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Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3 Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement. What you'll be doing: As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team. Team Leadership & People Development • Allocate work, set priorities, and ensure effective rota coverage., • Provide coaching, feedback, and regular 1:1 support., • Coordinate daily activity to ensure SLAs and KPIs are consistently achieved., • Act as the senior escalation point for complex technical issues., • Work closely with Service Desk leadership, project teams, and security teams., • Identify opportunities to streamline workflows and improve efficiency., • Promote consistency, accountability, and high-quality service delivery., • Strong leadership qualities with the ability to coach, motivate, and guide others., • Excellent communication skills and a collaborative approach., • Proven experience in a technical environment, ideally within 3rd Line support., • Strong organisational capability and the ability to manage priorities effectively. Salary will be £35,000 - £37,500 per annum, plus full company benefits including: • 23 days holiday per year plus bank holidays, • Free on-site parking, • Private BUPA healthcare, • Group Income Protection, • Life Assurance

Principal Sustainability Consultant (Energy focus) - (2097)\nLocation\n Bristol - Bristol, BS32 4UB GB (Primary) Cardiff - Cardiff, CF23 8RD GB \nTravel\nJob Type\n Full Time \nCategory\n Sustainability \nJob Description\nPrincipal - Sustainability Role (Energy focus)\nBristol/Cardiff\nAbout us\n Hoare Lea is a human‑centric and planet‑conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. \n We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem‑solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. \n We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9‑day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. \n Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. \n We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. \n This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. \nWhy work for us?\n Hoare Lea is an award‑winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. \n Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK’s first NABERSUK Design for Performance project to complete the Independent Design Review and score 5* design‑reviewed target rating. \n With a focus on human‑centred, environmentally sustainable design, Hoare Lea delivered the world’s first workplace fit‑out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. \n At Hoare Lea you’ll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. \n You’ll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you’ll have a clear understanding of the pathway for advancing your career. \nAbout the role\n We have a brand‑new opportunity for a Principal Sustainability Consultant, with an energy focus, to join our South West Business Unit and Sustainability team based. The role can be based in our Bristol or Cardiff offices and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. \n In this key and varied role, you can expect to: \n\n • Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions.\n, • Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects.\n, • Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead.\n, • Lead workshops with the client and design team and communicate information in a clear and concise manner.\n, • Effectively delegate, manage and review work undertaken by others.\n, • Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to:\n, • Energy compliance calculations such as Building Regulations Part L and energy performance certificates.\n, • Advanced building performance modelling such as overheating / thermal comfort assessment, operational energy assessment.\n, • Energy strategies in support of planning (outline and detailed) and design development.\n, • Whilst the above will be the core responsibilities of the role, this does not preclude involvement in other workstreams within the discipline, i.e. whole life carbon, environmental assessment.\n, • Support in‑house Technical Excellence communities in advancing the firm’s knowledge to allow us to stay at the cutting edge of knowledge in our industry.\n, • Energy and building performance consultancy including\n, • Advanced simulation capabilities including\n, • Building Regulations Part L assessments using Elmhurst and IES\n, • Energy Performance Certificates\n, • Building Regulations Part O assessment\n, • Thermal comfort assessments\n, • Operational energy assessment including CIBSE TM54, ApacheSIM and ApacheHVAC\n, • Demonstrable experience in project leadership, including resource planning\n, • Demonstrable experience in training/mentoring junior team members\n, • Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous.\n, • NABERS UK design for performance\n, • Parametric building/energy performance analysis (e.g. Rhino)\n, • Developing fee proposals\n\nAbout you\n\n, • Experience working within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field.\n, • Qualified and recognised in industry preferably working towards Chartered status. Chartered status would be advantageous.\n, • You will bring expertise and passion for creating sustainable solutions.\n, • You will be confident in leading energy workshops with design teams.\n, • You will relish being part of dynamic team within a progressive and well‑respected firm.\n, • You will have good communication skills and an enthusiasm for working within a team environment.\n, • Demonstrable experience working with clients / contractors / architects in a design oriented / consultant role.\n, • Excellent organisational and planning skills to effectively work to timescales and deadlines for multiple projects at one time.\n, • Self‑awareness, an open mind, and a spirit of generosity\n

