellent written and verbal communication skills with a professional phone manner, • Microsoft certifications or advanced Microsoft 365 administration training, • A background in a managed service provider (MSP) environment, • Experience supporting Windows Server environments, • Knowledge of Microsoft Intune configuration and PowerShell scripting, • Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF, • Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Field Service Engineer Recycling Machinery • Location:Field Based (UK Wide Travel), • Working Hours:Monday Friday with regular overnight stay (occasional weekends), • Salary:From £41,000 - £60,000 per annum, • Overtime paid at 1.5 x hourly rate (weekdays & Saturday) & 2x hourly rate (Sundays), • Company van and tools, • Company credit / fuel card, • Job security in a growing industry, • Mobile phone and iPad, • Company Pension About the role As a Fiel...

Junior Field Service Engineer, Medical Diagnostics * An excellent opportunity for service engineers from a range of backgrounds (including photocopier and ATM) to get their first role within the medical field service sector* Overall Earnings £36,000 Basic Salary £33,000 Bonus 10% Company Car or Car Allowance Pension (5% employer contribution) Healthcare Phone, Laptop and iPad 27 Days Holiday Plus Bank Holidays Company Credit Card Opportunities To Progress Into More Senior FSE Roles In The Future The Role – Junior Field Service Engineer, Medical Diagnostics This market leader seeks to recruit a technically motivated and customer focused Junior Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory diagnostics systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Junior Field Service Engineer, Medical Diagnostics To succeed in this exciting role, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range of backgrou...

Remote work from home, choose your own hours, great income potential We are recruiting for part-time, self employed, work from home people who are looking for a second income or a part-time role along side other responsibilities. You'll have great communication skills, both verbally and in writing, and be comfortable showing an online presentation to potential customers. We use social media, WhatsApp and text regularly in the team, so you need to be very happy using those tools and also have a great phone manner, confident in chatting to people and with excellent customer service always the goal. We offer our customers the opportunity to save money on their bills and to also earn an extra income, like you, if they are interested. It's super simple, with a very straightforward system You'll be part of a growing team of like-minded people with the same goal, and you'll receive first class training, support and mentoring both from the head office team and from your colleagues within your own team. We have people from all types of professional background, teaching, police, caring, NHS, administration, recruitment, coaching, retail, hospitality - this role is open to everyone who is keen to learn, and who would like to work the hours they choose. Please send us your CV to apply, or if you have more questions call Celia Gadd on (phone number removed)

Job Title: Temporary to Permanent Customer Service Administrator Location: Taunton (Due to the location you must be a driver) Hours: Monday to Friday, 8:30 am - 4:30 pm Hourly rate: £12.82 Benefits whilst you are temping through Office Angels: Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Online timesheets A dedicated consultant as an additional layer of supportWe are seeking a reliable, proactive Administrator to join a welcoming and supportive team. Based in a modern office with beautiful views, this position offers a fantastic opportunity to become part of a company that truly values its people. This role will start on a temporary basis, with the potential to become permanent for the right candidate, so immediate availability or a short notice period is essential. Key Responsibilities: Answer phone and digital queries quickly and pass them on when needed Build trust fast, explain things clearly, and handle tough conversations with care Support customers through forms, documents, checks, and accessibility needs Send out statements, balance updates, and settlement letters on time Handle queries via phone, email, webchat, and post, keeping records accurate Keep customer files up to date and maintain the internal system Assist with extra tasks and cover for colleagues when needed Suggest better ways of working, including using new tech like AI toolsSkills & Experience: Strong communication skills, both written and verbal Attention to detail and accuracy in data entry Excellent customer care skills with a professional telephone manner A proactive attitude with the ability to multitask Previous experience in an administrative role would be advantageous Ability to work independently and as part of a teamNext Steps: Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

ICT Telecoms Field Engineer Apprentice Locations; South West, Taunton Qualification; Level 3, Information Communications Technician Starting salary; £17,500 Ref - 2003 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations.Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment.Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of £17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your careerWhat we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused #LI-FIELD #TJ-FIELD

