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You will mentor Scrum Masters, collaborate with Product Owner and Product Manager, and embed Lean and Agile ways of working across Engineering, Operations and IT. Edenred PayTech in the UK is seeking a Senior Scrum Master to champion Agile practices across up to two teams, and to drive Better Value

As a Website Product Owner, you'll be responsible for the performance, optimisation and continuous improvement of a defined area of Nationwide's digital estate, including the website, app and Internet Bank. As the accountable owner for your product area, you'll ensure all activity meets the highest

Oak Furnitureland is a beloved British furniture retailer with a passion for helping people create their dream homes. We are committed to providing exceptional quality and stylish furniture at accessible prices. As we continue to grow and evolve, we're looking for an experienced Lead Digital Product Manager to lead our Digital Product team and set the direction for our online experience. This is a hybrid role with in-person working from our Swindon Head Office on a Tuesday & Thursday. The Digital Product Manager is accountable for the success of Oak Furnitureland's website and digital channels, and for the outcomes they deliver. The Digital Product Owner owns the product vision, strategy, roadmap, backlog and delivery sequencing, and you will make sure these are aligned to the company's strategy, commercial targets and omnichannel ambitions, and deliver for our customers. You will lead the Digital Product team, made up of the Digital Product Owner, UX Designer and Digital Business Analyst. Through them, you will have oversight of the digital product, customer journeys, research and design, while the team members own the detail of their areas. Our digital journeys don't only serve our ecommerce channel. They also play an important part in our showroom and telesales experience, so you will make sure the digital product supports every channel our customers use. You will own the outcome targets for our digital channels, align the digital strategy with our commercial, trading and marketing plans, and plan the development and product resources needed to deliver it. You will represent digital product at senior and executive level in partnership with the Head of IT Transformation. • Hold overall accountability for the success of the digital product, making sure the product vision, strategy and roadmap owned by the Digital Product Owner align with the company's strategy and deliver the agreed outcomes., • Own the outcomes the digital product roadmap must deliver, and agree with the Digital Product Owner the priorities and business context the roadmap needs to reflect., • Work with the Digital Product Owner to agree which customer and business problems are most worth solving, drawing on the discovery and research led by the Digital Business Analyst and UX Designer., • Ensure product decisions are grounded in continuous discovery, combining customer research, behavioural insight, analytics and commercial evidence., • Make sure digital journeys support the whole omnichannel experience, including our showrooms and telesales, serving every channel our customers use., • Communicate the direction of the digital product to the wider business, alongside the Digital Product Owner. Outcomes & Performance • Own the outcome targets for the digital product, including conversion, average order value and customer experience, and contribute to digital revenue and agreed measures of commercial value., • Use product analytics, customer insight and Management Information to track performance, identify opportunities and measure product outcomes., • Report digital performance to the Head of IT Transformation and wider stakeholders., • Ensure significant product changes have clear success measures and are reviewed after launch, using results and customer insight to inform future product decisions. Commercial Alignment • Work with the Commercial, Ecommerce and Marketing teams to understand commercial priorities and targets, and make sure the digital strategy supports them., • Align the digital strategy with the trading calendar, promotions, product launches and peak trading periods., • Understand the commercial value of digital initiatives and support the business cases behind them., • Work with the CRM and Marketing teams on personalisation, customer accounts and the use of customer data to improve digital experiences. Development & Resource Planning • Work strategically with the Head of Development to review the size of the backlog, delivery capacity and future resource needs across both the development and product teams., • Agree priorities with the Digital Product Owner based on strategy, capacity and business need, with the Product Owner managing sprint-level planning., • Identify and make the case for the resources needed to deliver the digital strategy. Platform & Technology • Shape the future direction of the ecommerce platform and digital capability, working with the Head of Technology on technical architecture and the Head of IT Transformation on the eCommerce digital modernisation programme., • Own the digital product tools and their contracts, such as analytics, behavioural insight and experimentation platforms., • Keep abreast of emerging digital commerce capabilities and customer behaviours, identifying opportunities that could materially improve customer experience or commercial performance., • Own the experimentation strategy, objectives and success measures for the digital product., • Provide oversight of the testing programme, with the Digital Product Owner responsible for prioritising, coordinating and deciding on individual experiments within the agreed strategy. Launch & Change Communication • Make sure digital releases and changes are communicated clearly to the business, and that stakeholders are prepared for them., • Line manage the Digital Product Owner, UX Designer and Digital Business Analyst, holding regular 1:1s and Partnering for Performance (P4P) reviews, and setting clear objectives., • Mentor and develop the team, building skills and capacity and planning for succession., • Develop the maturity of the digital product function, embedding clear product principles, decision-making frameworks and outcome-led ways of working., • Provide oversight of the team's work, including the roadmap, customer journeys, research and designs. Stakeholder Management • Represent digital product at senior and executive level, in partnership with the Head of IT Transformation., • Build strong relationships across Marketing, Ecommerce, Commercial, CRM, Content, Creative, showrooms, telesales, IT and development., • Proven experience in a senior digital product role within UK ecommerce or omnichannel retail., • A track record of guiding a digital product vision and strategy, and aligning it with wider business strategy., • Experience leading and developing a product team, including product owners, UX designers and analysts., • Strong understanding of end-to-end ecommerce journeys, from product discovery and consideration through basket, checkout, fulfilment and post-purchase, and the measures that drive performance, such as conversion, average order value and customer experience., • Understanding of how digital journeys support other channels, such as showrooms, stores and telesales., • Strong commercial awareness, including working with trading and marketing teams around promotions, launches and peak trading., • Experience setting an experimentation strategy and using data and insight to make decisions., • Experience working with development teams to plan capacity, resources and priorities in an Agile environment., • Experience shaping ecommerce platform and technology direction alongside technology leaders., • Excellent stakeholder management skills, with the confidence to represent digital product at senior and executive level., • Experience in a high-consideration retail sector, such as furniture, homeware or big-ticket items., • Experience of personalisation and using customer data to improve digital experiences., • Experience of ecommerce platform modernisation or replatforming programmes., • Experience managing digital tools, suppliers and their contracts., • Strategic and practical, able to connect the digital product with the wider business and help the team turn ambition into achievable outcomes., • Customer-focused, with a genuine understanding of how customers shop across channels., • Commercially minded, focusing on changes that make a real difference to customers and the business., • An inspiring and supportive leader, who develops people and builds a strong team culture., • Collaborative and influential, building trust with colleagues at every level., • A clear and confident communicator, able to explain strategy simply to technical and non-technical audiences., • Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation, • Life assurance: free cover of a minimum of two times your annual salary up to the age of 65, • 25 days holiday per year plus bank holidays, • Birthday: an additional day off for you to celebrate your birthday, • Pension: 5% employee contribution with 4% employer contribution, • Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services, • My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays #J-18808-Ljbffr

