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Helpdesk Manager - Reactive Maintenance Waltham Abbey, Essex | £40k + Package Brief: We have a full time role for an enthusiastic, dynamic, forward thinking Reactive Maintenance Helpdesk Manager to join our busy, friendly building contractors and shopfitting Company based at our office in Waltham Abbey, Essex. The post holder will be responsible for working on a high-profile helpdesk whilst supervising a team of multi trade operatives and support admin. Duties: • Manage and co-ordinate helpdesk team, • Receiving and distributing clients service requests including scheduling the engineers in a prioritising and coordinated manner, • Reactive technical support for the engineers, when required, • Skills test new operatives, • Sourcing and ordering parts/materials, when required, • Process improvements to hit KPI's and SLA's, • Monitoring the logging service requests by telephone and email, • Ensure compliance with statutory and company procedures undertaken by the team, • Updating and checking client portals, • Arranging return visits for engineers for uncompleted jobs or to fit additional parts, • Full responsibility for diary management of allocated engineers and contractors as needed, • Estimating / Pricing / Invoicing, • Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PM work and unallocated engineers as required by the business, liaising with engineers., • Dealing with complaints as required, • Analysis of job history/running reports, • Attend management meetings, follow up actions as necessary, • Interviewing/Training, • Carrying out one to ones, grievances, and disciplinary meetings, • Helpdesk diary management coordinating annual leave and shift patterns, • Liaising with subcontractors to ensure they are providing adequate service, • Performance Reporting/Appraisals, • Managing and updating all spreadsheets ensuring are compliant etc., • Any other ad-hoc duties as required. Skills required: • Reactive Maintenance Helpdesk Manager experience, • Experience of working in a call handling environment, preferably in the building sector, • Demonstrable interpersonal skills over telephone, email and in person, • Ability to use questioning skills to identify root causes of client issues and find solutions in an efficient and customer focused manner, • Solid experience of working with computer as well as industry specific systems and data entry, • Ability to be calm under pressure and manage clients’ issues and expectations suitably, • Management, • Ability to prioritise workload and delegate proportionately You must be: • IT literate to a high level (including Word, Excel, Outlook etc), • Highly organised, • Enthusiastic – ready for a challenge, • Good work ethic, • Uses initiative, • Good timekeeping, • Adaptable, • Good with figures Additional Information: • Office Hours: Mondays to Fridays 8am to 5pm, • Annual leave: 28 days rising to 33 days (includes Bank Holidays) after one full year of service, • Company Pension after 3 months, • Group Life Scheme after 6 months of service, • Starting salary £40,000.00 per annum Helpdesk Manager - Reactive Maintenance For the purposes of the Conduct Regulations 2003 Premises Recruitment Limited acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. By applying for this job you agree to our Privacy Policy.