Are you looking for a role where every day is different, fast paced and genuinely rewarding? An exciting opportunity has arisen to join a prestigious firm within their Residential Lettings Maintenance Team with an impressive reputation across the South West. Enjoy a generous holiday allowance, including Bank Holidays and gifted days at Christmas, professional fees paid by the firm, a pension scheme, and engaging social events throughout the year. Job Opportunity: Maintenance Administrator Location: Taunton, Somerset Salary: Up to £25,500 per annum Working Hours: Full Time - 9am-5.30pm Monday-Friday About the Company: A large and highly reputable firm dedicated to providing high-quality and professional advice across the West Country. The Role: Step into an exciting opportunity in this busy and successful lettings maintenance team. As a Maintenance Administrator, you will support the administration behind the servicing of residential let properties across Somerset, Devon, and Dorset. Your role will be pivotal in ensuring clients' expectations are met and exceeded. Key Responsibilities: Delivering friendly, efficient, and dependable service to clients Liaising with landlords, tenants, internal stakeholders, and insurance companies Logging repairs on the computer system Sourcing competitive quotes for works Issuing works orders and progressing them through to completion Providing exceptional customer service via phone, email, and occasionally face-to-face Approving invoicesAbout You: Exceptional customer/client care skills Excellent administrative abilities and highly organised working manner Highly accurate typing skills and efficient approach to administration Strong communicator at all levels Confident user of MS OfficeNext Steps: If this position has caught your attention and you would like to apply, please do so online or email your CV to (url removed). Prefer to speak on the phone before applying? Call Vicky on (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Are you a natural people person with a passion for delivering outstanding customer care? This is a unique chance to join a brand‑new business venture within a growing healthcare group - offering real opportunity to shape the future and grow within the team. Our client is seeking a warm, enthusiastic, and customer‑focused individual who thrives on building meaningful relationships and creating positive experiences. If you love connecting with others, take pride in helping people feel supported, and enjoy being part of something new and exciting, this role could be the perfect fit. Job Title: Patient Experience Coordinator Hours: 9.00 - 5.00pm Monday to Friday Location: Taunton Hybrid working available with 3 days in the office for the initial 8 week training period and then 1 day in the office (Monday) thereafter. Salary: £30K - £35K PA DOE Benefits include: Generous holiday | Hybrid working | Modern offices and free parking on site | Progression opportunities | Discretionary bonus scheme | A wellness day | Friendly and sociable team This is offered initially as a 6 month fixed term contract but there is a permanent opportunity. The Role: The Client Relationship Executive plays a vital role in supporting both new and existing patients at the very start of their journey. You will be the friendly, confident first point of contact handling inbound enquiries, building rapport, and guiding patients through their options in a clear and reassuring way (without providing clinical advice). Your goal is to help patients feel informed, cared for, and confident to book the right appointment at the right local practice. This role is about creating a local, community based experience, even within a central support function, ensuring every patient feels heard, valued, and looked after Key Responsibilities: Inbound Enquiry Management • Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner., • Provide a warm, personalised service that feels local and community based, rather than centralised., • Build instant rapport and make each patient feel valued and supported. Patient Support & Treatment Discussions • Listen carefully and patiently to understand patient needs and questions., • Talk patients through treatments, services, and available options using clear, accessible language., • Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance., • Support patients in making informed decisions, without providing clinical advice. Lead Management & Follow Up • Manage inbound queries, leads, and follow ups with excellent organisation and attention to detail., • Ensure each lead progresses through the journey smoothly, from enquiry to booking., • Maintain accurate and up to date records across systems. Appointment Booking & Practice Coordination • Book appointments directly into practice diaries, ensuring a good fit for both patient needs and practice capacity., • Communicate effectively with practice teams to ensure seamless handover and continuity of care., • Provide a consistent, high-quality experience that reflects the values of each local practice. Requirements: A natural ability to make each patient feel like the only person you've spoken to that day. Highly organised, able to manage multiple enquiries simultaneously. Proactive approach to follow up and lead nurturing. Strong attention to detail and accuracy in recording information. Ability to adapt conversations to suit patient needs, energy, and understanding Friendly, confident, and warm communication style, especially over the phone. Comfortable working in a fast-paced environment with a consistent focus on service quality. A positive, "can-do" attitude and genuine desire to help people. Previous experience in customer service, account management or patient facing role. Experience using CRM or diary management systems (training provided). NEXT STEPS...To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application please contact Vicky on (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Are you looking to start a career in sales or are seeking a new opportunity within a growing business? Are you confident with a professional telephone manner? Are you target driven and have excellent customer care skills? Are you available immediately? If so... this could be a great opportunity for you! Job Title: Telesales Executive | Temporary to permanent Location: Taunton town centre Hourly rate: £12.21 per hour plus a highly achievable uncapped bonus scheme Hours: Monday - Friday (9:30am till 4:00pm, 1 hour lunch break) Benefits: We would love for you to join us, some of the great perks of temping through Office Angels include… Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay reviews Online timesheets A dedicated consultant as an additional layer of supportWe are currently recruiting for a Telesales Executive to join a fun and welcoming team based in the Taunton town centre. Initially this is a temporary