Join to apply for the Process Owner role at Edenred PayTech. 2 weeks ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Edenred PayTech. The Paytech Nexus platform is the core processing platform for the Edenred group, processing over 1.5 billion transactions annually across 30+ countries through various channels including open-loop and closed-loop card schemes, funding channels, and bank payment rails. This platform supports diverse financial programs such as fintech challenger banks, travel, fuel, employee benefits, and retail gifting. Paytech issues products under its own e-money license, regulated by UK & Belgium authorities, and processes transactions for clients with their own licenses. This role offers an excellent opportunity for an experienced, process-driven individual to join the ‘Portfolio Tools & Process team,’ responsible for deploying tools and processes to support Paytech’s portfolio delivery, involving over 300 staff across various departments. The team’s key objectives include: • Providing financial metrics and insights on costs and operations., • Standardizing and managing the end-to-end delivery process., • Maintaining tooling to maximize benefits., • Providing KPIs on portfolio delivery to support strategic decisions. The goal is to enable efficient, standardized delivery processes with data-driven decision-making capabilities. Accountable to: [Specify reporting line] Key Working Relationships: • Process Managers, • Members of the Execo, • Heads of Product & Technology, • Market Success leads, • Product teams Key Responsibilities: • Stakeholder Engagement: Build and maintain strong relationships to improve portfolio delivery processes., • End-to-End Oversight: Oversee process design and execution aligned with business goals., • Process Evaluation and Design: Standardize, evaluate, and improve processes., • Quality Assurance: Identify and eliminate defects., • Innovation: Foster improvements with minimal disruption., • Support tool configuration changes., • Create documentation and training materials., • Lead process rollouts and communicate changes effectively., • Monitor post-implementation benefits., • Provide KPIs and analytics for process improvement., • Troubleshoot and optimize processes., • Support strategic decision-making with metrics. Core skills include stakeholder management, process evaluation, change management, data analysis, communication, organization, and motivation. Experience in process roles, managing multiple stakeholders, implementing processes, and familiarity with agile methodologies and KPIs are preferred. Experience with JIRA, reporting tools, and business KPIs is beneficial. Strong analytical, organizational, and communication skills are essential. Hybrid working model with offices in London, Swindon, Brussels, Bucharest, and Mexico City. Leading in prepaid solutions, offering support, development, and a dynamic environment. • 25 days leave + bank holidays, • Hybrid working, • Insurance, wellbeing programs, learning platforms, and more. Committed to equal opportunity and non-discrimination. • Level: Mid-Senior, • Type: Full-time, • Function: Product Management, QA, Design #J-18808-Ljbffr

Edenred PayTech in the UK is seeking a Senior Scrum Master to lead agile teams across PayTech and wider Edenred initiatives. You will champion Better Value Sooner Safer Happier through Lean and Scrum practices, guiding teams toward high-quality delivery. You will hold a level 1 Agile qualification (PSM1/CSM/etc) and ideally a level 2; you will mentor teams, attend meetups, and collaborate with Product Owner, PM, and stakeholders to drive faster, safer outcomes. #J-18808-Ljbffr

Edenred PayTech in Swindon or London is seeking a Senior Scrum Master to lead Agile practices and coach Scrum teams across a hybrid delivery environment. You will champion LeSS/SAFe or Disciplined Agile elements to improve value delivery and team happiness. Applicants should hold an Agile certification (PSM1/CSM etc.) and have proven ability to facilitate effective ceremonies, coach teams, and partner with Product Owner/Manager to prioritise work and drive measurable improvements. #J-18808-Ljbffr