Better places, thriving communities. Job objectives and responsibilities Responsible for the leading the day to day shift teams. Ensuring all planned, corrective and reactive are completed on time Supporting root cause analysis and CAPAS' for technical activities Main duties Daily attendance at the 0900 / 1630 team activity call Attendance at GSK morning TAP Assigning duties to technicians during shifts Day to day lead of shift team including conduct, performance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards. Hold regular shift team meetings on daily and weekly objectives Providing direction and feedback to technicians during shifs Effective handover with the other shift lead role Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required. Assist in training and coaching new employees Providing customer service and managing complaints Prompt and correct documentation of incidents. To ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders. To perform duties of a person authorised to issue permits to work. Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. · To attend and fully participate in training and appraisal activities as required · Bring innovation, build solutions to business challenges and maintain a ‘can-do' attitude · Foster and maintain a positive work environment Person Specification Working well within a team Leadership skills and ability to make decisions fast Strong problem-solving aptitude Able to work without direct supervision Able to deal directly with customers in a professional manner and represent the company Able to complete & produce RAMs Ability to plan\schedule both PPM & Reactive workload. Computer literate – competent in Microsoft Office and ability to work on CAFM systems. Knowledge of working on BMS systems. Health and Safety responsibilities Always follow Group and company policies and procedures; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents; Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture – our core values and how we behave: We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face ofbcompany. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking forbnew ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Job Description Shape Britain’s Energy Future with Sizewell C Location: London, Suffolk, Bristol Contract Type: Permanent - Office-based with hybrid flexibility (typically 2/3 days in office) Working Pattern: Full time Closing Date: Friday 9th January 2026 Why Join Us? We’re building the future, and we need experienced Commercial Leaders to make it happen. Sizewell C is a once-in-a-generation infrastructure project that will power Britain’s energy security and net-zero ambitions for decades to come. Following our recent Final Investment Decision, construction is fully greenlit. This is your chance to be part of the largest investment in homegrown clean energy in decades, delivering low-carbon electricity to 6 million homes for at least 60 years. What’s in It for You * Salary: Starting salary of £90,000 (depending on experience) * Bonus: 10% annual * Car allowance: £6,900 * Holiday: 28 days + bank holidays * Pension: Up to 7.5% employee / 15% employer contribution * Flexible benefits & hybrid working options Your Impact As a Commercial Lead, you’ll take ownership of some of the most significant and complex commercial packages on the project covering civil and nuclear construction works, major equipment, and enabling contracts. You’ll lead procurement, negotiation, and post-award commercial management, working with suppliers, regulators, and Tier 1 contractors. You’ll play a key leadership role, shaping strategy, mentoring teams, and ensuring delivery aligns with project goals, contract requirements, and nuclear safety standards. What You’ll Do Procurement * Lead complex procurement activity * Ensure value for money, transparency, and compliance * Manage competitive tendering, contract negotiation, and award Post-Award Management * Drive supplier performance and governance * Mitigate risks and resolve commercial issues * Provide strategic oversight across your portfolio Leadership * Build and lead high-performing teams * Act as a key interface with regulators and delivery partners * Embed collaboration and best practice across the supply chain What You’ll Bring * Senior-level experience in commercial or supply chain roles on major infrastructure or energy projects * Expertise in procurement and contract management * Strong knowledge of NEC and/or FIDIC contracts * Chartered status (RICS, ICE, CICES, IOB,CIPS or equivalent) * Exceptional stakeholder management and negotiation skills Nice-to-haves * Degree-qualified * Experience in nuclear or regulated industries * Understanding of the UK nuclear regulatory environment and supply chain landscape * Familiarity with safety case and licence conditions in nuclear Why Join Us * A major infrastructure project with national impact * Hybrid working with flexibility built in * Competitive salary, bonus and benefits * Clear progression and development opportunities * Supportive, collaborative team environment Key Competencies Behavioural Competences Humility * Recognise the value brought from different cultures and experiences * Be open to other’s points of view and ideas, be willing to debate and to compromise Positivity * Positively challenge poor quality and performance * Identify solutions at the lowest possible level * Encourage tier 1s and others to bring new ideas forward Respect * Value the rules and environment in which we operate * Give and receive feedback with respect * Embrace and engage with new people and ideas Solidarity * One team, working closely together and helping each other * Empowered teams always looking forward. * Shared responsibility for delivery the project outcomes Clarity * Communicate clearly and consistently * Promote collaboration and team alignment * Clearer and faster decision making * Drive simplification at all levels If this sounds like the next step in your career, we’d love to hear from you. Apply now and be part of something extraordinary. Additional Information Join the team at Sizewell C. Our vision is to Lead The Way On Nuclear . The Sizewell C team is one of the most exciting and largest new megaprojects in the UK, whilst being at the forefront of the UK’s climate change agenda and energy policy. We have begun constructing a 3.2-gigawatt nuclear power station on the Suffolk coast in the East of England replicating, wherever possible, the design used for Hinkley Point C, another nuclear power station being built in Somerset. When built, Sizewell C will be one of the largest power stations to operate in the UK. The power station will generate low carbon electricity for at least 60 years, supplying over 6 million homes and supporting around 7% of the UK’s current electricity needs. Our vision is to Lead The Way On Nuclear . We want Sizewell C to define what good leadership for the nuclear industry and British infrastructure looks like and deliver on it. We understand the feats of organisation, logistics, collaboration and imagination that building nuclear requires. We are building for the next generation for their home-grown energy, energy price stability and ultra-low carbon power in abundance. We also want to set the benchmark for maximising long-lasting social value as we build and demonstrate how smart collaboration can work for the benefit of communities – locally, regionally and nationally. We are the first nuclear power station in the UK to be funded under the Regulated Asset Base funding model (RAB). Our largest shareholder is the UK Government, alongside equity partners La Caisse, Centrica, EDF and Amber Infrastructure. Sizewell C operates within a complex and fast-moving stakeholder environment, engaging with a wide range of partners including government bodies, regulators, local communities, supply chain partners, and international collaborators. This makes Sizewell C a uniquely stimulating place to work — where navigating evolving priorities, balancing interests, and building trusted relationships is just as critical as technical excellence. For those who thrive in dynamic, multi-dimensional settings, it offers unmatched professional challenge and growth. When joining Sizewell C, you may wonder why you are contacted by colleagues with an EDF email or see the EDF logo on portals that you access and/or documentation you receive; this is because we have partnered with EDF for the provision of a number of support services whilst we complete a successful transition out of the EDF group. At Sizewell C we encourage and embrace diversity and how it can improve our experience and performance at work. It is a requirement that those who join us have the right to work in the UK. Whilst sponsorship may be a possibility that we can explore, we are fully committed to local recruitment where possible, and those already holding the right to work in the UK. To be appointed to this role, you will need to meet the criteria for Security Vetting, which will, ordinarily, require you to have been a resident of the UK for at least three of the past five years. By submitting an application to this role, you acknowledge that you have read and understood Sizewell C’s employee ___ and EDF's employee ___. Just to let you know, EDF will be processing and sharing information about your application on behalf of Sizewell C.

