Private security jobs in United Kingdom

At Tessa Alliance our goal is to become one of the leading health insurance intermediaries in the UK dedicated to simplifying the path to comprehensive healthcare coverage. We are a new intermediary with huge potential so this is an exciting time to be joining our team. We specialise in navigating the intricate landscape of health insurance options, ensuring our clients receive personalised, transparent, and expert guidance. Our experienced team is committed to providing tailored advice that prioritise the well-being of our clients. By offering clarity, ethical practices, and responsive service, we serve as a trusted ally in securing optimal health insurance coverage. Our work environment includes: Modern office setting Work-from-home Growth opportunities Company Days out Ongoing incentives Friendly sales office environment Responsibilities: - Provide exceptional customer service and advice to clients seeking insurance coverage - Assess clients' insurance needs and recommend appropriate policies - Explain coverage options, understand clients needs and budget and recommend accordingly. - Assist clients in completing insurance applications and forms accurately (If required) - Maintain accurate client records and documentation via our CRM system - Stay up-to-date with industry trends and changes in insurance regulations Qualifications: - Proven experience in the Health insurance industry (Required) - Excellent communication and interpersonal skills - Ability to build rapport and establish trust with clients - Detail-oriented with strong organisational skills - Able to work way round CRM system. - Ability to work independently and as part of a team Benefits: - Competitive salary and bonus scheme - Potential for personal growth within the company. - Professional development opportunities Join our dynamic team as a Health Insurance Broker. As a key player in our organisation, you will assist clients in navigating the complex landscape of health insurance options, offering expert guidance and personalised solutions. Your role involves evaluating individual needs, providing in-depth policy information, and ensuring clients make informed decisions with a commitment to transparency and ethical practices, you'll contribute to a positive and supportive environment focused on delivering the best in health insurance services. If you're passionate about making a difference in people's lives and thrive in a collaborative setting, we invite you to be part of our team. You will be given full training on all the products and call structure etc. so your ready to go from day one. If your interested in taking that next step in your career please get in touch. Job Types: Full-time, Permanent Pay: £32,500.00 per year Benefits: Company events Company pension Free parking Life insurance On-site parking Referral programme Schedule: Flexitime Monday to Friday Supplemental pay types: Bonus scheme Commission pay Performance bonus Experience: Insurance sales: 1 year (preferred) Financial services: 2 years (required) Sales: 2 years (required) Ability to Commute: Uxbridge (required) Work Location: Hybrid remote in Uxbridge

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! *** About You*** We are looking for an experienced and proactive Late Night Manager to join our busy team. To perform this role, you will be responsible for managing the late night operations and running of the events, ensuring excellent customer service maintaining high standards. *** Responsibilities:*** Supervising and managing the team to ensure smooth operations and excellent customer service Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Ensuring that all health and safety regulations are followed and maintaining a clean and organised workspace Ensuring that labour costs are managed effectively Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards *** Requirements:*** Minimum 2 years’ experience in a similar role, preferably in a busy bar or late-night event space environment Excellent communication and interpersonal skills Strong leadership and problem-solving skills Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced environment, and have a proven track record of managing a team effectively, we would love to hear from you. London, England, United Kingdom Management 1 hour ago Your job is looking good, but let's make it great! Add more details like a job description, language requirements, and more to get better matches.

As Chef de Partie you will: •Ensure that the production, preparation and presentation of food are of the highest quality at all times. •Supervise the junior chefs or commis and KPs •Estimate the daily production needs and checking the quality of raw and cooked food products to ensure that standards are met. •Keep compliant with all standard procedures and policies pertaining to food preparation, receiving, storage and sanitation. •Operate and maintain all department equipment and reporting of malfunctioning. •Ensure effective communication between staff by maintaining a secure and friendly working environment. •Being personally responsible for hygiene, safety and correct use of equipment and utensils. •Leading by example on personal hygiene and cleanliness on and off duty Key skills we are looking for: •Knowledgeable and experienced in kitchen operations, having held similar roles ideally cooking Italian cuisine. •Passionate about food. •Highly organised and self-motivated with a pro-active problem-solving approach. •Flexible and able to deliver high standards of work. •Committed and willing to take responsibility and grow within the role. •Personable and able to work well with others. •Able and comfortable working under pressure Job Types: Full-time, Permanent Salary: From £13.00 per hour Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Referral programme Schedule: 8 hour to 10 hours shift, Weekend availability, Supplemental pay types: Tips Experience: Chef de Partie: 1 year (required) Work Location: In person Reference ID: chefdepartie Expected start date: 10/05/2024