SRT Marine Systems plc (SRT) is a market leader in its domain of international territorial surveillance technology and systems. We are respected, established and an ambitious company headquartered in the UK with a global customer base. The company has a global impact in the sovereign territorial surveillance domain by leading the next generation of surveillance technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. SRT is an exciting company where high quality results are rewarded. We are ambitious, agile and constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact. We are looking for a Head of IT to lead our internal IT function as SRT grows, taking ownership of the corporate IT estate, the day-to-day IT team and the service our people receive, and delivering the technology the business needs as it grows. This is a full-time, hands-on leadership role and the senior full-time IT position in the company, reporting to the Chief Operating Officer. As Head of IT will lead a small in-house team, direct our managed service provider, and work closely with people across the business to ensure IT needs are anticipated and delivered whilst protecting SRT from the substantial threat of cyber attacks from global threats. SRT has grown rapidly and now has more than 200 people across our offices, most of them engineers, with a corporate estate of Windows and Mac devices, and we now need a leader to own it, run it well and take it forward. This is corporate IT rather than product engineering: our software and systems engineering teams manage their own development tooling, along with the security of our products and their deployment in customer environments. The role of Head of IT is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Midsomer Norton on occasion, with good flexibility for hybrid working. • Lead and develop the in-house IT team, setting priorities, standards and ways of working, and making sure people across the business get fast, effective support, • Own the corporate IT estate end to end: Microsoft 365 and Entra ID, Windows and Mac endpoints, networks, telephony, meeting-room AV and office IT, • Define how support requests are routed, escalated and measured across our own team and our managed service provider, set the service levels, and hold our suppliers to account against them, • Manage the day-to-day performance of our managed service provider and other IT suppliers, including quarterly service reviews, escalations and the renewal of operational contracts, • Manage and deliver to the IT operational and project budgets, own the 12-month IT delivery plan, and contribute to the longer-term technology roadmap, sequencing projects sensibly alongside business-as-usual, • Be ever vigilant in protecting SRT’s data assets, people and associated third parties from the constant threat of cyber attacks, • Ensure that the manner in which SRT presents itself to the outside world, customers in particular, is consistent with SRT’s values and position as a trusted and professional business in every respect, • Own and continually improve our endpoint and identity platforms (device management, endpoint protection, secure remote access, privilege management and Mac management), keeping them current, well configured and evidenced, • Give business systems a home in IT: work with system owners across the business (ERP, Jira, delivery and HR tools, Microsoft 365 automation) so that configuration, integration and access are managed properly, • Contribute to security assurance and certification (Cyber Essentials Plus, ISO 27001) as the owner of the corporate estate and its controls, working alongside the Security & Compliance Manager, • Own joiners, movers and leavers, licensing, asset management and device lifecycle, and the policies and processes behind them, • Report clearly to senior leadership on service, risk, cost and progress in business terms, • Substantial experience leading an internal IT function in a growing organisation of similar or larger size, ideally an engineering, technology or manufacturing business, • Strong working knowledge of the Microsoft cloud estate: Microsoft 365, Entra ID, Intune, Defender and Conditional Access, plus Mac management, in a hybrid identity environment, • Experience of managing a managed service provider and other IT suppliers, including service levels, reviews and renewals, • A track record of running IT as a service people value: responsive, visible and pragmatic, with a bias to fixing things, • Experience of delivering IT projects and change alongside business-as-usual, and of managing an IT budget and delivery plan, • Understanding of security controls and frameworks (Cyber Essentials Plus, ISO 27001, NIST CSF) as they apply to a corporate IT estate, without needing to be a certification specialist, • The ability to lead, coach and develop a small team, and to work alongside highly technical engineering colleagues who manage their own tooling, • Strong communication skills, with the ability to explain technology choices and trade-offs to senior leaders in business terms, • Experience in a company that has grown quickly, or through a period of significant change, would be helpful, • Experience in high-trust, regulated or mission-critical environments would be valuable, • Highly Competitive Salary and benefits package, • 25 days annual leave rising to 28 days with service, • Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds. #J-18808-Ljbffr

SRT Marine Systems plc (SRT) is a market leader in its domain of international territorial surveillance technology and systems. We are respected, established and an ambitious company headquartered in the UK with a global customer base. The company has a global impact in the sovereign territorial surveillance domain by leading the next generation of surveillance technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. SRT is an exciting company where high quality results are rewarded. We are ambitious, agile and constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact. We are looking for a Head of IT to lead our internal IT function as SRT grows, taking ownership of the corporate IT estate, the day-to-day IT team and the service our people receive, and delivering the technology the business needs as it grows. This is a full-time, hands-on leadership role and the senior full-time IT position in the company, reporting to the Chief Operating Officer. As Head of IT will lead a small in-house team, direct our managed service provider, and work closely with people across the business to ensure IT needs are anticipated and delivered whilst protecting SRT from the substantial threat of cyber attacks from global threats. SRT has grown rapidly and now has more than 200 people across our offices, most of them engineers, with a corporate estate of Windows and Mac devices, and we now need a leader to own it, run it well and take it forward. This is corporate IT rather than product engineering: our software and systems engineering teams manage their own development tooling, along with the security of our products and their deployment in customer environments. The role of Head of IT is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Midsomer Norton on occasion, with good flexibility for hybrid working. • Lead and develop the in-house IT team, setting priorities, standards and ways of working, and making sure people across the business get fast, effective support, • Own the corporate IT estate end to end: Microsoft 365 and Entra ID, Windows and Mac endpoints, networks, telephony, meeting-room AV and office IT, • Define how support requests are routed, escalated and measured across our own team and our managed service provider, set the service levels, and hold our suppliers to account against them, • Manage the day-to-day performance of our managed service provider and other IT suppliers, including quarterly service reviews, escalations and the renewal of operational contracts, • Manage and deliver to the IT operational and project budgets, own the 12-month IT delivery plan, and contribute to the longer-term technology roadmap, sequencing projects sensibly alongside business-as-usual, • Be ever vigilant in protecting SRT’s data assets, people and associated third parties from the constant threat of cyber attacks, • Ensure that the manner in which SRT presents itself to the outside world, customers in particular, is consistent with SRT’s values and position as a trusted and professional business in every respect, • Own and continually improve our endpoint and identity platforms (device management, endpoint protection, secure remote access, privilege management and Mac management), keeping them current, well configured and evidenced, • Give business systems a home in IT: work with system owners across the business (ERP, Jira, delivery and HR tools, Microsoft 365 automation) so that configuration, integration and access are managed properly, • Contribute to security assurance and certification (Cyber Essentials Plus, ISO 27001) as the owner of the corporate estate and its controls, working alongside the Security & Compliance Manager, • Own joiners, movers and leavers, licensing, asset management and device lifecycle, and the policies and processes behind them, • Report clearly to senior leadership on service, risk, cost and progress in business terms, • Substantial experience leading an internal IT function in a growing organisation of similar or larger size, ideally an engineering, technology or manufacturing business, • Strong working knowledge of the Microsoft cloud estate: Microsoft 365, Entra ID, Intune, Defender and Conditional Access, plus Mac management, in a hybrid identity environment, • Experience of managing a managed service provider and other IT suppliers, including service levels, reviews and renewals, • A track record of running IT as a service people value: responsive, visible and pragmatic, with a bias to fixing things, • Experience of delivering IT projects and change alongside business-as-usual, and of managing an IT budget and delivery plan, • Understanding of security controls and frameworks (Cyber Essentials Plus, ISO 27001, NIST CSF) as they apply to a corporate IT estate, without needing to be a certification specialist, • The ability to lead, coach and develop a small team, and to work alongside highly technical engineering colleagues who manage their own tooling, • Strong communication skills, with the ability to explain technology choices and trade-offs to senior leaders in business terms, • Experience in a company that has grown quickly, or through a period of significant change, would be helpful, • Experience in high-trust, regulated or mission‑critical environments would be valuable, • Highly Competitive Salary and benefits package, • 25 days annual leave rising to 28 days with service, • Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds. #J-18808-Ljbffr

