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Only serious applicants apply Assessment date 27/03/2026 Start Date: April 2026 • Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis., • To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user), • Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software., • Receive and record telephone calls from a range of personnel including hospital staff;, • other Health Service professionals and other Emergency Services., • Where rota’s or staffing levels require it, carry out duties within the “out of hours” control, either call handling or dispatching received calls., • This requirement like all duties is subject to the post holder having had appropriate training., • Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Complete the clinical triage process for each emergency call received, to the fullest extent possible, to allow all emergencies to be marked with an appropriate priority., • This is the means of ensuring that patients receive a response intended to reach them in a timely manner for their condition, whilst also indicating the right type of resource that should be allocated., • Utilise Computer Aided Dispatch, clinical triage software and Information Communication Technology (ICT), including; telephony, data, email, and fax, to achieve effective communication with clients and EOC/operational staff. Ensure ICT systems are used appropriately, and report systems failures to the Call Handler Team Leader/Duty EOC Officer. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the EOC in maintaining business continuity. June 2010 V2.1 10., • To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate., • To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy., • To take charge of an incoming call; managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times, • Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations

Key Responsibilities You will support the development and delivery of a range of strategic policy projects, which may include: * Drafting and shaping policy documents * Contributing to research, analysis, and evidence gathering * Supporting land or spatial planning–related assessment

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Equity is hiring a newPolicyOfficer (Workforce Rights and Research) within the Policy & Public Affairs section. They will work under the direction of theHead of Policy and Public Affaiirsto coordinate, support and deliver the policy and research work of the union. Their day‑to‑day responsibiliti

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A recruitment agency is looking for a candidate in Greater London to lead on housing and homelessness application reviews under the Housing Act 1996.Responsibilities include maintaining knowledge of statutory duties, responding to legal challenges, and providing high standards of customer care.Candi

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A local government authority in the UK is seeking an Information Security Officer to safeguard the confidentiality and integrity of information.

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An organization in the high-performance sports sector is seeking an entry-level role focusing on leading innovative projects that shape investment strategies across Olympic and Paralympic sports.Working collaboratively, you'll engage with stakeholders to develop creative, evidence-based solutions th

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Equity is hiring a new Policy Officer (Workforce Rights and Research) within the Policy & Public Affairs section. They will work under the direction of the Head of Policy and Public Affairs to coordinate, support and deliver the policy and research work of the union. Their day-to-day responsibilitie

Identifying and working with key policy makers, employers, investors and their representatives and influencers (including relevant media) in order to promote and develop One Society’s policy and practice proposals. One Society is currently recruiting a Senior Policy and Campaigns Officer. We are s

Credit Portfolio & Policy Management is a core team within the Chief Credit Office in Risk Division, responsible for a number of key credit risk activities including the oversight of single risk types, proactive Credit, Country and ESG Risk Appetite, Credit Portfolio Management and ensuring the oper

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