Salary £55,000 - £65,000 Performance Marketing Manager Salary £55,000 to £65,000 depending on experience Permanent Hybrid / London or Folkestone Due to a recent promotion, Saga Insurance is recruiting for a new Performance Marketing Manager to join the team in 2026! We have so many exciting campaigns in the calendar for early 2026 and beyond, to help us achieve our plans, we need a passionate Performance Marketing Manager to join our dynamic insurance business unit. You’ll be key to driving our Performance Marketing delivery and achieving our commercial targets. It’s truly a hands-on role; you will manage the Performance Marketing team in executing highly effective acquisition marketing campaigns that contribute to the commercial success of the Saga Insurance product portfolio. You will work closely with Performance Marketing Leads to manage day-to-day acquisition campaigns, oversee performance agencies, and coordinate content production. As Saga undergoes a significant transformation, this role will be instrumental in driving growth through a data-driven approach. You will collaborate cross-functionally to implement a roadmap that ensures continuous performance improvements. Your experience in a fast-paced performance marketing environment, coupled with your data-driven mindset and creative problem-solving skills, will be key to your success in this role. We work in a hybrid way at Saga both at home and in the office. The Insurance Marketing team get together about once a week in either London or Folkestone. You will need to be in a commutable distance for both offices. You will also have the requirement to travel to our agency partner based in Manchester for regular meetings and reviews. Role Responsibility Our new Performance Marketing Manager will manage a team of 4 and work alongside our Head of Performance Marketing & Digital. Taking ownership of omnichannel campaigns and manage a sizeable budget across the Insurance product portfolio. In this role you will have responsibility to; • Lead the development and delivery of robust performance marketing plans across all digital, above-the-line (ATL), and content marketing channels., • Manage a team of Marketing Leads across all paid media and lead generation channels, focusing on driving profitable growth throughout the Saga Insurance product suite., • Manage and collaborate with media agency partners to allocate and optimise media budgets intelligently across both new and existing channels (including TV, radio, press, paid and organic search, paid and organic social, display, affiliates, etc.), balancing reach, frequency, and ROI., • Utilising your hands-on experience to actively identify opportunities to improve performance in channels and onsite experiences and shape roadmaps to implement any necessary changes., • Measure campaign effectiveness, develop comprehensive post-campaign reports, and share actionable insights with key stakeholders, ensuring all media investments are optimised for efficiency and effectiveness., • Build and maintain bi-monthly trading forecast plans, providing confidence in the ability to trade at agreed levels., • Continuously review and understand the needs of the customer, their motivations, and purchasing behaviours, and report findings back to the business., • Build strong relationships with cross-functional teams, including Digital Delivery, Trading, Brand, Data, and Finance, to ensure media plans are integrated and commercially viable., • Collaborate with the wider Saga Business Units on media planning to ensure campaigns are strategically planned and aligned with broader business objectives, harnessing shared insights and resources to optimise reach and impact., • Build and refine audience segments using first-party and third-party data to improve targeting precision., • Manage all agency relationships and act as the key Subject Matter Expert (SME) for our relationships with advertising platforms (Google and Meta); this relationship must be developed and leveraged to help drive our strategy for digital growth. The Ideal Candidate You will already be a credible marketing manager who has gained exposure in the insurance and financial products arena. You will demonstrate a strong working knowledge across all digital channels with proven experience of developing, implementing, and analysing large digital acquisition strategies. You can also demonstrate; • Working knowledge of using Google Ads and Facebook Business Manager, • Understanding on onsite SEO (Search Engine Optimization) and content management principles, • Experience of leading or working within a digital transformation programme would be highly advantageous, • Previous experience within Financial Services or a similar regulated environment, • A good working knowledge of general insurance products and practices with experience in personal lines insurance, • Strong analytical and trading skills with a record of accomplishment of delivering profitable trading growth, • Commercially minded, with a strong ‘results led’ focus, • Strong influential leadership and people management skills with the ability to work collaboratively across functions Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3385