Accountable to Scrum/Kanban Team, Agile Team’s Scrum Masters Agile Lead Responsible for: Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Working relationships Agile Team Product Owner & Product Manager Development & QA Managers Operations & Service Business stakeholders Leaders across PayTech and Payment Solutions Cross-collaboration with other teams via other Scrum Masters Key result areas Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions. Assists in establishing department-wide Goals. Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier. Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team. Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Key tasks Personal development in Agile methods, practices, and frameworks. Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams. Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team. Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech. Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery. Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement. Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders. Core skills Role Specific Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods. Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred ). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others. Encourages autonomy and ownership inside own team. Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other ‘in office’ snacks & refreshments, • Volunteering programme, • Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. The Edenred State of mind - Olemme erityinen yritys. Etsimme uusia osaajia, ketkä omaksuvat paikkansa Edenredin matkassa samalla innolla ja intensiivisyydellä kuin mekin. Joukkoon liittyvät tuntevat kuuluvansa tänne välittömästi, sillä hekin haluavat kokeilla uusia asioita, jatkuvasti kehittyä, venyttää rajoja, voittaa ja kasvaa. Tarvitsemme vahvistukseksi joukkoomme osaajia, ketkä jakavat kunnianhimomme ja ketkä haluavat näyttää ammatilliset kyntensä, haastavat meitä ja itseään kehittyen edelleen joka päivä. Etsimme heitä, ketkä samaistuvat tähän kuvaukseen ja haluavat "vibe with us"! #J-18808-Ljbffr

Scrum Master II Hybrid – Swindon or London Salary: £54,000 - £72,000 pa + Bonus From The Scrum Guide 2020:“The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organisation. The Scrum Master is accountable for the Scrum Team’s effectiveness. They do this by enabling the Scrum Team to improve its practices, within the Scrum framework. Scrum Masters are true leaders who serve the Scrum Team and the larger organisation.” Source : (contains full description.) The Scrum Master II role is the continuation of an Agile career.The Scrum Master role at Edenred PayTech closely follows the definition in the Scrum Guide. Additionally we ask our Scrum Masters to gain and practice skills from wider Agile disciplines such as Kanban, Disciplined Agile, and Better Value Sooner Safer Happier, as we realise that one-Scrum-size does not fit all team contexts. The Scrum Master does not govern nor manage the Product Backlog for the team. This is done jointly by the Product Manager/Product Owner, and the team (via pulling work into the Sprint Backlog each sprint). The Scrum Master facilitates, and encourages such backlog grooming and refinement.Importantly a key aspect of the Scrum Master’s role is to champion early detection and removal / mitigation of cross-team dependencies. Such can create bottlenecks, ie: constraints that left unresolved will slow throughput of value to zero. The Scrum Master II role typically covers two teams, and a person in this role demonstrates the 8 Stances of the Scrum Master. The Scrum Master as a:Servant Leader Coach Facilitator Teacher Mentor Manager Impediment Remover Change Agent Accountable to Scrum/Kanban Team Agile Lead Key Working Relationships Agile Team Product Owner & Product Manager Business stakeholders Cross-collaboration with other teams via other Scrum Masters Key Responsibilities Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions. Embeds good Agile practices and associated Ways of Working (WoW) at team level, and influences the Engineering and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier.* Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Skills & Behaviours Role Specific Championing Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, enabling the completion of Sprint Goals to deliver incremental customer value. You will be a self-learner who rapidly expands their knowledge of Agile practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should be studying towards, or have achieved a level 2 / advanced qualification in Agile. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Significant experience of at least one, ideally two Agile frameworks and associated methods. Preference given to Scrum and Kanban. Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (en/candidates/our-values). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Team-level Agile coach: supporting the team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others.* Encourages autonomy and ownership inside own team. Why Edenred PayTech?We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment with a 3 days per week in the office Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Employee discount shopping platform Digital learning platform Complimentary fruit and other ‘in office’ snacks & refreshments Volunteering programme Social events Pension Scheme – employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Holiday trading scheme (buy or sell up to 5 days) Medical & international travel cover (leisure and action sports) Employee referral bonus scheme Season ticket loan Cycle to Work scheme #J-18808-Ljbffr