Job Ad: Cloakroom Attendant (Part-time), We are currently seeking a professional and reliable Cloakroom Attendant to join our team in the high-end corporate sector. This is a Monday to Friday part-time position based in Canary Wharf and Blackfriars. Responsibilities: Greet and welcome guests in a friendly and professional manner. Provide exceptional customer service by efficiently handling coat check and personal item storage. Maintain a clean and organized cloakroom area. Ensure the security and safekeeping of guests' belongings. Assist with any other duties as assigned. Requirements: Previous experience in a customer service role is preferred. Excellent communication and interpersonal skills. Ability to multi-task and work efficiently under pressure. Attention to detail and strong organizational skills. Professional and presentable appearance. Working Hours: Monday to Friday Part-time hours Compensation: Hourly rate: £16 If you are passionate about providing impeccable service and enjoy working in a corporate environment, please submit your application with your resume and a brief cover letter. We look forward to reviewing your application!

We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities Work together with your store team to “wow” our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the “Tapi difference”. Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers – surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. Ensure we always exceed customers’ expectations to encourage recommendations and repeat business. Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business. Regularly use Tapi technology to input customer order details accurately and to a high standard. Comply with all Health, Safety and Security requirements set out by Tapi. The Big Package 25% colleague discount Salary sacrifice pension Share of profit bonus scheme Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme About You! People are your bag – you get them, you understand them and importantly, you can sell to them! You’ll be confident in your ability and see 100% of target as the minimum – not job done! And, you’re always on the lookout for ways to improve things for customer and colleagues.

We are an international trading company dealing in luxury goods and having a real estate agency and property investment business in the UK. We are looking at having an in house legal counsel and establish a legal firm in dealing with all legal aspects of commercial and property matters. The company is able to offer a hardworking and ambitious candidate a platform and roadmap for career progression. The company has a strong desire to build the practice with other talented and carefully selected professionals over time to support growth. Key Skills & Requirements: · UK Qualified Solicitor with significant demonstrable experience in at least one of (1) commercial (2) property and at least some experience in all two areas. · Legal experience · Strong communication . Self initiative . Performance driven Salary: Depending on credentials, experience, performance and ability. Additional benefits can include a percentage, bonus. Company believes in fair and good remuneration package based on revenues generated. Job description About the role: Working closely with the Directors and the senior leadership team, you will provide legal support, direction and implement on all actions required in matters for the group and for client’s introduced, referred and those new clients requiring services can offer. You will advise the business on a wide range of matters and you will, amongst other things: · Draft, review, amend and negotiate commercial property leases, supplier agreements, customer terms and conditions and internal and external policies; · Advise the HR and management teams on employee relations matters such as grievances, disciplinaries and performance management with a pragmatic and commercial approach; · Ensure compliance with all data laws and regulations including GDPR and Data Protection Act and liaising with the ICO where relevant; · Manage all group litigation; · Keep the Directors and the relevant business functions updated on any relevant legal and regulatory changes that they need to be mindful of; · Advise and manage on all aspects of M&A and financing; and · Manage external legal counsel as and when required. Responsibilities Work can be split into contentious legal work, which involves resolving disputes, and non-contentious legal work, which covers legal aspects of a client's business or personal issues. Whichever type of work you undertake, you'll need to: meet and interview clients to establish the firm's suitability to provide the necessary advice and services, based on the firm's specialism and likely cost take a client's instructions advise a client on the law and legal issues relating to their case draft documents, letters and contracts tailored to the client's individual needs negotiate with clients and other professionals to secure agreed objectives research and analyse documents and case law to ensure the accuracy of advice and procedure supervise the implementation of agreements coordinate the work of all parties involved correspond with clients and opposing solicitors attend meetings and negotiations with opposing parties act on behalf of clients in disputes and represent them in court, or at tribunals, if necessary instruct barristers or specialist advocates to appear in court for the client in complex disputes prepare papers for court work in a team, sometimes referring cases to the head of department supervise and delegate work to trainee solicitors, paralegals and legal secretaries as appropriate arrange and attend further client meetings where necessary to progress with the case and finalise documentation check all documentation prior to signing and implementing calculate claims for damages, compensation, maintenance, etc carry out administrative duties, e.g. completing time sheets so that charges for work can be calculated and billing clients for work done on their behalf take referrals from other firms of solicitors when a conflict of interest arises or if they have no specialist practitioner available keep up to date with changes and developments in the law by reading journals and law reports. Work Location: In person as and remote possibility. Working hours You'll normally work part time However, working longer working hours is not unusual and some roles will involve some evening and weekend work. It would not be uncommon or more likely to work unsocial, longer than usual hours and as required. Working hours can be unpredictable as you need to be flexible to meet clients' needs.