Post Office Counter Clerk - Sauchiehall Street Post Office. Previous Post Office/banking/financial experience preferred, however training will be provided for suitable candidates. Day Post Office Counter Training.

The Contract Specialist - Tech is a key member of the Commercial Management team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.

Post Office Operations Manager. Ensuring full compliance with Post Office Ltd. As a Post Office Operations Manager, your integrity, precision, and leadership will help build trust with customers and bring out the best in your team.

A leading postal service provider in the UK seeks a Contract Specialist - Tech to manage IT contracts and ensure effective execution.

The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Our priority lies in shaping a business that mirrors the diverse communiti

The IAM Product Owner is a key member of the CISO team, responsible for the delivery of functional strategies, always modelling Post Office behaviours and demonstrating a Postmaster first mindset. Post Office is a community staple. We're looking for people to come to Post office to re‑imagine.

A traditional community-focused service provider in Greater London is seeking an experienced Project Manager to lead projects within the Network and Strategy department.The role involves managing cross-functional teams, ensuring project success, and engaging with senior stakeholders.Ideal candidates

Procurement Act 2023), it is critical that Post Office has access to risk-based, commercially minded legal advice in relation to its procurement activity, as well as other relevant areas of law such as subsidy control, competition and Post Office's obligations under Managing Public money. Reporting

A pioneering global trading firm in Greater London is seeking a Middle Office Lead to oversee their operations in digital assets. The role involves leading a high-performing team, ensuring smooth execution of post-trade processes, and improving operational efficiency.

The Procurement Category Specialist is a key member of the Commercial Management team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Post Office is an integral part of every community,

The Head of Identity & Access Management is a senior member of the CISO team, responsible for the development and delivery of functional strategies, always role modelling the Post Office behaviours and demonstrating a Postmaster first mindset. Our priority lies in shaping a business that mirrors the

A public service organization in the UK is seeking a Head of Identity & Access Management to lead IAM strategies and manage large teams.The role involves ensuring compliance with business objectives and regulatory standards while fostering a culture of inclusion and continuous improvement.Candidates

The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Our priority lies in shaping a business that mirrors the diverse communiti

Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. Demonstrates a strong commitment to upholding the values and principles of Post Office. Post Office is a community staple.

A community-focused service provider in Greater London is looking for a Project Manager to lead and manage end-to-end projects.The role requires expertise in Health & Safety compliance and strong stakeholder management skills.You will work cross-functionally, ensuring that projects meet critical suc

A major UK postal service provider is looking for a Project Manager to join their Transformation team.

The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. As a Senior Software Engineer, you will play a pivotal role in deliverin

A key UK service provider is seeking an IAM Product Owner to drive the evolution of their IAM platform.In this role, you will deliver robust IAM solutions that ensure both security and user experience while collaborating with various teams.The ideal candidate will have a strong grounding in IAM conc

A leading national service provider in the UK seeks a Senior Software Engineer to enhance its mobile digital estate.You will lead Android tablet app development, ensuring reliability and scalability while mentoring junior developers in a collaborative environment.Candidates should have expertise in