As a Product Owner in Customer Servicing, you’ll focus on the Colleague Servicing Value Stream and the technology that enables customer-facing colleagues to serve customers effectively. You’ll make critical decisions about the design, build, operation and improvement of key applications, ensuring that product outcomes support Nationwide’s strategy and deliver measurable value for customers, colleagues and the Society. You’ll be accountable for defining and maintaining a prioritised roadmap and backlog, balancing service management, business outcomes, risk, technical capability, capacity and cost. Working across product, technology and business change, you’ll create clarity around priorities, lead outcome-focused collaboration and support the safe adoption of change into service. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. #J-18808-Ljbffr

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. • Scrum/Kanban Team, Agile Team’s Scrum Masters, • Agile Lead Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. • Agile Team, • Product Owner & Product Manager, • Development & QA Managers, • Operations & Service, • Business stakeholders, • Leaders across PayTech and Payment Solutions, • Cross-collaboration with other teams via other Scrum Masters, • Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions ., • Assists in establishing department-wide Goals., • Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice., • Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-basedcontinuous improvement., • Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier., • Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team., • Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team.Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event., • Personal development in Agile methods, practices, and frameworks., • Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams., • Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team., • Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech., • Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery., • Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement., • Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders., • Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods., • Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds., • Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered., • Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool., • Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred )., • Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe., • Agile Planning focused on incremental delivery of internal and external customer value over volume of work., • Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour., • Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver., • Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value., • Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD)., • Experience of working in a DevOps environment beneficial., • Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer., • Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team., • Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders., • Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier., • Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why., • Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value., • Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context., • Demonstrates high degree of Emotional Intelligence with regard to self and others., • Encourages autonomy and ownership inside own team., • Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other ‘in office’ snacks & refreshments, • Volunteering programme, • Social events Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. #J-18808-Ljbffr

As a Product Owner, you’ll step into an exciting opportunity to join our Retail Savings Product team within the wider Group Retail Products function. You’ll play a central role in shaping and managing savings products that help customers achieve their financial goals while delivering exceptional value. With proven product management experience gained within the banking industry, ideally managing savings or other financial products, you’ll bring the expertise needed to drive meaningful impact from day one. In this role, you’ll take full ownership of the product lifecycle, from developing new propositions and bringing them to market through to monitoring performance and ensuring consistently positive customer outcomes. Your strong verbal and written communication skills will enable you to influence decisions, collaborate effectively across the business, and champion great customer outcomes. You’ll also play a key part in driving trading performance and leading initiatives that support the continued growth of our savings book. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam . Banking - but fairer, more rewarding, and for the good of society In this role, you’ll help shape the strategic direction of our ISA range by reviewing the competitive and regulatory landscape, assessing our position and making recommendations on our response. You’ll work closely with colleagues across the business to turn strategy into action, leading key projects and providing expert product insight. Your focus will be on ensuring fair customer outcomes remain at the heart of everything we do, while identifying opportunities to boost business performance. You will also collaborate with stakeholders to develop and deliver a roadmap of initiatives that make a real impact. As a minimum, you’ll bring: • Proven experience as an established Product Manager or Product Owner, with strong expertise in product management and risk management within the banking sector, • A proven track record of delivery, successfully transforming ideas into impactful solutions that drive positive outcomes for customers and the business, • Exceptional stakeholder management and influencing skills, with the ability to build strong relationships, navigate competing priorities, and communicate effectively at all levels, including senior leadership, • A curious, analytical, and customer-focused mindset, using data, processes, policies, and procedures to identify opportunities for improvement, strengthen controls, and enhance customer protection Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 4238, • Apply Before 10/12/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB #J-18808-Ljbffr

