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Customer Support Manager Southern Region, Winchester / Eastleigh Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our team in the Southern region. Whilst the role is based out of our Basingstoke regional office, we are looking for people based in the Southern part of our patch due to site locations. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites. RESPONSIBILITIES: • To be the owner of the customer journey post completion, delivering a world class customer experience., • Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code., • Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly, • To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place REQUIREMENTS: • Understanding of the New Homes Quality Code, • General knowledge of NHBC Technical Requirements/Guidelines is essential, • Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike, • Able to deal with difficult customers, clients and situations calmly and professionally WHAT WE OFFER: • Competitive basic salary, • 26 days annual leave + public holidays + your birthday off, • Opportunity to earn 10% bonus, • Company car or car allowance of £5,000

Have you spent the last five years building solid B2B relationships and now want a role that truly rewards it? If you already have an active network and strong product knowledge within sectors such as: Agriculture ? Bus and Coach ? Construction Engineering ? Manufacturing ? Materials Handling Packaging ? Print ? Transportation Recycling ?then this is your opportunity to turn that experience into serious earning potential. You'll take ownership of a key territory, driving new business while developing long-term partnerships. It's a role for someone who knows how to get in front of the right people, build trust fast, and close deals that make an impact. Benefits Up to £45,000 basic + realistic OTE £90,000+ 25 days holiday + bank holidays + an additional day off for your birthday Company car allowance, laptop, and phone Bupa Private Medical Insurance for you and your family Pension scheme: 10% employer and 5.3% employee Death in Service cover (4x annual salary, post-probation) Critical illness cover and more! Key Responsibilities Win new business across your region through direct outreach and site visits Speak with companies about their equipment and asset finance needs Use your existing network to identify and approach new opportunities Build strong relationships that lead to repeat and referral business Present tailored finance options that help customers purchase assets and machinery Manage the full sales process from first contact to deal completion Keep accurate notes and pipeline updates in the CRM system Stay informed on market trends and competitor activity Represent the company at trade shows and networking events Skills & Experience Proven track record of achieving and exceeding sales targets 5+ years of B2B sales experience with existing relationships in one or more of the listed sectors Strong negotiation and presentation skills with consultative selling ability Confident managing the full sales cycle from prospecting to close Skilled in CRM systems and Microsoft Office Self-motivated, independent, and structured in approach Venator Executive Venator Executive is a specialist recruitment consultancy that helps organisations build high performing sales, operations and finance teams. We are committed to connecting exceptional talent with outstanding opportunities. All applications will be treated with the utmost confidentiality. Please note: While we aim to respond to all applications, due to the high volume of responses, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion. Venator Executive operates as an equal opportunities employer. We welcome applications from all individuals and encourage those from underrepresented groups to apply. TPBN1_UKTJ

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