We are an international trading company dealing in luxury goods and having a real estate agency and property investment business in the UK. We are looking at having an in house legal counsel and establish a law firm in dealing with all legal aspects of commercial and property matters. The company is able to offer hardworking and ambitious candidate a platform and roadmap for career progression, which includes a route to partnership. The company has a strong desire to build the law practice with other talented and carefully selected professionals over time to support growth. Key Skills & Requirements: · UK Qualified Solicitor with significant demonstrable experience in at least one of (1) commercial (2) property; or (3) immigration - and at least some experience in all three areas. · Legal experience · Strong communication . Self initiative . Performance driven Salary: Depending on credentials, experience, performance and ability. Additional benefits can include a percentage, bonus, private health and dental insurance, subsidised gym membership. Company believes in fair and good remuneration package based on revenues generated. Job description About the role: Working closely with the Directors and the senior leadership team, you will provide legal support, direction and implement on all actions required in matters for the group and for client’s introduced, referred and those new clients requiring services can offer. You will advise the business on a wide range of matters and you will, amongst other things: · Draft, review, amend and negotiate commercial property leases, supplier agreements, customer terms and conditions and internal and external policies; · Advise the HR and management teams on employee relations matters such as grievances, disciplinaries and performance management with a pragmatic and commercial approach; · Ensure compliance with all data laws and regulations including GDPR and Data Protection Act and liaising with the ICO where relevant; · Manage all group litigation; · Keep the Directors and the relevant business functions updated on any relevant legal and regulatory changes that they need to be mindful of; · Advise and manage on all aspects of M&A and financing; and · Manage external legal counsel as and when required. Responsibilities Work can be split into contentious legal work, which involves resolving disputes, and non-contentious legal work, which covers legal aspects of a client's business or personal issues. Whichever type of work you undertake, you'll need to: meet and interview clients to establish the firm's suitability to provide the necessary advice and services, based on the firm's specialism and likely cost take a client's instructions advise a client on the law and legal issues relating to their case draft documents, letters and contracts tailored to the client's individual needs negotiate with clients and other professionals to secure agreed objectives research and analyse documents and case law to ensure the accuracy of advice and procedure supervise the implementation of agreements coordinate the work of all parties involved correspond with clients and opposing solicitors attend meetings and negotiations with opposing parties act on behalf of clients in disputes and represent them in court, or at tribunals, if necessary instruct barristers or specialist advocates to appear in court for the client in complex disputes prepare papers for court work in a team, sometimes referring cases to the head of department supervise and delegate work to trainee solicitors, paralegals and legal secretaries as appropriate arrange and attend further client meetings where necessary to progress with the case and finalise documentation check all documentation prior to signing and implementing calculate claims for damages, compensation, maintenance, etc carry out administrative duties, e.g. completing time sheets so that charges for work can be calculated and billing clients for work done on their behalf take referrals from other firms of solicitors when a conflict of interest arises or if they have no specialist practitioner available keep up to date with changes and developments in the law by reading journals and law reports. Work Location: In person as and remote possibility. Working hours You'll normally work 40 hours a week. However, working longer working hours is not unusual and some roles will involve some evening and weekend work. It would not be uncommon or more likely to work unsocial, longer than usual hours and as required. Working hours can be unpredictable as you need to be flexible to meet clients' needs. Part-time work and career breaks are sometimes possible, but you'll need to keep up to date with changes to the law. Hybrid work - spending some time working from home and some in the office - could also be possible.