The Digital Performance & Insight Manager is responsible for understanding, interpreting and acting on the trading performance of the Oak Furnitureland website. This role turns performance data into clear, commercially focused actions that grow online sales, conversion and average order value, and makes sure those actions are delivered and their impact is measured. Reporting to the Ecommerce & Telesales Manager, the Digital Performance & Insight Manager will lead the eCommerce Executive team and act as deputy for the Ecommerce & Telesales Manager, taking ownership of day-to-day trading decisions in their absence. The role works in close partnership with the Resource Planning & MI Operations Manager, who is responsible for interrogating performance data and producing management information. Where MI explains what has happened, this role explains why it happened and what the business should do next, translating insight into prioritised trading actions with clear owners, deadlines and expected value. The role also owns the online merchandising agenda and requires a highly numerate, trading-focused individual who is confident using Google Analytics 4, Contentsquare and AI-enabled analytics tools to find opportunities quickly, test ideas rigorously and communicate insight in a way that drives decisions. • Lead the daily, weekly and monthly review of online trading performance against budget, forecast and last year, identifying the key drivers of performance across traffic, conversion, average order value, category, product, device and channel., • Translate performance data into a prioritised trading action plan, quantifying each opportunity in revenue terms, agreeing owners and timescales, and tracking delivery through to measured impact., • Produce clear weekly trading commentary for the Ecommerce & Telesales Manager and wider stakeholders, explaining what happened, why it happened and what action is being taken., • Partner with the Resource Planning & MI Operations Manager to define insight requirements, agree consistent KPI definitions and a single source of truth for online reporting, and interpret dashboards and MI into trading decisions., • Use Google Analytics 4 and Contentsquare to diagnose customer journey friction and drop-off, building evidence-based recommendations for trading, merchandising and website improvements., • Identify emerging trends, risks and opportunities early, drawing on competitor activity, promotional performance and insight from Buying, SEO, Social Media and Performance Marketing, and recommend action to protect and grow sales., • Use AI-enabled analytics and generative AI tools to accelerate analysis, detect anomalies, support forecasting and summarise performance, building repeatable and efficient insight workflows., • Ensure AI-generated outputs are validated against source data before being used for decisions, and that AI tools are used in line with company policy and data protection requirements., • Champion data literacy and responsible AI adoption across the eCommerce team, sharing best practice and identifying further opportunities for automation., • Own the online merchandising strategy and plans, using trading data, customer insight and merchandising software to optimise product placement, category sort orders, recommendations, cross-sell and upsell, site search and on-page filters., • Lead a structured merchandising test and learn programme, working with the Digital Optimisation Specialist to define hypotheses, run tests, assess results with statistical rigour and roll out winning changes., • Manage the relationship with our external merchandising supplier to maximise opportunities, adopt new functionality and follow industry best practice., • Work with Buying, Supply Chain and Marketing to ensure the timely and accurate launch of new products online, with a merchandising plan for each launch and post-launch performance tracking., • Partner with the Commercial team to ensure 100% accuracy of promotional pricing on the website., • Work with Marketing to create and publish website content that supports campaigns and promotional events., • Ensure regular website reviews and audits are completed to maintain the highest standards of accuracy, consistency and performance across all devices., • Line manage the eCommerce Product Executive and eCommerce Executive, setting clear objectives, holding regular one-to-ones, prioritising workload and supporting their development to build a high-performing, data-led team., • Deputise for the Ecommerce & Telesales Manager, leading trading meetings, representing eCommerce in stakeholder forums and making day-to-day trading decisions within agreed authority., • Feed prioritised, data-backed insight into the Product Manager, Product Owner and UX Designer so that website roadmap and backlog decisions reflect trading impact., • Share online customer behaviour insight with the Telesales & Retention Operations Manager to support a joined-up customer journey across web and phone., • Proven experience in an eCommerce trading, digital performance, insight or merchandising role, ideally within retail and high-consideration products such as furniture or homewares., • Highly numerate with strong commercial acumen, and a clear understanding of how traffic, conversion, average order value, margin and promotions drive online profitability., • Advanced user of Google Analytics 4 and Contentsquare (or similar behavioural analytics tools), with strong Excel skills and confidence working with large data sets., • A track record of turning data into commercial actions that have delivered measurable improvements in sales and conversion., • Practical experience of using AI tools for analytics and reporting, with the judgement to critically evaluate AI outputs., • Hands-on experience of online merchandising, including site search, recommendations, sorting and filtering, and merchandising platforms., • Experience of designing and evaluating A/B and multivariate tests, with an understanding of statistical significance., • Excellent communication skills, with the ability to tell a clear story from data and influence senior and non-technical stakeholders., • Experience of line managing, coaching or developing others, or demonstrable readiness to step into a first line management role., • Experience with SQL, BigQuery, Looker Studio or Power BI (desirable)., • Experience of working in a multichannel business with telesales or contact centre channels (desirable), • Internal: Ecommerce & Telesales Manager, Resource Planning & MI Operations Manager, Telesales & Retention Operations Manager, Product Manager, Product Owner, UX Designer, Digital Optimisation Specialist, Marketing, Performance Marketing, SEO, Social Media, Commercial, Buying and Supply Chain., • External: Merchandising software supplier, analytics and technology partners., • Online sales, conversion rate and average order value delivered against target., • Measurable incremental revenue from trading actions and merchandising tests., • Timely, accurate and action-focused weekly trading insight., • 100% promotional pricing accuracy and on-time delivery of new product launches online., • Engagement, performance and development of direct reports., • Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation, • Life assurance: free cover of a minimum of two times your annual salary up to the age of 65, • 25 days holiday per year plus bank holidays, • Birthday: an additional day off for you to celebrate your birthday, • Pension: 5% employee contribution with 4% employer contribution, • Hybrid working, • Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services, • My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays, • Free on-site parking #J-18808-Ljbffr

Nationwide is seeking a Product Owner in Customer Servicing to define and deliver outcomes across the Colleague Servicing Value Stream. You’ll own the roadmap and backlog, balancing business value, risk, and operational performance to empower customer-facing colleagues. Based in a regional hub with hybrid working, you’ll visit the Swindon site roughly once per quarter and work with cross-functional teams to drive measurable improvements for customers and colleagues across the Society. #J-18808-Ljbffr

