Policy officer jobs in WindsorCreate job alerts

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

£60,000- £70,000 (depending on experience) Commercial Lead – Magazine Publishing Salary £60,000 to £70,000 depending on experience Permanent Hybrid London/ Folkestone Saga Magazine is looking to appoint a new Commercial Lead for 2026! You’ll be joining the UK’s biggest subscription based monthly publication in the UK with an accolade of recent awards. As the Commercial Lead, you will work closely with our renowned Editorial Director and Chief Data & Strategy Officer. You’ll be a credible commercially minded individual, able to oversee business development and revenue generation of the full omnichannel magazine. Having an entrepreneurial approach where you can leverage our multi-award-winning magazine content to maximise our commercial performance across multiple revenue streams. You will also be working with the Magazine Editorial team, key external agency partners and the Head of Finance as required, you will manage the full publishing revenue budget, which is comprised primarily of the magazine subscriptions, and advertising revenue, both internal and external. For subscriptions you will have line management of the Marketing Audience Manager, while for external advertising, you will manage our agency relationship. Internally you will work closely with our business units (Travel, Insurance, Money and new business), to ensure we’re optimising our promotional activity for the business as a whole. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. On occasions, you may need to visit our Head Office in Folkestone, Kent. Role Responsibility Fully owning and managing the Publishing revenue streams, from our internal advertising of our Business Units, our External advertising across both Print and Digital formats, and our Subscription revenue of the Magazine. Working as the Commercial Lead in the Publishing team you will be responsible for the following: • To implement strategies to increase revenue from all our channels including Magazine (Print, Digital, Subscription, Newsstand etc.), Digital content such as Newsletters, Emails, Podcasts, Video content, social media etc., • Aligning of our advertising copy to our Editorial content., • Implement strategies to increase onward traffic from the magazine section of the website to the Business Units and lead the cross-department conversation about how value is assigned to this traffic., • Work with the Editorial team to collate and present key insights and data for monthly Business Updates to the leadership team., • Establishing sales targets for both advertising and subscriptions and driving the performance of both to ensure targets are met., • Working with finance to produce the monthly forecast and annual budget for the Publishing revenue, • Help oversee and negotiate contracts as required with new clients., • Work with the Digital and Data teams to ensure our website, and data insights are aligned to Publishing’s needs., • Identify profit-making brand extension opportunities and take the lead in securing sponsorships, networking with key external stakeholders and getting new projects off the ground., • Reviewing and developing operational processes to improve the performance and maximise growth of the partnerships where appropriate., • Working together with the other Saga Business units to promote the Saga brand., • Managing risk assessments for any new initiatives., • Staying aware of the latest trends and developments in the industry, ultimately being in tune with our customer and what other products and brands align to their needs and interests but do not step into our portfolio of products here at Saga People management, relationships and account management responsibilities; • Managing all daily commercial operations and partner with the existing editorial team., • Line management of the Market Audience Manager, who is responsible for the delivery of our Magazine subscriptions performance., • A Strong understanding and ability of forecasting sales volumes with extensive budget management and contract negotiations., • Integrity and objectivity, capable of selling ideas and implementing change., • Significant Account management experience in the publishing and/or digital media sector., • Clear experience managing advertising and affiliate budgets and P&Ls., • Clear understanding of advertising and affiliate reporting and data tools., • Able to apply KPIs to monitor, project, and drive performance., • Can work as part of a team and capable of delivering to tight publishing deadlines., • Naturally analytically with the ability to challenge and think outside the box; able to demonstrate curiosity and a drive to continually innovate and improve processes., • Demonstrates resilience and an ability to deal with demands placed on them, able to work calmly under pressure maintaining an ability plan for, and work to, tight deadlines., • Can deliver high quality, accurate output at pace and able to quickly adapt to changing environments, consistently setting high standards and driving performance. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3386

We are looking for a Participation Officer to join Slough Children First.Salary: £34,063-£38,375 (including local weighting).As a Participation Officer you’ll work directly with and support care-experienced young people to ensure their views and experiences shape Slough Children First’s policy

We currently have a vacancy for a Policy Officer at the Urban Transport Group. As Policy Officer, you will have the unique opportunity to engage directly with - and support - our large and diverse membership of 15 organisations working to improve transport in their regions. We help to shape transpor

Were recruiting for a Policy Officer to join a Strategic Communications team with a London based Royal College and regulatory body, supporting senior colleagues across policy, influencing, and stakeholder engagement. This is a varied and fast-paced role, ideal for someone with a strong interest in p

Principal Planning Policy Officer- Surrey Carrington West are delighted to be assisting this Surrey based Local Authority client with their search for an experienced Principal Planning Policy Officer. We are looking for experienced Planner's with a strong knowledge of national planning

Join our teamWe are looking for a Principal Planning Policy Officer to join our Strategic Planning Team and lead on a variety of planning policy matters. We are looking for a collaborative and strategic-minded individual to play a key role in the formulation of planning policy, including:major and s

A policy advocacy organization in Greater London seeks a Policy Officer to drive evidence-based reform in the justice system. The successful candidate will engage with political stakeholders, produce policy materials, and monitor relevant parliamentary discussions. Strong writing, analytical skills,

Babergh and Mid Suffolk District CouncilsAddress: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BXSalary: Career Grade role - £31,537 to £44,075 per annum (pro rata for part time)£31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 -

Policy & Public Affairs Officer – Young People. Policy and Public Affairs Officer – Young People. Policy and Public Affairs Officer – Young People.

Principal Planning Policy Officer on a 6-month rolling contract. Strong knowledge of Plan-making with the ability to deputise for the Planning Policy Team Leader/Manager. Regular engagement with senior officers and lead members on plan directions and key decisions.

A local authority in England is seeking an experienced Principal Planning Policy Officer for a 6-month contract. The successful candidate will have a strong background in national planning policy, ideally with Local Authority experience.

An exciting opportunity has arisen within the Strategy & Policy Team for a dynamic and committed individual to take forward and support key priorities for the Team and the Council as a whole, including working on Local Government Reorganisation. In this role you will be liaising with elected members

Working as part of Shelter’s Policy Team, you will be responsible for helping to develop Shelter’s policy and responding to government initiatives on a range of housing policy areas. This is a great opportunity for someone who wants to use their policy skills to help end homelessness and improve

An exciting opportunity has arisen within the Strategy & Policy Team for a dynamic and committed individual to take forward and support key priorities for the Team and the Council as a whole, including working on Local Government Reorganisation. In this role you will be liaising with elected members

An ambitious accounting firm in the UK is seeking a part-time Compliance Officer to oversee compliance operations.

A leading policy research organization is seeking a policy officer to advocate for evidence-based reforms in the UK justice systems. Responsibilities include translating research into impactful policy products, building networks, and managing various policy issues. The ideal candidate should have ex

Public Affairs and Policy Officer. Public Affairs and Policy Officer. Experience drafting policy documents and translating complex concepts for policymakers.

Sustainability Policy Officer (Synergy Programme). Join to apply for the Sustainability Policy Officer (Synergy Programme) role at Department for Work and Pensions (DWP). Understanding how sustainability principles can be embedded into new ways of working, while demonstrating responsibility for envi

A local government agency is seeking a Planning Officer to provide specialized planning services in Greater London.

Principal Planning Policy Officer- Surrey. Carrington West are delighted to be assisting this Surrey based Local Authority client with their search for an experienced Principal Planning Policy Officer. We are looking for experienced Planner's with a strong knowledge of national planning policy and w

Our policy officer will play a key role in building on our research and practice insights to make the arguments for evidence-based policy in the UK’s justice systems, with a focus on building links in Westminster and Whitehall. The Centre for Justice Innovation is looking to recruit a creative and

Principal Planning Policy Officer – Nottinghamshire. Carrington West are delighted to be assisting this Nottinghamshire based Local Authority client with their search for an experienced Principal Planning Policy Officer. We are looking for experienced Planner's with a strong knowledge of national

Sustainability Policy Officer (Synergy Programme). Collation and presentation of sustainability information to embed it into policy and process, programme governance, working groups and to teams within the four “cluster” Departments. Understanding how sustainability principles can be embedded in

Your work will include gathering evidence and helping to develop the Local Plan to adoption; assisting with consultations; monitoring policy progress; responding to national changes; and contributing to wider projects such as neighbourhood plans and providing planning policy observations on planning

The HR Training Officer will work closely with the HR Policy team to design and implement engaging training programs that educate employees, volunteers and trustees on key policies, including safeguarding, ethical fundraising, data protection, workplace conduct and more. Provide feedback from learne