Position: Property Housing and Estate Manager Location: 29 Chesnut Grove, Mitcham, England, CR4 1RE Job type: Full-Time, Permanent Salary: Up to £25,000.00 - £30,000.00 dependent on experience (plus bonus structure) We are looking for Job holders with the experience of managimg shopping centres, residential areas and private estates, and arrange for the sale, purchase, rental and leasing of property on behalf of clients and employers. Responsibilities: · Determines staffing, financial, material and other short- and long-term requirements; · Manages general upkeep, maintenance and security of the estates amenities; · Makes sure that the amenities meet health and safety standards and legal requirements; · Advises on energy efficiency; · Discusses clients requirements and may advise client on the purchase of property and land for investment and other purposes; · Conducts or arranges for structural surveys of properties and undertakes any necessary valuations of property or agricultural land, and deals with grant and subsidy applications; · Negotiates land or property purchases and sales or leases and tenancy agreements and arranges legal formalities with solicitors, building societies and other parties; · Maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts; · Acts as arbiter in disputes between landlord and tenant and ensures that both fulfil their legal obligations; · Examines and assesses housing applications, advises on rent levels, investigates complaints and liaises with tenants association and social workers to resolve any family problems. About you: • At least three years’ experience within the relevant field • Excellent knowledge of marketing strategies • Ability to manage multiple projects simultaneously • An excellent understanding of the this industry • Ability to build and maintain strong client and team relationships • Confident communicator and presenter at all levels, with excellent interpersonal skills

- Have direct and relevant management experience - Are comfortable in a face-paced environment - Understand the key elements of running an hospitality business - Are quick and efficient, with strong time management skills - Are capable of maintaining high health & safety and hygiene standards - Possess a hands-on attitude! - Are customer-focused, very presentable with a strong floor presence We are a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and are proud to create an environment where everyone, from any background, can be happy at work. We are looking to secure an Assistant General Manager for our Food Hall. You will need to be a leader of people and someone who can inspire, motivate, and develop talent organically. This is about the guest so someone who is customer-focused is essential. As Assistant General Manager you will create an exciting work atmosphere to motivate your team and do whatever it takes to get the job done. You will be responsible for helping to lead and drive the daily operations within the Food HAll. This position is ideal for someone looking to move into a General Manager Role. The ideal candidate will have previous Assistant General Management experience, or within a similar role. Career growth and personal development is a key aspect of this role. Additional Requirements: While not mandatory, possession of a Personal Alcohol License, First Aid Training, Fire Marshal Training, or WAVE Training would be advantageous. ** Previous experience in a similar role is a prerequisite. ** If you possess a passion for food, a strong work ethic, and leadership skills, we encourage you to apply.

Senior Estimator, Freelance, QS Consultancy or Estimating Consultacy Working with a pro-active business primarily within refurbishment and maintenance the Senior Estimator will have previous experience of working directly within a team, with Contractors, Clients to ensure that the best possible estimates are offered to secure future planned works. the Senior Estimator will have background knowledge and experience of working with a direct business alongside appropriate colleagues. As the Senior Estimator suitable applicants will have sound knowledge of Microsoft office suite coupled with exceptional numerical skills, preparation of pre bids, budgets and estimates. Excellent attention to detail, accuracy coupled with excellent communication skills. The Senior Estimator will be offered a very competitive salary, pension, bonus, PMI and Private Health Cover with 5 weeks holiday PA. car or car allowance.