Oak Furnitureland is a beloved British furniture retailer with a passion for helping people create their dream homes. We are committed to providing exceptional quality and stylish furniture at accessible prices. As we continue to grow and evolve, we're looking for an experienced IT Manager to lead our operational IT teams. This is a hybrid role with in-person working from our Swindon Head Office on Tuesdays and Thursdays. The IT Manager leads and develops Oak Furnitureland's core operational IT delivery functions, holding direct accountability for both the IT Support team and the Field Services team. This newly established role ensures high-performing, secure and resilient user and site technology services across our Head Office, retail showrooms, distribution depots and warehouses, while optimising commercial value across supplier contracts and operational budgets. In this role, you will manage six direct reports across 1st Line, 2nd Line and Field Services. You will act as the operational bridge between daily service delivery and strategic technology leadership, working closely with the Head of Technology, Head of IT Transformation, Cyber Governance and Risk Manager, Procurement, Legal and HR. You will establish strong team performance frameworks, structured training paths and proactive resource planning to build operational capacity and reduce key-person dependencies. You will own the IT service management processes and be the single front door for IT support, including our business applications. Beyond team management, you will hold operational ownership of site networking services, working within the architecture and standards set by the Head of Technology, as well as vendor contracts, IT procurement, expense routing and operational service continuity. You will lead the delivery of new showroom and depot rollouts, lead the operational response to major infrastructure incidents, maintain site disaster recovery procedures, and drive continuous improvement across all user-facing and location-based IT services. Direct reports: 2 x 1st Line Service Desk Analysts, 2 x 2nd Line Support Engineers, 2 x Field Services Engineers Out-of-Hours: Monitoring of major incident communications and participation in the out-of-hours rota. • Line manage the IT Support (1st Line and 2nd Line) and Field Services teams (six direct reports), holding regular 1:1s and Partnering for Performance (P4P) reviews, and setting clear individual performance objectives., • Handle team performance and workplace issues in close collaboration with HR., • Mentor and develop team members, building structured training plans to upskill 1st Line staff and reduce operational reliance on 2nd Line engineers., • Conduct regular skills matrix evaluations and coverage assessments across the team., • Lead resource planning, succession planning and recruitment for team vacancies to maintain a healthy talent pipeline and eliminate single points of failure., • Manage working rotas, including the Saturday support rota, holiday and absence cover, and the team's contribution to out-of-hours support arrangements established jointly with the Head of Technology., • Oversee the regional distribution and cross-coverage model for Field Services Engineers., • Track and drive improvement in operational KPIs, including First Contact Resolution (FCR), ticket ageing and SLA achievement. Service Management • Own the IT service desk and the incident, problem, change and release management processes, embedding and maturing them across the team., • Lead root cause analysis on major and recurring incidents and drive the implementation of permanent fixes., • Prepare and coordinate the Change Advisory Board (CAB) agenda and content., • Own the starters, movers and leavers process for IT., • Govern the knowledge base so that guides and technical articles stay accurate and current., • Establish and monitor service levels with the business and SLAs with the Cloud Platform team for escalations and change requests., • Analyse ticket trends to identify training needs, working with our Organisational Development team to improve user capability and confidence. Business Application Support • Own the support model for our business applications, including our ERP, warehouse management, fleet routing and ecommerce systems., • Ensure all application issues are logged and triaged through the service desk, resolved at the first point of contact where possible, and escalated through clear routes to 2nd Line, Field Services, the Cloud Platform team or the relevant Product Owner., • Lead the transfer of application support into the IT Support team, including runbooks and a support catalogue covering vendors, contracts and escalation routes. Assets & Licences/Subscriptions • Own the ITSM system as the single source of truth for IT services and assets, and maintain the hardware asset register., • Manage the hardware and software lifecycle, including end-of-life reviews, upgrade proposals and hardware replenishment planning., • Maintain the standard equipment list., • Manage software and platform licences/subscriptions, including Microsoft and Google licensing., • Approve team IT purchases within designated limits, escalating purchases exceeding personal limits to the Head of IT Transformation for second-line authorisation., • Oversee purchase requests, raise licence and subscription POs, and manage expense approval routing workflows., • Partner with the Procurement and Legal teams to negotiate strong commercial terms and robust contractual positioning for new and renewing vendor agreements., • Source, onboard, offboard and manage resellers, hardware vendors and service providers., • Manage data lines, telephony, mobile SIMs and collaboration contracts, verifying and reconciling invoices against usage and active contracts., • Track and forecast spend against the central IT budget, proactively identifying cost-saving opportunities such as decommissioning redundant connectivity., • Own and maintain the central IT contract register, monitoring supplier performance and SLA compliance., • Own vendor relationships and contracts for end-user hardware, managed print services, site access control, footfall tracking, CCTV, handheld scanning terminals, field engineering suppliers, cloud hosting platforms and site networking., • Involve relevant Heads of Department and business managers in contract reviews and service escalations., • Evaluate the business value of systems with key stakeholders before renewal, obtain competitive market quotes, and complete contract finalisations or exit strategies on time., • Ensure supplier accounts and portal administration are held under team ownership, with shared mailboxes and designated backup leads., • Oversee the performance of our international managed service provider, reviewing monthly support and security metrics and taking part in quarterly governance reviews. Operations & Service Continuity • Act as Incident Manager for major incidents that disrupt IT services, taking charge of the response, coordinating the IT Support, Cloud Platform and Development teams on resolution, and keeping stakeholders informed until service is restored., • Monitor major incident communications outside of business hours, responding and mobilising the team where needed in line with the out-of-hours support arrangements., • Work alongside the Head of Technology, who acts as Incident Commander for cyber security incidents, and the Cyber Governance and Risk Manager during security-related incidents., • Lead post-incident reviews, identifying root causes and driving forward the actions and solutions that will prevent similar issues from happening again., • Write up major incident reports covering impact, timeline, root cause, resolution and preventative actions, and share them with the Head of IT Transformation and relevant stakeholders., • Maintain the Head Office disaster recovery procedure and operational continuity plans for user and site services., • Act as the primary escalation point for WAN and network connectivity faults, leading service restoration efforts., • Hold operational ownership of site networking, overseeing the core network monitoring routines, pre-peak reboot schedules and physical server room facilities managed by the IT Support team., • Schedule network firmware rollouts and infrastructure changes through the CAB., • Ensure meeting room AV and technology remain fully operational, overseeing weekly setup checks carried out by the IT Support team., • Maintain low-tech business continuity workaround kits to keep sites trading during extended outages. Site Rollouts & Projects • Lead the end-to-end IT delivery of new showrooms and depots, from planning and ordering through installation, testing and handover., • Own and continuously improve the new showroom and depot playbook, including timelines, setup checklists, equipment lists and contract agreements., • Deliver hardware refreshes, payment device rollouts, Wi-Fi upgrades and other infrastructure projects, keeping one central schedule for site work. Security & Compliance • Work with the Cyber Governance and Risk Manager to implement security governance and controls that minimise the risk of malicious attacks on Oak Furnitureland., • Ensure the team applies device profiles, patches and security settings in line with security policy., • Remediate IT gaps identified through compliance evaluations and cyber security reviews., • Keep team credentials, alerts and supplier contacts under shared team ownership so no knowledge sits with one person., • Ensure personal data handled by the IT team is processed in line with company policies, procedures and regulatory requirements., • Identify automation opportunities and work with the Development team to implement them., • Research new technology and build business cases through our architectural, security and budget approval processes., • Partner with department leads to understand business objectives and upcoming technology needs., • Proven experience in an IT operational management or leadership role, supervising multi-site IT support and field service engineering teams., • Strong understanding of ITIL-aligned service management, including incident, problem, change and release management, and Change Advisory Board (CAB) governance., • Demonstrated hands-on and operational knowledge of cloud-managed networks, such as Meraki or Unifi., • Solid understanding of multi-site network infrastructure, WAN and LAN concepts, cloud platform subscriptions, telephony and hardware lifecycle management., • Experience supporting business applications, such as ERP or warehouse management systems, including managing escalations to vendors and development teams., • Direct experience managing team operating budgets, purchase order processing, invoice reconciliation and cost-optimisation initiatives., • Strong vendor management background, with practical experience negotiating supplier terms, monitoring SLAs and running formal supplier reviews., • Experience implementing and managing operational rotas and out-of-hours support structures, and driving key service desk metrics (FCR, ticket turnaround and SLA performance)., • Practical experience acting as a major incident manager, including post-incident reviews and reporting, infrastructure continuity and disaster recovery planning., • Experience delivering IT infrastructure projects, such as new site setups or hardware rollouts, to fixed deadlines., • Strong people development skills, with a track record of coaching technical staff, conducting performance reviews and creating clear progression pathways., • Excellent cross-departmental communication and stakeholder management skills, including working with HR, Procurement, Legal and senior leadership., • Experience in a multi-channel retail environment with showrooms, depots or warehouses., • ITIL Foundation or higher., • Experience with ITSM platforms such as Jira, and mobile device management platforms such as Intune or SOTI., • Understanding of PCI-DSS, UK GDPR and cyber security good practice., • Experience with access control, CCTV or footfall systems., • Customer-focused, with a genuine commitment to keeping colleagues productive., • Organised and process-driven, able to balance day-to-day operations, projects and suppliers., • Calm and decisive under pressure, especially during major incidents., • Collaborative, building strong working relationships across technology, security and business teams., • Commercially aware, always looking for value and cost savings., • Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation, • Life assurance: free cover of a minimum of two times your annual salary up to the age of 65, • 25 days holiday per year plus bank holidays, • Birthday: an additional day off for you to celebrate your birthday, • Pension: 5% employee contribution with 4% employer contribution, • Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services, • My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays #J-18808-Ljbffr