role however for the right person it will go permanent after 12 weeks. You'll need to be a team player with a confident and professional telephone manner. As well as being computer literate you must have a high level of communication skills and be self-motivated and ambitious . You will also need the ability to work well under pressure and meet KPI's and targets. This role would be suitable for someone with a hospitality, retail or customer service background that is looking for a Monday to Friday role! Main Responsibilities: Account managing clients outbound calling Following up enquiries Working to targets to achieve a team and individual goal Business to Business sales calls General admin and emails around contracts Other related dutiesKey skills: Excellent customer care skills Professional and confident telephone manner Ability to thrive in a fast-paced environment Computer literateThis is a great opportunity to join a friendly and down to earth company. You will be working within a close-knit team with a really fun and buzzy office environment. This would suit a candidate who is outgoing and energetic and motivated by earning potential. If you're interested in this role, we would love to hear from you. Please apply online, alternatively you can email your CV directly to (url removed) or contact the team on (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Retention Consultant Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be confident building rapport over the phone and via email, have good listening skills and interested in entering a career with progression within the Insurance sector. Benefits and Package for a Retention Consultant: Salary: £28,000 per annum, rising to £29,500 following the probationary period. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: TauntonBenefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discountKey Responsibilities of a Retention Consultant: Acting as a primary point of contact for retention queries for customers, intermediaries and Healthcare Partners. Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers. Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within the companies risk appetite. Establish, develop and maintain relationships with intermediaries to support them with renewal/retention-based queries.Key Skills and Experience of a Retention Consultant: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a teamIf you are interested in this position as a Retention Consultant and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Are you a natural people person with a passion for delivering outstanding customer care? This is a unique chance to join a brand‑new business venture within a growing healthcare group - offering real opportunity to shape the future and grow within the team. Our client is seeking a warm, enthusiastic, and customer‑focused individual who thrives on building meaningful relationships and creating positive experiences. If you love connecting with others, take pride in helping people feel supported, and enjoy being part of something new and exciting, this role could be the perfect fit. Job Title: Client Relationship Executive Hours: 9.00 - 5.00pm Monday to Friday Location: Taunton, Hybrid working available with 3 days in the office for the initial 8 week training period and then 1 day in the office thereafter. Salary: £30K - £35K PA DOE Benefits include: Generous holiday | Hybrid working | Modern offices and free parking on site | Progression opportunities | Discretionary bonus scheme | A wellness day | Friendly and sociable team The Role: The Client Relationship Executive plays a vital role in supporting both new and existing patients at the very start of their journey. You will be the friendly, confident first point of contact handling inbound enquiries, building rapport, and guiding patients through their options in a clear and reassuring way (without providing clinical advice). Your goal is to help patients feel informed, cared for, and confident to book the right appointment at the right local practice. This role is about creating a local, community based experience, even within a central support function, ensuring every patient feels heard, valued, and looked after Key Responsibilities: Inbound Enquiry Management Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner. Provide a warm, personalised service that feels local and community based, rather than centralised. Build instant rapport and make each patient feel valued and supported. Patient Support & Treatment Discussions Listen carefully and patiently to understand patient needs and questions. Talk patients through treatments, services, and available options using clear, accessible language. Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance. Support patients in making informed decisions, without providing clinical advice. Lead Management & Follow Up Manage inbound queries, leads, and follow ups with excellent organisation and attention to detail. Ensure each lead progresses through the journey smoothly, from enquiry to booking. Maintain accurate and up to date records across systems. Appointment Booking & Practice Coordination Book appointments directly into practice diaries, ensuring a good fit for both patient needs and practice capacity. Communicate effectively with practice teams to ensure seamless handover and continuity of care. Provide a consistent, high-quality experience that reflects the values of each local practice. Requirements: A natural ability to make each patient feel like the only person you've spoken to that day. Highly organised, able to manage multiple enquiries simultaneously. Proactive approach to follow up and lead nurturing. Strong attention to detail and accuracy in recording information. Ability to adapt conversations to suit patient needs, energy, and understanding Friendly, confident, and warm communication style, especially over the phone. Comfortable working in a fast-paced environment with a consistent focus on service quality. A positive, "can-do" attitude and genuine desire to help people. Previous experience in customer service, account management or patient facing role. Experience using CRM or diary management systems (training provided). Why Choose Our Client? This is an exceptional opportunity to develop your skills and play a crucial role in the growth of a customer care department. With a focus on people and service, our client is building a highly service-driven team to support their customers. If you are excited by the opportunity to join a company that values its people, then we want to hear from you. Don't miss out on being part of this exciting journey! NEXT STEPS...To apply for this role please do so online or email your CV to (url removed). If you would like to discuss the opportunity prior to application please contact Vicky on (phone number removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website