Principal Sustainability Consultant - (2027)\n Location \n Cardiff - Cardiff, CF23 8RD GB (Primary) \n Travel \n Job Type \n Full Time \n Category \n Sustainability \n Job Description \n Principal Sustainability Consultant South West – Cardiff \nAbout us\n Hoare Lea is a human‑centric and planet‑conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. \n We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem‑solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. \n We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9‑day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. \n Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. \n We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. \n This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. \nWhy work for us?\n Hoare Lea is an award‑winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. \n Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK’s first NABERSUK Design for Performance project to complete the Independent Design Review and score 5* design reviewed target rating. \n With a focus on human‑centred, environmentally sustainable design, Hoare Lea delivered the world’s first workplace fit‑out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. \n At Hoare Lea you’ll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. \n You’ll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you’ll have a clear understanding of the pathway for advancing your career. \nThe role\n A fantastic career opportunity has arisen for a creative and driven Principal Sustainability Consultant to join the Sustainability discipline in our Southwest Business Unit. The role is based in our Cardiff office and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. \nResponsibilities\n\n • Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions.\n, • Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects.\n, • Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead.\n, • Lead workshops with the client and design team and communicate information in a clear and concise manner.\n, • Effectively delegate, manage and review work undertaken by others.\n, • Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to:\n\n\n, • Energy performance simulations such as Building Regulations Part L, overheating / thermal comfort assessment, operational energy assessment\n, • BREEAM and other core environmental certifications such as HQM and WELL\n, • Energy strategies in support of planning (outline and detailed) and design development\n, • Whole life carbon assessments\n, • Net Zero carbon\n\n\n, • Support in house Technical Excellence communities in advancing the firms knowledge to allow us to stay at the cutting edge of knowledge in our industry.\n, • Energy and building performance consultancy including\n\n, • Advanced simulation capabilities including\n\n, • Building Regulations Part L assessments using Elmhurst and IES\n, • Building Regulations Part O assessment\n, • Thermal comfort assessments\n\n\n, • Demonstrable experience in project leadership, including resource planning\n, • Demonstrable experience in training/mentoring junior team members\n, • Experience in completing environmental and wellbeing assessments at both design and post construction, such as, BREEAM, Home Quality Mark and WELL Building Standard\n, • Whole life carbon assessments, including use of online platforms such as OneClick LCA\n, • Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous.\n\n\n, • Operational energy assessment experience will be a considerable advantage and could include:\n\n, • CIBSE TM54 e.g. using ApacheSim and/or ApacheHVAC\n, • NABERS UK Design for Performance\n, • Passivhaus (Passivhaus Planning Package (PHPP))\n\n\n, • Development of holistic sustainable strategies / charters / implementation plans\n, • Environmental impact assessment, specifically focusing on greenhouse gas emissions and climate change adaptation\n, • Circular economy statements\n, • Developing fee proposals\n, • Line management experience\n\nAbout you\n\n, • Experience working at a principal level and within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field.\n, • Registered with a professional body and working towards Chartership. Chartership would be advantageous.\n, • Expertise (with a degree in an applicable field) and a passion for creating sustainable solutions.\n, • Confident in leading workshops with design teams.\n, • Relish being part of a dynamic team within a progressive and well‑respected firm.\n, • Good communication skills and an enthusiasm for working within a team environment.\n

Why choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options (for some positions). Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary) Pension matching scheme (up to 5% of salary) Visit Our People page What's the role? Step into a role where strategy meets engineering excellence. As our Lead Enterprise AI Engineer, youll be the driving force turning bold business opportunities into production-ready AI solutions. Youll shape intelligent agents, craft next-generation conversational experiences using Microsoft Copilot and Databricks Mosaic AI, and architect the Semantic Layer that ensures our models deliver accurate, trusted insights every time. If youre ready to take ownership of an organisations AI futureand build the systems that make it realthis is your stage. You will report to the Data, Analytics and AI Director and work remotely on a full-time, 40-hour contract. Please note: That travel is required, to have face to face meeting with your line manager. Key responsibilities: AI Solution Development & Agent Building Design, build, and deploy low-code and pro-code AI agents using Microsoft Copilot tools to automate business workflows (e.g., HR queries, IT support, operational data retrieval). Develop custom RAG (Retrieval-Augmented Generation) solutions within Databricks to allow LLMs to reason over proprietary SMS documents and data. Integrate AI agents with enterprise systems (Dynamics 365, SharePoint, etc.) via APIs and Power Automate connectors. Semantic Modelling & Databricks Genie Curation Own the creation and maintenance of Databricks Genie Spaces. This involves translating complex database schemas into business-friendly semantic models. Define and govern standard metrics, dimensions, and synonyms within Unity Catalog to ensure the AI "speaks the language of the business." Continuously monitor Genie performance, reviewing "human feedback" on answers to refine the semantic model and improve accuracy over time. Business Engagement & Prototyping Partner with business stakeholders (Finance, Operations, Commercial) to decompose high-level use cases into technical requirements. Rapidly prototype AI solutions to demonstrate value and gain quick traction within business units. Act as a technical evangelist, demonstrating to non-technical teams how to interact with Genie spaces and Copilots effectively. AI Operations (LLMOps) & Governance Implement monitoring frameworks to track the cost, latency, and quality of AI model outputs. Ensure all AI solutions adhere to the organisation's data governance and security standards (e.g., preventing data leakage via LLMs). Manage the lifecycle of AI models and agents from development through to production and retirement. To be considered for this role, we would love you to have: Degree in Computer Science, Data Engineering, Artificial Intelligence, or related field, or equivalent industry experience. Deep hands-on experience with Azure/Microsoft Fabric ecosystem (specifically Copilot Studio & Power Platform) and Databricks (SQL, Unity Catalog, Mosaic AI). Strong ability to design data models for analytics. Experience with defining metrics layers (e.g., DBX semantic layer or Databricks Genie) is essential. Practical experience with Large Language Models (LLMs), Prompt Engineering, and RAG architectures. Proficient in Python (for data manipulation and API interaction) and SQL (for data modelling). Experience working with REST APIs and connecting disparate business systems. Ability to explain technical AI concepts to non-technical business users and translate their feedback into code. #LI-Remote TPBN1_UKTJ

Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement. What you'll be doing: As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team. Team Leadership & People Development Allocate work, set priorities, and ensure effective rota coverage. Provide coaching, feedback, and regular 1:1 support. Contribute to performance management and staff development. Operational Oversight Coordinate daily activity to ensure SLAs and KPIs are consistently achieved. Act as the senior escalation point for complex technical issues. Maintain structured ownership of key service areas and responsibilities. Cross -Functional Collaboration Work closely with Service Desk leadership, project teams, and security teams. Participate in handovers, operational reviews, and service discussions. Continuous Improvement Identify opportunities to streamline workflows and improve efficiency. Promote consistency, accountability, and high-quality service delivery. Support documentation, process development, and knowledge sharing. What we're looking for: Strong leadership qualities with the ability to coach, motivate, and guide others. Excellent communication skills and a collaborative approach. Proven experience in a technical environment, ideally within 3rd Line support. Strong organisational capability and the ability to manage priorities effectively. A proactive mindset with a passion for improving service quality and team performance. Salary & Benefits: Salary will be £35,000 - £37,500 per annum, plus full company benefits including: 23 days holiday per year plus bank holidays Free on-site parking Private BUPA healthcare Group Income Protection Life Assurance A supportive, innovative and values-driven environment. If you're ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust. TPBN1_UKTJ

Private Security Professional – Permanent Position (London Estate)\ NA high‑profile, high‑net‑worth family is seeking an experienced Private Security Professional to join their dedicated protection team on a large estate in London. NKey Responsibilities\nAs part of the private security detai