You will define the vision, roadmap and priorities for a key area of Nationwide’s website, app and Internet Bank. You’ll translate customer insights and business objectives into actionable plans and measurable improvements that enhance digital journeys for millions of customers. Working with Content, Product Design, Insight, SEO and Engineering, you will balance customer needs with regulatory and technical considerations, driving initiatives that deliver value and align with Nationwide’s #J-18808-Ljbffr

Nationwide is recruiting a Product Owner to steer the ISA range, shaping strategy by reviewing regulatory landscape and turning strategy into action. You’ll lead key projects, collaborate across the business, and deliver a roadmap that drives fair customer outcomes and strengthens performance. You’ll bring proven product management experience in banking, exceptional stakeholder influence, and a customer-focused, data-driven approach to delivering impactful solutions. #J-18808-Ljbffr

Experience as a Product Owner, Business Analyst, or in a similar business-facing role supporting digital platforms. We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Working along

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Product Owner or Product Management experience in SaaS or enterprise software, or equivalent experience. Product Owner – New Architecture. Product Owner – New Architecture.

Drive the product design, collaborating closely with the Product Manager and/or Product Director to create customer‑centric product features which meet user needs and business goals. As a Product Owner, you will be responsible for driving the conceptual design of our products through the applicati

Product Owner – Card Payments 12 month Contract. Collaborate with stakeholders across compliance, regulatory, and product groups.

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Ideal candidates will have experience as a Product Owner in similar sectors and strong communication skills. A recruitment agency in the UK is seeking a Key Account Director to lead product vision and strategic initiatives for Defence and Public Sector clients. This role involves managing multidisci

A digital insurance provider is seeking a Commercial Ancillary Manager to oversee a portfolio of ancillary products. The successful candidate will drive product performance, enhance customer outcomes, and manage partnerships.

The role combines deep technical expertise with product ownership across a portfolio of business-critical applications, including document management and finance tools.

Forvis Mazars is seeking a Product Owner for Audit Tools & Techniques (ATTs) to own the BAU lifecycle of audit technology solutions after development and initial rollout.

A software compliance solutions provider in York seeks a Product Owner for new architecture in their SaaS-based compliance products. This role requires overseeing product development, collaborating closely with engineering and business teams to ensure a successful product delivery. Candidates should

MarTech Product Owner (Product Owner – Marketing Technology). BettingJobs is currently seeking a Product Owner – Marketing Technology for a growing iGaming business based in their central London office. As the MarTech Product Owner, you will own and drive the development, optimisation, and deliv

Proven experience as a Product Owner or Technical Product Owner. We're looking for a Product Owner to lead the direction, priorities, and delivery of a data engineering team. Ready to lead the future of data? Join a collaborative engineering environment where your product decisions help shape the te

A recruitment firm is seeking a Product Owner for Marketing Technology in the iGaming industry. This role involves owning the product roadmap, managing marketing technology tools, and collaborating with both marketing and technical teams to enhance player engagement.

As Compliance Technical Product Owner you will capture requirements, define technical solutions, lead IT teams, manage stakeholders, and oversee the development of new and enhancement of existing compliance products, platforms, applications and services to meet EMEA compliance needs. My leading Bank

Leap29 is seeking a Product Owner to lead a data engineering team, shaping roadmaps and driving scalable data pipelines.

A global consulting firm is seeking a Product Owner to lead the delivery of print, scanning, and smart workplace technology services.