IT Delivery Manager - London office, United Kingdom
3 days ago
London
Our Mission 'To create the finest retail experiences.' Our Purpose 'Making the extraordinary possible' McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries. What you'll be doing... We are looking for an experienced IT Delivery Manager to lead the end-to-end delivery of digital (web and app) and CRM initiatives . This role will be responsible for coordinating cross-functional teams, managing delivery roadmaps, and ensuring alignment between technical solutions and business goals. You will work closely with Product, CRM, and IT teams, as well as external partners, to deliver high-quality solutions that support our customer strategy. Key Responsibilities: • Oversee the delivery of digital and CRM projects , ensuring alignment with strategic objectives, • Coordinate activity across Product and CRM squads, managing dependencies and timelines, • Work closely with internal stakeholders and 3rd parties to resolve technical challenges, • Manage risks, issues, and delivery documentation (RAID logs, business cases, etc.), • Support agile delivery processes, release planning, and change management, • Proven experience in IT delivery or programme management , ideally in digital environments, • Strong technical understanding of IT systems, with confidence in discussing technical topics with 3rd-party vendors and internal teams, • Familiarity with software delivery lifecycles , agile practices, and working across multiple squads, • Excellent stakeholder management and communication skills, • Highly organised, detail-oriented, and delivery-focused • We commit to replying to all applications, feel free to get in touch if you'd like an update, • You will have a main point of contact within our Talent team