We are seeking a motivated and enthusiastic Senior Planning Policy Officer to join our Planning Policy team at a pivotal moment in our planning journey. The role offers you the chance to take ownership of planning policy projects and bring your skills and expertise into a welcoming, supportive and c

The CCSA is seeking a highly motivated Policy Officer to support the wider policy, regulation, and engagement activities of the Association at this very exciting time in the development of the carbon capture and storage and hydrogen industries. The CCSA is seeking a highly motivated and ambitious Po

Are you an experienced planning policy professional looking for a role where you can make a real impact? Join us as a Principal Planning Policy Officer and play a key role in delivering the South East Lincolnshire Local Plan, supporting growth, regeneration, and sustainable development across two co

A UK government department is seeking a Policy and Operations Officer to manage key corporate functions and support strategic objectives.

We are looking for a Principal Planning Policy Officer to join our Strategic Planning Team and lead on a variety of planning policy matters. Principal Planning Policy Officer. We are looking for a collaborative and strategic-minded individual to play a key role in the formulation of planning policy,

A healthcare organization in the United Kingdom is seeking an experienced Investigating Officer to lead employment law-based investigations within their Trust.

Carrington West are assisting their.Town Planning department on an initial 6-month contract.The post holder will be required to deal with a wide range of complex technical work to support the preparation of a new Local Plan.Key responsibilities will include procuring evidence (e.Experience in a simi

A leading law firm is seeking a Senior Compliance Officer to support the Compliance Department with proven legal compliance and regulatory knowledge. Responsibilities include guiding compliance processes, managing relationships, and leading Compliance policy updates.

An exciting opportunity has arisen to join Guildford Borough Council’s high-performing Planning Policy team as a Principal Strategic Infrastructure Officer. This role plays a key part in supporting the development of infrastructure strategy and policy for the Local Plan and other planning policy p

A local authority contractor in West London is seeking an experienced Local Authority Private Sector Rental Policy Officer. The position offers competitive pay of £350 per day and will contribute significantly to housing policy in the region.

The mission of the Global Policy & Advocacy (GPA) division is to understand and shape the public policy debates affecting the foundation's work, build support for its major program and policy objectives, and develop partnerships and alliances that can advance the foundation's objectives nationally a

An established non‑profit healthcare membership body is seeking a Public Affairs and Policy Officer to develop and deliver public affairs activities. This hybrid role requires strong policy drafting and stakeholder management skills, as you will work closely with cross-departmental teams to influe

Meet with key sector stakeholders to gather insight and understand global and local challenges and opportunities to keep an up-to-date understanding of business perspectives that will shape your policy advice and decisions. Work across the GLA Group to connect a wide range of business stakeholders o

As Senior Policy Officer, you will help shape and deliver ENA’s policy engagement strategy across Parliament, Government and the wider regulatory landscape. You will advise senior leaders, produce high-quality policy insights and manage strategic programmes that support ENA’s policy development

One Society is currently recruiting a Senior Policy and Campaigns Officer. Identifying and working with key policy makers, employers, investors and their representatives and influencers (including relevant media) in order to promote and develop One Society’s policy and practice proposals. We are s

Higher Executive Officer (HEO) Policy Advisor – Contingency Planning Unit (non-banks). Part of your job will be to support a Senior Executive Officer (SEO) to lead on m.

We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. Senior Planning Policy Officer. We are looking for a collaborative and strategic‑minded individual to play a key role in supporting the formulation of planning policy, including major

A leading charitable organization in the United Kingdom is seeking a dedicated Policy Officer to contribute to vital policy development aimed at addressing homelessness and improving housing conditions. The role involves collaborating with the Policy Team to create innovative solutions and analyze g

A local government council in the East Midlands is seeking a Planning Policy Officer to play a key role in shaping future planning policies. The successful candidate will assist with the Local Plan development, consultations, and policy monitoring.

Our policy officer will play a key role in building on our research and practice insights to make the arguments for evidence-based policy in the UK’s justice systems, with a focus on building links in Westminster and Whitehall. The Centre for Justice Innovation is looking to recruit a creative and

Policy and Public Affairs Officer. Policy and Public Affairs Officer t. Policy and Public Affairs Officer.

Policy and Operations Officer SEO. As Policy and Operations Officer, you will work under Corporate Operations and Services Lead and the Head of Corporate Strategy and Operations to manage our key corporate functions and organisational policies. The Law Commission is recruiting permanently for a Poli