PLEASE ONLY APPLY IF YOU DRIVE AND CAN USE YOUR OWN VEHICLE Join the Fantastic Services Team in the Guildford, Woking, Godalming & Farnham areas. Working as a domestic cleaner allows you to fit work around your lifestyle. You can work the hours you want and only when you are available. We have a list of private clients in the GU postcode region who require the services of professional domestic cleaners. We are looking to recruit friendly and experienced cleaning professionals to provide these services to our clients. You can work on your own or in teams of two. The minimum duration of each client service is 3 hours. Depending on your available hours and days, we can ensure we fill your schedule to suit your availability. If you're interested we will contact you with more information on the opportunities available. Your cleaning duties will depend on what the client prioritizes within the time they have booked the service for and will typically include the cleaning of all rooms and furniture, internal windows, door frames, furniture, fixtures, fittings, skirting boards, window sills as well as a deep clean of the bathroom, & shower, toilet, sink etc. The kitchen cleaning may also include a domestic cleaning of the oven, hob, washing machine, fridge, freezer, etc. What we offer: Flexibility to work when you are available to work Comprehensive online training and on-site support Guaranteed work and customers to fill your schedule Bonuses for additional sales bookings made while service is being carried out Long-term development and growth opportunities Increase earning potential by taking on extra work Flexibility, Security, and Ease of Entry Successful applicants will have : Full Clean UK Driver's licence Approved DBS check Use of their vehicle - Fuel & vehicle allowance per job Excellent customer skills with a good command of the English language Drive to be Hardworking and standards-driven Previous experience in the sector is an advantage Available to start immediately Job Types: Full-time, Part-time Salary: From £13.00 per hour Expected hours: 20 – 30 per week

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.

OTE: £1,000 to £5,000 per month in commission (Uncapped) About ADA Designs: ADA Designs, a leading digital marketing agency, specialises in maximising client leads through expert Facebook and Google Ads. We are on a mission to revolutionise our clients' online presence and we need your help to reach out to potential partners. ** The Role:** As an Appointment Setter, you’ll be the first point of contact between us and potential new clients. Your main task will be to cold call businesses, explaining how our services can enhance their lead generation and sales, and secure Zoom consultations for our sales team. ** Key Benefits:** - Flexibility: Work remotely on your own schedule. Whether you're an early bird or a night owl, you decide your working hours - Autonomy: No pressure or mandatory targets. Your potential earnings are directly tied to your effort; the more calls you make, the more meetings you set, the higher your commission. - Earnings: Receive a** 25% commission of the first month’s fee** for every new client, and a 10% lifetime recurring commission for as long as the client stays with us. With our high-ticket plans, diligent setters can rapidly accumulate a significant ongoing monthly income. ** Ideal Candidate:** - Excellent communication skills and a persuasive manner. - Self-motivated and committed, with a drive to succeed. - Experience in cold calling or sales is advantageous but not mandatory. You have the freedom to balance your work with your personal life. It's the perfect opportunity for those seeking to earn passive income without the constraints of a typical 9-to-5 job. ** Why Join Us?** This is more than just a job; it's an opportunity to be part of a growing team and create a substantial, ongoing income stream based on your efforts and success. No pressure, no targets, just the chance to excel at your own pace and make a real impact. If you're motivated, ready to make a difference, and eager to grow your income through dedication and skill, we want to hear from you. ** Apply today and start your journey with ADA Designs.**

Grow in LANDSCAPE GARDENING with Great Garden! You, starting at £13.00 - £18.00/hour + Bonuses (That's up to £36K annually, plus extra perks and that’s just a start!) Your Weekend Warrior Rewards: Opt-in for weekend projects and boost your pay by an extra £3/hour. Your Generous, Flexible Holidays: paid, flexible holiday time that goes beyond the standard 5.6 weeks per year. See Your Impact: projects where you can immediately see the fruits of your labour. Your Stability and Growth: Secure a full-time position with a clear path for professional advancement. Your Predictable working hours (8:00 - 17:00) that leave room for your personal life, hobbies, and passions. Monthly salary payments to plan and enjoy your life without stress. Is this you?: - Individual with experience in landscaping or related fields, eager to grow, learn, and contribute. - Wanting to engage in meaningful outdoor work that leaves places in better and nicer shape. - UK citizen, pre-settled/settled status holder ....then welcome to Great Garden! Many thanks! Frank, Ivana, Michal, Tom and GG team

Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy